Relativity Reviews & Product Details

With more than 20 years in litigation support, I have seen many technologies that demonstrate well but ultimately add complexity to the litigation workflow. My impression of aiR was different. The platform's customization capabilities, integration strategy, responsive support, and practical approach to AI stood out to me.

The hands-on workshops were especially valuable because they provided an opportunity to evaluate the platform under actual use rather than simply watching a presentation. The test environment performed well with multiple users, and I did not observe noticeable performance degradation during my experience. Just as importantly, many of the capabilities presented appear capable of bringing commonly used case functions into a more centralized environment.

I was also encouraged by the emphasis on user feedback and cross-platform integration. In my view, that is where the long-term value lies. If the demonstrated performance and functionality translate effectively into a production environment, aiR could be a worthwhile investment, with the potential to improve efficiency, simplify workflows, and provide a measurable return on technology spend. Review collected by and hosted on G2.com.

One of my pet peeves is seeing long-standing customers, particularly mid-size law firms, receive less attention simply because the relationship is established. Customer loyalty should strengthen the partnership over time, not gradually turn the customer into another account number.

I believe there is considerable value in maintaining a deliberate focus on the mid-size law firm market. We tend to operate very close to the matters we support, working directly with attorneys, case teams, clients, vendors, and the technology itself. That provides a practical perspective on how these tools perform in real litigation environments and where the gaps actually exist.

Consistency in the teams supporting those relationships is equally important. Too much “musical chairs” among account, support, or case teams can disrupt relationships and force customers to repeatedly rebuild institutional knowledge. Personnel changes are sometimes necessary, but when they become frequent, they can also create the perception that a company is changing direction rather than strengthening what has made the relationship successful. In my experience, that can be an early indicator of customer dissatisfaction and, ultimately, potential loss of market share.

That perspective should not be underestimated. Mid-size firms can provide meaningful insight into workflow, usability, integration, and the everyday challenges surrounding litigation technology that an end client may not necessarily see or communicate. Management would be well served to view these firms not simply as customers, but as long-term strategic partners and an important source of intelligence for improving the product, maintaining customer loyalty, and staying relevant in the market. Review collected by and hosted on G2.com.

I like Relativity's flexibility. No matter what problem arises or what needs there are for our case teams, I know that we can rely on Relativity to find a workflow solution that helps us quickly get the answers we need. I appreciate its built-in capabilities, like API abilities and custom searching. The ability to create workflows based on the needs of the case teams allows us to do our job more efficiently and completely, which helps the case teams to get to resolutions quickly. With Relativity Air, many integrations we used before are now built into the software, making other plugins unnecessary. I also find its innovation and modern capabilities impressive, making it the industry-leading eDiscovery software. I would definitely recommend Relativity to anyone in the eDiscovery industry as it is the best solution for most reviews. Review collected by and hosted on G2.com.

My only complaint about Relativity is that because there's so much flexibility and so many different capabilities to the software, it can be confusing for new users. Sometimes it really requires solid expertise to get the finished results to work properly. Review collected by and hosted on G2.com.

Relativity is remarkably complete and comprehensive, while still being very easy to use. Review collected by and hosted on G2.com.

I don’t like the document translation feature, as it’s often inaccurate and unreliable. I also feel that some common DFIR-oriented functions are missing, although that may simply reflect my personal preferences and professional background. Finally, I think the platform would benefit a lot from a real-time AI chat assistant to help speed up project management, as well as review, triage, and analysis. Review collected by and hosted on G2.com.

What I like best about Relativity is the flexibility it provides to manage complex eDiscovery matters from intake through production. As a Project Manager, I regularly work with large data sets, multiple custodians, complex search criteria, productions, and different review workflows, and Relativity gives me the ability to tailor the workspace to the specific needs of each matter.

The searching and reporting capabilities are especially valuable. Saved searches, dtSearch, Search Term Reports, analytics, and customizable fields make it much easier to organize large document populations, identify relevant data, and provide counsel with meaningful information about their case. I also appreciate the ability to create workflows and views that make sense for both technical teams and attorneys reviewing the data.

From an attorney’s perspective, I also like that Relativity can take a very large and technically complicated collection and turn it into something counsel can actually navigate and use strategically. When a workspace is configured well, the platform provides a tremendous amount of control over the discovery process. Review collected by and hosted on G2.com.

The biggest challenge with Relativity is that its flexibility can also make it complex. There is a fairly steep learning curve, particularly for users who are new to the platform, and even experienced users sometimes have to navigate multiple settings, objects, and administrative areas to accomplish what should be a relatively straightforward task.

Performance can also be inconsistent at times, particularly in larger or more complex workspaces. When reviewers experience lag, slow document loading, delayed coding updates, or other browser-related performance issues, troubleshooting can be difficult because the cause is not always immediately apparent.

I would also like to see continued improvement in the overall user experience and consistency between different areas of the platform. Some workflows feel very intuitive, while others require more clicks or administrative knowledge than expected. Better visibility into performance issues and more streamlined troubleshooting tools for administrators and project managers would be especially valuable.

Overall, these issues do not outweigh the platform’s capabilities, but reducing some of the complexity and improving consistency and performance would make an already powerful platform much easier to manage and support. Review collected by and hosted on G2.com.

I like that Relativity lets our teams keep everything in one place and do what they need to do, like identify and tag documents, create timelines and chronologies, and prepare deposition outlines. It’s kind of an all-in-one tool, and we can quickly find the documents we need. With large, complex cases, it also lets our attorneys get to a document production fairly quickly and identify documents that help our case or that we need to be aware of to defend it. I’m really enjoying the new Assist feature, and I’m excited to try the new Claire feature. Now that Relativity is cloud-based, setup is fairly easy. Review collected by and hosted on G2.com.

I find Relativity can be very convoluted to use, and its searching can be extremely complex. Our case users struggle with it, so our PM team has to manage that part. I’m also not completely sold on air for Review: it treats many borderline documents as 50-50 and takes a very neutral line, which leaves a lot of documents for manual review. I’m not as confident in it as in other AI classification tools we’ve used. We didn’t find Case Dynamics very helpful, and we’d use Case Strategy more except that our vendor charges us for it, so we don’t get the benefit of integrated pricing. Review collected by and hosted on G2.com.

What I like best about Relativity is its flexibility. It gives us one platform to manage everything from processing and review through productions and archiving, while still giving us the ability to customize workflows based on the needs of each matter. I also like how Relativity continues to evolve, particularly with AI and automation, which helps make traditionally manual eDiscovery processes more efficient. Review collected by and hosted on G2.com.

Relativity is very powerful, but some workflows or applications need improvement, such as AV transcriptions extraction and accuracy compared to other tools. I would also add that pricing could be higher than other competitive tools. Review collected by and hosted on G2.com.

The customization within the platform can be both the best and the worst thing about it. If you can dream up a workflow, there is usually a way Relativity can handle it. Review collected by and hosted on G2.com.

Performance and AI. I have to clear my cache every week just to make sure I’m seeing the correct information, and there are constant outages that grind everything to a screeching halt. You also can’t effectively keep multiple tabs open to different workspaces in your browser without Rel having a fit.

On the AI side, the features aren’t really woven throughout the platform, and they all have a per-document cost. That makes it hard to get teams to use them when it always adds cost. Air Assist could be good, but it’s extremely expensive to turn on since it resides within Case Dynamics and there’s a large flat rate just to enable that feature. Review collected by and hosted on G2.com.

I really like how extensible the product is. If I run into a problem, I’ll likely have a tool at my disposal to solve it or at least a solid place to start. Review collected by and hosted on G2.com.

The direction of the product is to make it so simple that anyone can use it. However, this direction makes it more difficult to really get the value out of the features - especially with something like Custom Analysis. A simple prompt doesn't perform how you would expect, you have to really dig in and ask for more to have it return what you'd expect. This usually means extra parsing and work on the litigation support side of the house. Also, performance is still really lacking. There are some days that I need searches to load and they take minutes. If you need to tag multiple items you can easily spend 1/2 your day waiting on things to load. Review collected by and hosted on G2.com.

I appreciate Relativity's concept of object/field implementation, which allows me to create objects or fields to cater to different client requirements. The item level permissions are great for restricting functions as needed. I find it easy to understand and appreciate the different ways to bring data into the tool, including four different ways to upload documents for a faster start to the review. Initially, it was a bit hard to set up, but very soon the team got trained because of its ease of use. Review collected by and hosted on G2.com.

One improvement I suggest is AIR is working well to support review process, cost cutting and time management. If they can implement in admin function such as permissions, event handler, processing etc., it would be easier to execute them hassle-free. Review collected by and hosted on G2.com.

It is intuitive, but most of all you can track everything that is done so auditing and validation of workflow is transparent. Lastly, they stay on the cutting edge of evolving and emerging technology. Review collected by and hosted on G2.com.

I wish there was a mass action for exporting native files in their native format with an option to also export the image placeholder if needed. I wish there were more customizable options for naming exported files. Review collected by and hosted on G2.com.