# Best Incident Management Software for Small Business - Page 2

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 134

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,500+ Authentic Reviews
- 134+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=139215&focus%5B%5D=2864&focus%5B%5D=124535&focus%5B%5D=1557799)

Highlighted products: NinjaOne, xMatters, ServiceNow IT Service Management, Jira Service Management, New Relic, Freshservice, Better Stack, and Sherlocks.ai.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=new-relic&focus%5B%5D=freshservice&focus%5B%5D=better-stack&focus%5B%5D=sherlocks-ai&segment=small-business)

**Sponsored**

### LevelUp Leads

Most B2B companies know they need more outbound pipeline. The hard part is building the team, data, messaging, management, and reporting system required to do it well. LevelUp Leads helps B2B companies run outbound SDR programs without hiring and managing the function internally. We handle the full outbound motion: account research, contact data, messaging, cold calling, email, LinkedIn outreach, meeting booking, reporting, SDR management, and optimization. Our model is built for companies selling high-value products or services into complex B2B markets. That includes SaaS, technology, MSPs, manufacturing, industrial, finance, professional services, logistics, and other industries where buyers are hard to reach and sales conversations need to be qualified before they reach the sales team. Cold calling is a core part of our delivery model. Some clients need high-volume calling to create more market coverage and test messaging quickly. Others need a more account-based approach into a defined list of enterprise targets. LevelUp supports both models with trained SDRs, multi-channel outreach, and clear reporting. We use AI to make the program smarter, not to replace the SDR. AI helps us analyze conversations, identify objections, track buyer pain points, improve messaging, coach reps, and understand which industries, personas, and value propositions are producing the best results. LevelUp is different from email-only agencies, lead list vendors, and low-touch appointment-setting providers. We provide the people, process, data, tools, and management structure required to run outbound as a serious revenue function.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-06T23%3A36%3A29Z&secure%5Bdisplayable_resource_id%5D=2381&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=160130&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=160130&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=ba8073e29b6915a2053221f01b2a7ac3aeb1b067a088506a3c672765dbd8bc86&secure%5Burl%5D=https%3A%2F%2Flevelupleads.io%2Fg2-lp%2F%3Futm_source%3Dg2%26utm_medium%3Dlisting%26utm_campaign%3Ddemand-generation%26utm_content%3Dg2-profile&secure%5Burl_type%5D=custom_url)

### [Mezmo](https://www.g2.com/products/mezmo/reviews)

Mezmo built an AI SRE agent that helps SRE and platform teams manage production environments with greater context, control, and trust. It supports autonomous incident detection, investigates incidents, identifies likely root causes, generates post-mortems, and turns repeatable operations work into governed agentic workflows on-call teams can rely on. The agent runs on AURA, Mezmo’s open-source agent harness, and is grounded by Mezmo’s real-time telemetry pipeline. Together, they give the agent task-ready context from logs, metrics, and traces instead of raw data dumps. Mezmo keeps production AI inspectable and controlled. Teams can connect their own models, integrate existing tools through MCP, run workflows on their own infrastructure, and audit every plan, prompt, and tool call. Mezmo is built for SRE and platform teams that want to bring AI into production operations without giving up control, context, or trust.

**Average Rating:** 4.6/5.0

**Total Reviews:** 213

#### How Do G2 Users Rate Mezmo?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Mezmo?

- **Seller:** [Mezmo](https://www.g2.com/sellers/mezmo)
- **Year Founded:** 2015
- **HQ Location:** San Jose, California
- **Twitter:** @mezmodata  
1,733 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84ed4135b8c0ef1fdda6394cd0862d79b2145c787cb2f9f1d0cdf5db5deb9e0a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmezmo%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About Mezmo?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Mezmo, highlighting its intuitive UI and efficient log analysis capabilities.
- Users appreciate the **ease of log collection and analysis** with Mezmo, enhancing incident response efficiency significantly.
- Users value the **real-time monitoring** capabilities of Mezmo, streamlining log management and incident response efficiency.
- Users appreciate the **real-time monitoring** capabilities of Mezmo, enhancing incident response and simplifying log analysis.
- Users commend Mezmo for its **efficiency improvement** , significantly enhancing productivity and simplifying log management across systems.

##### Cons

- Users find the **UX improvement** necessary, as the website design complicates navigation and access to documentation.
- Users note that the **complex setup** of Mezmo demands specialized skills and significant resources for effective implementation.
- Users are concerned about the **high costs** of Mezmo, especially with rising prices based on log volume.
- Users find the **learning difficulty** of Mezmo challenging at first, but recent improvements have aided in understanding.
- Users find it frustrating that they cannot use **regular "log" level** and face limitations on log submission.

#### What Are Recent G2 Reviews of Mezmo?

**["Streamlined Log Management and Observability with Mezmo"](https://www.g2.com/survey_responses/mezmo-review-11670560)**

**Rating:** 5.0/5.0 stars

_— Nilansh B._

[Read full review](https://www.g2.com/survey_responses/mezmo-review-11670560)

**["Mezmo has helped our security operations as far as speed, efficiency, and integrations available"](https://www.g2.com/survey_responses/mezmo-review-11110311)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/mezmo-review-11110311)

#### What Are G2 Users Discussing About Mezmo?

- [What does LogDNA do?](https://www.g2.com/discussions/what-does-logdna-do)
- [Is LogDNA open source?](https://www.g2.com/discussions/is-logdna-open-source) - 1 comment
- [What is the use of log DNA?](https://www.g2.com/discussions/what-is-the-use-of-log-dna)
- [How do you use LogDNA?](https://www.g2.com/discussions/how-do-you-use-logdna) - 1 comment

### [Rootly](https://www.g2.com/products/rootly/reviews)

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

**Average Rating:** 4.7/5.0

**Total Reviews:** 96

#### How Do G2 Users Rate Rootly?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Rootly?

- **Seller:** [Rootly](https://www.g2.com/sellers/rootly)
- **Company Website:** www.rootly.com
- **HQ Location:** San Francisco, US
- **Twitter:** @rootlyhq  
2,019 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3d75b4e88da13bddafcf96f4d76ccb88879e62ba19679682cd371e6a3a06f95&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frootlyhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Site Reliability Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 25% Large

#### What Do G2 Reviewers Say About Rootly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Rootly, seamlessly integrating into Slack and enhancing incident management effortlessly.
- Users admire Rootly's **exceptional customer support** , noting the team's proactive assistance and seamless communication throughout the process.
- Users praise the **Slack integration** of Rootly for enhancing real-time collaboration and minimizing context switching.
- Users praise Rootly for its **seamless automation** which simplifies incident management and enhances team collaboration and efficiency.
- Users love Rootly's **seamless integrations** , which simplify workflows and enhance collaboration with existing tools like Slack and Jira.

##### Cons

- Users identify **feature issues** with Rootly, particularly in analytics, reporting, and custom forms that need improvement.
- Users note **integration issues** with Rootly, as it lacks robust out-of-the-box options compared to competitors.
- Users note the **missing features** in Rootly, particularly lacking out-of-the-box integrations and automation options.
- Users find Rootly's **initial setup complexity** challenging, especially for smaller teams without DevOps expertise.
- Users highlight **limited features** , like needing multiple channels per incident and complex workflows, which can hinder usability.

#### What Are Recent G2 Reviews of Rootly?

**["The Best Incident Management tool for everyone!"](https://www.g2.com/survey_responses/rootly-review-7608088)**

**Rating:** 5.0/5.0 stars

_— Karl K._

[Read full review](https://www.g2.com/survey_responses/rootly-review-7608088)

**["Rootly: Reliable, Intuitive Incident Management with Excellent Reporting and Support"](https://www.g2.com/survey_responses/rootly-review-13146776)**

**Rating:** 5.0/5.0 stars

_— Steven K._

[Read full review](https://www.g2.com/survey_responses/rootly-review-13146776)

#### What Are G2 Users Discussing About Rootly?

- [What is Rootly - Manage Incidents on Slack used for?](https://www.g2.com/discussions/what-is-rootly-manage-incidents-on-slack-used-for)

### [OnPage](https://www.g2.com/de/products/onpage/reviews)

OnPage bietet eine breite Palette von Lösungen an, darunter klinische Kommunikation und Zusammenarbeit, Bereitschaftsmanagement, IT-Benachrichtigungen und Anrufweiterleitungsautomatisierung. Die Plattform ermöglicht es Organisationen, dringende Benachrichtigungen sofort an das richtige Bereitschaftsteam zu senden, durch anhaltende, hochpriorisierte Alarme, die Stummschaltungseinstellungen überschreiben können. Mit integriertem Bereitschaftsplan und Eskalationsmanagement, fortschrittlichem Routing wie Rundlauf-Alarmverteilung, sicherer Nachrichtenübermittlung mit hochpriorisierten Alarmen (Paging), rollenbasierter und Gruppenkommunikation, Vorfallberichterstattung, Massenbenachrichtigung, über 200 Integrationen und Echtzeit-Berichtsfunktionen hilft OnPage Teams, schneller auf kritische IT-, Gesundheits- und andere Geschäftsereignisse mit Verantwortlichkeit und Sicherheit zu reagieren. Einsatzkräfte in den Bereichen Gesundheitswesen, IT, Einrichtungen und anderen Sektoren sind in der Lage, ihre Reaktionszeiten mit einer fortschrittlichen, sicheren Plattform für kritische Kommunikation und Zusammenarbeit erheblich zu verbessern. Durch die Vereinheitlichung von Automatisierung, sicherer Nachrichtenübermittlung, Alarmierung, Zusammenarbeit, Massenkommunikation und Echtzeit-Analysefunktionen unterstützt die speziell entwickelte Plattform von OnPage komplexe Arbeitsabläufe mit unvergleichlicher Präzision und stellt sicher, dass dringende Benachrichtigungen niemals übersehen werden. Für Gesundheitsorganisationen bietet OnPage eine umfassende, HIPAA-konforme Plattform für klinische Kommunikation und Zusammenarbeit, die darauf ausgelegt ist, Reaktionszeiten zu beschleunigen, die Koordination zu verbessern, Interoperabilität zu fördern, Patientenergebnisse zu verbessern, das Situationsbewusstsein zu erhöhen und Risiken zu reduzieren. Für IT- und Einsatzteams in verschiedenen Branchen bietet OnPage eine automatisierte Plattform für Vorfallbenachrichtigungen und Bereitschaftsmanagement, die die Reaktion auf Vorfälle durch die Bereitstellung von anhaltenden, Echtzeit-Benachrichtigungen an die richtigen Bereitschaftsingenieure optimiert, die mittlere Zeit bis zur Lösung verkürzt, die Betriebseffizienz steigert und Massenbenachrichtigungen ermöglicht, um das größere Ökosystem während kritischer Ereignisse informiert zu halten. Die Lösungen von OnPage werden in verschiedenen Branchen weit verbreitet eingesetzt, darunter Gesundheitswesen, IT und Managed Services, Fertigung, Einrichtungen und Außendienst. Gegründet im Jahr 2011, ist OnPage als Women’s Business Enterprise (WBE) vom Center for Women & Enterprise, einem regionalen Partner des Women’s Business Enterprise National Council, zertifiziert und setzt sich aktiv für von Frauen geführte Unternehmen ein, um wirkungsvolle Veränderungen voranzutreiben. Um mehr zu erfahren und OnPage kostenlos auszuprobieren, besuchen Sie www.onpage.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 306

#### How Do G2 Users Rate OnPage?

- **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 9.1/10)
- **Visualisierung des Lebenszyklus:** 8.0/10 (Category avg: 8.8/10)
- **Konstante Überwachung:** 8.5/10 (Category avg: 9.0/10)
- **Textgenerierung:** 7.6/10 (Category avg: 7.3/10)

#### Who Is the Company Behind OnPage?

- **Verkäufer:** [OnPage](https://www.g2.com/de/sellers/onpage)
- **Unternehmenswebsite:** www.onpage.com
- **Gründungsjahr:** 1997
- **Hauptsitz:** Waltham, MA
- **Twitter:** @On\_Page  
1,063 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de39b5235896f1aa6d48568e28d4177d86a651e7ecad5e6bf91a0a84de59203f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F22552%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Eigentümer, Arzt
- **Top Industries:** Krankenhaus & Gesundheitswesen, Informationstechnologie und Dienstleistungen
- **Company Size:** 53% Small, 30% Medium

#### What Do G2 Reviewers Say About OnPage?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von OnPage und loben die intuitive Navigation und die schnelle Einrichtung für nahtlose Kommunikation.
- Benutzer schätzen das **24/7-Benachrichtigungssystem** von OnPage, das sicherstellt, dass sie auch im DND-Modus keine Notfallwarnungen verpassen.
- Benutzer schätzen die **einfache Einrichtung** von OnPage, die eine schnelle Installation und reibungslose Startvorgänge ermöglicht.
- Benutzer heben die **außergewöhnliche Zuverlässigkeit** von OnPage hervor, die eine konsistente Konnektivität selbst in herausfordernden Abdeckungsbereichen gewährleistet.
- Benutzer heben die **einfache Einrichtung** von OnPage hervor, die einen schnellen und unkomplizierten Installationsprozess ermöglicht.

##### Cons

- Benutzer haben Schwierigkeiten mit der **Unfähigkeit, Alarmtöne zu ändern** , was die nächtliche Arbeit erschwert und Benachrichtigungen überwältigend macht.
- Benutzer finden den **Standard-Benachrichtigungston störend** , oft zu laut und schwer effektiv zu ändern.
- Benutzer berichten über **Anrufprobleme** mit OnPage und heben Schwierigkeiten beim Anrufen, fehlende SMS-Funktionalität und komplexe Benutzeroberflächen hervor.
- Benutzer finden die Oberfläche von OnPage **nicht benutzerfreundlich** und bemängeln Schwierigkeiten bei der Navigation und Klarheit während der Planung von Aufgaben.
- Benutzer erleben **Verzögerungen beim Erhalt von Anmeldecodes** , was ihre Fähigkeit beeinträchtigt, OnPage effizient zu nutzen.

#### What Are Recent G2 Reviews of OnPage?

**["Zuverlässiger Service mit einfacher Navigation und anpassbaren Funktionen"](https://www.g2.com/de/survey_responses/onpage-review-12415383)**

**Rating:** 4.0/5.0 stars

_— Kylie G._

[Read full review](https://www.g2.com/de/survey_responses/onpage-review-12415383)

**["OnPage macht kritische Warnungen mit zuverlässigen Eskalationen schwer zu übersehen"](https://www.g2.com/de/survey_responses/onpage-review-12417551)**

**Rating:** 5.0/5.0 stars

_— David M._

[Read full review](https://www.g2.com/de/survey_responses/onpage-review-12417551)

#### What Are G2 Users Discussing About OnPage?

- [Wofür wird OnPage verwendet?](https://www.g2.com/de/discussions/what-is-onpage-used-for) - 1 comment

### [Serviceaide ChangeGear](https://www.g2.com/de/products/serviceaide-changegear/reviews)

Wir helfen Unternehmen, ihren Service und Support mit KI-basierten Technologien und Automatisierung zu transformieren, um Geschäftsprozesse zu verbessern, den Selbstbedienungsanteil zu erhöhen und Kosten zu senken. Das Ziel ist es, sowohl den Nutzern als auch den Support-Organisationen einen Mehrwert zu bieten, um die Arbeitsbelastung zu reduzieren, die Servicequalität zu verbessern und die Produktivität zu steigern. ChangeGear ist eine skalierbare und flexible ITSM-Lösung mit einem virtuellen Agenten namens Luma. ChangeGear ist in drei Stufen verfügbar: Change Manager, Service Desk und Service Manager. ChangeGear ist über 12 ITIL-Prozesse zertifiziert.

**Average Rating:** 3.9/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Serviceaide ChangeGear?

- **War the product ein guter Geschäftspartner?:** 8.4/10 (Category avg: 9.1/10)
- **Visualisierung des Lebenszyklus:** 7.9/10 (Category avg: 8.8/10)
- **Konstante Überwachung:** 7.3/10 (Category avg: 9.0/10)
- **Textgenerierung:** 6.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Serviceaide ChangeGear?

- **Verkäufer:** [Serviceaide](https://www.g2.com/de/sellers/serviceaide)
- **Unternehmenswebsite:** www.serviceaide.com
- **Gründungsjahr:** 2016
- **Hauptsitz:** San Jose, California
- **Twitter:** @ServiceAide  
11 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863a50a8c62ca4d10d25fa4c75a0028b0f740f8eb3ca6aa0e6c8e1addb2de538&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10676753%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Krankenhaus & Gesundheitswesen, Informationstechnologie und Dienstleistungen
- **Company Size:** 50% Medium, 39% Large

#### What Do G2 Reviewers Say About Serviceaide ChangeGear?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen das **effektive Management von Vorfällen** in Serviceaide ChangeGear, was die Teamkoordination und Verantwortlichkeit verbessert.
- Benutzer schätzen die **gut organisierte Dokumentation und nahtlose Integration** von ChangeGear, was die Effizienz in Änderungsmanagementprozessen verbessert.
- Benutzer schätzen die **Zusammenarbeitsfunktionen** von Serviceaide ChangeGear, die die Teamarbeit verbessern und Missverständnisse während der Projekte reduzieren.
- Benutzer schätzen die **nahtlose Integration** von Serviceaide ChangeGear, die Effizienz steigert und Prozesse innerhalb ihrer Arbeitsabläufe optimiert.
- Benutzer schätzen die **robusten Aufgabenverwaltungs** funktionen von Serviceaide ChangeGear, die die Verantwortlichkeit erhöhen und die Änderungsprozesse effektiv rationalisieren.

##### Cons

- Benutzer finden die **veraltete Benutzeroberfläche** von ChangeGear umständlich, was die Effizienz und Navigation mit großen Datensätzen behindert.
- Benutzer erleben **langsame Leistung** mit Serviceaide ChangeGear, was zu Frustrationen bei dringenden Aufgaben führt und die Effizienz beeinträchtigt.
- Benutzer stehen in ChangeGear häufig vor **fehlenden Funktionen** , insbesondere bei den Berichtswerkzeugen und den unflexiblen Genehmigungsprozessen.
- Benutzer erleben **langsame Ladezeiten** , die die Produktivität beeinträchtigen, insbesondere bei dringenden Aufgaben und Prüfungen, was zu Frustration führt.
- Benutzer stehen vor Herausforderungen mit **veralteten Schnittstellen und Starrheit** in ChangeGear, was die Flexibilität und Effizienz bei der Nutzung behindert.

#### What Are Recent G2 Reviews of Serviceaide ChangeGear?

**["Die Moral unseres Teams hat sich verbessert, seit wir Serviceaide ChangeGear verwenden."](https://www.g2.com/de/survey_responses/serviceaide-changegear-review-11047214)**

**Rating:** 4.5/5.0 stars

_— Megan P._

[Read full review](https://www.g2.com/de/survey_responses/serviceaide-changegear-review-11047214)

**["Kein Rätselraten mehr, wer was macht"](https://www.g2.com/de/survey_responses/serviceaide-changegear-review-11060371)**

**Rating:** 4.0/5.0 stars

_— Vinicio B._

[Read full review](https://www.g2.com/de/survey_responses/serviceaide-changegear-review-11060371)

#### What Are G2 Users Discussing About Serviceaide ChangeGear?

- [What are the benefits and challenges of using Serviceaide ChangeGear for change management?](https://www.g2.com/de/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management)
- [Wofür wird Serviceaide ChangeGear verwendet?](https://www.g2.com/de/discussions/what-is-serviceaide-changegear-used-for)

### [AlertOps](https://www.g2.com/de/products/alertops/reviews)

AlertOps ist eine Software, die es einer Organisation ermöglicht, die Kontrolle über Vorfälle zu übernehmen und Aktionen zu automatisieren, die Kosten senken, Einnahmen schützen und die Kundenerfahrung verbessern. AlertOps ist eine SaaS-basierte, Alarmierungs- und Echtzeitplattform, die ITOps-, DevOps-, SecOps-, HybridOps-, BusinessOps-, IndustrialOps- und Support-Teams dabei hilft, geschäftskritische Vorfälle besser und schneller zu bewältigen. Mit AlertOps erhalten Sie: ✓ Totale Flexibilität, keine Kompromisse. ✓ End-to-End-Workflow-Automatisierung. ✓ Vollständige Stack-Vorfall-Transparenz ✓ Expertenberatung, auf Abruf. Besuchen Sie uns auf: alertops.com und vereinbaren Sie eine personalisierte Demo. Wir freuen uns darauf, Ihren Anwendungsfall zu besprechen und Ihnen zu zeigen, warum viele der größten Unternehmen der Welt AlertOps nutzen, um schneller zu reagieren, ihre Wettbewerber auszumanövrieren und zu gewinnen, wenn es darauf ankommt.

**Average Rating:** 4.7/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate AlertOps?

- **War the product ein guter Geschäftspartner?:** 9.6/10 (Category avg: 9.1/10)
- **Visualisierung des Lebenszyklus:** 8.5/10 (Category avg: 8.8/10)
- **Konstante Überwachung:** 9.2/10 (Category avg: 9.0/10)
- **Textgenerierung:** 9.2/10 (Category avg: 7.3/10)

#### Who Is the Company Behind AlertOps?

- **Verkäufer:** [AlertOps](https://www.g2.com/de/sellers/alertops)
- **Gründungsjahr:** 2019
- **Hauptsitz:** Bloomingdale, IL
- **Twitter:** @AlertOps  
1,348 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22ed5267f360df2f355433fa65514c5299faeef0f025e8a2373deafe59d8aed7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5396593%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Service-Manager, Systemingenieur
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit
- **Company Size:** 72% Small, 21% Medium

#### What Do G2 Reviewers Say About AlertOps?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen das **effektive Alarmmanagement** von AlertOps und loben seine Zuverlässigkeit und den hervorragenden Support während der Einrichtung.
- Benutzer loben AlertOps für seinen **reaktiven Kundensupport** und die ausgezeichnete Wissensdatenbank, die die allgemeine Zufriedenheit und Erfahrung verbessern.
- Benutzer schätzen die **ausgezeichnete Teamzusammenarbeit** in AlertOps, die die Workflow-Effizienz und Systemintegration verbessert.
- Benutzer loben die **außergewöhnlichen Alarmierungsfähigkeiten** von AlertOps und genießen hohe Effizienz und exzellenten Support während der Implementierung.
- Benutzer loben den **außergewöhnlichen Kundensupport** und die effiziente Bereitstellungserfahrung mit AlertOps, was die allgemeine Zufriedenheit erhöht.

##### Cons

- Benutzer finden **Planungsprobleme** mit AlertOps herausfordernd, da zusätzliche Schritte für spezifische Bedürfnisse und Aktualisierungen erforderlich sind.
- Benutzer finden die **Benutzeroberfläche komplex** , was die einfache Navigation und das gesamte Benutzererlebnis beeinträchtigen kann.
- Benutzer finden die **komplexe Benutzeroberfläche** aufgrund von Einschränkungen und nicht intuitiver Funktionalität herausfordernd, trotz guter Unterstützung und Dokumentation.
- Benutzer erleben gelegentliche **Verzögerungen** im Webcal-Feed zum Outlook-Kalender, was die Integrationsleistung beeinträchtigt.
- Benutzer finden die Benutzeroberfläche **ablenkend und umständlich** und schlagen vor, dass sie zur besseren Benutzerfreundlichkeit verbessert werden muss.

#### What Are Recent G2 Reviews of AlertOps?

**["Vereinfachtes Alarmmanagement mit AlertOps"](https://www.g2.com/de/survey_responses/alertops-review-13096720)**

**Rating:** 4.5/5.0 stars

_— Jeffrey M._

[Read full review](https://www.g2.com/de/survey_responses/alertops-review-13096720)

**["AlertOps hat uns geholfen, unsere Bereitschaftsdienstrotation vollständig zu automatisieren."](https://www.g2.com/de/survey_responses/alertops-review-13132364)**

**Rating:** 5.0/5.0 stars

_— Carl S._

[Read full review](https://www.g2.com/de/survey_responses/alertops-review-13132364)

#### What Are G2 Users Discussing About AlertOps?

- [What do you recommend for maximizing the efficiency of AlertOps in incident management?](https://www.g2.com/de/discussions/what-do-you-recommend-for-maximizing-the-efficiency-of-alertops-in-incident-management)
- [How do you use Alertops?](https://www.g2.com/de/discussions/how-do-you-use-alertops)
- [Was sind die Merkmale von Alertops?](https://www.g2.com/de/discussions/what-are-the-features-of-alertops) - 1 comment
- [What is the use of xMatters?](https://www.g2.com/de/discussions/what-is-the-use-of-xmatters)
- [What does AlertOps do?](https://www.g2.com/de/discussions/what-does-alertops-do) - 1 comment

### [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Xurrent ITSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 7.1/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Xurrent ITSM?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Xurrent ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface.
- Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments.
- Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication.
- Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency.
- Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly.

##### Cons

- Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
- Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome.
- Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way.
- Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
- Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates.

#### What Are Recent G2 Reviews of Xurrent ITSM?

**["Diamond in a rough"](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)**

**Rating:** 5.0/5.0 stars

_— George E._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)

**["Practical intuitive ITSM with continuous improvements"](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)**

**Rating:** 5.0/5.0 stars

_— Nils L._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)

#### What Are G2 Users Discussing About Xurrent ITSM?

- [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for)

### [Opsgenie](https://www.g2.com/products/opsgenie/reviews)

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

**Average Rating:** 4.2/5.0

**Total Reviews:** 54

#### How Do G2 Users Rate Opsgenie?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10)
- **AI Text Generation:** 7.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Opsgenie?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®
- **Ownership:** NASDAQ:TEAM

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Medium, 28% Small

#### What Do G2 Reviewers Say About Opsgenie?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **extensive integrations** of Opsgenie for seamless alert management and customizable tagging options.
- Users value the **flexible alert integration** in Opsgenie, enhancing identification and management of notifications effectively.
- Users value the **integration capabilities** of Opsgenie, allowing seamless alerts and efficient tagging for better organization.
- Users find Opsgenie’s **ease of use** invaluable for managing on-call schedules and providing reliable off-hours support.
- Users value the **easy integrations** with multiple tools, enhancing alert management and organization in Opsgenie.

##### Cons

- Users report a challenging **learning curve** due to changes in item locations with the new Jira Service Management integration.
- Users experience a **steep learning curve** due to frequent changes and updates in the Opsgenie interface.

#### What Are Recent G2 Reviews of Opsgenie?

**["Opsgenie: Intuitive UI, Powerful Integrations, and Reliable Incident Management"](https://www.g2.com/survey_responses/opsgenie-review-12640249)**

**Rating:** 5.0/5.0 stars

_— Vivek V._

[Read full review](https://www.g2.com/survey_responses/opsgenie-review-12640249)

**["Excellent Incident Management That Helps Multiple Teams at Once"](https://www.g2.com/survey_responses/opsgenie-review-13091899)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/opsgenie-review-13091899)

#### What Are G2 Users Discussing About Opsgenie?

- [Who uses OpsGenie?](https://www.g2.com/discussions/who-uses-opsgenie)
- [How much does OpsGenie cost?](https://www.g2.com/discussions/how-much-does-opsgenie-cost)
- [Is OpsGenie part of Jira?](https://www.g2.com/discussions/is-opsgenie-part-of-jira)
- [What can OpsGenie do?](https://www.g2.com/discussions/what-can-opsgenie-do)

### [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/de/products/solarwinds-it-incident-response-squadcast/reviews)

SolarWinds® Incident Response (ehemals Squadcast) ist eine erstklassige einheitliche Plattform für das Vorfallmanagement, die darauf ausgelegt ist, modernen Unternehmen zu helfen, Reaktionsabläufe zu automatisieren, Ausfallzeiten zu minimieren und die Effizienz der Technik zu maximieren. Auf einer robusten Plattform für Zuverlässigkeitsautomatisierung aufgebaut, integriert unsere Lösung nahtlos Bereitschaftsplanung und Vorfallreaktion in eine einzige, hochsichtbare Schnittstelle. In den heutigen komplexen hybriden und Multi-Cloud-Umgebungen reicht allein die Beobachtbarkeit nicht aus. SolarWinds Incident Response überbrückt die Lücke zwischen Erkennung und Lösung. Durch die Vereinheitlichung von Warnmeldungen aus über 200 Drittanbieter-Tools nutzt unsere Plattform KI-gestützte Korrelation und intelligente Deduplizierung, um Alarmmüdigkeit zu beseitigen. Für DevOps-, SRE- und IT-Teams bedeutet dies eine massive Reduzierung des "Lärms", sodass sie sich auf die kritische Systemgesundheit konzentrieren können, anstatt falschen Positiven nachzujagen. Wichtige Vorteile für leistungsstarke Teams umfassen: Beschleunigte Behebung: Erzielen Sie signifikante betriebliche Verbesserungen, wobei Kunden von einer Reduzierung der mittleren Behebungszeit (MTTR) um bis zu 68 % und einer Verbesserung der mittleren Anerkennungszeit (MTTA) um 93 % berichten. Intelligentes Bereitschaftsmanagement: Automatisieren Sie komplexe Planungs- und Eskalationspfade. Stellen Sie sicher, dass der richtige Fachexperte sofort über Slack, Microsoft Teams, SMS oder mobile App-Benachrichtigungen erreicht wird. Proaktive SRE-Workflows: Gehen Sie über reaktives Löschen von Bränden hinaus. Verwenden Sie standardisierte Runbooks, automatisierte Nachbesprechungen und SLO-Tracking, um die besten Praktiken des Site Reliability Engineering (SRE) mühelos zu übernehmen. Echtzeit-Zusammenarbeit: Ermöglichen Sie funktionsübergreifendes "Incident Swarming" mit integrierten Kommunikationstools und geteilter Sichtbarkeit, um sicherzustellen, dass Stakeholder über automatisierte Statusseiten informiert werden. Unsere Mission ist es, die benutzerfreundlichste Lösung für das Vorfallmanagement auf dem Markt bereitzustellen. Durch die Kombination tiefer Einblicke in die Beobachtbarkeit mit proaktiver Automatisierung befähigen wir Unternehmen, die Systemzuverlässigkeit zu stärken und nahtlose digitale Erlebnisse zu liefern. Egal, ob Sie lokale Infrastrukturen verwalten oder in der Cloud skalieren, SolarWinds Incident Response bietet den strukturierten Ansatz, der erforderlich ist, um die betriebliche Widerstandsfähigkeit aufrechtzuerhalten. Verwandeln Sie Ihren Vorfalllebenszyklus von einer manuellen Belastung in einen optimierten, automatisierten Motor für kontinuierliche Verbesserung.

**Average Rating:** 4.4/5.0

**Total Reviews:** 307

#### How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?

- **War the product ein guter Geschäftspartner?:** 9.1/10 (Category avg: 9.1/10)
- **Visualisierung des Lebenszyklus:** 8.3/10 (Category avg: 8.8/10)
- **Konstante Überwachung:** 8.8/10 (Category avg: 9.0/10)
- **Textgenerierung:** 7.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

- **Verkäufer:** [SolarWinds Worldwide LLC](https://www.g2.com/de/sellers/solarwinds-worldwide-llc)
- **Gründungsjahr:** 1999
- **Hauptsitz:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 Mitarbeiter\*innen auf LinkedIn®
- **Eigentum:** NYSE: SWI

#### Who Uses This Product?

- **Who Uses This:** DevOps-Ingenieur, Software-Ingenieur
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 50% Medium, 41% Small

#### What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Echtzeit-Benachrichtigungs- und Planungsfunktionen** von Squadcast, die ihre Vorfallmanagement-Erfahrung verbessern.
- Benutzer schätzen die **einfache und benutzerfreundliche Oberfläche** von SolarWinds IT Incident Response, die es einfach macht, sie einzurichten und zu verwenden.
- Benutzer finden, dass die **intuitive Navigation und robuste Automatisierung** von Squadcast das Vorfallmanagement rationalisieren und die Effizienz des Teams verbessern.
- Benutzer schätzen die **breite Palette an Integrationen** in SolarWinds IT Incident Response, die das zentrale Vorfallmanagement über verschiedene Tools hinweg verbessern.
- Benutzer schätzen die **Funktionsvielfalt** von SolarWinds IT Incident Response, insbesondere seine Echtzeitwarnungen und Berichtsfunktionen.

##### Cons

- Benutzer haben **Benachrichtigungsprobleme** mit Squadcast, einschließlich Alarmflut und Schwierigkeiten bei der effektiven Verwaltung von Benachrichtigungen.
- Benutzer kämpfen mit **Alarmüberlastung** in Squadcast, wenn die Konfigurationen nicht richtig eingerichtet sind, was zu Ermüdung führt.
- Benutzer finden die **fehlenden Funktionen** frustrierend, da unzureichende Benachrichtigungsoptionen und minderwertige Filterfunktionen die Benutzerfreundlichkeit beeinträchtigen.
- Benutzer berichten von **Funktionsproblemen** mit komplexer Benutzeroberfläche und Schwierigkeiten bei der Durchführung von Batch-Aktionen für Vorfälle in Squadcast.
- Benutzer stehen vor **Planungsproblemen** , die Managementaufgaben verkomplizieren und das allgemeine Benutzererlebnis mit der App beeinträchtigen.

#### What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

**["Mühelose Implementierung und funktionsreiche Integration"](https://www.g2.com/de/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)**

**Rating:** 4.0/5.0 stars

_— Chinthaka J._

[Read full review](https://www.g2.com/de/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)

**["Leistungsstarke Bereitschaftsplanung, intelligente Alarmweiterleitung und nahtlose Überwachungsintegrationen"](https://www.g2.com/de/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)**

**Rating:** 5.0/5.0 stars

_— Manan M._

[Read full review](https://www.g2.com/de/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)

#### What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

- [Can you edit on SquadCast?](https://www.g2.com/de/discussions/can-you-edit-on-squadcast)
- [Wie viel kostet SquadCast?](https://www.g2.com/de/discussions/how-much-does-squadcast-cost) - 1 comment
- [How do you use SquadCast?](https://www.g2.com/de/discussions/how-do-you-use-squadcast)
- [Was ist SquadCast?](https://www.g2.com/de/discussions/squadcast-what-is-squadcast) - 2 comments

### [incident.io](https://www.g2.com/products/incident-io/reviews)

incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools. At the center is Nexus, a living AI model of your production environment built entirely from your own data: your runbooks, your services, and every incident you've ever run. Nexus gets smarter every time you use the platform, and it powers Investigations, our agentic root cause analysis. The moment an alert fires, Investigations reasons across your telemetry, deploys, and past incidents, then hands your team a root-cause hypothesis with the evidence, before anyone has opened a laptop. The incident.io agent works everywhere your team already does, from Slack and Teams to web, mobile, and MCP, both when you ask it and on its own in the background. It's a platform with an agent, not just an agent, so the essential work of running incidents, paging the right people, and keeping stakeholders updated keeps happening reliably. The result is a shift from simply managing incidents to continuously improving reliability. The best teams don't just respond to failure faster. They detect issues before customers do, resolve them with fewer people pulled in, and stop the same incidents from recurring. Every incident makes the system smarter, so reliability compounds. From the SRE to the support rep to the CTO, teams spend less time firefighting and more time building software their customers trust.

**Average Rating:** 4.8/5.0

**Total Reviews:** 227

#### How Do G2 Users Rate incident.io?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.3/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.8/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind incident.io?

- **Seller:** [incident.io](https://www.g2.com/sellers/incident-io)
- **Company Website:** incident.io
- **Year Founded:** 2021
- **HQ Location:** New York, US
- **Twitter:** @incident\_io  
3,684 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c6104beeef27133e1e1fac5d383c8310d12886bdf922f617cc20c9e1c21cef5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fincident-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
199 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Software Engineer, Site Reliability Engineer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 65% Medium, 23% Large

#### What Do G2 Reviewers Say About incident.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of incident.io, which streamlines incident management and enhances overall workflow efficiency.
- Users value the **powerful Slack integration** for its efficiency in managing real-time incident responses and communication.
- Users praise the **helpful and responsive customer support** of incident.io, making their onboarding seamless and enjoyable.
- Users love the **seamless integrations** of incident.io, enhancing incident management and collaboration through various platforms.
- Users appreciate the **excellent customer satisfaction** with incident.io's seamless UX and responsive support throughout the process.

##### Cons

- Users note the **lack of robust reporting features** for enterprise needs, limiting effective analytics and customizations.
- Users note **integration issues** with incident.io, finding it lacks depth and requires manual steps for effectiveness.
- Users express frustration over **limited customization** options, particularly for notifications and reporting features in incident.io.
- Users express frustration over **limited features** , wishing for enhanced customization and more robust functionality in incident.io.
- Users note several **feature issues** with the public API and catalog creation, impacting integration and usability.

#### What Are Recent G2 Reviews of incident.io?

**["Native Slack Incident Management That Automates Follow-Ups and Post-Mortems"](https://www.g2.com/survey_responses/incident-io-review-13168828)**

**Rating:** 4.5/5.0 stars

_— Luca G._

[Read full review](https://www.g2.com/survey_responses/incident-io-review-13168828)

**["Phenomenal Support, Powerful AI Features, and Tons of Integrations"](https://www.g2.com/survey_responses/incident-io-review-13182654)**

**Rating:** 5.0/5.0 stars

_— Guilherme R._

[Read full review](https://www.g2.com/survey_responses/incident-io-review-13182654)

#### What Are G2 Users Discussing About incident.io?

- [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment
- [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment

### [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

**Average Rating:** 4.5/5.0

**Total Reviews:** 262

#### How Do G2 Users Rate Hexnode UEM?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Hexnode UEM?

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** www.mitsogo.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode  
17,615 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb8dafaa52bbdd30fb36a0014bad1a9201ac5f2f3a1f5fc73bb6ede20d24ed01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4823816%2F&secure%5Burl_type%5D=linkedin_company_website)  
532 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Business Analyst, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 36% Small

#### What Do G2 Reviewers Say About Hexnode UEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Hexnode UEM, enhancing their ability to manage and configure features effortlessly.
- Users appreciate the **cross-platform device management** of Hexnode UEM, simplifying setup and profile management for everyone.
- Users appreciate the **ease of use** of Hexnode UEM, praising its simplicity and responsive 24/7 support.
- Users appreciate the **stellar customer support** of Hexnode UEM, which provides excellent assistance when needed.
- Users value the **easy app management** features of Hexnode UEM, enhancing control and navigation for administrators.

##### Cons

- Users find the **missing features** in Hexnode UEM frustrating, particularly for user management and Kiosk mode functionality.
- Users are frustrated with the **cumbersome MFA process** for bulk device removal, leading to time waste and inbox clutter.
- Users are disappointed that Hexnode UEM has **limited features** , particularly for end-user management and Windows support.
- Users find the **pricing to be quite expensive** , especially for smaller teams seeking flexibility in plans.
- Users are frustrated by the **lack of advanced features** , which limits customization and insights in Hexnode UEM.

#### What Are Recent G2 Reviews of Hexnode UEM?

**["Clean UI, Powerful Cross-Platform MDM, and Fast Support"](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)**

**Rating:** 5.0/5.0 stars

_— Tiago G._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)

**["Hexnode UEM-The Unified Platform That Eliminates Multi-MDM Fragmentation"](https://www.g2.com/survey_responses/hexnode-uem-review-13219003)**

**Rating:** 5.0/5.0 stars

_— Ansh B._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13219003)

#### What Are G2 Users Discussing About Hexnode UEM?

- [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment
- [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution)
- [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do)
- [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment
- [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm)

### [BigPanda](https://www.g2.com/products/bigpanda/reviews)

BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 125

#### How Do G2 Users Rate BigPanda?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind BigPanda?

- **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda)
- **Company Website:** bigpanda.io
- **Year Founded:** 2012
- **HQ Location:** Mountain View, California
- **Twitter:** @bigpanda  
3,072 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db03fec91b980adbc42b3ddff523fed872925292ce07c07bedadaa86b90f3d66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2598034%2F&secure%5Burl_type%5D=linkedin_company_website)  
336 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Developer, Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Large, 35% Small

#### What Do G2 Reviewers Say About BigPanda?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Alerting System** effective for reducing noise and streamlining incident management through automation.
- Users value the **noise reduction** and efficiency achieved in incident management through BigPanda's automation and streamlined workflows.
- Users value the **automation** features of BigPanda, which greatly enhance incident management and reduce noise in workflows.
- Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly.
- Users commend BigPanda for **reducing noise and streamlining incident management** , enhancing overall efficiency through automated workflows.

#### What Are Recent G2 Reviews of BigPanda?

**["BigPanda Turns Alert Noise Into Actionable Incidents with Smart Correlation"](https://www.g2.com/survey_responses/bigpanda-review-13216003)**

**Rating:** 4.5/5.0 stars

_— Atharva S._

[Read full review](https://www.g2.com/survey_responses/bigpanda-review-13216003)

**["BigPanda brings clarity ity to noisy monitoring with smart alert correlation"](https://www.g2.com/survey_responses/bigpanda-review-13221337)**

**Rating:** 4.5/5.0 stars

_— Bryce H._

[Read full review](https://www.g2.com/survey_responses/bigpanda-review-13221337)

#### What Are G2 Users Discussing About BigPanda?

- [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda)
- [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment
- [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment
- [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do)

### [SIGNL4](https://www.g2.com/products/signl4-derdack/reviews)

SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running.

**Average Rating:** 4.6/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate SIGNL4?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.6/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.9/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SIGNL4?

- **Seller:** [Derdack](https://www.g2.com/sellers/derdack)
- **Company Website:** www.derdack.com
- **Year Founded:** 1999
- **HQ Location:** Potsdam, Germany
- **Twitter:** @Derdack  
10,176 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bde1c4874caf6fb283ca097978f4a4cfc33fed76aae97d7a6e03e659de188247&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136208%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Government Administration
- **Company Size:** 37% Small, 35% Medium

#### What Do G2 Reviewers Say About SIGNL4?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of SIGNL4, appreciating its intuitive setup and seamless integration capabilities.
- Users appreciate SIGNL4's **efficient alerting and seamless integration** , enhancing team coordination and IT monitoring capabilities significantly.
- Users find SIGNL4's **efficient alerting system** invaluable for IT monitoring and quick response to issues.
- Users value the **efficient alert management** of SIGNL4, facilitating quick responses without disrupting ongoing processes.
- Users value the **exceptional customer support** of SIGNL4, providing prompt assistance for smooth implementation and usage.

##### Cons

- Users face **integration issues** when connecting SIGNL4 to on-premises systems, requiring extra resources and effort.
- Users express concern about the **expensive subscription requirements** for different teams to access appropriate license tiers.
- Users desire **missing features** like more built-in connections and remote action capabilities to enhance SIGNL4's functionality.
- Users experience **notification issues** with SIGNL4, often finding alerts overwhelming and difficult to manage effectively.
- Users find the **complex UI** of SIGNL4 makes navigation challenging and alerts overwhelming, complicating the user experience.

#### What Are Recent G2 Reviews of SIGNL4?

**["Real added value for reliable IT monitoring"](https://www.g2.com/survey_responses/signl4-review-10878599)**

**Rating:** 5.0/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/signl4-review-10878599)

**["SIGNL4: Reliable alerting with a strong app and easy integration"](https://www.g2.com/survey_responses/signl4-review-12668379)**

**Rating:** 4.5/5.0 stars

_— Stefan F._

[Read full review](https://www.g2.com/survey_responses/signl4-review-12668379)

#### What Are G2 Users Discussing About SIGNL4?

- [What is SIGNL4 used for?](https://www.g2.com/discussions/what-is-signl4-used-for) - 1 comment

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