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Best Other Customer Service Software - Page 4

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

The other customer service category encompasses products that deliver relevant functionality but do not align precisely with G2’s defined subcategories. This includes solutions with specialized, emerging, or cross-functional capabilities. These products are designed to enhance various aspects of customer service, from communication management and call handling to service delivery and customer interaction. They often integrate with existing systems to streamline operations, improve customer satisfaction, and provide valuable insights through advanced reporting and analytics. Key features may include CRM integration, automated scheduling, virtual queue management, and seamless communication tools that facilitate efficient customer interactions and operational efficiency.

To qualify for inclusion in the Other Customer Service category, a product must:

Provide unique customer service functionalities that do not fit into existing customer service categories
Offer integration capabilities with existing business applications to enhance customer interaction and service delivery
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Featured Other Customer Service Software At A Glance

Zahoree Support
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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195 Listings in Other Customer Service Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acute makes it easy for you to collect feedback directly in your website, analyze it to gain valuable insights, and prioritize what your highest-value customers want most.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Acute features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Acute
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acute makes it easy for you to collect feedback directly in your website, analyze it to gain valuable insights, and prioritize what your highest-value customers want most.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Acute features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Ease of Use
Average: 8.8
Seller Details
Seller
Acute
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Airy provides businesses with messaging-powered marketing and communications tools that are cost-effective, frictionless, and user-friendly.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Airy Messenger features and usability ratings that predict user satisfaction
    5.0
    Quality of Support
    Average: 8.6
    3.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Airy provides businesses with messaging-powered marketing and communications tools that are cost-effective, frictionless, and user-friendly.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Airy Messenger features and usability ratings that predict user satisfaction
5.0
Quality of Support
Average: 8.6
3.3
Ease of Use
Average: 8.8
Seller Details
Year Founded
2014
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Entra ID Attributes Sync for Jira is a powerful integration tool designed to synchronize user attributes from Microsoft Entra ID with Jira Software and Jira Service Management. This synchronization en

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Azure AD Attributes for Jira features and usability ratings that predict user satisfaction
    8.3
    Quality of Support
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Deviniti
    Year Founded
    2004
    HQ Location
    Wrocław, Dolnośląskie
    Twitter
    @deviniti_voice
    803 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    203 employees on LinkedIn®
    Ownership
    NASDAQ: TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Entra ID Attributes Sync for Jira is a powerful integration tool designed to synchronize user attributes from Microsoft Entra ID with Jira Software and Jira Service Management. This synchronization en

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Azure AD Attributes for Jira features and usability ratings that predict user satisfaction
8.3
Quality of Support
Average: 8.6
10.0
Ease of Use
Average: 8.8
Seller Details
Seller
Deviniti
Year Founded
2004
HQ Location
Wrocław, Dolnośląskie
Twitter
@deviniti_voice
803 Twitter followers
LinkedIn® Page
www.linkedin.com
203 employees on LinkedIn®
Ownership
NASDAQ: TEAM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    You can easily create you own chatbot for free without any programming knowledge on Rebot.me

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Botmake.io features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Rebot.me
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

You can easily create you own chatbot for free without any programming knowledge on Rebot.me

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Botmake.io features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Ease of Use
Average: 8.8
Seller Details
Seller
Rebot.me
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    boxx.ai is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • boxx.ai features and usability ratings that predict user satisfaction
    10.0
    Quality of Support
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Boxx.ai
    Year Founded
    2016
    HQ Location
    Bangalore, IN
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

boxx.ai is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
boxx.ai features and usability ratings that predict user satisfaction
10.0
Quality of Support
Average: 8.6
10.0
Ease of Use
Average: 8.8
Seller Details
Seller
Boxx.ai
Year Founded
2016
HQ Location
Bangalore, IN
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Calix is a leading global provider of broadband communications access systems and software

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Calix Broadband Platform features and usability ratings that predict user satisfaction
    10.0
    Quality of Support
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Calix
    Year Founded
    1999
    HQ Location
    San Jose, California, United States
    LinkedIn® Page
    www.linkedin.com
    2,363 employees on LinkedIn®
    Ownership
    NYSE: CALX
Product Description
How are these determined?Information
This description is provided by the seller.

Calix is a leading global provider of broadband communications access systems and software

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Calix Broadband Platform features and usability ratings that predict user satisfaction
10.0
Quality of Support
Average: 8.6
10.0
Ease of Use
Average: 8.8
Seller Details
Seller
Calix
Year Founded
1999
HQ Location
San Jose, California, United States
LinkedIn® Page
www.linkedin.com
2,363 employees on LinkedIn®
Ownership
NYSE: CALX
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTaker is a customer service software that allows users to connect and service their businesses and customers more efficiently. it allows to do log calls, create requests, assign tasks, run reports

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallTaker features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2000
    HQ Location
    Randwick, AU
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTaker is a customer service software that allows users to connect and service their businesses and customers more efficiently. it allows to do log calls, create requests, assign tasks, run reports

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
CallTaker features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Ease of Use
Average: 8.8
Seller Details
Year Founded
2000
HQ Location
Randwick, AU
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CDC Software is a SaaS integration solution designed to empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems to provide c

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CDC Software features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    295 employees on LinkedIn®
    Phone
    +1 (770) 351-9600
Product Description
How are these determined?Information
This description is provided by the seller.

CDC Software is a SaaS integration solution designed to empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems to provide c

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
CDC Software features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2002
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
295 employees on LinkedIn®
Phone
+1 (770) 351-9600
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Designed for growth-focused teams, Cube is the future of AI-powered digital marketing. We help you acquire new customers and retain loyal ones through real-time intelligent automation, competitive tra

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Cube Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Service
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cube features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CubeHQ
    Year Founded
    2023
    HQ Location
    Palo Alto, US
    LinkedIn® Page
    www.linkedin.com
    145 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Designed for growth-focused teams, Cube is the future of AI-powered digital marketing. We help you acquire new customers and retain loyal ones through real-time intelligent automation, competitive tra

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Cube Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Service
1
Cons
This product has not yet received any negative sentiments.
Cube features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Ease of Use
Average: 8.8
Seller Details
Seller
CubeHQ
Year Founded
2023
HQ Location
Palo Alto, US
LinkedIn® Page
www.linkedin.com
145 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A better customer experience begins with an optimized agent experience. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency and decreases agent frust

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • e2 Agent features and usability ratings that predict user satisfaction
    10.0
    Quality of Support
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2004
    HQ Location
    Draper, US
    Twitter
    @CustomerDynamic
    9 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A better customer experience begins with an optimized agent experience. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency and decreases agent frust

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
e2 Agent features and usability ratings that predict user satisfaction
10.0
Quality of Support
Average: 8.6
10.0
Ease of Use
Average: 8.8
Seller Details
Year Founded
2004
HQ Location
Draper, US
Twitter
@CustomerDynamic
9 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Effebot is a voice mailing service. It provides smart automated mass calls with speech recognition and IVR. It can be apllied both for incoming and outcoming calls. Effebot is easily integrated into a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Effebot features and usability ratings that predict user satisfaction
    10.0
    Quality of Support
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Effebot
    Year Founded
    2017
    HQ Location
    NY, US
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Effebot is a voice mailing service. It provides smart automated mass calls with speech recognition and IVR. It can be apllied both for incoming and outcoming calls. Effebot is easily integrated into a

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Effebot features and usability ratings that predict user satisfaction
10.0
Quality of Support
Average: 8.6
10.0
Ease of Use
Average: 8.8
Seller Details
Seller
Effebot
Year Founded
2017
HQ Location
NY, US
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Erlang telecom traffic software tools help users design and analyse telephone networks and call centers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • erlang.com features and usability ratings that predict user satisfaction
    10.0
    Quality of Support
    Average: 8.6
    6.7
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Erlang
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Erlang telecom traffic software tools help users design and analyse telephone networks and call centers.

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
erlang.com features and usability ratings that predict user satisfaction
10.0
Quality of Support
Average: 8.6
6.7
Ease of Use
Average: 8.8
Seller Details
Seller
Erlang
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deliver Excellent Experiences at All Times

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FeedbackNow features and usability ratings that predict user satisfaction
    8.3
    Quality of Support
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Forrester
    Year Founded
    1983
    HQ Location
    Cambridge, MA
    Twitter
    @forrester
    349,173 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,681 employees on LinkedIn®
    Ownership
    NASDAQ: FORR
Product Description
How are these determined?Information
This description is provided by the seller.

Deliver Excellent Experiences at All Times

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
FeedbackNow features and usability ratings that predict user satisfaction
8.3
Quality of Support
Average: 8.6
10.0
Ease of Use
Average: 8.8
Seller Details
Seller
Forrester
Year Founded
1983
HQ Location
Cambridge, MA
Twitter
@forrester
349,173 Twitter followers
LinkedIn® Page
www.linkedin.com
1,681 employees on LinkedIn®
Ownership
NASDAQ: FORR
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FICO TRIAD Customer Manager, a credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk thr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FICO TRIAD Customer Manager features and usability ratings that predict user satisfaction
    6.7
    Quality of Support
    Average: 8.6
    6.7
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    FICO
    Year Founded
    1956
    HQ Location
    Bozeman, Montana
    LinkedIn® Page
    www.linkedin.com
    3,819 employees on LinkedIn®
    Ownership
    NYSE:FICO
    Total Revenue (USD mm)
    $1,294
Product Description
How are these determined?Information
This description is provided by the seller.

FICO TRIAD Customer Manager, a credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk thr

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
FICO TRIAD Customer Manager features and usability ratings that predict user satisfaction
6.7
Quality of Support
Average: 8.6
6.7
Ease of Use
Average: 8.8
Seller Details
Seller
FICO
Year Founded
1956
HQ Location
Bozeman, Montana
LinkedIn® Page
www.linkedin.com
3,819 employees on LinkedIn®
Ownership
NYSE:FICO
Total Revenue (USD mm)
$1,294
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Website visitors can leave comments and feedback through Fiidbakk widget. Open canvas commenting allows users to leave feedback where it matters the most. This gives website or web app owners clear

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fiidbakk features and usability ratings that predict user satisfaction
    10.0
    Quality of Support
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Website visitors can leave comments and feedback through Fiidbakk widget. Open canvas commenting allows users to leave feedback where it matters the most. This gives website or web app owners clear

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Fiidbakk features and usability ratings that predict user satisfaction
10.0
Quality of Support
Average: 8.6
10.0
Ease of Use
Average: 8.8
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®