# Best Public Records Management Software

  *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)*

   Public records management software helps government agencies archive, manage, and digitize public records, often for the purpose of supporting Freedom of Information (FOI) requests made by citizens; common documents include land records, marriage licenses, birth and death certificates, and legal contracts. Public records management solutions automate workflow to route records requests, regardless of how they were received, to the appropriate parties and handle payment processing. They also ensure the privacy and security of sensitive government information, redacting documents to prevent disclosing confidential details to citizens. Typically, these products provide a front-end public portal to enable searching of public records and collection of citizen requests for said records, and requesters can track their request from intake to completion.

Internally, these solutions offer government agencies similar functionality as [enterprise information archiving software](https://www.g2.com/categories/enterprise-information-archiving). In the United States, federal agencies are mandated to manage all records electronically as of 2020; therefore, public records management systems are now a necessity for many American government entities. They allow agencies to upload and store many of their records electronically, with indexing features for quick retrieval to respond to requests. Public records management software also maintain audit trails for all records to monitor when they are accessed and by whom. Most solutions offer reporting and analytics features to track performance metrics and identify trends in the types of records requests being made.

To qualify for inclusion in the Public Records Management category, a product must:

- Enable request form creation to support multiple types of public records requests 
- Facilitate building customized workflow assignments
- Provide communication tools for citizens and government employees
- Store public records electronically or integrate with dedicated document management solutions 
- Comply with regulatory programs that protect sensitive government information, such as FedRAMP, CJIS, and HIPAA





## Category Overview

**Total Products under this Category:** 34


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,600+ Authentic Reviews
- 34+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Public Records Management Software At A Glance

- **Leader:** [Everlaw](https://www.g2.com/products/everlaw/reviews)
- **Highest Performer:** [JustFOIA](https://www.g2.com/products/justfoia/reviews)
- **Easiest to Use:** [JustFOIA](https://www.g2.com/products/justfoia/reviews)
- **Top Trending:** [JustFOIA](https://www.g2.com/products/justfoia/reviews)
- **Best Free Software:** [ArkCase](https://www.g2.com/products/arkcase/reviews)


## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Everlaw](https://www.g2.com/products/everlaw/reviews)
  Everlaw transforms how legal teams navigate the boundaries of legal discovery. The platform is built for the high-stakes demands of modern litigation, empowering law firms, corporations, and government agencies to transform mountains of data into actionable breakthroughs.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 701

**User Satisfaction Scores:**

- **Workflow Assignment:** 8.7/10 (Category avg: 7.8/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.4/10)
- **Role-Based Permissions:** 9.0/10 (Category avg: 7.7/10)
- **Communication Tools:** 8.6/10 (Category avg: 7.3/10)


**Seller Details:**

- **Seller:** [Everlaw](https://www.g2.com/sellers/everlaw)
- **Company Website:** https://www.everlaw.com
- **Year Founded:** 2010
- **HQ Location:** Oakland, California
- **Twitter:** @everlaw (3,967 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2139901/ (534 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Paralegal, Attorney
  - **Top Industries:** Law Practice, Legal Services
  - **Company Size:** 45% Small-Business, 41% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (96 reviews)
- Customer Support (60 reviews)
- User Interface (44 reviews)
- Intuitive Use (41 reviews)
- Features (36 reviews)

**Cons:**

- Difficult Learning (33 reviews)
- Learning Curve (28 reviews)
- Inefficient Search Functionality (24 reviews)
- Performance Issues (20 reviews)
- Missing Features (19 reviews)

  ### 2. [JustFOIA](https://www.g2.com/products/justfoia/reviews)
  With JustFOIA, managing records requests has never been easier! This flexible and configurable solution walks you through every step of the way - from intake to delivery. Automation capabilities save time on tedious tasks like reminders, communication with requesters/responders, and redaction - just to name a few. It's no wonder why public sector agencies across the nation choose JustFOIA as their go-to records requests software!


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 31

**User Satisfaction Scores:**

- **Workflow Assignment:** 9.1/10 (Category avg: 7.8/10)
- **Quality of Support:** 9.8/10 (Category avg: 8.4/10)
- **Role-Based Permissions:** 9.7/10 (Category avg: 7.7/10)
- **Communication Tools:** 9.8/10 (Category avg: 7.3/10)


**Seller Details:**

- **Seller:** [JustFOIA](https://www.g2.com/sellers/justfoia)
- **Year Founded:** 2003
- **HQ Location:** Tallahassee, Florida
- **Twitter:** @JustFOIA (37 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/justfoia (39 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Government Administration
  - **Company Size:** 68% Mid-Market, 19% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (3 reviews)
- Reliability (2 reviews)
- Continuous Improvement (1 reviews)
- Diverse Solutions (1 reviews)
- Ease of Use (1 reviews)


  ### 3. [Relativity](https://www.g2.com/products/relativity/reviews)
  Relativity is a leading legal data intelligence company that builds technology to help users organize data, discover the truth, and act on it. Its extensible, AI-powered cloud platform, RelativityOne, transforms complex data into actionable insights at massive scale for litigation, investigations, regulatory inquiries, data breach responses, and other legal use cases. The world’s largest law firms and corporations, government agencies, and a robust network of channel partners rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. The company also expands access to technology by providing its platform at no cost to academic institutions through its Relativity Academic program and to organizations supporting pro bono legal work through its Justice for Change initiative.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 616

**User Satisfaction Scores:**

- **Workflow Assignment:** 8.8/10 (Category avg: 7.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.4/10)
- **Role-Based Permissions:** 9.3/10 (Category avg: 7.7/10)
- **Communication Tools:** 8.9/10 (Category avg: 7.3/10)


**Seller Details:**

- **Seller:** [Relativity](https://www.g2.com/sellers/relativity)
- **Company Website:** https://www.relativity.com
- **Year Founded:** 2001
- **HQ Location:** Chicago, IL
- **LinkedIn® Page:** https://www.linkedin.com/company/25027079/ (1,816 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Project Manager, Manager
  - **Top Industries:** Legal Services, Law Practice
  - **Company Size:** 42% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (85 reviews)
- Innovation (69 reviews)
- Features (61 reviews)
- Document Review (53 reviews)
- User Interface (50 reviews)

**Cons:**

- Performance Issues (69 reviews)
- Difficult Learning (37 reviews)
- Limited Features (30 reviews)
- Not User-Friendly (30 reviews)
- Expensive (29 reviews)

  ### 4. [Tyler Enterprise Records Management](https://www.g2.com/products/tyler-enterprise-records-management/reviews)
  Tyler Enterprise Records Management is a fully integrated land and official records solution for county governments. Transform the efficiency and productivity of your recording office with Enterprise Records Management, Tyler’s land and official records software solution. We give you the tools you need to save time and reduce errors by ensuring efficient workflows, indexing, records retrieval, imaging, and cashiering.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 19

**User Satisfaction Scores:**

- **Workflow Assignment:** 8.5/10 (Category avg: 7.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.4/10)
- **Role-Based Permissions:** 8.5/10 (Category avg: 7.7/10)
- **Communication Tools:** 8.6/10 (Category avg: 7.3/10)


**Seller Details:**

- **Seller:** [Tyler Technologies](https://www.g2.com/sellers/tyler-technologies)
- **Year Founded:** 1966
- **HQ Location:** Plano, TX
- **Twitter:** @tylertech (4,618 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tyler-technologies (7,701 employees on LinkedIn®)
- **Ownership:** NYSE:TYL

**Reviewer Demographics:**
  - **Company Size:** 37% Small-Business, 32% Enterprise


  ### 5. [NewgenONE Digital Transformation Platform](https://www.g2.com/products/newgenone-digital-transformation-platform/reviews)
  Transform your business with NewgenONE, an intelligent enterprise orchestration platform, featuring a suite of cutting-edge technologies—from task automation to mission-critical, content-rich applications and advanced workflow orchestration. Effortlessly integrate your existing systems and devices into a seamless ecosystem that ensures personalized, efficient experiences across the board. Build powerful applications at lightning speed with NewgenONE, a completely native low-code platform. Enjoy seamless scalability, robust security, and built-in governance and compliance, all while accelerating automation across your enterprise. Automate thousands of enterprise-wide processes and stay ahead of the competition with rapid, innovative solutions.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 89

**User Satisfaction Scores:**

- **Quality of Support:** 8.4/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Newgen](https://www.g2.com/sellers/newgen)
- **Year Founded:** 1992
- **HQ Location:** Mclean, VA
- **Twitter:** @newgensoftware (3,361 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/newgen (5,283 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Banking, Financial Services
  - **Company Size:** 59% Enterprise, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Automation Efficiency (1 reviews)
- Automation Features (1 reviews)
- Automation Focus (1 reviews)
- Cloud Services (1 reviews)

**Cons:**

- Bug Issues (1 reviews)
- Bugs (1 reviews)
- Complexity (1 reviews)
- Complex Setup (1 reviews)
- Difficult Configuration (1 reviews)

  ### 6. [CivicPlus NextRequest](https://www.g2.com/products/civicplus-nextrequest/reviews)
  NextRequest by CivicPlus streamlines the records request workflow, allowing for swift receipt, routing, and release of records through an all-in-one, modern online portal. Our open records request software increases efficiency, maintains compliance, and reduces risk, all while fostering resident trust.​


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Quality of Support:** 9.7/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [CivicPlus](https://www.g2.com/sellers/civicplus)
- **Year Founded:** 2001
- **HQ Location:** Manhattan, Kansas
- **Twitter:** @CivicPlus (2,896 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/civicplus/ (904 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Government Administration
  - **Company Size:** 46% Enterprise, 46% Mid-Market


  ### 7. [RequestPro](https://www.g2.com/products/requestpro/reviews)
  RequestPro’s Public Records Request Management Platform is a secure, highly effective, time-saving solution to the administrative burden of a heavy workload of Freedom of Information Act (FOIA) and Public Records Act (PRA) requests.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 9

**User Satisfaction Scores:**

- **Workflow Assignment:** 8.9/10 (Category avg: 7.8/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.4/10)
- **Role-Based Permissions:** 8.3/10 (Category avg: 7.7/10)
- **Communication Tools:** 8.1/10 (Category avg: 7.3/10)


**Seller Details:**

- **Seller:** [RequestPro](https://www.g2.com/sellers/requestpro)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 70% Small-Business, 20% Mid-Market


  ### 8. [ArkCase](https://www.g2.com/products/arkcase/reviews)
  ArkCase is a leading open-source case management solution that is FedRAMP authorized. ArkCase provides OOTB solutions for legal case management, complaint management, FOIA, public records request, eFiling, eDocketing, and much more. ArkCase provides intelligent services to support evidence-based decisions through integration with AWS AI services, link analysis, and data analytics. https://marketplace.fedramp.gov/products/FR1708752710


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Workflow Assignment:** 9.3/10 (Category avg: 7.8/10)
- **Quality of Support:** 8.1/10 (Category avg: 8.4/10)
- **Role-Based Permissions:** 8.8/10 (Category avg: 7.7/10)
- **Communication Tools:** 9.4/10 (Category avg: 7.3/10)


**Seller Details:**

- **Seller:** [ArkCase](https://www.g2.com/sellers/arkcase)
- **Year Founded:** 2005
- **HQ Location:** VA
- **Twitter:** @ArkCase_CMS (23 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/arkcase (4 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 50% Mid-Market, 33% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Features (2 reviews)
- Implementation Ease (2 reviews)
- Navigation Ease (2 reviews)

**Cons:**

- Limited Features (1 reviews)
- Notification Issues (1 reviews)
- Not User-Friendly (1 reviews)
- Performance Issues (1 reviews)
- Poor Navigation (1 reviews)

  ### 9. [MyGov](https://www.g2.com/products/mygov/reviews)
  MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **Workflow Assignment:** 4.4/10 (Category avg: 7.8/10)
- **Quality of Support:** 7.2/10 (Category avg: 8.4/10)
- **Role-Based Permissions:** 5.6/10 (Category avg: 7.7/10)
- **Communication Tools:** 5.0/10 (Category avg: 7.3/10)


**Seller Details:**

- **Seller:** [MyGov](https://www.g2.com/sellers/mygov)
- **Year Founded:** 2002
- **HQ Location:** Norman, Oklahoma
- **LinkedIn® Page:** https://www.linkedin.com/company/mygov.us (28 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 63% Small-Business, 31% Mid-Market


  ### 10. [ZyLAB ONE](https://www.g2.com/products/zylab-one/reviews)
  With ZyLAB One, perform fast, defensible eDiscovery with an easy-to-master eDiscovery platform from start to finish in one platform. Easily weed out documents that are not relevant for further review, and kick-start your legal discovery with our extensive data navigation capabilities. ZyLAB One is the smart choice for corporations to make for their eDiscovery and public records needs.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Quality of Support:** 9.8/10 (Category avg: 8.4/10)
- **Role-Based Permissions:** 10.0/10 (Category avg: 7.7/10)


**Seller Details:**

- **Seller:** [Reveal Data](https://www.g2.com/sellers/reveal-data)
- **Year Founded:** 2009
- **HQ Location:** Chicago, Illinois
- **Twitter:** @RevealData (728 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/reveal-data (505 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Legal Services
  - **Company Size:** 43% Small-Business, 30% Mid-Market


  ### 11. [Accela](https://www.g2.com/products/accela/reviews)
  Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Quality of Support:** 8.1/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Accela](https://www.g2.com/sellers/accela)
- **Year Founded:** 1999
- **HQ Location:** San Ramon, CA
- **Twitter:** @AccelaSoftware (2,575 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16954/ (551 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 38% Mid-Market, 38% Small-Business


  ### 12. [Gimmal Records](https://www.g2.com/products/gimmal-records/reviews)
  Gimmal Records™ provides a complete records management solution for your content regardless of whether it is stored inside Microsoft 365 or another repository, including file shares. By integrating with all your content repositories and managing records in-place, Gimmal Records™ allows you to manage your organization's retention and disposition policies under a single file plan. Gimmal Records™ automates many of the manual tasks that a records manager would normally do manually, such as classifying content, sending records to the appropriate people for review, and performing disposition. Retention and disposition policies are applied consistently and in an automated manner, freeing end-users from the burden of records management. Gimmal Records™ is designed for: Record Managers tasked with retaining records according to policy, defensible disposition of content that is no longer required to be retained, and managing their corporate file plan; CISOs who want to ensure the organization can adopt to rapidly evolving compliance rules; CIOs and IT Managers who have been tasked with managing the retention policies across all enterprise content.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Workflow Assignment:** 5.0/10 (Category avg: 7.8/10)
- **Quality of Support:** 10.0/10 (Category avg: 8.4/10)
- **Role-Based Permissions:** 0.0/10 (Category avg: 7.7/10)
- **Communication Tools:** 0.0/10 (Category avg: 7.3/10)


**Seller Details:**

- **Seller:** [Gimmal](https://www.g2.com/sellers/gimmal)
- **Year Founded:** 2002
- **HQ Location:** Houston, TX
- **Twitter:** @GimmalSoftware (892 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/gimmal/ (60 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Customization (1 reviews)
- Data Management (1 reviews)
- Ease of Use (1 reviews)
- Features (1 reviews)


  ### 13. [GovQA](https://www.g2.com/products/govqa/reviews)
  GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within and across governments.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Granicus](https://www.g2.com/sellers/granicus)
- **Year Founded:** 1999
- **HQ Location:** Denver, CO
- **Twitter:** @Granicus (22,278 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/46777/ (1,618 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


  ### 14. [5i Public Records Request](https://www.g2.com/products/5i-public-records-request/reviews)
  Our mission is to discover your particular needs and craft a solution that best meets them. We have tools that can integrate with what you already have and solutions that can stand alone to help your business grow and become more efficient. We’ll support you from conceptualization, to installation, and beyond.




**Seller Details:**

- **Seller:** [5i Solutions](https://www.g2.com/sellers/5i-solutions)
- **Year Founded:** 1990
- **HQ Location:** Fort Lauderdale, US
- **LinkedIn® Page:** https://www.linkedin.com/company/3488722 (12 employees on LinkedIn®)



  ### 15. [AIRLIFT Respond](https://www.g2.com/products/airlift-respond/reviews)
  AIRLIFT Respond tracks the time and costs associated with your requests.




**Seller Details:**

- **Seller:** [AIRLIFT Software](https://www.g2.com/sellers/airlift-software)
- **Year Founded:** 2011
- **HQ Location:** COEUR D ALENE, US
- **Twitter:** @cloudPWR (446 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2701974 (7 employees on LinkedIn®)



  ### 16. [Amanda FOI](https://www.g2.com/products/amanda-foi/reviews)
  Amanda FOI improves citizen responsiveness and compliance by efficiently and securely responding to FOI requests.




**Seller Details:**

- **Seller:** [Calytera](https://www.g2.com/sellers/calytera)
- **Year Founded:** 1989
- **HQ Location:** Austin, US
- **LinkedIn® Page:** https://www.linkedin.com/company/calytera/ (3 employees on LinkedIn®)



  ### 17. [BAS FOIL](https://www.g2.com/products/bas-foil/reviews)
  Business Automation Services' Open Records Request Tracker (FOIL) system is designed to manage all Freedom of Information Law requests within a municipality. This software system is user-friendly, allows for easy retrieval of critical data, and offers quick access to information regarding the status of any FOIL request.




**Seller Details:**

- **Seller:** [Business Automation Services](https://www.g2.com/sellers/business-automation-services)
- **Year Founded:** 1972
- **HQ Location:** Northfield, US
- **LinkedIn® Page:** https://www.linkedin.com/company/edmundsgovtech/ (201 employees on LinkedIn®)



  ### 18. [Beacon](https://www.g2.com/products/schneider-geospatial-beacon/reviews)
  Beacon™ provides an interactive GovTech solution allowing users to view public county and city information, tax records, and GIS via a single online portal. Users can create powerful detailed searches, view a variety of different map layers, as well as print or email detailed report summaries.




**Seller Details:**

- **Seller:** [Schneider Geospatial](https://www.g2.com/sellers/schneider-geospatial)
- **Year Founded:** 1962
- **HQ Location:** Indianapolis, US
- **LinkedIn® Page:** https://www.linkedin.com/company/schneider-geospatial (97 employees on LinkedIn®)



  ### 19. [Casepoint](https://www.g2.com/products/casepoint/reviews)
  Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform. Built on an award-winning, cloud-native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose-built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long-term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 25

**User Satisfaction Scores:**

- **Quality of Support:** 9.1/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [Casepoint](https://www.g2.com/sellers/casepoint)
- **Company Website:** https://casepoint.com
- **Year Founded:** 2008
- **HQ Location:** 1101 17th St NW #1200. Washington, DC 20036
- **Twitter:** @CasePoint (930 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/casepoint-llc (836 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Legal Services, Law Practice
  - **Company Size:** 52% Mid-Market, 44% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (3 reviews)
- Ease of Use (3 reviews)
- Continuous Improvement (2 reviews)
- Data Analytics (2 reviews)
- Document Management (2 reviews)

**Cons:**

- Technical Issues (2 reviews)
- Lack of Development (1 reviews)

  ### 20. [Fabasoft eGov-Suite](https://www.g2.com/products/fabasoft-egov-suite/reviews)
  Fabasoft eGov-Suite is a comprehensive software solution designed to streamline electronic records and document management within public administration. It enables government agencies to manage files and documents digitally, ensuring efficient, transparent, and secure administrative processes. The platform supports flexible work environments, allowing access to information regardless of location and time, and integrates seamlessly with existing systems to meet specific administrative needs. Key Features and Functionality: - Document and Records Management: Facilitates the complete digital processing of files without requiring specialized administrative knowledge. Integrated document management and customizable workflows ensure transparent digital collaboration within agencies. - Workflow Automation: Automates routine administrative procedures by classifying incoming documents, extracting relevant information, and assigning them to existing or new business cases. Processes are initiated based on predefined rules, with each step fully documented and traceable. - Online Services: Utilizes low-code/no-code functionalities to model and adapt processes and forms without programming knowledge. Citizens and businesses can submit applications and forms online, enabling end-to-end, paperless processes from application to result. - Intelligent Search: Employs semantic full-text search capabilities to quickly locate relevant files, documents, and detailed information within seconds. - Mobile Access: Supports flexible work by providing access to files, documents, and information regardless of location and time. - Security and Compliance: Offers customizable role and authorization concepts to ensure secure and traceable data access, maintaining compliance with legal standards. Primary Value and User Solutions: Fabasoft eGov-Suite addresses the challenges of modernizing public administration by providing a digital platform that enhances efficiency, transparency, and security. It reduces reliance on paper-based processes, accelerates workflows through automation, and improves service delivery to citizens and businesses. By integrating with existing systems and offering flexible, user-friendly interfaces, it empowers government agencies to adapt to evolving administrative needs and deliver better public services.




**Seller Details:**

- **Seller:** [Fabasoft](https://www.g2.com/sellers/fabasoft)
- **Year Founded:** 1988
- **HQ Location:** Linz, Upper Austria, Austria
- **LinkedIn® Page:** https://www.linkedin.com/company/fabasoft (261 employees on LinkedIn®)
- **Ownership:** FRA: FAA



  ### 21. [FOIAXpress](https://www.g2.com/products/foiaxpress/reviews)
  As the emphasis on open government and transparency continues to increase, government agencies and institutions are looking for better ways to streamline FOIA request tracking and management to facilitate greater citizen interaction. FOIAXpress, North America’s leading FOIA request tracking and management software, has revolutionized the industry, empowering FOIA, Privacy and Open Government personnel, and departments of all sizes to spend less time on administrative tasks and significantly reduce the time and money it takes to fulfill requests.




**Seller Details:**

- **Seller:** [Casepoint](https://www.g2.com/sellers/casepoint)
- **Year Founded:** 2008
- **HQ Location:** 1101 17th St NW #1200. Washington, DC 20036
- **Twitter:** @CasePoint (930 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/casepoint-llc (836 employees on LinkedIn®)



  ### 22. [GovPilot](https://www.g2.com/products/govpilot/reviews)
  GovPilot - named a GovTech 100 company for five consecutive years - is the leader in digital transformation for municipal governments. Across the U.S. 40,000 local governments manage a multitude of critical processes - all with different, often obsolete approaches. GovPilot's cloud-based platform was purpose built to enable local governments to operate at their full potential by standardizing, digitizing, and unifying more than 125 operational and constituent service processes on one system.




**Seller Details:**

- **Seller:** [GovPilot](https://www.g2.com/sellers/govpilot)
- **Year Founded:** 2015
- **HQ Location:** Manasquan, US
- **Twitter:** @govpilot (285 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/govpilot (41 employees on LinkedIn®)



  ### 23. [govRecords](https://www.g2.com/products/govrecords/reviews)
  Granicus Records Management solutions make the clerk and recorder’s office an efficient gateway of public information helping automate and streamline government records and access processes.




**Seller Details:**

- **Seller:** [Granicus](https://www.g2.com/sellers/granicus)
- **Year Founded:** 1999
- **HQ Location:** Denver, CO
- **Twitter:** @Granicus (22,278 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/46777/ (1,618 employees on LinkedIn®)



  ### 24. [iCONECT](https://www.g2.com/products/iconect/reviews)
  iCONECT is a team of experienced, creative, agile problem solvers obsessed with simplifying your data. We focus on four primary pillars – Legal, Government, Data Governance, and Incident Response Data Mining – relying on a single underlying platform and providing world-class support services to empower our clients in any vertical. Our software solutions are highly secure, scalable, and easy-to-use, allowing you and your stakeholders to gain big data insights quickly, easily, and affordably, whether on site or in the cloud. Our end goal hasn’t changed since we were founded in 1999 – we want to provide our users with an intuitive platform that optimizes workflows and manages complex problems.


  **Average Rating:** 2.8/5.0
  **Total Reviews:** 3


**Seller Details:**

- **Seller:** [iCONECT Development](https://www.g2.com/sellers/iconect-development)
- **Year Founded:** 1999
- **HQ Location:** Washington, US
- **LinkedIn® Page:** https://www.linkedin.com/company/iconect (86 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Mid-Market, 33% Small-Business


  ### 25. [Land Records](https://www.g2.com/products/land-records/reviews)
  Neumo Land Records helps governments record and retrieve land documents faster and more securely. From eRecording to automated indexing, the platform replaces paper-heavy workflows with intuitive digital tools that reduce turnaround times and enhance public access.




**Seller Details:**

- **Seller:** [Neumo](https://www.g2.com/sellers/neumo)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/neumogov/ (346 employees on LinkedIn®)





## Parent Category

[Public Sector Software](https://www.g2.com/categories/public-sector)




---

## Buyer Guide

### What You Should Know About Public Records Management Software

### What is Public Records Management Software?

Public records management software helps government agencies and public sector organizations efficiently manage and maintain public records. Public records are official documents and information created and kept by the government, public institutions, or other organizations accessible to the public. These records are subject to certain legal and privacy restrictions. 

Public records management systems offer government agencies a centralized and digital end-to-end solution for organizing, tracking, storing, retrieving, and disposing public records. These products streamline the entire records lifecycle, from creation to disposal, ensuring compliance with legal and regulatory requirements.

Conversely, citizens interacting with public records benefit from the transparency and accessibility of public records management software. The software enables citizens to request public records more efficiently by offering public portals and tracking mechanisms, encouraging greater civic engagement. 

By enhancing citizens' ability to request and receive public records, these software products foster a stronger sense of accountability and cooperation between government bodies and the public they serve.

### What are the Common Features of Public Records Management Software?

The following are some core features within public records management software that can help users in several ways:

**Document capture and storage:** This enables the digital capture and storage of public records, ensuring efficient filing, indexing, and retrieval of information, thus improving accessibility and retrieval.

**Role-based access:** This enables administrators to establish and oversee user permissions, ensuring that only authorized personnel can access designated records. This feature helps maintain data confidentiality and prevents unauthorized disclosure of sensitive information.

**Redaction:** Redaction helps selectively block out sensitive information within documents that invades personal privacy and compromises security. Digital redaction features automate this process by establishing exemption rules that apply to all documents, ensuring specific types of information, such as social security numbers, phone numbers, and medical records, are obscured when public records requests are made.

**Workflow automation:** Automated workflows streamline review and approval processes for public records. Its flexible design allows customization to meet the unique requirements of different organizations, thereby improving the overall request processing time. The software can also automate various tasks, such as record classification, data entry, request routing, and notification systems, with customizable templates, reducing manual workload and increasing the overall efficiency of public records management.

**Collaboration tools:** Multiple departments or users can simultaneously collaborate, view, and work on public records. It also allows the requesters and staff to communicate if questions arise while fulfilling the request.

**Compliance monitoring:** Public records management software assists in monitoring and managing compliance with relevant laws and regulations governing public records. It helps track record retention schedules, deadlines, and other compliance requirements to avoid legal issues and penalties.

**Audit trail:** Public records management systems create a detailed audit trail that logs all activities related to public records, including user actions, document modifications, and access attempts. This feature promotes transparency and accountability and helps address potential issues or discrepancies.

**Dashboards and reporting:** The dashboards and reporting features visually represent key performance indicators (KPIs), record metrics, and data analytics related to public records management involving stakeholders. This enables administrators to make decisions, identify trends, and optimize processes.

**Public portal:** Citizens can utilize the portal for efficient request management. As milestones are reached, the system can send notifications to citizens, keeping them informed about the status of their requests. The portal also facilitates communication between citizens and government staff.

**Payment processing** : Citizens can pay online if there are fees associated with a records request. These tools can maintain a record of financial and biographical information and produce invoices for offline billing.

### What are the Benefits of Public Records Management Software?

Public records management software has a variety of benefits. They are:

**Data security:** It safeguards sensitive records from unauthorized access and data breaches using robust data security measures. The software mitigates the risk of data loss by adhering to stringent data protection regulations and implementing standardized organization practices. This software enhances disaster preparedness by offering secure data storage solutions like cloud-based repositories and regular automated backups.

**Records transparency:** It promotes transparency by providing a clear and organized platform for accessing and sharing public information with stakeholders. The software enhances public trust and confidence in government agencies by providing a transparent and accountable system.

**Increased productivity:** Finding records can take time. Public records management systems allow requesters to digitally search files and offer online request functionalities, saving time, reducing costs, and increasing productivity. Features like user-friendly reports that help identify bottlenecks and track requests, automated workflows, and task notifications help amplify employee efficiency and timely fulfillment.

**Ensure regulatory compliance:** Robust features and automated processes help ensure adherence to regulatory requirements related to public records management. By maintaining accurate and up-to-date records, the organization can minimize the risk of litigation and legal consequences, promoting a compliant and legally sound environment.

### Who Uses Public Records Management Software?

**Citizens:** In the United States, the open record laws—Freedom of Information Act (FOIA)—mandate the complete or partial disclosure of unreleased or unshared data and documents managed by U.S. federal, state, or other public entities upon request. Similarly, numerous governments globally have their versions of this legislation. Government agencies use public records management software to retrieve and share public records with citizens upon their requests made through the public portal of the software.

**Government agencies:** Management of public records for government agencies is crucial. State, federal, and local governments produce public records constantly. These records provide insight into conduct and actions taken that are of public interest. Public records request management software allows government organizations to accept, process, and respond to FOIA requests. 

**Legal teams:** Legal teams use public records management software to access legal documents, court records, and other public information crucial for case management, conducting research, and preparing legal arguments efficiently and accurately.

**Media and journalism outlets:** Journalists utilize public records management systems to access government records, public data, and historical information, enabling them to investigate stories, fact-check information, and provide reliable and accurate news.

### What are the Alternatives to Public Records Management Software?

Alternative solutions that can partially replace public records management software include:

[Enterprise content management (ECM) systems](https://www.g2.com/categories/enterprise-content-management-ecm) **:** ECM systems offer comprehensive records and document management capabilities, advanced workflow, and collaboration features. While ECM solutions can effectively handle public records, they often require more extensive configuration to address the specific legal and compliance nuances required for public sector record management.

[Enterprise information archiving software](https://www.g2.com/categories/enterprise-information-archiving) **:** Enterprise information archiving software can securely store and manage large volumes of critical information, providing long-term storage and efficient retrieval capabilities for archived public records. 

#### Software Related to Public Records Management Software

Related solutions that can be used together with public records management software include:

[eDiscovery software](https://www.g2.com/categories/ediscovery) **:** eDiscovery software assists in searching for and retrieving specific documents from the public records management system relevant to legal cases. This process decreases the chance of overlooking important details. Moreover, the software enhances reporting and analysis capabilities, ultimately bolstering legal decision making.

[Citizen engagement software](https://www.g2.com/categories/citizen-engagement) **:** Citizen engagement software facilitates interaction between government entities and citizens, and when combined with public records management software, it enables transparent public access to government information, feedback, and services, fostering a more engaged and informed citizenry.

### Challenges with Public Records Management Software

Public records management software can come with its own set of challenges.

**Digital transformation and legacy data:** Many public records were traditionally kept in physical formats but are now being digitized. Transitioning from paper-based systems to digital formats while preserving the integrity and accessibility of historical records can be complex. Users have cited data accuracy, consistency, and completeness issues during the migration process.

**Data privacy:** Despite all the security features public records management software offers, potential data privacy concerns persist. Data breaches remain a risk, as even the most secure systems can be vulnerable. Additionally, improper access, insider threats, lack of user awareness and training, and evolving regulations can create complexities in safeguarding public records. 

### How to Buy Public Records Management Software?

#### Requirements Gathering (RFI/RFP) for Public Records Management Software

Gathering as much information as possible is crucial while planning to purchase public records management software to ensure that the software meets the organization's needs. Here are some questions to ask while searching for a public records management software solution:

- What are the key features? 
- Is the software intuitive and easy to use, or does it require extensive training? 
- Is the software customizable to align with the organization's needs and workflows?
- How does the software ensure the security and confidentiality of sensitive public records? 
- Is it compliant with the relevant regulations and standards for public records management, such as HIPAA or GDPR?
- Can the software integrate with other systems the organization uses?
- Does the vendor offer training for the team on how to use the software, and do they offer continuous technical support if issues arise?
- What is the price structure, and does the cost include licensing fees, implementation costs, and ongoing maintenance?
- Can the software handle the potential growth of the agency's records management needs over time, and are there additional costs associated with scaling up?
- Can the software assist in migrating existing public records from the current system with data integrity?
- Does the vendor provide regular updates and improvements to the software, and are the updates included in the pricing, or do they require additional costs?

Answering these questions might be difficult. However, they provide a solid base to build the long list.

#### Compare Public Records Management Software Products

**Create a long list**

Given the number of options to choose from in the public records management software market, evaluating and comparing the responses to the above questions is crucial. At this stage, it is also essential to evaluate the vendor’s reputation and buyers' experiences from similar organizations by reading authentic user reviews on G2.com.

**Create a short list**

After compiling responses to the above question and comparing them, the next step is to delve into each public records management software with more scrutiny. Buyers need to make a more detailed side-by-side comparison to check whether the software aligns with the organization's requirements. 

This includes evaluating additional features and functionalities beyond essential public records management system features that would benefit the organization. Buyers can use G2 reviews and comparison features to compare products and narrow their list.

**Conduct demos**

After shortlisting the vendors, buyers can request demos to get hands-on experience and evaluate the suitability of the software for their specific needs. It is important to note that for a seamless demo experience, users should ensure that the vendor is well-informed about their needs and requirements in advance. This preparation enables the vendor to tailor their presentation effectively. 

During the demo, users should explore various aspects, such as testing the software's document scanning and upload capabilities, understanding the functionality of the redaction feature, and learning the software's workflow for managing requests. Understanding how the software streamlines the process for citizens making requests versus employees responding to these requests provides valuable insights into the software's practicality and user-friendliness. 

By simulating scenarios and seeking detailed explanations into specific areas, users can better understand how the software aligns with their operational needs and regulatory compliance, enabling a well-informed decision-making process.

#### Selection of Public Records Management Software

**Choose a selection team**

Choosing the right selection team to decide the best software solution is critical. The selection team for public records management software should include different personas with the required skills, interests, and time from the records management team, IT team, legal and compliance team, and key leaders from different departments.

**Negotiation**

Pricing is a key decision that could make or break a deal. The buyers must discuss the pricing structure and check if there are licensing fees or any additional costs. Buyers can request quotes from multiple vendors, compare them, and use them as leverage to negotiate better terms with their preferred vendor. 

The buyer must pay attention to contract terms, including the length of the agreement and renewal terms, and can negotiate terms that work for their organization's long-term needs and should not hesitate to ask for discounts, especially if they are considering a long-term commitment. Once the buyer has reached an agreement, they must ensure that the negotiated terms are documented in the contract to avoid misunderstandings later.

**Final decision**

Buyers can opt for a software trial if possible. Trialing the software allows users to evaluate its features practically. Post-trial, users can collect feedback that contributes to the ultimate decision-making process. The final decision requires consensus from the entire selection team, which guarantees alignment with the organization’s requirements.

### What Does Public Records Management Software Cost?

The cost of public records management software is influenced by factors like industry, geographical region, features and functionality, and the company offering the software. 

There are generally two main ways to purchase this software—a one-time purchase or a subscription model. The upfront cost of a one-time purchase is higher than that of a subscription, but it eliminates ongoing fees for using the software year after year. On the other hand, a subscription model is usually more cost-effective upfront. It allows more flexibility, but it might limit how many users can access it at once. 

Customization and integrations might also result in additional expenses. Therefore, getting exact quotations for all the features offered by different vendors and comparing them is crucial. Many vendors also offer free trials or limited versions of public records management software for organizations to try before making a financial commitment.

### Public Records Management Software Trends

**Increasing adoption of cloud platforms**

Cloud offers remote accessibility, scalability, cost efficiency, and automatic updates, fostering collaboration while enhancing security and ensuring compliance with laws. Organizations benefit from reduced IT overhead and robust disaster recovery. 

**Integration of AI capabilities**

AI and automation are being integrated into public record management software to streamline record management processes, categorize data, and enhance search capabilities. This has improved the overall efficiency of records management by reducing manual effort.