Best Incident Management Software for Small Business - Page 2

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 233

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,000+ Authentic Reviews
  • 233+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, xMatters, ServiceNow IT Service Management, Jira Service Management, New Relic, Better Stack, Freshservice, and PagerDuty.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=new-relic&focus%5B%5D=better-stack&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&segment=small-business)

Pulseway

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.

Average Rating: 4.5/5.0

Total Reviews: 122

How Do G2 Users Rate Pulseway?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 5.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Pulseway?

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Pulseway?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support of Pulseway, highlighting their responsiveness and understanding of unique business needs.
  • Users find Pulseway to be easy to use, enabling seamless access and integration for efficient infrastructure management.
  • Users love the exceptional customer support of Pulseway, enhancing their experience and making service management seamless.
  • Users praise the intuitive interface of Pulseway, making it easy to implement and enhancing business operations seamlessly.
  • Users value the effective monitoring capabilities of Pulseway, enabling efficient IT management with minimal oversight.
Cons
  • Users are frustrated with constant upselling and unfinished features, alongside issues with logging out and reporting quality.
  • Users note that improvement is needed in reporting, feature implementation speed, and mobile app consistency.
  • Users express frustration over the missing features, including inadequate network monitoring and outdated mobile app functionality.
  • Users find that Pulseway's reporting and mobile app functionality needs improvement for a more cohesive experience.
  • Users note the limited features of Pulseway, particularly in network monitoring and mobile app updates.

What Are Recent G2 Reviews of Pulseway?

What Are G2 Users Discussing About Pulseway?

SolarWinds Service Desk

Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery.

Average Rating: 4.3/5.0

Total Reviews: 782

How Do G2 Users Rate SolarWinds Service Desk?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.4/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.4/10 (Category avg: 9.0/10)
  • AI Text Generation: 5.9/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds Service Desk?

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 67% Medium, 23% Large

What Do G2 Reviewers Say About SolarWinds Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the integrated ticketing and incident tracking in SolarWinds Service Desk, enhancing issue resolution and reporting.
  • Users value the improved visibility of tickets and insights provided by SolarWinds Service Desk for asset management.
  • Users appreciate the ease of use of SolarWinds Service Desk, making it simple to manage support requests efficiently.
  • Users value the ease of ticket submission in SolarWinds Service Desk, facilitating smooth operations for their teams.
  • Users value the simplified interface of SolarWinds Service Desk, making ITSM processes accessible and efficient.
Cons
  • Users find the missing features in SolarWinds Service Desk limit its effectiveness for large enterprise needs.
  • Users find the search functionality challenging, particularly when looking for specific asset tag numbers without ticket numbers.
  • Users express concerns about insufficient information, impacting device management and requiring manual troubleshooting for discrepancies.
  • Users express concerns over the limited features of SolarWinds Service Desk, indicating a need for more customizations and integrations.
  • Users experience app limitations regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk.

What Are Recent G2 Reviews of SolarWinds Service Desk?

What Are G2 Users Discussing About SolarWinds Service Desk?

Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

Average Rating: 4.8/5.0

Total Reviews: 167

How Do G2 Users Rate Rootly?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.6/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.5/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.4/10 (Category avg: 7.3/10)

Who Is the Company Behind Rootly?

  • Seller: Rootly
  • Company Website:
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Site Reliability Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 30% Large

What Do G2 Reviewers Say About Rootly?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration of Rootly, ensuring a smooth incident management experience within familiar workflows.
  • Users love the automation features of Rootly, enhancing efficiency and streamlining incident management effortlessly.
  • Users value the Slack integration of Rootly for seamless incident management and real-time collaboration.
  • Users value the responsive customer support from Rootly, enhancing the incident management experience and communication significantly.
  • Users appreciate the easy setup of Rootly, enabling quick onboarding and efficient integration with existing tools.
Cons
  • Users note integration issues with Rootly, as it lacks robust out-of-the-box options compared to competitors.
  • Users note the lack of out-of-the-box integrations, which limits functionality compared to competitors despite effective workarounds.
  • Users find feature issues in Rootly's integrations and reporting tools, requiring extensive effort for optimal usage.
  • Users experience notification overload in Slack during incidents, leading to frustration and distraction from critical tasks.
  • Users feel that the overwhelming options in Rootly can lead to confusion and notification overload during incidents.

What Are Recent G2 Reviews of Rootly?

What Are G2 Users Discussing About Rootly?

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SIGNL4

SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running.

Average Rating: 4.6/5.0

Total Reviews: 88

How Do G2 Users Rate SIGNL4?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.6/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.9/10 (Category avg: 7.3/10)

Who Is the Company Behind SIGNL4?

  • Seller: Derdack
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Potsdam, Germany
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Government Administration
  • Company Size: 40% Small, 33% Medium

What Do G2 Reviewers Say About SIGNL4?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy setup and intuitive design of SIGNL4, making it a user-friendly communication tool.
  • Users value SIGNL4 for its efficient alerting and robust integration, enhancing IT monitoring and team coordination effortlessly.
  • Users value the efficient alerting system of SIGNL4 for timely IT issue detection and response management.
  • Users find SIGNL4's efficient alert management crucial for timely IT issue detection and seamless emergency response.
  • Users praise the prompt and effective customer support of SIGNL4, enhancing their overall experience and implementation process.
Cons
  • Users find integration issues with SIGNL4 challenging, especially when connecting on-premises systems to the SaaS solution.
  • Users are frustrated by the expensive subscription model, requiring multiple licenses for different teams' access.
  • Users desire more missing features such as built-in connections and remote actions for enhanced functionality.
  • Users experience notification issues with SIGNL4, finding alerts too frequent and information overwhelming.
  • Users find that the app has a complex UI that hinders intuitive use and information clarity.

What Are Recent G2 Reviews of SIGNL4?

What Are G2 Users Discussing About SIGNL4?

OnPage

OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

Average Rating: 4.3/5.0

Total Reviews: 312

How Do G2 Users Rate OnPage?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.5/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.6/10 (Category avg: 7.3/10)

Who Is the Company Behind OnPage?

  • Seller: OnPage
  • Company Website:
  • Year Founded: 1997
  • HQ Location: Waltham, MA
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Physician
  • Top Industries: Hospital & Health Care, Information Technology and Services
  • Company Size: 53% Small, 29% Medium

What Do G2 Reviewers Say About OnPage?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OnPage, finding the app simple to navigate and setup.
  • Users appreciate the notification system of OnPage, which ensures timely alerts and keeps them organized effortlessly.
  • Users find the easy setup of OnPage incredibly convenient, ensuring stress-free readiness for on-call tasks.
  • Users praise the reliability of OnPage, ensuring timely notifications even in areas with poor connectivity.
  • Users commend the easy setup of OnPage, finding it straightforward and hassle-free for quick access.
Cons
  • Users experience notification issues with OnPage, including delays in login codes and disruptive alerts at inconvenient times.
  • Users are frustrated with the sound issues of OnPage, as alerts cannot be silenced or customized effectively.
  • Users find the call issues in OnPage frustrating and inconvenient, affecting their overall communication experience.
  • Users find the interface challenging and suggest improvements for easier navigation and usability.
  • Users experience login and information delays with OnPage, affecting their overall usability during essential tasks.

What Are Recent G2 Reviews of OnPage?

What Are G2 Users Discussing About OnPage?

Mezmo

Mezmo built an AI SRE agent that helps SRE and platform teams manage production environments with greater context, control, and trust. It supports autonomous incident detection, investigates incidents, identifies likely root causes, generates post-mortems, and turns repeatable operations work into governed agentic workflows on-call teams can rely on. The agent runs on AURA, Mezmo’s open-source agent harness, and is grounded by Mezmo’s real-time telemetry pipeline. Together, they give the agent task-ready context from logs, metrics, and traces instead of raw data dumps. Mezmo keeps production AI inspectable and controlled. Teams can connect their own models, integrate existing tools through MCP, run workflows on their own infrastructure, and audit every plan, prompt, and tool call. Mezmo is built for SRE and platform teams that want to bring AI into production operations without giving up control, context, or trust.

Average Rating: 4.6/5.0

Total Reviews: 213

How Do G2 Users Rate Mezmo?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)

Who Is the Company Behind Mezmo?

  • Seller: Mezmo
  • Year Founded: 2015
  • HQ Location: San Jose, California
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, CTO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Small, 32% Medium

What Do G2 Reviewers Say About Mezmo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the powerful search functionality of Mezmo, enabling quick access to relevant logs and context.
  • Users value the real-time alerts from Mezmo, enhancing log management with easy implementation and visibility.
  • Users appreciate the excellent data visualization features of Mezmo, making log monitoring and analysis straightforward and efficient.
  • Users value the efficiency improvement with Mezmo, significantly enhancing productivity and streamlining log analysis.
  • Users value the comprehensive visibility Mezmo provides into distributed systems, enhancing operational efficiency and customer experience.
Cons
  • Users find the UX improvement necessary, citing complexity and design issues that hinder first-time navigation.
  • Users find the complex setup of Mezmo requires specialized knowledge and significant resources for effective maintenance.
  • Users find learning Mezmo tricky at first, but appreciate the team's continuous improvements and support.
  • Users are frustrated by the limitation of log levels, missing support for regular console logging and poor documentation.
  • Users find Mezmo's website not user-friendly, citing difficulties in navigation and accessing documentation for first-time use.

What Are Recent G2 Reviews of Mezmo?

What Are G2 Users Discussing About Mezmo?

Mattermost

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development. Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com.

Average Rating: 4.3/5.0

Total Reviews: 355

How Do G2 Users Rate Mattermost?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Mattermost?

Who Uses This Product?

  • Who Uses This: Senior Software Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 37% Medium, 33% Large

What Do G2 Reviewers Say About Mattermost?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Mattermost, facilitating quick communication and effective team coordination.
  • Users love Mattermost for its user-friendly interface and versatile communication capabilities, making teamwork efficient and enjoyable.
  • Users value the seamless integrations in Mattermost, enhancing team communication with various tools and custom bots.
  • Users appreciate the robust security and data ownership features of Mattermost, ensuring privacy and compliance.
  • Users enjoy the easy-to-use interface of Mattermost, facilitating efficient team collaboration through structured channels and robust integrations.
Cons
  • Users struggle with the not intuitive interface of Mattermost, finding it challenging and inconsistent during use.
  • Users frequently face performance issues with Mattermost, including lagging mobile apps and unreliable notifications during critical times.
  • Users face integration issues with Mattermost, requiring technical knowledge and causing a less seamless experience.
  • Users find the steep learning curve of Mattermost challenging, impacting their overall experience and efficiency.
  • Users often find missing features in Mattermost, complicating usability due to buried settings and challenging onboarding.

What Are Recent G2 Reviews of Mattermost?

What Are G2 Users Discussing About Mattermost?

Oh Dear

Oh Dear monitors the health of every website a team manages. Oh Dear checks uptime every minute from multiple locations and monitors SSL certificates, DNS records, domain expiration, scheduled tasks, broken links, mixed content, performance, Lighthouse, APIs, application health, ping, TCP ports, sitemaps, DNS blocklists and exposed ports. Oh Dear sends alerts through email, Slack, Microsoft Teams, PagerDuty, Opsgenie and webhooks. Oh Dear includes branded status pages, client-ready reports, unlimited users and every monitoring feature on every plan. Oh Dear also includes AI-powered checks and SSO. Mattias Geniar and Freek Van der Herten founded Oh Dear in Belgium in 2018. Oh Dear stores monitoring data in the EU and supports GDPR requirements. Oh Dear offers a 10-day trial with every feature and requires no payment information.

Average Rating: 4.7/5.0

Total Reviews: 37

How Do G2 Users Rate Oh Dear?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 7.4/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 4.9/10 (Category avg: 7.3/10)

Who Is the Company Behind Oh Dear?

  • Seller: Oh Dear
  • Year Founded: 2018
  • HQ Location: Lier, BE
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 89% Small, 5% Medium

What Do G2 Reviewers Say About Oh Dear?

AI-generated summary from verified user reviews

Pros
  • Users find the easy setup of Oh Dear incredibly beneficial for quick onboarding and monitoring performance effectively.
  • Users find Oh Dear to be a time-saving solution with easy setup and efficient tracking of website performance.
  • Users appreciate the ease of use of Oh Dear, finding it user-friendly and perfect for non-technical team members.
  • Users love the flexible notification system of Oh Dear, ensuring timely updates and quick responses to issues.
  • Users value Oh Dear's comprehensive monitoring capabilities, finding it essential for keeping track of website health.
Cons
  • Users find the pricing a bit high, wishing for more flexibility in affordable plans and site limits.
  • Users find the high costs of Oh Dear to be a drawback, especially compared to more generous competitors.
  • Users feel that Oh Dear has limited features compared to more advanced tools, affecting its overall usefulness.
  • Users find pricing issues with Oh Dear, feeling it's high and desiring more flexible plans and support.
  • Users experience confusion due to the user interface, making navigation difficult despite its overall functionality.

What Are Recent G2 Reviews of Oh Dear?

AlertOps

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Average Rating: 4.7/5.0

Total Reviews: 153

How Do G2 Users Rate AlertOps?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.2/10 (Category avg: 7.3/10)

Who Is the Company Behind AlertOps?

  • Seller: AlertOps
  • Year Founded: 2019
  • HQ Location: Bloomingdale, IL
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Service Manager, Systems Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 72% Small, 21% Medium

What Do G2 Reviewers Say About AlertOps?

AI-generated summary from verified user reviews

Pros
  • Users value the flexibility and efficiency of AlertOps' alert management, streamlining notifications and improving the process significantly.
  • Users commend the responsive customer support of AlertOps, appreciating their assistance throughout the setup and integration process.
  • Users value the exceptional customer support of AlertOps, appreciating their responsiveness and effective assistance in setup.
  • Users find the easy setup of AlertOps greatly enhances their experience, simplifying configuration and integration.
  • Users value the responsive team collaboration in AlertOps that enhances alert management and support efficiency.
Cons
  • Users often face scheduling issues that complicate setup and can lead to confusion and negative outcomes for the team.
  • Users find the complex UI challenging, with non-intuitive functionality despite good support and documentation.
  • Users find the interface a bit complex, which can hinder ease of use and navigation in AlertOps.
  • Users experience occasional delays in the webcal feed to Outlook Calendar, which can disrupt scheduling.
  • Users find the distracting design of AlertOps hampers usability and detracts from their overall experience.

What Are Recent G2 Reviews of AlertOps?

What Are G2 Users Discussing About AlertOps?

Serviceaide ChangeGear

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

Average Rating: 3.9/5.0

Total Reviews: 104

How Do G2 Users Rate Serviceaide ChangeGear?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 7.9/10 (Category avg: 8.8/10)
  • Constant Monitoring: 7.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.4/10 (Category avg: 7.3/10)

Who Is the Company Behind Serviceaide ChangeGear?

  • Seller: Serviceaide
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Jose, California
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Information Technology and Services
  • Company Size: 50% Medium, 39% Large

What Do G2 Reviewers Say About Serviceaide ChangeGear?

AI-generated summary from verified user reviews

Pros
  • Users value the effective incident management in Serviceaide ChangeGear, enhancing team collaboration and streamlining workflows.
  • Users value the well-organized asset management system of ChangeGear, enhancing accountability and streamlining tracking processes.
  • Users value the collaboration features of Serviceaide ChangeGear, enhancing team coordination and reducing miscommunication across departments.
  • Users value the seamless integration of Serviceaide ChangeGear with tools, enhancing efficiency and streamlining change management processes.
  • Users value the robust task management of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively.
Cons
  • Users find the outdated interface of Serviceaide ChangeGear hinders efficiency and complicates navigation through tasks.
  • Users often face slow performance with Serviceaide ChangeGear, causing delays and frustrations during urgent tasks.
  • Users find missing features in ChangeGear, particularly in reporting tools and approval processes, hindering efficiency.
  • Users experience slow loading issues that hinder task efficiency and create frustration during urgent situations.
  • Users face issues with outdated interface and rigidity, making navigation and customization frustrating and time-consuming.

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Opsgenie

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

Average Rating: 4.2/5.0

Total Reviews: 53

How Do G2 Users Rate Opsgenie?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.3/10 (Category avg: 7.3/10)

Who Is the Company Behind Opsgenie?

  • Seller: Atlassian
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®
  • Ownership: NASDAQ:TEAM
  • Phone: +61 2 9262 1443

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 28% Small

What Do G2 Reviewers Say About Opsgenie?

AI-generated summary from verified user reviews

Pros
  • Users value the extensive integration options for alerts in Opsgenie, enhancing organization and efficiency.
  • Users love the integration capabilities of Opsgenie, enabling alerts from various tools and effective tag management.
  • Users value the automation capabilities of Opsgenie, enhancing alerts and facilitating efficient team management.
  • Users find Opsgenie to be easy to use, simplifying the management of their rotating on-call schedule.
  • Users value the easy integrations with multiple tools, enhancing alert management and resource organization in Opsgenie.
Cons
  • Users experience a noticeable learning curve due to Atlassian's changes in Opsgenie's integration with Jira Service Management.
  • Users experience a steep learning curve due to changes in navigation and integration with Jira Service Management.

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What Are G2 Users Discussing About Opsgenie?

incident.io

incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools. At the center is Nexus, a living AI model of your production environment built entirely from your own data: your runbooks, your services, and every incident you've ever run. Nexus gets smarter every time you use the platform, and it powers Investigations, our agentic root cause analysis. The moment an alert fires, Investigations reasons across your telemetry, deploys, and past incidents, then hands your team a root-cause hypothesis with the evidence, before anyone has opened a laptop. The incident.io agent works everywhere your team already does, from Slack and Teams to web, mobile, and MCP, both when you ask it and on its own in the background. It's a platform with an agent, not just an agent, so the essential work of running incidents, paging the right people, and keeping stakeholders updated keeps happening reliably. The result is a shift from simply managing incidents to continuously improving reliability. The best teams don't just respond to failure faster. They detect issues before customers do, resolve them with fewer people pulled in, and stop the same incidents from recurring. Every incident makes the system smarter, so reliability compounds. From the SRE to the support rep to the CTO, teams spend less time firefighting and more time building software their customers trust.

Average Rating: 4.8/5.0

Total Reviews: 238

How Do G2 Users Rate incident.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.4/10 (Category avg: 7.3/10)

Who Is the Company Behind incident.io?

  • Seller: incident.io
  • Company Website:
  • Year Founded: 2021
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    218 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Site Reliability Engineer, Senior Software Engineer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 63% Medium, 22% Large

What Do G2 Reviewers Say About incident.io?

AI-generated summary from verified user reviews

Pros
  • Users admire the ease of use of incident.io, which streamlines incident management and enhances overall efficiency.
  • Users highlight the helpful and responsive customer support of incident.io, enhancing the overall experience significantly.
  • Users find the Slack integration invaluable for simplifying incident management and keeping teams informed effortlessly.
  • Users highlight the seamless integrations of incident.io, enhancing incident management and collaboration across teams.
  • Users appreciate the excellent customer satisfaction with incident.io, praising its ease of use and effective integration.
Cons
  • Users highlight the missing features in incident.io, particularly in reporting capabilities and SLA tracking.
  • Users express frustration over limited features, wishing for enhanced customization and broader functionality in incident.io.
  • Users find feature issues with catalog creation and limited API capabilities hinder effective incident management in incident.io.
  • Users report integration issues with incident.io, often requiring manual steps and lacking mature connections to other tools.
  • Users find the setup and configuration confusing, especially regarding escalation paths and the UI's frequent changes.

What Are Recent G2 Reviews of incident.io?

What Are G2 Users Discussing About incident.io?

Xurrent ITSM

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

Average Rating: 4.6/5.0

Total Reviews: 83

How Do G2 Users Rate Xurrent ITSM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 7.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.7/10 (Category avg: 7.3/10)

Who Is the Company Behind Xurrent ITSM?

  • Seller: Xurrent
  • Year Founded: 2010
  • HQ Location: Santa Barbara, US
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 51% Large, 30% Medium

What Do G2 Reviewers Say About Xurrent ITSM?

AI-generated summary from verified user reviews

Pros
  • Users find Xurrent ITSM easy to set up and maintain, enhancing the overall user experience significantly.
  • Users value the scalable, service-centric approach of Xurrent, enhancing efficiency and collaboration across departments.
  • Users appreciate the intuitive design of Xurrent ITSM, simplifying workflows and enhancing collaboration across the platform.
  • Users highlight the efficiency of Xurrent ITSM, enabling quick implementation and improved service delivery across departments.
  • Users highlight the implementation ease of Xurrent ITSM, enabling quick setup and minimal ongoing maintenance.
Cons
  • Users find the missing features in Xurrent ITSM frustrating, especially regarding advanced workflows and API functionalities.
  • Users are disappointed by the limited features of Xurrent ITSM, restricting advanced workflows and integration capabilities.
  • Users find the poor design of Xurrent ITSM detracts from usability, especially with its clunky interface and dated look.
  • Users find the dated interface of Xurrent ITSM lacking, though improvements are promised in the near future.
  • Users express concerns over insufficient information, noting outdated documentation and lack of dynamic API lookups causing data duplication.

What Are Recent G2 Reviews of Xurrent ITSM?

What Are G2 Users Discussing About Xurrent ITSM?

SolarWinds IT Incident Response (Squadcast)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

Average Rating: 4.4/5.0

Total Reviews: 307

How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.4/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

Who Uses This Product?

  • Who Uses This: DevOps Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Medium, 41% Small

What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficiency of Squadcast, enabling streamlined incident management and quick setup for their teams.
  • Users value the automatic escalation and customizable notifications of SolarWinds IT Incident Response, enhancing incident management efficiency.
  • Users value the reliability and consistent performance of SolarWinds IT Incident Response, ensuring confidence during critical incidents.
  • Users value the intuitive design of SolarWinds IT Incident Response, enabling seamless navigation and efficient incident management.
  • Users benefit from the automation features of Squadcast, streamlining incident response and enabling quick resolution.
Cons
  • Users experience notification issues with Squadcast, including alert floods and limitations in acknowledging multiple alerts simultaneously.
  • Users experience alert overload with Squadcast, resulting in potential fatigue and challenges in managing multiple notifications.
  • Users find the missing features in SolarWinds IT Incident Response limiting their incident management efficiency.
  • Users experience feature issues with Squadcast, including complex UI and difficulties in handling mass actions effectively.
  • Users face challenges with call issues, including lack of round robin alerts and difficulties in acknowledging calls.

What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

Hexnode UEM

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

Average Rating: 4.5/5.0

Total Reviews: 289

How Do G2 Users Rate Hexnode UEM?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)

Who Is the Company Behind Hexnode UEM?

  • Seller: Mitsogo Inc.
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    532 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Business Analyst
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Medium, 36% Small

What Do G2 Reviewers Say About Hexnode UEM?

AI-generated summary from verified user reviews

Pros
  • Users find Hexnode UEM's ease of use exceptional, especially praising the helpful support for resolving issues.
  • Users value the user-friendly interface and smooth navigation of Hexnode UEM, enhancing configuration and management tasks.
  • Users appreciate the ability to manage devices across different OS, making setup and profile management seamless.
  • Users appreciate the stellar customer support from Hexnode UEM, making issue resolution easy and effective.
  • Users appreciate the ease of policy management in Hexnode UEM, simplifying device onboarding and enhancing security measures.
Cons
  • Users find Hexnode UEM lacking features in reporting and management, particularly for Windows environments and advanced automation.
  • Users find the pricing to be quite expensive, particularly impacting smaller teams looking for flexible plans.
  • Users find the limited features of Hexnode UEM restrictive, particularly in user management and Windows environments.
  • Users experience missing features, such as end-user management and app switching in Kiosk mode, hindering usability.
  • Users express frustration with the inefficient MFA process that slows down bulk device removal and clutters inboxes.

What Are Recent G2 Reviews of Hexnode UEM?

What Are G2 Users Discussing About Hexnode UEM?

Tian Lin
TL
Researched and written by Tian Lin
Updated