CivicPlus NextRequest Reviews & Product Details

It's a friendly software to catalog, collaboratively address and store responses to information requests. Review collected by and hosted on G2.com.

Nothing. The software works as expected and addresses our needs as an organization. Review collected by and hosted on G2.com.

Consolidates our sometimes massive quantities of records so that we can easily share the responsive records with future requesters. We're better able to keep track of what has already been shared. Review collected by and hosted on G2.com.

Just like with all technologies, there are limitations. The one I've found is that my folder structure with up to 9 subfolders results in the system being unable to upload because the document names are too long - even compression of folders didn't work. Review collected by and hosted on G2.com.

With the ease, simplicity and convenience of receiving and completing a request online, there is really no other option or choice than to use NextRequest for all your public records needs. Just when I think, "NextRequest couldn't possibly have this (specific) feature, NextRequest surprises me and actually does!" The customer service and support staff are also very helpful and receptive to suggestions for improvements, which I love. With helpful features and a friendly team, NextRequest is one of the best (if not the best) public records requests manager out there! Review collected by and hosted on G2.com.

The only thing that I dislike about NextRequest is that not everyone uses it! More people should use it--they should hire a marketing team, or hold a national summit, etc. to get the word out! Review collected by and hosted on G2.com.

The ease at which you can upload the doc and see what others have done Review collected by and hosted on G2.com.

The number of notifications every day, I just need to be notified when I am the one you are waiting for on or near the due date, not every day! Review collected by and hosted on G2.com.

Excellent support staff that responds quickly Review collected by and hosted on G2.com.

Processes (closing etc) sometimes delay in response Review collected by and hosted on G2.com.

The biggest reason I would recommend NextRequest is that it streamlines all the requests that are submitted in a way that makes it easy to read them, solicit the appropriate individuals for the information, and process them for release. There’s so much less babysitting and reminding of those providing the information (because they are busy too) because they get automatic reminders. I will just say that processing open records requests use to take up to 50 percent of my work time and now that’s about 15-20 percent of my time. The amount of saved paper is also tremendous. It’s made a huge difference in how and where I spend my time and resources. Review collected by and hosted on G2.com.

If there was one thing I would add, it would be a way to create a folder for items received from a colleague who uploaded them as all separate files. When I submit those files for release to the requestor, I have to release them separately which can unnecessarily jam their email up with separate email notifications. Being able to bundle them up all in one file after receiving them separately through the upload process would be helpful. I understand they are working on that feature. Review collected by and hosted on G2.com.

We love how customizable everything is as well as the ease of use. It makes all of our requests easier to process and track. With multiple people in the office working on requests ease of communication is incredibly important and NextRequest makes that possible. Our customers enjoy using it as well especially the ability to pay online. Review collected by and hosted on G2.com.

We have yet to find a dislike about the system. Review collected by and hosted on G2.com.

NextRequest is a convenient location for everybody involved to do their work and helps administrators track the progress of assignments. It's very convenient to use and seems fairly easy to learn. Review collected by and hosted on G2.com.

Nothing comes to mind that I dislike about NextRequest. Review collected by and hosted on G2.com.

I particularly appreciate being able to set my preferences to get the once daily email summary showing all activity for my requests. As a manager overseeing the requests, but not being directly involved with gathering the documents, it’s a great way for me to track deadlines. Review collected by and hosted on G2.com.

So far, I like and understand the system. Nothing to dislike. Review collected by and hosted on G2.com.

1) It has greatly enhanced our ability to track CPRA requests and respond in a timely manner.

2) The notifications have been very helpful to ensure that deadlines are adhered to.

3) The ability to communicate with internal system and not have to copy/paste messages, or save attachments to send is a great productivity tool.

4) Being able to see how other departments responded to similar requests allows for consistency throughout the City. Review collected by and hosted on G2.com.

In order to view requests for my department, I need to filter from the entire organization universe of requests. Once in a specific request, I need to re-filter to go to the list of department-specific requests. Review collected by and hosted on G2.com.