the workflow process, communications, documents can be placed in folders/subfolders, redaction tool...every piece works great and is really intuitive for our processes.

There’s a lot we like about this platform, but to name just a few things: The ability to track the progress and completion of requests is very straightforward. The audit log has been useful for reviewing the full life of a request. The payment system is easy to configure, and requestors have not reported any issues with the payment portal. The search feature is very helpful when trying to locate a specific request. Users have also reported that the platform is very user-friendly. The support team is at the top of their game—quick and responsive whenever issues arise. Finally, administrators can make changes to workflows and request forms, which means we need less assistance from support. I could keep going, but you get the idea.

The team at JustFOIA is absolutely delightful to work with. From the implementation team to the tech support to our client success specialist, I can't say enough good things. They are responsive and know the system inside and out. True subject matter experts.