The capability to quickly and easily assign and unassign users to and from various groups. There is less navigating from one screen to another to perform your. When the user pause their work on a case, it is not difficult for the user to determine where to restart their work. The customer service is outstanding; they are very responsive when their are issues and questions. The support team has always kept us informed on the status of any ticket we had submitted. I never had to contact them to find out the status as I have and continue t do with another vendor's support team. The system is used heavily Monday thru Friday, and sometimes on the weekend too but we have and continue to have solid performance with ArkCase. The downtime has been minimal that the backlog of cases is no where near the number we had with the previous system, and these backlogs are not associated with the system being down.

ArkCase has lots of features and functionality out-of-the-box covering all of the tools needed for processing FOIA requests. The framework and layout are straight forward, descriptive, and easy to use. The implementation of the product was seamless. The simplicity of the user interface and the organization of tools replicating the process steps and workflow made training and user adoption easier. The application is very customizable, and the development team is very helpful in understanding and responding to new development needs. Moreover, the customer support team is extremely responsive and able to resolve incidents quickly and thoroughly.

ArkCase helped me to organize and maintain relevant documents, making them easier to access and retrieve.Information processing systems include robust document management capabilities.This helped organize and maintain relevant documents, making them easier to access and retrieve also it was easy for implementation.