JustFOIA Reviews & Product Details

We LOVE everything about JustFOIA. Since the very first demo, to current day usage their customer service has been outstanding! Our check-ins with our assigned customer service representative are productive, efficient but yet she listens to what the challenges we are facing and comes up with creative solutions. Huge Shout out to Angel! Review collected by and hosted on G2.com.

I can honestly say that we have not encountered anything we dislike about JustFOIA, the company or their products. If we have a challenge or need clarification, they are responsive and take the time to come up with solutions or point us to training, etc. Review collected by and hosted on G2.com.

JustFOIA has provided a streamlined experience for our employees and the public for our disclosure process. We've experienced a huge reduction in time spent waiting on data to process and almost zero complications for requestors when accessing their records. JustFOIA's ability to pull out duplicate emails from pst files has saved me months of work removing overy 40,000 for one request alone. Review collected by and hosted on G2.com.

There is an opportunity to have a few more options for internal organization for preparing responsive records. Review collected by and hosted on G2.com.

The Program is so easy to use, meets our needs, and the customer service is outstanding. Not to mention that JustFOIA wants to know from its users what they can do to improve and they actually make the changes and improve the product. Review collected by and hosted on G2.com.

There is nothing we dislike about JustFOIA. Review collected by and hosted on G2.com.

I LOVE JustFOIA! Now we can save drafts of Discussions. I have been dreaming of this feature. They listen to their customers! Review collected by and hosted on G2.com.

Nothing bad to say. Great product and service! Review collected by and hosted on G2.com.

The City of Greeley launched JustFOIA in May of 2023, and we have been extremely successful in this partnership. JustFOIA has been an incredible aid for tracking, facilitating, and completing open records requests. From the simplified redaction to the localized correspondence, JustFOIA has increased our productivity and made our lives much easier! JustFOIA is playing a major role in our Customer Experience Initiative by helping us provide better customer service and helping our residents more effectively. Review collected by and hosted on G2.com.

I literally have nothing bad to say about JustFOIA. Review collected by and hosted on G2.com.

JustFOIA has made processing public records requests so easy. Before I used an Excel spreadsheet and my calendar to track my public records requests. JustFOIA keeps everything in one place.

I've seen an uptick in requests for emails. The software's PST extractor tool makes uploading and reviewing emails a breeze. It easily removes duplicate emails, and I am easily able to to search the email for keywords instead of reading each email like I used to.

My response time for requests has been drastically reduced. I can also easily delegate searches to other staff members. The email templates have made responding to requests simple.

I also love the ability to run a quick report to update my leaders on public records requests.

Last but not least, the team at JustFOIA is amazing! Each person I interacted with each step of the way was helpful and friendly. Ashley set up our portal and form. She also trained us on how to use the software. She is the BEST! She was patient, kind, and very responsive. I was quick to answer any questions we had. If she didn't know the answer, she found it and communicated every step of the way. She even answered the questions we didn't know to ask. She made implementation so easy and provided a training template that I could use with my team.

After our training period, Ashley left us in Cameron's capable hands. I haven't had to reach out to Cameron very often, but he is quick to reply and understanding. He doesn't make me feel dumb when I ask a stupid question.

The care and responsiveness we've received the entire team has made us feel like we are their only client.

I would highly recommend JustFOIA as it is an amazing product with amazing people behind it! Review collected by and hosted on G2.com.

JustFOIA can be a bit overwhelming at first. There are a lot of features.

With the large scope of requests I've received, it would be nice to have an installment feature. I would like to set the overall completion date, with periodic due date set to provide installments of records. Review collected by and hosted on G2.com.

The two best features for our municipality is the fact that more than one indivdiual can work on a request at one time and the PST extractor that helps us identify and pull duplicate emails. Hundreds of hours of work will be saved annually. Review collected by and hosted on G2.com.

Overall this is such an improvement, but the biggest workflow issue we have with it is with the tasks being assigned out to staff. They have to be identical lists of tasks which can lead to some confusion. Review collected by and hosted on G2.com.

The system is very user friendly and customizable to your needs! The implmentation process was smooth and easy, Ashley was amazing and always made sure our needs were met and questions were answered. Our organization really liked the fact that the number of users wasn't limited or an addtional cost. Review collected by and hosted on G2.com.

The only thing I would change at this point is the fact that you can't pick a date on the calendar when changing the request settings, you have to manually count the days. Review collected by and hosted on G2.com.

We love the redaction feature and that the redaction log is automatically generated. We also love the ability to easily customize reports and pages and that the date counter makes sure we keep all deadlines. All of our contacts with JustFOIA have been excellent, Chris, Ashley and Cameron are all very nice and easy to work with and super helpful. Review collected by and hosted on G2.com.

The redaction feature could be a little easier to use but overall we love it. Nothing to dislike! Review collected by and hosted on G2.com.

We needed a one-stop shop for PRA processing, a hub where all PRAs lived, where staff had the capabilities to review, redact, retain, and release records, correspond with each other, correspond with the requester, and have all the backup documentation of the who, what, when, where, and how in case something ever came up, if someone wasn’t satisfied, if someone didn’t get their records, if someone said they didn’t get communicated with; we had it all at our fingertips with JustFOIA.

Not only did we need a one-stop shop for PRA processing, we needed a team that could train us from the ground up to utilize this program in the most efficient way possible; JustFOIA was able to walk through our dreadful process, break it down, and connect the dots without causing chaos; in our history at San Marcos, we have never had such a successful program rollout where everyone felt they had the training, they had the access, and they had the ability to dive in. JustFOIA made the transition successful with their support. From Murray to Ashley, to Kit, Cameron, and Chris, we have had nothing but unreasonably amazing service and support to the point that there are times that I wish things would mess up more, so I had an excuse to reach out and catch up because they’ve been wonderful people to walk this journey with.

We went from releasing general PRAs at the 10-day mark to consistently releasing these records in 3 days, because our staff isn’t spending days on end going through the process to ensure every little email is sent, record is uploaded in one place, communicated in another, and so forth. We have seen an absurd amount of public-use from the portal, so consider that our PRAs seem to have tripled and yet we are consistently releasing records quickly and efficiently; we often get kudos from our repeat requesters about how much they love the portal, how user friendly it is, and how it doesn’t compare to some of the other platforms that other cities are using. Review collected by and hosted on G2.com.

What I dislike most about JustFOIA is that they're not right here in the office with us spreading their positivity, support, and excellence around to influence all of us to live up to their standards. Review collected by and hosted on G2.com.