The capability to quickly and easily assign and unassign users to and from various groups. There is less navigating from one screen to another to perform your. When the user pause their work on a case, it is not difficult for the user to determine where to restart their work. The customer service is outstanding; they are very responsive when their are issues and questions. The support team has always kept us informed on the status of any ticket we had submitted. I never had to contact them to find out the status as I have and continue t do with another vendor's support team. The system is used heavily Monday thru Friday, and sometimes on the weekend too but we have and continue to have solid performance with ArkCase. The downtime has been minimal that the backlog of cases is no where near the number we had with the previous system, and these backlogs are not associated with the system being down. Review collected by and hosted on G2.com.

The biggest dislike are the number of notifications users receive especially when a user assign the case to the main group instead of the subgroup. This is especially an issue when a user review their dashboard and see data that are associated with their specific office reflected in their dashboard. Review collected by and hosted on G2.com.