# Best IT Service Management Tools for Small Business - Page 2

## How Many IT Service Management Tools Products Does G2 Track?

**Total Products under this Category:** 178

### Category Stats (Aug 2026)

- **Average Rating:** 4.37/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank IT Service Management Tools Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 37,100+ Authentic Reviews
- 178+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for IT Service Management Tools
 ![G2 Grid® for IT Service Management Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/it-service-management-itsm-tools/grids.png?focus%5B%5D=25671&focus%5B%5D=929&focus%5B%5D=25675&focus%5B%5D=16222&focus%5B%5D=71310&focus%5B%5D=20480&focus%5B%5D=2864&focus%5B%5D=5231)

Highlighted products: NinjaOne, Autotask, ClickUp, Atera, ServiceNow IT Service Management, Alloy Navigator, Freshservice, and Jira Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=autotask&focus%5B%5D=clickup&focus%5B%5D=atera&focus%5B%5D=servicenow-it-service-management&focus%5B%5D=alloy-navigator&focus%5B%5D=freshservice&focus%5B%5D=jira-service-management&segment=small-business)

**Sponsored**

### AssetSonar

AssetSonar is a comprehensive IT asset and service management platform that provides organizations with real-time visibility into their entire digital infrastructure. This solution enables users to effectively track and optimize their hardware, software, licenses, tickets, and service management processes. By doing so, AssetSonar helps businesses reduce risks, control IT expenditures, improve service delivery, and enhance compliance with regulatory requirements. Targeted primarily at mid-market to enterprise-level IT teams and IT asset managers, AssetSonar addresses common challenges organizations face, such as SaaS sprawl, shadow IT, redundant software licenses, fragmented service workflows, and disconnected asset data. The platform's robust features, including software discovery, license tracking, software normalization, ITSM, and IT Graph context, empower businesses to gain a clearer understanding of their IT landscape. This clarity enables informed decision-making on software use, asset ownership, service impact, and licensing, ultimately leading to cost savings and improved operational efficiency. One of the standout features of AssetSonar is its risk-based patching capabilities. This functionality enables IT teams to identify vulnerabilities in their systems, prioritize them by severity, and take swift action to remediate them. By focusing on the most critical vulnerabilities, organizations can significantly reduce their exposure to security threats and ensure that their systems remain secure and compliant with industry standards. AssetSonar also offers native ITSM capabilities that connect incidents, service requests, approvals, SLAs, knowledge articles, self-service, and automation with live asset and software context. Its integrations with leading MDM, directory, security, and endpoint management tools such as Jamf, Intune, SCCM, and other IT systems help teams centralize operational data and maintain continuous visibility across the IT ecosystem. This not only enhances operational efficiency but also frees up valuable time for IT professionals to concentrate on strategic initiatives that drive business growth. By optimizing the IT asset and service lifecycle, AssetSonar equips organizations with the tools they need to boost team efficiency, resolve requests faster, manage onboarding and offboarding, and make smarter purchasing decisions. Its capabilities in IT asset management, IT service management, software governance, patch management, and automation help businesses maintain complete control over their digital assets as they navigate the complexities of modern IT environments. AssetSonar provides unlimited asset context with the ability to manage unlimited tickets with unlimited agents.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1482&secure%5Bchosen_at%5D=2026-08-08T14%3A53%3A14Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87855&secure%5Bresource_id%5D=1482&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=e6971ac0b0d2a5c49b059558335595bcee74bb11a512679a46f1289219098239&secure%5Burl%5D=https%3A%2F%2Fgo.ezo.io%2Fassetsonar%2Fit-asset-management-software_of%2F%3Futm_source%3Dpaid_advertising%26utm_medium%3Dg2%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace.

**Average Rating:** 4.5/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Zendesk for Employee Service?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Administration Console:** 9.0/10 (Category avg: 8.8/10)
- **Policy Dictation:** 7.6/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zendesk for Employee Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 25% Small

#### What Do G2 Reviewers Say About Zendesk for Employee Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **quick access to answers** from Unleash, enhancing collaboration and saving significant time.
- Users find **time-saving efficiency** with Zendesk for Employee Service, streamlining communication and project management significantly.
- Users value the **AI-powered search capabilities** of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration.
- Users appreciate the **easy integrations** of Zendesk for Employee Service, quickly getting up and running with excellent support.
- Users appreciate the **smooth integration process** of Zendesk for Employee Service, enabling quick deployment and enhanced productivity.

##### Cons

- Users find the **AI limitations** in Zendesk for Employee Service hinder effective discrepancy detection and transparency.
- Users find the **limited options** in Zendesk for Employee Service restricts advanced functionality and customization.
- Users find the **missing features** in Zendesk for Employee Service limit its functionality for more complex needs.
- Users often face **slow loading** issues with Zendesk, requiring frequent refreshes to view updated tickets.
- Users find the lack of a **mobile app** for Zendesk Employee Service makes accessing information on the go challenging.

#### What Are Recent G2 Reviews of Zendesk for Employee Service?

**["Automated organized Employee service solution with Zendesk"](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)**

**Rating:** 4.5/5.0 stars

_— Aayush M._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)

**["A Game Changer for People Operations"](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)**

**Rating:** 5.0/5.0 stars

_— Megan J._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)

#### What Are G2 Users Discussing About Zendesk for Employee Service?

- [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process)
- [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk)
- [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift)
- [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for)

### [SysAid](https://www.g2.com/products/sysaid/reviews)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you.

**Average Rating:** 4.5/5.0

**Total Reviews:** 718

#### How Do G2 Users Rate SysAid?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Administration Console:** 9.0/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.3/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SysAid?

- **Seller:** [SysAid](https://www.g2.com/sellers/sysaid)
- **Company Website:** www.sysaid.com
- **Year Founded:** 2002
- **HQ Location:** Toronto, Canada
- **Twitter:** @sysaid  
9,591 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e57e0684b7352c17bf14e10dc7aeb9f1071d8c107de0bf4a9f28d020b0f8231&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F132666%2F&secure%5Burl_type%5D=linkedin_company_website)  
264 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 60% Medium, 30% Large

#### What Do G2 Reviewers Say About SysAid?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of SysAid, enhancing efficiency in IT service management and support tasks.
- Users praise the **excellent customer support** from SysAid that enhances their ticket management and communication processes.
- Users commend SysAid's **automation features** for enhancing efficiency in ticket routing and improving response times.
- Users appreciate the **robust ITSM features** of SysAid, enabling efficient ticketing, asset tracking, and automated workflows.
- Users value the **efficient ticket management** in SysAid, enhancing service delivery and asset tracking seamlessly.

##### Cons

- Users find the **missing features** in SysAid limiting, especially regarding API functionality and reporting capabilities.
- Users experience a **steep learning curve** with SysAid due to complex setup and extensive customization options.
- Users find the **clunky interface** of SysAid challenging, affecting usability and efficiency in managing tasks.
- Users experience **poor customer support** with slow response and resolution times, leading to frustrating delays and unresolved issues.
- Users find the **complex setup** of SysAid challenging, with difficult configurations and unoptimized mobile performance hindering efficiency.

#### What Are Recent G2 Reviews of SysAid?

**["SysAid meets you HelpDesk needs"](https://www.g2.com/survey_responses/sysaid-review-8279742)**

**Rating:** 5.0/5.0 stars

_— Paul D._

[Read full review](https://www.g2.com/survey_responses/sysaid-review-8279742)

**["Strong User Experience with Room for Developer Documentation Improvements"](https://www.g2.com/survey_responses/sysaid-review-12829911)**

**Rating:** 4.5/5.0 stars

_— Barry Q._

[Read full review](https://www.g2.com/survey_responses/sysaid-review-12829911)

#### What Are G2 Users Discussing About SysAid?

- [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) - 1 comment
- [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) - 1 comment
- [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) - 1 comment
- [How much are Sysaids?](https://www.g2.com/discussions/how-much-are-sysaids)
- [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) - 1 comment

### [Setapp](https://www.g2.com/products/setapp/reviews)

Setapp is a unified marketplace for Mac and iPhone users to discover and get hand-picked, secure apps. The platform offers two ways to access apps: Setapp Membership — a subscription to 260+ hand-picked apps for Mac, iOS, and web for one flat fee, with unlimited access, no ads, and no in-app purchases. Setapp Marketplace — a platform where users can buy individual apps from vetted developers on flexible terms, without a Membership. All apps are hand-picked, Apple-notarized (verified malware-free), and curated across productivity, creativity, development, AI, device optimization, writing, education, and personal finance. It’s ideal for users who want to save money on subscriptions and time on app research, vetting, and management. A 7-day free trial of Setapp Membership gives full library access with no limitations. Setapp is created by MacPaw, the maker of one of the leading Mac cleaner apps, CleanMyMac, used by over 30 million people worldwide. Setapp is ISO 27001:2022-, SOC 2-, and GDPR-compliant.

**Average Rating:** 4.6/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate Setapp?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Administration Console:** 8.7/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.5/10 (Category avg: 8.2/10)
- **Process Workflow:** 9.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Setapp?

- **Seller:** [Setapp](https://www.g2.com/sellers/setapp-51d3fc72-bc02-4975-bb73-a236fa22ab57)
- **HQ Location:** Youghal, IE
- **Twitter:** @setapp  
13,396 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b527b605d564bb7da81abdb440367a1a4fb2a1ff0449f5ddd2d30cf2de0e0d65&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11412921&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 71% Small, 24% Medium

#### What Do G2 Reviewers Say About Setapp?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **ease of use** in Setapp, enjoying straightforward installation for a variety of useful tools.
- Users love the **wide range of tools** in Setapp, noting easy installation and effective Mac cleaning and virus protection.

##### Cons

- Users express frustration with **poor customer support** , feeling undervalued and receiving unhelpful responses to their issues.

#### What Are Recent G2 Reviews of Setapp?

**["Make Time Tracking and Video Downloads Effortless"](https://www.g2.com/survey_responses/setapp-review-12891403)**

**Rating:** 4.5/5.0 stars

_— Jaxon S._

[Read full review](https://www.g2.com/survey_responses/setapp-review-12891403)

**["SetApp Makes Discovering High-Quality Mac Apps Effortless & Cost-effective"](https://www.g2.com/survey_responses/setapp-review-12916330)**

**Rating:** 4.5/5.0 stars

_— Frederick L._

[Read full review](https://www.g2.com/survey_responses/setapp-review-12916330)

#### What Are G2 Users Discussing About Setapp?

- [What is Setapp used for?](https://www.g2.com/discussions/what-is-setapp-used-for) - 1 comment

### [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews)

Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility

**Average Rating:** 4.3/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate Kaseya BMS?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.9/10)
- **Administration Console:** 9.3/10 (Category avg: 8.8/10)
- **Policy Dictation:** 7.8/10 (Category avg: 8.2/10)
- **Process Workflow:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Kaseya BMS?

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp  
17,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,471 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 78% Small, 20% Medium

#### What Do G2 Reviewers Say About Kaseya BMS?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficiency** of Kaseya BMS, enhancing operations through integrated tools and streamlined ticket management.
- Users value the **automation features** of Kaseya BMS for enhancing efficiency and reducing manual tasks significantly.
- Users praise the **ease of use** of Kaseya BMS, enhancing efficiency with simple, integrated tools and automation.
- Users value the **efficiency of ticket management** in Kaseya BMS, enhancing productivity and simplifying operations.
- Users value the **simple and integrated features** of Kaseya BMS, enhancing efficiency with automation and reporting.

##### Cons

- Users face **integration issues** with Kaseya BMS, hindering access to essential reporting tools and performance management.
- Users struggle with **missing features** like built-in reports and API limitations that hinder team performance management.
- Users find Kaseya BMS **not user-friendly** , with an outdated interface and overly technical workflows requiring workarounds.
- Users find the **poor design** of Kaseya BMS outdated and cumbersome, requiring unnecessary workarounds for workflows.
- Users experience **slow performance** in Kaseya BMS, hindering productivity and causing frustration during critical tasks.

#### What Are Recent G2 Reviews of Kaseya BMS?

**["Stunning Product with few limitations"](https://www.g2.com/survey_responses/kaseya-bms-review-11449805)**

**Rating:** 4.5/5.0 stars

_— Manjinder Singh D._

[Read full review](https://www.g2.com/survey_responses/kaseya-bms-review-11449805)

**["Great All Around Ticketing System for MSPs or IT departments"](https://www.g2.com/survey_responses/kaseya-bms-review-10525318)**

**Rating:** 5.0/5.0 stars

_— Osmany B._

[Read full review](https://www.g2.com/survey_responses/kaseya-bms-review-10525318)

#### What Are G2 Users Discussing About Kaseya BMS?

- [How much does Kaseya VSA cost?](https://www.g2.com/discussions/how-much-does-kaseya-vsa-cost)
- [What is BMS API?](https://www.g2.com/discussions/what-is-bms-api)
- [What is Kaseya PSA?](https://www.g2.com/discussions/what-is-kaseya-psa)
- [What does Kaseya BMS stand for?](https://www.g2.com/discussions/what-does-kaseya-bms-stand-for)

### [DevRev](https://www.g2.com/products/devrev-devrev/reviews)

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.

**Average Rating:** 4.4/5.0

**Total Reviews:** 212

#### How Do G2 Users Rate DevRev?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Administration Console:** 8.3/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.3/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind DevRev?

- **Seller:** [DevRev](https://www.g2.com/sellers/devrev)
- **Company Website:** devrev.ai
- **Year Founded:** 2020
- **HQ Location:** Palo Alto, CA
- **Twitter:** @devrev  
3,269 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ff75e6c27a7ab7e34d90b81a332d186bba82f1668a3e24d029651d41f934d4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdevrev%2F&secure%5Burl_type%5D=linkedin_company_website)  
937 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** HR Specialist, Product Manager
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 54% Medium, 32% Small

#### What Do G2 Reviewers Say About DevRev?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation.
- Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience.
- Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams.
- Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity.
- Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience.

##### Cons

- Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation.
- Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities.
- Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted.
- Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively.
- Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively.

#### What Are Recent G2 Reviews of DevRev?

**["DevRev’s Unified Search Ends Slack Archaeology and Speeds Up Ticket Workflows"](https://www.g2.com/survey_responses/devrev-review-13196254)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/devrev-review-13196254)

**["DevRev Makes Bug-to-Roadmap Traceability Effortless"](https://www.g2.com/survey_responses/devrev-review-13194695)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/devrev-review-13194695)

### [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Xurrent ITSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Administration Console:** 8.9/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.0/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Xurrent ITSM?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Xurrent ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface.
- Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments.
- Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication.
- Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency.
- Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly.

##### Cons

- Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
- Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome.
- Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way.
- Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
- Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates.

#### What Are Recent G2 Reviews of Xurrent ITSM?

**["Diamond in a rough"](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)**

**Rating:** 5.0/5.0 stars

_— George E._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)

**["Practical intuitive ITSM with continuous improvements"](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)**

**Rating:** 5.0/5.0 stars

_— Nils L._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)

#### What Are G2 Users Discussing About Xurrent ITSM?

- [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for)

### [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews)

Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations.

**Average Rating:** 4.8/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate Harmony?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Administration Console:** 10.0/10 (Category avg: 8.8/10)
- **Policy Dictation:** 10.0/10 (Category avg: 8.2/10)
- **Process Workflow:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Harmony?

- **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f)
- **Company Website:** harmony.io
- **Year Founded:** 2025
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7de02c55b7c4abb291e3806f9f8126d67b431b26bf7b050cb0274567fcd375d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fharmonyio%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 57% Medium, 28% Small

#### What Are Recent G2 Reviews of Harmony?

**["Best IT Automation I've Ever Used - Completely Transformed Our Operations"](https://www.g2.com/survey_responses/harmony-review-12612560)**

**Rating:** 5.0/5.0 stars

_— Or T._

[Read full review](https://www.g2.com/survey_responses/harmony-review-12612560)

**["Harmony Frees Us from Manual Tasks and Improves the IT User Experience"](https://www.g2.com/survey_responses/harmony-review-12525449)**

**Rating:** 5.0/5.0 stars

_— Danny F._

[Read full review](https://www.g2.com/survey_responses/harmony-review-12525449)

### [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

**Average Rating:** 4.4/5.0

**Total Reviews:** 307

#### How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Administration Console:** 8.8/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.8/10 (Category avg: 8.2/10)
- **Process Workflow:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®
- **Ownership:** NYSE: SWI

#### Who Uses This Product?

- **Who Uses This:** DevOps Engineer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 50% Medium, 41% Small

#### What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience.
- Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use.
- Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency.
- Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools.
- Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities.

##### Cons

- Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively.
- Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue.
- Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability.
- Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast.
- Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app.

#### What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

**["Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)**

**Rating:** 5.0/5.0 stars

_— Manan M._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)

**["Effortless Implementation and Feature-Rich Integration"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)**

**Rating:** 4.0/5.0 stars

_— Chinthaka J._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)

#### What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

- [Can you edit on SquadCast?](https://www.g2.com/discussions/can-you-edit-on-squadcast)
- [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment
- [How do you use SquadCast?](https://www.g2.com/discussions/how-do-you-use-squadcast)
- [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments

### [TeamDynamix IT Service Management](https://www.g2.com/products/teamdynamix-it-service-management/reviews)

TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead.

**Average Rating:** 4.5/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate TeamDynamix IT Service Management?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Administration Console:** 7.8/10 (Category avg: 8.8/10)
- **Policy Dictation:** 6.5/10 (Category avg: 8.2/10)
- **Process Workflow:** 7.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind TeamDynamix IT Service Management?

- **Seller:** [TeamDynamix](https://www.g2.com/sellers/teamdynamix)
- **Year Founded:** 2001
- **HQ Location:** Columbus, Ohio
- **Twitter:** @TDXBuzz  
1,049 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8249b19ee2fd233d1852e01c26a849abcf782b644eeea69d2cac29a5a3a13a3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494030%2F&secure%5Burl_type%5D=linkedin_company_website)  
166 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Higher Education, Education Management
- **Company Size:** 46% Medium, 45% Large

#### What Are Recent G2 Reviews of TeamDynamix IT Service Management?

**["Reliable Web-Based SaaS with Strong Workflows, Integrations, and Helpful AI Features"](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12915982)**

**Rating:** 5.0/5.0 stars

_— Kevin M._

[Read full review](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12915982)

**["Highly Configurable Service Desk That Keeps IT Operations Connected"](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12913261)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12913261)

#### What Are G2 Users Discussing About TeamDynamix IT Service Management?

- [What is TeamDynamix IT Service Management used for?](https://www.g2.com/discussions/what-is-teamdynamix-it-service-management-used-for)
- [What does Teamdynamix do?](https://www.g2.com/discussions/what-does-teamdynamix-do)
- [How do you manage a project portfolio?](https://www.g2.com/discussions/how-do-you-manage-a-project-portfolio)
- [What is Team dynamics software?](https://www.g2.com/discussions/what-is-team-dynamics-software)
- [Does TeamDynamix have an app?](https://www.g2.com/discussions/does-teamdynamix-have-an-app)

### [Vivantio](https://www.g2.com/products/vivantio/reviews)

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems.

**Average Rating:** 4.3/5.0

**Total Reviews:** 294

#### How Do G2 Users Rate Vivantio?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Administration Console:** 8.8/10 (Category avg: 8.8/10)
- **Policy Dictation:** 8.5/10 (Category avg: 8.2/10)
- **Process Workflow:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Vivantio?

- **Seller:** [Vivantio](https://www.g2.com/sellers/vivantio)
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @Vivantio  
110 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8ddc9faf99fd9b156f770b877d0d86b8a38c28ed9457cd19777578bf529465a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F563989%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Outsourcing/Offshoring
- **Company Size:** 58% Medium, 28% Large

#### What Do G2 Reviewers Say About Vivantio?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs.
- Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency.
- Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency.
- Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity.
- Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively.

##### Cons

- Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use.
- Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases.
- Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases.
- Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling.
- Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency.

#### What Are Recent G2 Reviews of Vivantio?

**["Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"](https://www.g2.com/survey_responses/vivantio-review-11827921)**

**Rating:** 4.0/5.0 stars

_— Ifeoma E._

[Read full review](https://www.g2.com/survey_responses/vivantio-review-11827921)

**["Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time"](https://www.g2.com/survey_responses/vivantio-review-11939774)**

**Rating:** 4.5/5.0 stars

_— Satish K._

[Read full review](https://www.g2.com/survey_responses/vivantio-review-11939774)

#### What Are G2 Users Discussing About Vivantio?

- [What is Vivantio used for?](https://www.g2.com/discussions/what-is-vivantio-used-for)

- [‹ Prev‹ Prev](/categories/it-service-management-itsm-tools/small-business?order=g2_score#product-list)
- [1](/categories/it-service-management-itsm-tools/small-business?order=g2_score#product-list)
- 2
- Next ›Next ›

Spotlight Categories

[Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)

[Spend Management Software](https://www.g2.com/categories/spend-management)

[SEO Tools](https://www.g2.com/categories/seo-tools)

[Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

[Relational Databases](https://www.g2.com/categories/relational-databases)

Similar Categories

- [Application Portfolio Management](/categories/application-portfolio-management)
- [Auto Scaling](/categories/auto-scaling)
- [Cloud Cost Management](/categories/cloud-cost-management)
- [Cloud Management Platforms](/categories/cloud-management-platforms)
- [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools)

- [Columnar Databases](/categories/columnar-databases)
- [Data as a Service (DaaS)](/categories/data-as-a-service-daas)
- [Data Destruction](/categories/data-destruction)
- [Data Extraction](/categories/data-extraction-tools)
- [Data Governance](/categories/data-governance-tools)

- [Data Observability](/categories/data-observability)
- [Data Recovery](/categories/data-recovery)
- [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management)
- [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem)
- [Digital Governance](/categories/digital-governance)

[Browse IT Service Management (ITSM) Tools Themes](/categories/it-service-management-itsm-tools/themes)