It's easy of use to build workflows (copilot), the agentic AI features and the integrations with our tech stack such as Okta, Slack and Active Directory etc. It acts like a first line member of staff, which is great when you have such a small team to deal with everyday issues. The AI agent deals with most of our issues flawlessly, completing requests almost instantly. The support from the Harmony team has also been incredible whilst onboarding us. Even when the platform doesn't quite have what we require, after a short amount of time, the team manage to find a solution and build something that fits for us. Review collected by and hosted on G2.com.

There's not much to dislike about Harmony. Sometimes the layout of the menus or options can be a little awkward such as options not being where you think they should be. However, the team are actively working on this to make the UI more intuitive. Review collected by and hosted on G2.com.