--- title: FeedbackNow Reviews meta_title: 'FeedbackNow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how FeedbackNow works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # FeedbackNow Reviews **Vendor:** Forrester **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About FeedbackNow What is FeedbackNow? FeedbackNow is a real-time feedback and experience management platform that helps organizations collect, analyze, and act on customer, patient, passenger, and employee feedback at physical and digital touchpoints. The platform is designed for organizations that need visibility into experiences as they happen. FeedbackNow combines physical feedback devices, including Smiley Buttons™, with digital feedback channels, analytics, dashboards, alerts, and other data sources. Teams can use this information to identify changes in satisfaction, understand where issues are occurring, and support operational decision-making. FeedbackNow is used in environments such as airports, healthcare facilities, retail locations, hospitality venues, and attractions, where organizations manage high volumes of interactions across multiple locations and touchpoints. Key capabilities include: Real-time feedback collection: Capture feedback through physical devices and digital channels at specific points in the customer or user journey. Dashboards and analytics: Monitor feedback data, satisfaction trends, and performance across locations and touchpoints. Alerts and operational insights: Surface changes or issues so teams can investigate and respond while the experience is still taking place. Multiple data sources: Combine feedback with operational inputs such as people counting, check-in/check-out data, and environmental monitoring. Experience measurement: Track patterns over time and use feedback data to support customer experience and operational improvement initiatives. FeedbackNow can be used for customer experience management, patient experience measurement, passenger experience monitoring, employee feedback, service recovery, and operational performance management. Rather than relying only on post-experience surveys, organizations can use FeedbackNow to collect feedback closer to the point of experience and provide teams with more timely information about what is happening across their operations. ## FeedbackNow Reviews ### 1. Best way to monitoring our costumers experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 25, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about FeedbackNow?** It is very quick and practical. Easy to use **What do you dislike about FeedbackNow?** We dont know who is the unsatisfied costumer **Recommendations to others considering FeedbackNow:** You must have a space to display the buttons and design a good poster **What problems is FeedbackNow solving and how is that benefiting you?** We know when a costumer is having a bad experience at the moment and we prevent bad reviews. ## FeedbackNow Discussions - [What is FeedbackNow used for?](https://www.g2.com/discussions/what-is-feedbacknow-used-for) - [View FeedbackNow pricing details and edition comparison](https://www.g2.com/products/feedbacknow/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+20%3A04%3A09+-0500&secure%5Bsession_id%5D=ecc035e5-e100-465f-99cb-c6cd7d8556d2&secure%5Btoken%5D=171c891362e35aab7b55b1b72bba7219ce1629cc2a25f01ee97469206caf1c65&format=llm_user) ## FeedbackNow Features **Additional Functionality** - CRM - Data Import/Export - Alerts/Notifications - Calendar Management - Third-Party Integrations - Sales Pipeline Management - Collaboration Tools - Activity Dashboard - Reporting/Analytics - Lead Scoring - Task Management - Document Management - Calendar/Reminder System - Lead Qualification - Client Management - Customer Database - Territory Management - Commenting/Notes - Access Controls/Permissions - Mobile Access - Email Management - Lead Management - Event Triggered Actions - Interaction Tracking - Segmentation - AI Copilot - Generative AI - Data Visualization - Appointment Scheduling - Lead Generation - Feedback Management - NPS Survey Structure - Search/Filter - Visual Analytics - CSAT Survey Structure - Engagement Tracking - SMS Messaging - Sentiment Analysis - Customizable Templates - CES Survey Structure - AI/Machine Learning - Survey/Poll Management - Customer Experience Management - Chat/Messaging - Customizable Forms - Customer Journey Mapping - Trend Analysis - Complaint Monitoring - Widgets - Customer Segmentation - Social Media Integration - Multi-Channel Communication - Performance Metrics - Workflow Automation ## Top FeedbackNow Alternatives - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (344 reviews) - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews) - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (42 reviews)