e2 Agent Reviews & Product Details

Headway for Business is the #1 downloaded corporate program that provides corporate bite-sized learning. Much research has shown that a person's focus span is getting shorter. So new challenges in corporate learning are: employees are developing slowly; they have gaps in soft skills. One of the best ways to self-development is non-fiction books. But, finishing one book takes time. So, Headway offers 15-minute non-fiction book summaries in different formats. We let people read more and learn faster. Headway for Business offers: - 1,500 non-fiction book summaries in different formats for quick information consumption and speed self-growth; - individual self-growth plans for quick career progression; - guidelines and content plan for engaging employees to read and learn more; - team performance analytics; - a tool to save L&D managers time, as Headway will cover part of the learning process; - personal manager to build the best service for each client.

Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers.

Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent.

Avaya IP Office Platform is a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device.

Carrier grade IVR, with exceptional performance, scalability, reliability and application multi tenancy. Its architecture can process hundred of simultaneous calls per server.