Best Live Chat Software - Page 29

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Lime CRM

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

Average Rating: 4.3/5.0

Total Reviews: 92

How Do G2 Users Rate Lime CRM?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Lime CRM?

Who Uses This Product?

  • Company Size: 51% Small, 46% Medium

What Do G2 Reviewers Say About Lime CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Lime CRM, effortlessly adapting it to their unique organizational needs.
  • Users value the customization capabilities of Lime CRM, allowing for tailored solutions that enhance organization and efficiency.
  • Users value the flexibility of Lime CRM, allowing customization to meet their unique organizational needs effectively.
  • Users praise the excellent customer support of Lime CRM, highlighting their responsiveness and helpfulness.
  • Users value the extreme customizability of Lime CRM, benefiting from efficient onboarding and excellent support.
Cons
  • Users find limited features in Lime CRM, especially regarding performance and integration with Office 365.
  • Users experience slow response times with the desktop client, which inhibits productivity and integration with other tools.
  • Users often face inaccurate data issues with Lime CRM, leading to frustration and inefficient workflows.
  • Users find a steep learning curve in mastering Lime CRM's functions, particularly regarding security configurations.
  • Users express frustration with limited customization in Lime CRM, especially regarding integration and file handling functionalities.

What Are Recent G2 Reviews of Lime CRM?

What Are G2 Users Discussing About Lime CRM?

LiveChat4Dynamics

Imagine turning your website into a powerful connection tool with LiveChat4Dynamics. This handy app brings your Microsoft Dynamics 365 CRM and website visitors closer by integrating a live chat widget right on your site. The result? Real-time conversations that let you engage instantly and offer quick support. But it doesn’t stop there. Every chat is automatically saved in your Dynamics 365 CRM, giving you a complete view of your customers. You’ll gain valuable insights into their needs, preferences, and past interactions, helping you build stronger, more personalized relationships. LiveChat4Dynamics also makes lead generation a breeze. When visitors chat with you, their information is captured directly in your CRM. This means you can turn casual visitors into potential customers and guide them with tailored conversations that meet their needs. And let’s talk about customer satisfaction. By responding quickly to inquiries and concerns, you show your visitors they’re a priority, leaving a positive and lasting impression. Need a boost in sales? With LiveChat4Dynamics, you can chat with prospects in real time, answer their questions, and guide them toward making a purchase. It's like having a personal sales assistant working 24/7! LiveChat4Dynamics is your go-to solution for better engagement, smoother sales, and top-notch customer service. With it, your website becomes more than just a page—it becomes a space where connections happen and businesses grow.

Who Is the Company Behind LiveChat4Dynamics?

  • Seller: Inogic
  • Year Founded: 2006
  • HQ Location: Navi Mumbai, IN
  • LinkedIn® Page: www.linkedin.com
    153 employees on LinkedIn®

Live Chat Software

Live Chat Software is a tool that lets businesses connect with their customers in real-time through instant messaging. It helps provide quick support, answer questions, and improve customer experience directly on a website or app. With features like chatbots, file sharing, and multi-platform compatibility, live chat software makes customer service faster, easier, and more efficient.

Who Is the Company Behind Live Chat Software?

Live Chat Tool

Introducing Busatools, your go-to solution for enhancing customer support experiences online. With Busatools' Live Chat Tool, you can seamlessly integrate real-time assistance into your website, building trust and satisfaction. Empower your team with multi-agent support, ensuring prompt responses and streamlined inquiries. Enjoy customizable chat routing and notifications for efficient management. Reduce support costs while providing personalized assistance, gaining valuable insights into customer interactions. Engage visitors, build trust, and boost conversion rates effortlessly with Busatools' Live Chat Tool. Experience the difference today with Busatools – your ultimate customer support companion.

Who Is the Company Behind Live Chat Tool?

LiveHelp

LiveHelp is a website chat solution. It allows visitors to chat and get real-time answers from agents. LiveBot is a virtual assistant tool provided through LiveHelp.

Who Is the Company Behind LiveHelp?

  • Seller: Sostanza Srl
  • Year Founded: 2004
  • HQ Location: Gorle, IT
  • Twitter: @LiveHelpIT
    83 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

LiveNinja

This is customer communication management for the modern world.

Who Is the Company Behind LiveNinja?

  • Seller: meetOOu
  • Year Founded: 1996
  • HQ Location: Newark, US
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

LiveWorld

Comprehensive toolset for capturing, tracking and managing your chatbot- enabled social media conversations on FB Messenger.

Who Is the Company Behind LiveWorld?

  • Seller: LiveWorld
  • Year Founded: 1996
  • HQ Location: Campbell, US
  • Twitter: @LiveWorld
    6,928 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    181 employees on LinkedIn®
  • Ownership: OTCMKTS: LVWD

Max Help Chat

Max HelpChat is a comprehensive, free live chat solution designed to enhance customer engagement on your website. It seamlessly integrates with various platforms, including WordPress, Typo3, and Joomla, allowing businesses to communicate with visitors in real-time. The system is user-friendly, fully responsive, and offers mobile applications for iOS, Android, Windows, and MacOS, ensuring accessibility from any device. Key Features and Functionality: - User-Friendly Interface: Designed for ease of use, with most features accessible with a single click. - Full Responsiveness: Adapts to various screen sizes, providing a consistent experience across devices. - Secure Protection: Self-hosted solution offering full control over file permissions and security settings. - Operator Panel: Comprehensive panel with over 20 permission levels, allowing detailed management of operator roles. - Live Visitor Monitoring: Real-time tracking of website visitors, including their origin and duration of stay. - Standard Responses and Chat-Bot: Ability to set up canned responses and automated answers to handle common inquiries efficiently. - Proactive Engagement: Auto-engage visitors with proactive chat invitations based on predefined criteria. - Advanced Statistics: Detailed analytics and reporting, exportable to Excel, image, or CSV formats. - Multi-Language Support: Offers the chat solution in various languages to cater to a diverse audience. - Mobile Applications: Available for iOS, Android, Windows, and MacOS, ensuring operators can assist customers from any location. Primary Value and Problem Solved: Max HelpChat addresses the need for businesses to provide immediate, real-time support to website visitors, thereby enhancing customer satisfaction and increasing conversion rates. By offering a free, easy-to-integrate live chat solution with robust features, it enables businesses to engage proactively with potential customers, resolve inquiries promptly, and build stronger relationships. The platform's flexibility, security, and comprehensive functionality make it a valuable tool for businesses aiming to improve their online customer service and support operations.

Who Is the Company Behind Max Help Chat?

Messagely

Messagely is an all-in-one live chat, targeted messaging, and team inbox solution built for online businesses to drive growth.

Who Is the Company Behind Messagely?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026