Support Fusion
Support Fusion is a zero-code integration platform built for Managed Service Providers (MSPs) who work with enterprise clients. Our software automates ticket sync between ITSM platforms (like ServiceNow, Jira, Zendesk) and MSP PSA tools (like ConnectWise, Autotask, HaloPSA). We enable bi-directional syncing of tickets, statuses, comments, and attachments - so both sides stay up to date without double handling. MSPs save hours each week, avoid SLA breaches, and get accurate reporting without manual effort. Designed for mid-to-large MSPs serving enterprise accounts, Support Fusion eliminates rework and unlocks growth by turning support data into structured service intelligence. Get started in minutes with prebuilt connectors and guided setup - no custom scripts or development needed.
Average Rating: 5.0/5.0
Total Reviews: 5
How Do G2 Users Rate Support Fusion?
- Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
- API Management: 10.0/10 (Category avg: 8.6/10)
- Reusable connectors: 10.0/10 (Category avg: 9.0/10)
- Cloud to Cloud: 10.0/10 (Category avg: 8.9/10)
Who Is the Company Behind Support Fusion?
- Seller: Support Fusion
- Year Founded: 2025
- HQ Location: Melbourne, AU
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LinkedIn® Page: www.linkedin.com
3 employees on LinkedIn®
Who Uses This Product?
- Company Size: 80% Small, 20% Medium
What Do G2 Reviewers Say About Support Fusion?
AI-generated summary from verified user reviews
Pros
- Users value the ease of API Development in Support Fusion, praising its seamless and collaborative approach.
- Users value the easy integrations of Support Fusion, which simplify processes and enhance collaboration for service providers.
- Users appreciate the seamless PSA integrations of Support Fusion, significantly easing the integration process for service providers.
- Users admire the collaborative and responsive team at Support Fusion, enhancing the integration process significantly.
What Are Recent G2 Reviews of Support Fusion?
"Seamless Integration, Hands-On Support"
Rating: 5.0/5.0 stars
— Verified User
"Zero-Code Simplicity with Exceptional Support"
Rating: 5.0/5.0 stars
— Michael B.

