Best Other Customer Service Software - Page 4

How Many Other Customer Service Software Products Does G2 Track?

Total Products under this Category: 221

Category Stats (Oct 2026)

  • Average Rating: 4.38/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: MightyCall (+0.05%) - Among all products in this category, MightyCall recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Other Customer Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 800+ Authentic Reviews
  • 221+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Other Customer Service Software

G2 Grid® for Other Customer Service Software plotting products by satisfaction and market presence

Highlighted products: MightyCall, CDR Call Reporting for Cisco, Verizon Voice Call Back, Verizon One Talk Business Phone Solutions, Feedbear, ProdCamp, Dialer360, and YouMail.

Underlying data: [Grid® JSON](https://www.g2.com/categories/other-customer-service/grids.json?focus%5B%5D=mightycall&focus%5B%5D=cdr-call-reporting-for-cisco&focus%5B%5D=verizon-voice-call-back&focus%5B%5D=verizon-one-talk-business-phone-solutions&focus%5B%5D=feedbear&focus%5B%5D=prodcamp&focus%5B%5D=dialer360-dialer360&focus%5B%5D=youmail)

Teamplate

Experience seamless collaboration with Teamplate, the transformative solution that consolidates essential business tools into a unified platform. Elevate team productivity and cooperation with integrated features such as Chat, Video Calls, Kanban Board, Calendar, Data Room, and Spaces, fostering a streamlined workflow. Real-time communication, idea-sharing, and task management are seamlessly woven into Teamplate's intuitive, user-friendly interface. Say goodbye to the complexities of juggling multiple apps – Teamplate provides a centralized system that empowers your team to focus on driving innovation and achieving remarkable outcomes. Teamplate's versatility makes it suitable for businesses of all sizes and sectors, serving as a springboard for growth and efficiency. Whether you're a burgeoning startup or an established multinational, Teamplate is designed to meet your collaboration needs. Unite, collaboration, communication with Teamplate

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Teamplate?

  • Quality of Support: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Teamplate?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Teamplate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Teamplate, facilitating seamless communication and collaboration across teams.
  • Users value the easy implementation of Teamplate, enabling seamless integration and enhancing team collaboration effortlessly.
  • Users commend the support from Teamplate, which facilitates easy implementation and integration for enhanced productivity.
  • Users value the easy integrations of Teamplate, enhancing collaboration and productivity without the hassle of app switching.
  • Users love how Teamplate enhances efficiency, enabling seamless collaboration and reducing app-switching frustrations.
Cons
  • Users experience a lack of integrations, particularly with email, but improvements are on the horizon.

What Are Recent G2 Reviews of Teamplate?

Verizon Visual Interactive Calling

VIC is a network platform and software development kit (SDK) that together enable secure, efficient, and user friendly transitions from mobile self-service to multi-media assisted service. VIC doesnt replace your mobile app or existing contact center technology; it uses advanced Real Time Communications technology and the intelligence of Verizons, reliable network to enhance the customer experience.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Verizon Visual Interactive Calling?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Verizon Visual Interactive Calling?

  • Seller: Verizon Enterprise
  • Year Founded: 1988
  • HQ Location: Basking Ridge, NJ
  • Twitter: @VerizonEnterpr
    7 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15,489 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Verizon Visual Interactive Calling?

Acute

Acute makes it easy for you to collect feedback directly in your website, analyze it to gain valuable insights, and prioritize what your highest-value customers want most.

Average Rating: 2.0/5.0

Total Reviews: 1

How Do G2 Users Rate Acute?

  • Ease of Use: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Acute?

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About Acute?

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Airy Messenger

Airy provides businesses with messaging-powered marketing and communications tools that are cost-effective, frictionless, and user-friendly.

Average Rating: 2.0/5.0

Total Reviews: 1

How Do G2 Users Rate Airy Messenger?

  • Quality of Support: 5.0/10 (Category avg: 8.6/10)
  • Ease of Use: 3.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Airy Messenger?

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About Airy Messenger?

Applied Labs

Applied Labs is an AI-native customer service platform built for support teams. Unlike legacy helpdesks or bolted-on AI tools, Applied Labs resolves customer interactions end-to-end with no human intervention required: handling refunds, order modifications, subscription saves, cancellation retention, loyalty logic, and WISMO across chat, email, voice, and more. Why brands switch from Gorgias, Zendesk, and Intercom: - No per-seat pricing. You only pay for AI-resolved interactions. - 90%+ AI CSAT with 0 critical issues in 30 days. - Full visibility into every agent decision - audit, QA, and modify any AI action taken. - One unified platform: AI agents, helpdesk, QA, VoC, and analytics built in. not stitching together tools Trusted by: FabFitFun, Sundays for Dogs, Truemed, ripple+, and more. Applied Assurance: Every deployment is guaranteed 90%+ AI CSAT with 0 critical issues in 30 days, or we make it right. Includes a dedicated Agent PM and engineer from day one. Built for DTC ecommerce, marketplaces, fintech, healthtech, and more that integrates with your existing stack or replaces it entirely.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Applied Labs?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Applied Labs?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Applied Labs?

Azure AD Attributes for Jira

Entra ID Attributes Sync for Jira is a powerful integration tool designed to synchronize user attributes from Microsoft Entra ID with Jira Software and Jira Service Management. This synchronization ensures that user data within Jira remains accurate and up-to-date, enhancing collaboration and streamlining workflows. By automatically populating Jira custom fields with relevant user information, the app reduces manual data entry, minimizes errors, and improves reporting capabilities. Key Features and Functionality: - User Attribute Display: Show selected user details from Azure AD directly within Jira issues and request views, providing immediate access to pertinent information. - Custom Field Mapping: Configure custom fields in Jira to display Azure AD information, allowing for tailored workflows based on user attributes. - Automated Data Synchronization: Ensure that user data is consistently updated by synchronizing Azure AD attributes with Jira during key events such as issue creation, editing, or status changes. - Approval Process Simplification: Utilize post functions to automatically populate approver fields and update user data in Azure AD, streamlining approval workflows. - Custom Attribute Support: Display custom attributes created in Azure AD, extending user profiles with organization-specific information beyond standard attributes. Primary Value and User Solutions: Entra ID Attributes Sync for Jira addresses the challenge of maintaining consistent and accurate user data across platforms. By integrating Azure AD with Jira, it eliminates the need for manual data entry, reducing errors and administrative overhead. Teams benefit from having immediate access to comprehensive user information within Jira, facilitating better decision-making and more efficient workflows. The app's automation capabilities enhance approval processes and ensure that user data remains current, ultimately improving collaboration and productivity within organizations.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Azure AD Attributes for Jira?

  • Quality of Support: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Azure AD Attributes for Jira?

  • Seller: Deviniti
  • Year Founded: 2004
  • HQ Location: Wrocław, Dolnośląskie
  • Twitter: @deviniti_voice
    806 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    273 employees on LinkedIn®
  • Ownership: NASDAQ: TEAM

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Azure AD Attributes for Jira?

boxx.ai

boxx.ai is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate boxx.ai?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind boxx.ai?

  • Seller: Boxx.ai
  • Year Founded: 2016
  • HQ Location: Bangalore, IN
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of boxx.ai?

What Are G2 Users Discussing About boxx.ai?

Calix One

Calix is an AI and cloud platform company that helps communications service providers (CSPs) transform into communications experience providers (CXPs) that deliver exceptional experiences to subscribers and communities. Through Calix One, the world’s leading AI-native broadband platform, CXPs can securely activate agentic AI to acquire new subscribers, grow revenue from existing subscribers, and build loyalty across residential, business, and MDU markets.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate Calix One?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Calix One?

  • Seller: Calix
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Jose, US
  • LinkedIn® Page: www.linkedin.com
    2,537 employees on LinkedIn®
  • Ownership: NYSE: CALX

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Calix One?

What Are G2 Users Discussing About Calix One?

Call Tracking Pro

Call Tracking Pro is a call tracking and analytics software that helps you configure inbound phone calls.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Call Tracking Pro?

  • Seller: Call Tracking Pro
  • Year Founded: 2016
  • HQ Location: United States
  • Twitter: @calltrackingpro
    38 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Call Tracking Pro?

CDC Software

CDC Software is a SaaS integration solution designed to empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems to provide contact center agents with complete customer data.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind CDC Software?

  • Seller: CDC Software
  • Year Founded: 2014
  • HQ Location: Bloomsburg, US
  • LinkedIn® Page: www.linkedin.com
    294 employees on LinkedIn®
  • Phone: +1 (770) 351-9600

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of CDC Software?

What Are G2 Users Discussing About CDC Software?

Cube

Cube is an AI-powered marketing platform that helps businesses grow online visibility, attract more customers, and scale revenue. Cube focuses on six core services: - SEO Optimization: Improve search rankings, optimize content for Google and AI search engines, and ensure multi-location businesses appear in maps, local listings, and relevant searches where customers are actively looking. - Paid Advertising: Run data-driven campaigns on Google, Meta, and other platforms with precise targeting to maximize ROI. - Email Marketing: Build personalized campaigns and automated workflows to engage, nurture, and convert customers. - Website Design: Create high-performing, user-friendly websites optimized for speed, conversions, and search visibility. - Social Media Marketing: Manage organic and paid campaigns to grow brand presence, engagement, and audience reach across social platforms. - Review Management: Monitor, respond to, and optimize online reviews to build credibility, trust, and reputation across locations. With Cube, businesses can combine strategy, AI-driven insights, and automation to improve discoverability, increase engagement, and drive measurable growth across all digital channels.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Cube?

  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Cube?

  • Seller: CubeHQ
  • Year Founded: 2023
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    145 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Cube?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer service from the Cube team, highlighting clear processes and consistent support.

What Are Recent G2 Reviews of Cube?

e2 Agent

A better customer experience begins with an optimized agent experience. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency and decreases agent frustration. The e2 Agent experience includes unique integration/productivity features such as custom navigation panels, pending navigation, and activity logging.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate e2 Agent?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind e2 Agent?

  • Seller: Customer Dynamics
  • Year Founded: 2004
  • HQ Location: Draper, US
  • Twitter: @CustomerDynamic
    9 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of e2 Agent?

What Are G2 Users Discussing About e2 Agent?

Effebot

Effebot is a voice mailing service. It provides smart automated mass calls with speech recognition and IVR. It can be apllied both for incoming and outcoming calls. Effebot is easily integrated into any system via API. It shows full statistics in real time including the records of every call. Effebot is widely used in different business areas: e-commerce, finance, business and customer services, education, etc. It helps with notifications, promotion, surveys and other business tasks. Effebot is a productive and simple solution for your calling needs.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Effebot?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Effebot?

  • Seller: Effebot
  • Year Founded: 2017
  • HQ Location: NY, US
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Effebot?

What Are G2 Users Discussing About Effebot?

erlang.com

Erlang telecom traffic software tools help users design and analyse telephone networks and call centers.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate erlang.com?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind erlang.com?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of erlang.com?

FeedbackNow

What is FeedbackNow? FeedbackNow is a real-time feedback and experience management platform that helps organizations collect, analyze, and act on customer, patient, passenger, and employee feedback at physical and digital touchpoints. The platform is designed for organizations that need visibility into experiences as they happen. FeedbackNow combines physical feedback devices, including Smiley Buttons™, with digital feedback channels, analytics, dashboards, alerts, and other data sources. Teams can use this information to identify changes in satisfaction, understand where issues are occurring, and support operational decision-making. FeedbackNow is used in environments such as airports, healthcare facilities, retail locations, hospitality venues, and attractions, where organizations manage high volumes of interactions across multiple locations and touchpoints. Key capabilities include: Real-time feedback collection: Capture feedback through physical devices and digital channels at specific points in the customer or user journey. Dashboards and analytics: Monitor feedback data, satisfaction trends, and performance across locations and touchpoints. Alerts and operational insights: Surface changes or issues so teams can investigate and respond while the experience is still taking place. Multiple data sources: Combine feedback with operational inputs such as people counting, check-in/check-out data, and environmental monitoring. Experience measurement: Track patterns over time and use feedback data to support customer experience and operational improvement initiatives. FeedbackNow can be used for customer experience management, patient experience measurement, passenger experience monitoring, employee feedback, service recovery, and operational performance management. Rather than relying only on post-experience surveys, organizations can use FeedbackNow to collect feedback closer to the point of experience and provide teams with more timely information about what is happening across their operations.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate FeedbackNow?

  • Quality of Support: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind FeedbackNow?

  • Seller: Forrester
  • Year Founded: 1983
  • HQ Location: Cambridge, MA
  • Twitter: @forrester
    344,504 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,638 employees on LinkedIn®
  • Ownership: NASDAQ: FORR

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of FeedbackNow?

What Are G2 Users Discussing About FeedbackNow?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated June 16, 2025