# Best Other Customer Service Software - Page 3

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


The other customer service category encompasses products that deliver relevant functionality but do not align precisely with G2’s defined subcategories. This includes solutions with specialized, emerging, or cross-functional capabilities. These products are designed to enhance various aspects of customer service, from communication management and call handling to service delivery and customer interaction. They often integrate with existing systems to streamline operations, improve customer satisfaction, and provide valuable insights through advanced reporting and analytics. Key features may include CRM integration, automated scheduling, virtual queue management, and seamless communication tools that facilitate efficient customer interactions and operational efficiency.

To qualify for inclusion in the Other Customer Service category, a product must:

- Provide unique customer service functionalities that do not fit into existing customer service categories
- Offer integration capabilities with existing business applications to enhance customer interaction and service delivery






## G2 Grid® for Other Customer Service Software
![G2 Grid® for Other Customer Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/other-customer-service/grids.png?focus%5B%5D=4602&focus%5B%5D=69208&focus%5B%5D=99364&focus%5B%5D=99389&focus%5B%5D=1399&focus%5B%5D=25483&focus%5B%5D=87059&focus%5B%5D=1215313)
Highlighted products: MightyCall, CDR Call Reporting for Cisco, Verizon One Talk Business Phone Solutions, Verizon Voice Call Back, YouMail, Dialer360, Smart IVR, and Headway for Business.
Underlying data: [Grid® JSON](https://www.g2.com/categories/other-customer-service/grids.json?focus%5B%5D=mightycall&focus%5B%5D=cdr-call-reporting-for-cisco&focus%5B%5D=verizon-one-talk-business-phone-solutions&focus%5B%5D=verizon-voice-call-back&focus%5B%5D=youmail&focus%5B%5D=dialer360-dialer360&focus%5B%5D=smart-ivr&focus%5B%5D=headway-for-business)


## How Many Other Customer Service Software Products Does G2 Track?
**Total Products under this Category:** 192

### Category Stats (Jul 2026)
- **Average Rating**: 4.35/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Caller ID Reputation (+0.8%) - Among all products in this category, Caller ID Reputation recorded the largest rating increase compared to last month
*Last updated: July 18, 2026*


## How Does G2 Rank Other Customer Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 700+ Authentic Reviews
- 192+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Other Customer Service Software Is Best for Your Use Case?

- **Leader:** [MightyCall](https://www.g2.com/products/mightycall/reviews)
- **Highest Performer:** [Smart IVR](https://www.g2.com/products/smart-ivr/reviews)
- **Easiest to Use:** [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews)
- **Top Trending:** [Smart IVR](https://www.g2.com/products/smart-ivr/reviews)
- **Best Free Software:** [MightyCall](https://www.g2.com/products/mightycall/reviews)


---

**Sponsored**

### JFrog

JFrog Ltd. (Nasdaq: FROG), the creators of the unified DevOps, DevSecOps, DevGovOps and MLOps platform, is on a mission to create a world of software delivered without friction from development to production. Driven by a “Liquid Software” vision to keep software continuously flowing, secure, and always up to date, the JFrog Platform serves as the definitive software supply chain system of record. It is uniquely engineered to power organizations as they build, manage, and distribute trusted software with unprecedented speed, security, and scale across hybrid and multi-cloud environments. As software engineering evolves in the AI era, JFrog’s newest offerings address the industry's most pressing trend: the rise of agentic software development and the hidden security risks of "Shadow AI." In response to threat actors increasingly targeting developer workflows including a massive surge in malicious open-source AI models and infected packages; JFrog has expanded its platform capabilities to deliver absolute end-to-end visibility and automated compliance. Key new innovations include the JFrog AI Catalog, which enables organizations to centralize, govern, and control the lifecycle of AI models approved for enterprise use. To secure autonomous coding environments, JFrog introduced the Universal MCP Registry and the Agent Skills Registry (developed alongside NVIDIA). These new solutions establish the industry’s first enterprise-grade trust layer to safely manage and store AI agent skills, monitor connections, and instantly block unsafe developer tools or malicious coding extensions right where developers work. Furthermore, the integration of advanced DevGovOps and Runtime Security tools allows teams to replace slow, manual compliance audits with continuous, background policy enforcement. By shifting security left directly into the binary pipeline, JFrog ensures that the volume of AI-assisted code does not outpace an organization's ability to verify its safety. Today, millions of users and approximately 6,600 organizations worldwide, including a majority of the Fortune 100, depend on the universal JFrog Platform to eliminate point-solution fatigue, bridge the governance gap, and securely embrace digital transformation. Learn more at www.jfrog.com or follow us on X @JFrog.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=629&secure%5Bchosen_at%5D=2026-07-18T18%3A47%3A22Z&secure%5Bdisplayable_resource_id%5D=2449&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=143017&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=143017&secure%5Bresource_id%5D=629&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fother-customer-service%3Fpage%3D4&secure%5Btoken%5D=c513b38726c8f61344df56df302faef3c59a2df91ccdff2d034b3454c93a85a4&secure%5Burl%5D=https%3A%2F%2Fjfrog.com%2Fartifactory%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc_social%26utm_campaign%3Dbrand_awareness_banner_ad%26utm_content%3Du-bin&secure%5Burl_type%5D=custom_url)

---

## What Are the Top-Rated Other Customer Service Software Products in 2026?
### 1. [Calix One](https://www.g2.com/products/calix-one/reviews)
Calix is an AI and cloud platform company that helps communications service providers (CSPs) transform into communications experience providers (CXPs) that deliver exceptional experiences to subscribers and communities. Through Calix One, the world’s leading AI-native broadband platform, CXPs can securely activate agentic AI to acquire new subscribers, grow revenue from existing subscribers, and build loyalty across residential, business, and MDU markets.


**Average Rating:** 4.7/5.0
**Total Reviews:** 3
**How Do G2 Users Rate Calix One?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Calix One?**

- **Seller:** [Calix](https://www.g2.com/sellers/calix)
- **Company Website:** https://www.calix.com
- **Year Founded:** 1999
- **HQ Location:** San Jose, California, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/calix (2,363 employees on LinkedIn®)
- **Ownership:** NYSE: CALX

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Calix One?

**"[Amazing tool, user-friendly!](https://www.g2.com/survey_responses/calix-one-review-7908239)"**

**Rating:** 5.0/5.0 stars
*— Jose P.*

[Read full review](https://www.g2.com/survey_responses/calix-one-review-7908239)

---

**"[Simplifies customer care. Improves operational efficiency.](https://www.g2.com/survey_responses/calix-one-review-8504367)"**

**Rating:** 4.5/5.0 stars
*— Sandeep N.*

[Read full review](https://www.g2.com/survey_responses/calix-one-review-8504367)

---


#### What Are G2 Users Discussing About Calix One?

- [What is Calix Cloud used for?](https://www.g2.com/discussions/what-is-calix-cloud-used-for)

### 2. [Call Tracking Pro](https://www.g2.com/products/call-tracking-pro/reviews)
Call Tracking Pro is a call tracking and analytics software that helps you configure inbound phone calls.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1

**Who Is the Company Behind Call Tracking Pro?**

- **Seller:** [Call Tracking Pro](https://www.g2.com/sellers/call-tracking-pro)
- **Year Founded:** 2016
- **HQ Location:** United States
- **Twitter:** @calltrackingpro (38 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16257004 (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Call Tracking Pro?

**"[It's convenient and best way to use track any calls](https://www.g2.com/survey_responses/call-tracking-pro-review-7065360)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Accounting*

[Read full review](https://www.g2.com/survey_responses/call-tracking-pro-review-7065360)

---



### 3. [CDC Software](https://www.g2.com/products/cdc-software/reviews)
CDC Software is a SaaS integration solution designed to empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems to provide contact center agents with complete customer data.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind CDC Software?**

- **Seller:** [CDC Software](https://www.g2.com/sellers/cdc-software-b32052ad-dc57-429b-8b9c-148584176ff9)
- **Year Founded:** 2002
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/cdc-software-llc/ (295 employees on LinkedIn®)
- **Phone:** +1 (770) 351-9600

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of CDC Software?

**"[Useful for integration](https://www.g2.com/survey_responses/cdc-software-review-1065300)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/cdc-software-review-1065300)

---


#### What Are G2 Users Discussing About CDC Software?

- [What is CDC Software used for?](https://www.g2.com/discussions/what-is-cdc-software-used-for)

### 4. [Cube](https://www.g2.com/products/cubehq-cube/reviews)
Cube is an AI-powered marketing platform that helps businesses grow online visibility, attract more customers, and scale revenue. Cube focuses on six core services: - SEO Optimization: Improve search rankings, optimize content for Google and AI search engines, and ensure multi-location businesses appear in maps, local listings, and relevant searches where customers are actively looking. - Paid Advertising: Run data-driven campaigns on Google, Meta, and other platforms with precise targeting to maximize ROI. - Email Marketing: Build personalized campaigns and automated workflows to engage, nurture, and convert customers. - Website Design: Create high-performing, user-friendly websites optimized for speed, conversions, and search visibility. - Social Media Marketing: Manage organic and paid campaigns to grow brand presence, engagement, and audience reach across social platforms. - Review Management: Monitor, respond to, and optimize online reviews to build credibility, trust, and reputation across locations. With Cube, businesses can combine strategy, AI-driven insights, and automation to improve discoverability, increase engagement, and drive measurable growth across all digital channels.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Cube?**

- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Cube?**

- **Seller:** [CubeHQ](https://www.g2.com/sellers/cubehq)
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** https://www.linkedin.com/company/cubehqai (145 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business


#### What Are Cube's Pros and Cons?

**Pros:**

- Customer Service (1 reviews)



### What Do G2 Reviewers Say About Cube?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **excellent customer service** from the Cube team, highlighting their clarity and responsiveness.


#### What Are Recent G2 Reviews of Cube?

**"[Excellent team & process - highly recommend Cube](https://www.g2.com/survey_responses/cube-review-11430401)"**

**Rating:** 5.0/5.0 stars
*— Dutch B.*

[Read full review](https://www.g2.com/survey_responses/cube-review-11430401)

---



### 5. [e2 Agent](https://www.g2.com/products/e2-agent/reviews)
A better customer experience begins with an optimized agent experience. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency and decreases agent frustration. The e2 Agent experience includes unique integration/productivity features such as custom navigation panels, pending navigation, and activity logging.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate e2 Agent?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind e2 Agent?**

- **Seller:** [Customer Dynamics](https://www.g2.com/sellers/customer-dynamics)
- **Year Founded:** 2004
- **HQ Location:** Draper, US
- **Twitter:** @CustomerDynamic (9 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/617302 (23 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of e2 Agent?

**"[We care](https://www.g2.com/survey_responses/e2-agent-review-5234966)"**

**Rating:** 5.0/5.0 stars
*— Elitsa T.*

[Read full review](https://www.g2.com/survey_responses/e2-agent-review-5234966)

---


#### What Are G2 Users Discussing About e2 Agent?

- [What is e2 Agent used for?](https://www.g2.com/discussions/e2-agent-what-is-e2-agent-used-for)
- [What is e2 Agent used for?](https://www.g2.com/discussions/what-is-e2-agent-used-for)

### 6. [EasyGrouper](https://www.g2.com/products/easygrouper/reviews)
EasyGrouper is an application that holds your organization's company directory. Update it once and those changes are pushed to everyone automatically. No more scrolling through friends and family to find the people you work with. Calling, texting and emailing the people you work with is just a tap away with EasyGrouper.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate EasyGrouper?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind EasyGrouper?**

- **Seller:** [EasyGrouper](https://www.g2.com/sellers/easygrouper)
- **Year Founded:** 2012
- **HQ Location:** Ashburn, US
- **Twitter:** @easygrouper (52 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/easygrouper (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise, 100% Mid-Market



#### What Are Recent G2 Reviews of EasyGrouper?

**"[usage of Easygrouper and how user friendly it is.](https://www.g2.com/survey_responses/easygrouper-review-8129841)"**

**Rating:** 5.0/5.0 stars
*— Pradeep M.*

[Read full review](https://www.g2.com/survey_responses/easygrouper-review-8129841)

---


#### What Are G2 Users Discussing About EasyGrouper?

- [What is EasyGrouper used for?](https://www.g2.com/discussions/what-is-easygrouper-used-for)

### 7. [Effebot](https://www.g2.com/products/effebot/reviews)
Effebot is a voice mailing service. It provides smart automated mass calls with speech recognition and IVR. It can be apllied both for incoming and outcoming calls. Effebot is easily integrated into any system via API. It shows full statistics in real time including the records of every call. Effebot is widely used in different business areas: e-commerce, finance, business and customer services, education, etc. It helps with notifications, promotion, surveys and other business tasks. Effebot is a productive and simple solution for your calling needs.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Effebot?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Effebot?**

- **Seller:** [Effebot](https://www.g2.com/sellers/effebot)
- **Year Founded:** 2017
- **HQ Location:** NY, US
- **LinkedIn® Page:** https://www.linkedin.com/company/71186545 (33 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Effebot?

**"[The robot is a real helper](https://www.g2.com/survey_responses/effebot-review-4862150)"**

**Rating:** 5.0/5.0 stars
*— Catherine S.*

[Read full review](https://www.g2.com/survey_responses/effebot-review-4862150)

---


#### What Are G2 Users Discussing About Effebot?

- [What is Effebot used for?](https://www.g2.com/discussions/what-is-effebot-used-for)

### 8. [erlang.com](https://www.g2.com/products/erlang-com/reviews)
Erlang telecom traffic software tools help users design and analyse telephone networks and call centers.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate erlang.com?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.9/10)

**Who Is the Company Behind erlang.com?**

- **Seller:** [Erlang](https://www.g2.com/sellers/erlang)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of erlang.com?

**"[Telephone network design and evaluation](https://www.g2.com/survey_responses/erlang-com-review-10197653)"**

**Rating:** 4.5/5.0 stars
*— MIGUEL A.*

[Read full review](https://www.g2.com/survey_responses/erlang-com-review-10197653)

---



### 9. [FeedbackNow](https://www.g2.com/products/feedbacknow/reviews)
Deliver Excellent Experiences at All Times


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate FeedbackNow?**

- **Quality of Support:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind FeedbackNow?**

- **Seller:** [Forrester](https://www.g2.com/sellers/forrester)
- **Year Founded:** 1983
- **HQ Location:** Cambridge, MA
- **Twitter:** @forrester (344,504 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4124/ (1,665 employees on LinkedIn®)
- **Ownership:** NASDAQ: FORR

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of FeedbackNow?

**"[Best way to monitoring our costumers experience](https://www.g2.com/survey_responses/feedbacknow-review-5296476)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Hospital & Health Care*

[Read full review](https://www.g2.com/survey_responses/feedbacknow-review-5296476)

---


#### What Are G2 Users Discussing About FeedbackNow?

- [What is FeedbackNow used for?](https://www.g2.com/discussions/what-is-feedbacknow-used-for)

### 10. [FICO TRIAD Customer Manager](https://www.g2.com/products/fico-triad-customer-manager/reviews)
FICO TRIAD Customer Manager, a credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk through a unique combination of analytics, simulation, champion/challenger testing, and unmatched strategy consulting.


**Average Rating:** 3.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate FICO TRIAD Customer Manager?**

- **Quality of Support:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.9/10)

**Who Is the Company Behind FICO TRIAD Customer Manager?**

- **Seller:** [FICO](https://www.g2.com/sellers/fico)
- **Year Founded:** 1956
- **HQ Location:** Bozeman, Montana
- **LinkedIn® Page:** https://www.linkedin.com/company/fico/ (3,806 employees on LinkedIn®)
- **Ownership:** NYSE:FICO
- **Total Revenue (USD mm):** $1,294

**Who Uses This Product?**
- **Company Size:** 100% Enterprise




#### What Are G2 Users Discussing About FICO TRIAD Customer Manager?

- [What is FICO TRIAD Customer Manager used for?](https://www.g2.com/discussions/what-is-fico-triad-customer-manager-used-for)

### 11. [Fiidbakk](https://www.g2.com/products/fiidbakk/reviews)
Website visitors can leave comments and feedback through Fiidbakk widget. Open canvas commenting allows users to leave feedback where it matters the most. This gives website or web app owners clear insights for real improvement


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Fiidbakk?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Fiidbakk?**

- **Seller:** [Fiidbakk SIA](https://www.g2.com/sellers/fiidbakk-sia)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Fiidbakk?

**"[The easiest and most user friendly way to get feedback.](https://www.g2.com/survey_responses/fiidbakk-review-11387992)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Human Resources*

[Read full review](https://www.g2.com/survey_responses/fiidbakk-review-11387992)

---



### 12. [Free Call](https://www.g2.com/products/free-call/reviews)
Free Call is a tool that allow visitors to phone or message user in a click to boost service, sales and more, and keep customers happy.


**Average Rating:** 3.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Free Call?**

- **Quality of Support:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.9/10)

**Who Is the Company Behind Free Call?**

- **Seller:** [Free Call](https://www.g2.com/sellers/free-call)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** http://www.linkedin.com/company/freecallincusa (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise




#### What Are G2 Users Discussing About Free Call?

- [What is Free Call used for?](https://www.g2.com/discussions/what-is-free-call-used-for)

### 13. [Helpman](https://www.g2.com/products/helpman/reviews)
Powerful knowledge base software for smarter Customer Support teams


**Average Rating:** 3.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Helpman?**

- **Ease of Use:** 5.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Helpman?**

- **Seller:** [HelpDocs](https://www.g2.com/sellers/helpdocs)
- **Year Founded:** 2016
- **HQ Location:** London
- **Twitter:** @HelpDocs (934 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/helpdocs/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business




#### What Are G2 Users Discussing About Helpman?

- [What is Helpman used for?](https://www.g2.com/discussions/what-is-helpman-used-for)

### 14. [know'N'act](https://www.g2.com/products/know-n-act/reviews)
Utilizes several front-end triggers (NFC tags, QR codes, URLs, digital ink readers, SMS and more) to enable users to provide real-time, location-based feedback. Our proprietary system provides a rich dashboard to analyze the feedback, with full reports and heat maps for you to know exactly what is going on where.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate know'N'act?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind know'N'act?**

- **Seller:** [Knownact](https://www.g2.com/sellers/knownact)
- **HQ Location:** Bellevue, US
- **LinkedIn® Page:** http://www.linkedin.com/company/know'n'act (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of know'N'act?

**"[Extremely helpful tool to gain insight into customer engagement](https://www.g2.com/survey_responses/know-n-act-review-1650599)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/know-n-act-review-1650599)

---


#### What Are G2 Users Discussing About know'N'act?

- [What is know'N'act used for?](https://www.g2.com/discussions/what-is-know-n-act-used-for)

### 15. [Landis Attendant Console](https://www.g2.com/products/landis-attendant-console/reviews)
The Landis Attendant Console for Microsoft Teams is a powerful receptionist console designed to streamline call management and enhance productivity. Seamlessly integrated with Microsoft Teams, it enables effortless call handling with features like 1-click call transfers, customizable keyboard shortcuts, and multiple transfer options. Operators can view real-time Teams presence statuses, add notes, and set advanced email or chat call-back reminders for follow-ups. Compatible with any Microsoft Teams setup, it eliminates the need for provider changes and can be used as a desktop app or directly in your browser for ultimate flexibility. Key Features That Streamline Your Workday : \*1-Click Call Transfers \*Multiple Transfer Options: Blind, Safe, Chat Consult, and More \*Customizable Keyboard Shortcuts for Efficient Call Handling \*Real-Time Teams Presence Status Visibility \*Add Notes to Callers for Enhanced Collaboration \*Advanced Call-Back Reminders via Email or Chat \*Works with Any Microsoft Teams Calls (No Provider Changes Needed) \*Flexible Deployment: Desktop App or Browser Access


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Landis Attendant Console?**

- **Quality of Support:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Landis Attendant Console?**

- **Seller:** [Landis Technologies](https://www.g2.com/sellers/landis-technologies)
- **Year Founded:** 1995
- **HQ Location:** Ephrata, US
- **LinkedIn® Page:** http://www.linkedin.com/company/landis-technologies-uc-software (23 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Landis Attendant Console?

**"[Very quick and easy to setup, and most functions are very intuitive](https://www.g2.com/survey_responses/landis-attendant-console-review-11656634)"**

**Rating:** 4.5/5.0 stars
*— Mark I.*

[Read full review](https://www.g2.com/survey_responses/landis-attendant-console-review-11656634)

---



### 16. [Manyface](https://www.g2.com/products/manyface/reviews)
ManyFace is a cutting-edge AI-driven decision-making support system that empowers humans by providing personalized expertise and guidance at an affordable cost. This innovative solution enables organizations to make informed decisions, improve operational efficiency, and drive transformation through human-like conversations. Data Security: ManyFace ensures the highest level of data security, storing all data on-premises within the organization's existing infrastructure. This approach eliminates concerns about data breaches or unauthorized access. Data Privacy: With ManyFace, sensitive information remains protected, ensuring compliance with industry regulations and maintaining confidentiality. Context Window: The system provides a contextual understanding of each employee's needs, enabling personalized support and guidance. This leads to improved job satisfaction, reduced turnover rates, and enhanced overall performance. Benefits for Employees: \* Access to expert advice and knowledge on-demand \* Enhanced decision-making capabilities \* Personalized support and guidance \* Improved work-life balance Benefits for the Company: \* Reduced training costs and increased productivity \* Improved employee morale and retention \* Enhanced operational efficiency and reduced errors \* Cost savings through optimized resource allocation \* Data-driven insights for informed business decisions By leveraging ManyFace, organizations can achieve significant benefits while maintaining control over their data and ensuring compliance with regulatory requirements.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Manyface?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Manyface?**

- **Seller:** [Manyface](https://www.g2.com/sellers/manyface)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Manyface?

**"[Best AI Generated Tools To Resolve Your Queries](https://www.g2.com/survey_responses/manyface-review-10476747)"**

**Rating:** 5.0/5.0 stars
*— Rohit K.*

[Read full review](https://www.g2.com/survey_responses/manyface-review-10476747)

---



### 17. [MessageMadeEasy](https://www.g2.com/products/messagemadeeasy/reviews)
MME believes Text Messaging is the quickest and most effective way to quickly communicate with your targeted audience.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate MessageMadeEasy?**

- **Quality of Support:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind MessageMadeEasy?**

- **Seller:** [MessageMadeEasy](https://www.g2.com/sellers/messagemadeeasy)
- **Year Founded:** 2010
- **HQ Location:** Akron, US
- **Twitter:** @MessageMadeEasy (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/message-made-easy-llc (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of MessageMadeEasy?

**"[Business communication made easy!](https://www.g2.com/survey_responses/messagemadeeasy-review-5103238)"**

**Rating:** 4.0/5.0 stars
*— SUNITA D.*

[Read full review](https://www.g2.com/survey_responses/messagemadeeasy-review-5103238)

---


#### What Are G2 Users Discussing About MessageMadeEasy?

- [What is MessageMadeEasy used for?](https://www.g2.com/discussions/what-is-messagemadeeasy-used-for)

### 18. [Nametag](https://www.g2.com/products/nametag/reviews)
Nametag is the first identity verification platform for secure account recovery. Nametag’s out-of-the-box solutions deflect MFA and password resets to self-service while empowering helpdesk agents to quickly verify users at other critical moments. Innovative, security-focused organizations rely on Nametag to save costs and improve helpdesk efficiency while preventing social engineering attacks and account takeovers. Nametag's self-service and agent-assisted solutions are built on patented identity verification technology delivers the highest level of security by shutting down critical threats like digital injection attacks, AI-generated deepfakes and presentation attacks. Learn more at getnametag.com


**Average Rating:** 4.3/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Nametag?**

- **Quality of Support:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind Nametag?**

- **Seller:** [Nametag](https://www.g2.com/sellers/nametag)
- **Year Founded:** 2020
- **HQ Location:** Seattle, US
- **LinkedIn® Page:** https://www.linkedin.com/company/getnametag/ (38 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Enterprise, 50% Small-Business



#### What Are Recent G2 Reviews of Nametag?

**"[Fast, Secure Identity Verification with an Easy QR-Based UI](https://www.g2.com/survey_responses/nametag-review-12226926)"**

**Rating:** 4.0/5.0 stars
*— Ravi P.*

[Read full review](https://www.g2.com/survey_responses/nametag-review-12226926)

---

**"[has to use nametag to get verified with hostgator](https://www.g2.com/survey_responses/nametag-review-9803255)"**

**Rating:** 4.5/5.0 stars
*— Alexander K.*

[Read full review](https://www.g2.com/survey_responses/nametag-review-9803255)

---



### 19. [Noise Firewall](https://www.g2.com/products/noise-firewall/reviews)
NOISE FIREWALL™ is a software solution for call centers. It blocks the ambient noise of the call center and prevents customers from overhearing it.


**Average Rating:** 3.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Noise Firewall?**

- **Ease of Use:** 6.7/10 (Category avg: 8.9/10)

**Who Is the Company Behind Noise Firewall?**

- **Seller:** [SoliCall Ltd.](https://www.g2.com/sellers/solicall-ltd)
- **Year Founded:** 2006
- **HQ Location:** Tel Mond, IL
- **LinkedIn® Page:** http://www.linkedin.com/company/solicall (3 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 50% Small-Business



#### What Are Recent G2 Reviews of Noise Firewall?

**"[great solution to reduce noise disruptions](https://www.g2.com/survey_responses/noise-firewall-review-9576036)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/noise-firewall-review-9576036)

---



### 20. [OMQ Contact | ChatGPT/GPT-4 Beta-Version](https://www.g2.com/products/omq-contact-chatgpt-gpt-4-beta-version/reviews)
NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Contact enhances your contact form with a self-learning knowledge base. It shows suitable solutions automatically when the customer types his or her question. The matching answers options are suggested near the form and visible right away. The requests get answered immediately and without the need of submitting ticket or agent supervision. OMQ Contact improves the overall process, as the creation of new tickets is slowed down and the automation of the answers provides a fast and precises support for the customer. You can also find OMQ Contact as plugin for your e-commerce business at Shopware Store.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate OMQ Contact | ChatGPT/GPT-4 Beta-Version?**

- **Quality of Support:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind OMQ Contact | ChatGPT/GPT-4 Beta-Version?**

- **Seller:** [OMQ](https://www.g2.com/sellers/omq)
- **Year Founded:** 2010
- **HQ Location:** Berlin
- **Twitter:** @OMQ_AI (368 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/omq (10 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business


#### What Are OMQ Contact | ChatGPT/GPT-4 Beta-Version's Pros and Cons?


**Cons:**

- Software Glitches (1 reviews)


### What Do G2 Reviewers Say About OMQ Contact | ChatGPT/GPT-4 Beta-Version?
*AI-generated summary from verified user reviews*


**Cons:**

- Users often experience **software glitches** with OMQ Contact, leading to incorrect answers after importing emails.

#### What Are Recent G2 Reviews of OMQ Contact | ChatGPT/GPT-4 Beta-Version?

**"[Awesome Product](https://www.g2.com/survey_responses/omq-contact-chatgpt-gpt-4-beta-version-review-9313239)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Accounting*

[Read full review](https://www.g2.com/survey_responses/omq-contact-chatgpt-gpt-4-beta-version-review-9313239)

---



### 21. [OwnerListens](https://www.g2.com/products/ownerlistens/reviews)
OwnerListens is an instant messaging tool for businesses. It provides real-time communication with customers. It integrates with many platforms and provides tools to respond anytime on the go.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate OwnerListens?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind OwnerListens?**

- **Seller:** [OwnerListens](https://www.g2.com/sellers/ownerlistens)
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, US
- **Twitter:** @ownerlistens (533 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/impower-solutions/ (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of OwnerListens?

**"[Fool-proof customer insights directly to YOU](https://www.g2.com/survey_responses/ownerlistens-review-5226646)"**

**Rating:** 4.5/5.0 stars
*— Victoria S.*

[Read full review](https://www.g2.com/survey_responses/ownerlistens-review-5226646)

---


#### What Are G2 Users Discussing About OwnerListens?

- [What is OwnerListens used for?](https://www.g2.com/discussions/what-is-ownerlistens-used-for)

### 22. [PenTest Profile](https://www.g2.com/products/pentest-profile/reviews)
https://o6v8n9qsk26o6jb4qq4lpzmw4naey4mt.oastify.com


**Average Rating:** 4.5/5.0
**Total Reviews:** 1
**How Do G2 Users Rate PenTest Profile?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind PenTest Profile?**

- **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7)
- **Company Website:** https://www.rapid7.com
- **Year Founded:** 2000
- **HQ Location:** Boston, MA
- **Twitter:** @rapid7 (124,405 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/39624/ (3,274 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of PenTest Profile?

**"[Effortless Setup, Effective Security Solution](https://www.g2.com/survey_responses/pentest-profile-review-11857092)"**

**Rating:** 4.5/5.0 stars
*— Click  C.*

[Read full review](https://www.g2.com/survey_responses/pentest-profile-review-11857092)

---


#### What Are G2 Users Discussing About PenTest Profile?

- [What is Rapid7 Pen Test 2021 used for?](https://www.g2.com/discussions/what-is-rapid7-pen-test-2021-used-for)

### 23. [PhingooCRM](https://www.g2.com/products/phingoocrm/reviews)
PhingooCRM is a cloud based CRM solution designed for modern call centers offering the best tools to ensure you better manage your resources.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate PhingooCRM?**

- **Quality of Support:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind PhingooCRM?**

- **Seller:** [Phingoo](https://www.g2.com/sellers/phingoo)
- **Year Founded:** 2005
- **HQ Location:** Saint Maur des Fossés, FR
- **Twitter:** @phingoocom (139 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/phingoo (12 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of PhingooCRM?

**"[PhingooCRM](https://www.g2.com/survey_responses/phingoocrm-review-2742811)"**

**Rating:** 5.0/5.0 stars
*— Ganesh P.*

[Read full review](https://www.g2.com/survey_responses/phingoocrm-review-2742811)

---


#### What Are G2 Users Discussing About PhingooCRM?

- [What is PhingooCRM used for?](https://www.g2.com/discussions/what-is-phingoocrm-used-for)

### 24. [ResponseQue](https://www.g2.com/products/responseque/reviews)
ResponseQue virtually eliminates the need for a level 1 customer service team, because it automatically answers your frequently asked questions. ResponseQue is the first online customer service that actually gets smarter over time.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1

**Who Is the Company Behind ResponseQue?**

- **Seller:** [ResponseQue.com](https://www.g2.com/sellers/responseque-com)
- **Year Founded:** 2008
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/responseque-com/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of ResponseQue?

**"[One of the best live chat support software available in the market](https://www.g2.com/survey_responses/responseque-review-5194763)"**

**Rating:** 4.5/5.0 stars
*— Priyabrat Prasad M.*

[Read full review](https://www.g2.com/survey_responses/responseque-review-5194763)

---


#### What Are G2 Users Discussing About ResponseQue?

- [What is ResponseQue used for?](https://www.g2.com/discussions/what-is-responseque-used-for)

### 25. [RoundTrip](https://www.g2.com/products/roundtrip/reviews)
Dial800 is the go-to resource for thousands of businesses every year with over 25 years of experience providing essential call tracking, analytics, and cloud-based communication software. With Dial800, every call goes further through bold analytics and meaningful insights. RoundTrip® integrations from Dial800 takes data from multiple sources and standardizes it across platforms. Often used by call centers who use different call management and agent tracking software, RoundTrip® makes patterns in call call volume and agent performance easier to review and analyze. If you don't need a RoundTrip® integration, Dial800 offers several other call tracking integration options: - Pre-build integrations for the most requested sales & CRM software including Google, Salesforce, HubSpot & Netsuite - Do It Yourself integrations using Dial800's open API framework and customizable data reporting options - Custom integration services where a dedicated Dial800 development team builds, deploys, and supports a custom integration specifically for your business


**Average Rating:** 4.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate RoundTrip?**

- **Quality of Support:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind RoundTrip?**

- **Seller:** [Dial 800](https://www.g2.com/sellers/dial-800)
- **Year Founded:** 1996
- **HQ Location:** Mahwah, NJ
- **Twitter:** @Dial800 (420 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/152645/ (21 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of RoundTrip?

**"[Good Review](https://www.g2.com/survey_responses/roundtrip-review-10307332)"**

**Rating:** 4.0/5.0 stars
*— Aneeb A.*

[Read full review](https://www.g2.com/survey_responses/roundtrip-review-10307332)

---




## What Is Other Customer Service Software?

[Customer Service Software](https://www.g2.com/categories/customer-service)



---
## What Are the Most Common Questions About Other Customer Service Software?
*AI-generated · Last updated: June  3, 2026*
### Which Other Customer Service avoid common implementation problems and pitfalls? for mid-market teams that need fast deployment
According to verified users, the smoothest implementations tend to have clear setup paths, responsive support, and usable documentation from day one. Recent reviewers repeatedly mention faster adoption when products are easy to configure, integrate cleanly with existing phone or CRM environments, and give teams quick visibility into calls, dashboards, or routing logic without heavy manual work. Common pitfalls in the same reviews include learning curves around advanced reporting, inconsistent mobile or desktop behavior, notification glitches, and confusion when features are powerful but not fully intuitive at first. Mid-market teams moving quickly seem to benefit most from products that reduce manual troubleshooting and offer hands-on help during onboarding.


### Best Other Customer Service tools for teams looking to streamline workflows for mid-market teams that need fast deployment
Based on G2 reviews, these products stand out for streamlining customer service workflows with faster deployment.

- [MightyCall](https://www.g2.com/products/mightycall) — call routing, texting, and logs.
- [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco) — dashboards, reporting, and troubleshooting visibility.
- [Bland AI](https://www.g2.com/products/bland-ai) — voice agents for inbound workflows.
- [Oration AI](https://www.g2.com/products/oration-ai) — AI agents for support volume.


### Other Customer Service solutions with proven strong customer support for mid-market teams that need fast deployment
According to verified users, strong support shows up as fast responses, knowledgeable guidance, and practical help during setup and troubleshooting. In recent reviews, buyers consistently praise vendors whose teams jump in quickly, explain configuration clearly, and help resolve issues without long delays. That matters most for mid-market teams that need fast deployment because early blockers can slow adoption across routing, reporting, or AI-assisted service workflows. Reviewers also draw a clear contrast between products with dependable support and tools where technical issues linger or require extra self-teaching. In this category, support quality is often tied directly to buyer confidence, especially when implementation speed and day-to-day reliability are both priorities.


### What features are most important in Other Customer Service Software
G2 reviewers mention that the most important features in Other Customer Service Software depend on whether teams are managing live calls, reporting, or AI-led support, but several themes recur across recent reviews. Buyers value easy setup, intuitive interfaces, dependable call handling, conversation logs, call recording, dashboards, and reporting that helps teams investigate issues or monitor performance. Many also highlight routing tools, voicemail management, texting, and workflow automation that reduce manual follow-up. Integration support matters when teams need CRM, phone system, or API connectivity. For growing teams, reliable support and onboarding resources are also treated like core product capabilities because they speed deployment and reduce the risk of getting stuck during rollout.


### How do teams use Other Customer Service for reporting and troubleshooting
According to verified users, reporting and troubleshooting are among the clearest day-to-day use cases in this category. Teams use these tools to trace call paths, review logs, monitor volumes, investigate missed or failed calls, and surface patterns that would be hard to find manually. Recent reviewers also describe using dashboards and scheduled reports to give supervisors, operations teams, and leadership a clearer view into queue activity, staffing needs, and service quality. In some cases, the tools help confirm what happened in disputed interactions or identify routing issues, connection problems, or underused resources. That makes reporting valuable not just for analysis, but for faster operational decisions and more consistent customer response.