# Best Incident Management Software for Small Business - Page 2

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 133

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,500+ Authentic Reviews
- 133+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=139215&focus%5B%5D=2864&focus%5B%5D=124535&focus%5B%5D=1557799)

Highlighted products: NinjaOne, xMatters, ServiceNow IT Service Management, Jira Service Management, New Relic, Freshservice, Better Stack, and Sherlocks.ai.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=new-relic&focus%5B%5D=freshservice&focus%5B%5D=better-stack&focus%5B%5D=sherlocks-ai&segment=small-business)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-06T04%3A04%3A49Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=0527e4e87248be9cb22805f973cb17a807833f171c00856864ca4c02ec68546b&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [Mezmo](https://www.g2.com/products/mezmo/reviews)

Mezmo built an AI SRE agent that helps SRE and platform teams manage production environments with greater context, control, and trust. It supports autonomous incident detection, investigates incidents, identifies likely root causes, generates post-mortems, and turns repeatable operations work into governed agentic workflows on-call teams can rely on. The agent runs on AURA, Mezmo’s open-source agent harness, and is grounded by Mezmo’s real-time telemetry pipeline. Together, they give the agent task-ready context from logs, metrics, and traces instead of raw data dumps. Mezmo keeps production AI inspectable and controlled. Teams can connect their own models, integrate existing tools through MCP, run workflows on their own infrastructure, and audit every plan, prompt, and tool call. Mezmo is built for SRE and platform teams that want to bring AI into production operations without giving up control, context, or trust.

**Average Rating:** 4.6/5.0

**Total Reviews:** 213

#### How Do G2 Users Rate Mezmo?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Mezmo?

- **Seller:** [Mezmo](https://www.g2.com/sellers/mezmo)
- **Year Founded:** 2015
- **HQ Location:** San Jose, California
- **Twitter:** @mezmodata  
1,733 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84ed4135b8c0ef1fdda6394cd0862d79b2145c787cb2f9f1d0cdf5db5deb9e0a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmezmo%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About Mezmo?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Mezmo, highlighting its intuitive UI and efficient log analysis capabilities.
- Users appreciate the **ease of log collection and analysis** with Mezmo, enhancing incident response efficiency significantly.
- Users value the **real-time monitoring** capabilities of Mezmo, streamlining log management and incident response efficiency.
- Users appreciate the **real-time monitoring** capabilities of Mezmo, enhancing incident response and simplifying log analysis.
- Users commend Mezmo for its **efficiency improvement** , significantly enhancing productivity and simplifying log management across systems.

##### Cons

- Users find the **UX improvement** necessary, as the website design complicates navigation and access to documentation.
- Users note that the **complex setup** of Mezmo demands specialized skills and significant resources for effective implementation.
- Users are concerned about the **high costs** of Mezmo, especially with rising prices based on log volume.
- Users find the **learning difficulty** of Mezmo challenging at first, but recent improvements have aided in understanding.
- Users find it frustrating that they cannot use **regular "log" level** and face limitations on log submission.

#### What Are Recent G2 Reviews of Mezmo?

**["Mezmo has helped our security operations as far as speed, efficiency, and integrations available"](https://www.g2.com/survey_responses/mezmo-review-11110311)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/mezmo-review-11110311)

**["Streamlined Log Management and Observability with Mezmo"](https://www.g2.com/survey_responses/mezmo-review-11670560)**

**Rating:** 5.0/5.0 stars

_— Nilansh B._

[Read full review](https://www.g2.com/survey_responses/mezmo-review-11670560)

#### What Are G2 Users Discussing About Mezmo?

- [What does LogDNA do?](https://www.g2.com/discussions/what-does-logdna-do)
- [Is LogDNA open source?](https://www.g2.com/discussions/is-logdna-open-source) - 1 comment
- [What is the use of log DNA?](https://www.g2.com/discussions/what-is-the-use-of-log-dna)
- [How do you use LogDNA?](https://www.g2.com/discussions/how-do-you-use-logdna) - 1 comment

### [Rootly](https://www.g2.com/products/rootly/reviews)

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

**Average Rating:** 4.7/5.0

**Total Reviews:** 96

#### How Do G2 Users Rate Rootly?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Rootly?

- **Seller:** [Rootly](https://www.g2.com/sellers/rootly)
- **Company Website:** www.rootly.com
- **HQ Location:** San Francisco, US
- **Twitter:** @rootlyhq  
2,019 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3d75b4e88da13bddafcf96f4d76ccb88879e62ba19679682cd371e6a3a06f95&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frootlyhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Site Reliability Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 25% Large

#### What Do G2 Reviewers Say About Rootly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Rootly, seamlessly integrating into Slack and enhancing incident management effortlessly.
- Users admire Rootly's **exceptional customer support** , noting the team's proactive assistance and seamless communication throughout the process.
- Users praise the **Slack integration** of Rootly for enhancing real-time collaboration and minimizing context switching.
- Users praise Rootly for its **seamless automation** which simplifies incident management and enhances team collaboration and efficiency.
- Users love Rootly's **seamless integrations** , which simplify workflows and enhance collaboration with existing tools like Slack and Jira.

##### Cons

- Users identify **feature issues** with Rootly, particularly in analytics, reporting, and custom forms that need improvement.
- Users note **integration issues** with Rootly, as it lacks robust out-of-the-box options compared to competitors.
- Users note the **missing features** in Rootly, particularly lacking out-of-the-box integrations and automation options.
- Users find Rootly's **initial setup complexity** challenging, especially for smaller teams without DevOps expertise.
- Users highlight **limited features** , like needing multiple channels per incident and complex workflows, which can hinder usability.

#### What Are Recent G2 Reviews of Rootly?

**["Rootly: Reliable, Intuitive Incident Management with Excellent Reporting and Support"](https://www.g2.com/survey_responses/rootly-review-13146776)**

**Rating:** 5.0/5.0 stars

_— Steven K._

[Read full review](https://www.g2.com/survey_responses/rootly-review-13146776)

**["The Best Incident Management tool for everyone!"](https://www.g2.com/survey_responses/rootly-review-7608088)**

**Rating:** 5.0/5.0 stars

_— Karl K._

[Read full review](https://www.g2.com/survey_responses/rootly-review-7608088)

#### What Are G2 Users Discussing About Rootly?

- [What is Rootly - Manage Incidents on Slack used for?](https://www.g2.com/discussions/what-is-rootly-manage-incidents-on-slack-used-for)

### [OnPage](https://www.g2.com/products/onpage/reviews)

OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 306

#### How Do G2 Users Rate OnPage?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.5/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.6/10 (Category avg: 7.3/10)

#### Who Is the Company Behind OnPage?

- **Seller:** [OnPage](https://www.g2.com/sellers/onpage)
- **Company Website:** www.onpage.com
- **Year Founded:** 1997
- **HQ Location:** Waltham, MA
- **Twitter:** @On\_Page  
1,063 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de39b5235896f1aa6d48568e28d4177d86a651e7ecad5e6bf91a0a84de59203f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F22552%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Physician, Owner
- **Top Industries:** Hospital & Health Care, Information Technology and Services
- **Company Size:** 53% Small, 30% Medium

#### What Do G2 Reviewers Say About OnPage?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of OnPage, praising its intuitive navigation and quick setup for seamless communication.
- Users appreciate the **24/7 notification system** of OnPage, ensuring they never miss emergency alerts even on DND.
- Users appreciate the **easy setup** of OnPage, allowing for quick installation and smooth startup experiences.
- Users highlight the **exceptional reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas.
- Users highlight the **easy setup** of OnPage, allowing for a quick and straightforward installation process.

##### Cons

- Users struggle with the **inability to modify alert tones** , making nighttime work challenging and notifications overwhelming.
- Users find the **default notification sound disturbing** , often too loud, and difficult to change effectively.
- Users report **call issues** with OnPage, highlighting difficulties in calling, lack of texting, and complex interfaces.
- Users find OnPage's interface **not user-friendly** , citing difficulties in navigation and clarity during scheduling tasks.
- Users experience **delays in receiving login codes** , impacting their ability to access OnPage efficiently.

#### What Are Recent G2 Reviews of OnPage?

**["Reliable Service with Easy Navigation and Customizable Features"](https://www.g2.com/survey_responses/onpage-review-12415383)**

**Rating:** 4.0/5.0 stars

_— Kylie G._

[Read full review](https://www.g2.com/survey_responses/onpage-review-12415383)

**["OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations"](https://www.g2.com/survey_responses/onpage-review-12417551)**

**Rating:** 5.0/5.0 stars

_— David M._

[Read full review](https://www.g2.com/survey_responses/onpage-review-12417551)

#### What Are G2 Users Discussing About OnPage?

- [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment

### [Serviceaide ChangeGear](https://www.g2.com/products/serviceaide-changegear/reviews)

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

**Average Rating:** 3.9/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Serviceaide ChangeGear?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 7.9/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 7.3/10 (Category avg: 8.9/10)
- **AI Text Generation:** 6.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Serviceaide ChangeGear?

- **Seller:** [Serviceaide](https://www.g2.com/sellers/serviceaide)
- **Company Website:** www.serviceaide.com
- **Year Founded:** 2016
- **HQ Location:** San Jose, California
- **Twitter:** @ServiceAide  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863a50a8c62ca4d10d25fa4c75a0028b0f740f8eb3ca6aa0e6c8e1addb2de538&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10676753%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Information Technology and Services
- **Company Size:** 50% Medium, 39% Large

#### What Do G2 Reviewers Say About Serviceaide ChangeGear?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effective management of incidents** in Serviceaide ChangeGear, enhancing team coordination and accountability.
- Users value the **well-organized documentation and seamless integration** of ChangeGear, enhancing efficiency in change management processes.
- Users value the **collaboration features** of Serviceaide ChangeGear, enhancing teamwork and reducing miscommunication during projects.
- Users value the **seamless integration** of Serviceaide ChangeGear, enhancing efficiency and streamlining processes within their workflows.
- Users value the **robust task management** features of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively.

##### Cons

- Users find the **outdated interface** of ChangeGear cumbersome, hindering efficiency and navigation with large datasets.
- Users experience **slow performance** with Serviceaide ChangeGear, causing frustrations during urgent tasks and hindering efficiency.
- Users often face **missing features** in ChangeGear, particularly with reporting tools and inflexible approval processes.
- Users experience **slow loading** issues that hinder productivity, especially during urgent tasks and audits, causing frustration.
- Users face challenges with **outdated interfaces and rigidity** in ChangeGear, hindering flexibility and efficiency during use.

#### What Are Recent G2 Reviews of Serviceaide ChangeGear?

**["Our team's morale has improved since we started using Serviceaide ChangeGear"](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214)**

**Rating:** 4.5/5.0 stars

_— Megan P._

[Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214)

**["No more guessing who’s doing what"](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371)**

**Rating:** 4.0/5.0 stars

_— Vinicio B._

[Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371)

#### What Are G2 Users Discussing About Serviceaide ChangeGear?

- [What are the benefits and challenges of using Serviceaide ChangeGear for change management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management)
- [What is Serviceaide ChangeGear used for?](https://www.g2.com/discussions/what-is-serviceaide-changegear-used-for)

### [AlertOps](https://www.g2.com/products/alertops/reviews)

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

**Average Rating:** 4.7/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate AlertOps?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.2/10 (Category avg: 8.9/10)
- **AI Text Generation:** 9.2/10 (Category avg: 7.3/10)

#### Who Is the Company Behind AlertOps?

- **Seller:** [AlertOps](https://www.g2.com/sellers/alertops)
- **Year Founded:** 2019
- **HQ Location:** Bloomingdale, IL
- **Twitter:** @AlertOps  
1,348 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22ed5267f360df2f355433fa65514c5299faeef0f025e8a2373deafe59d8aed7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5396593%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Systems Engineer, Service Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 72% Small, 21% Medium

#### What Do G2 Reviewers Say About AlertOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup.
- Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience.
- Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration.
- Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation.
- Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction.

##### Cons

- Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates.
- Users find the **interface complex** , which can hinder ease of navigation and overall user experience.
- Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation.
- Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance.
- Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability.

#### What Are Recent G2 Reviews of AlertOps?

**["AlertOps Helped Us Fully Automate our On-Call Rotation"](https://www.g2.com/survey_responses/alertops-review-13132364)**

**Rating:** 5.0/5.0 stars

_— Carl S._

[Read full review](https://www.g2.com/survey_responses/alertops-review-13132364)

**["Streamlined Alert Management with AlertOps"](https://www.g2.com/survey_responses/alertops-review-13096720)**

**Rating:** 4.5/5.0 stars

_— Jeffrey M._

[Read full review](https://www.g2.com/survey_responses/alertops-review-13096720)

#### What Are G2 Users Discussing About AlertOps?

- [What do you recommend for maximizing the efficiency of AlertOps in incident management?](https://www.g2.com/discussions/what-do-you-recommend-for-maximizing-the-efficiency-of-alertops-in-incident-management)
- [How do you use Alertops?](https://www.g2.com/discussions/how-do-you-use-alertops)
- [What are the features of Alertops?](https://www.g2.com/discussions/what-are-the-features-of-alertops) - 1 comment
- [What is the use of xMatters?](https://www.g2.com/discussions/what-is-the-use-of-xmatters)
- [What does AlertOps do?](https://www.g2.com/discussions/what-does-alertops-do) - 1 comment

### [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Xurrent ITSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 7.1/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Xurrent ITSM?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Xurrent ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface.
- Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments.
- Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication.
- Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency.
- Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly.

##### Cons

- Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
- Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome.
- Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way.
- Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
- Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates.

#### What Are Recent G2 Reviews of Xurrent ITSM?

**["Practical intuitive ITSM with continuous improvements"](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)**

**Rating:** 5.0/5.0 stars

_— Nils L._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)

**["Diamond in a rough"](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)**

**Rating:** 5.0/5.0 stars

_— George E._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)

#### What Are G2 Users Discussing About Xurrent ITSM?

- [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for)

### [Opsgenie](https://www.g2.com/products/opsgenie/reviews)

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

**Average Rating:** 4.2/5.0

**Total Reviews:** 54

#### How Do G2 Users Rate Opsgenie?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Opsgenie?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®
- **Ownership:** NASDAQ:TEAM

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Medium, 28% Small

#### What Do G2 Reviewers Say About Opsgenie?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **extensive integrations** of Opsgenie for seamless alert management and customizable tagging options.
- Users value the **flexible alert integration** in Opsgenie, enhancing identification and management of notifications effectively.
- Users value the **integration capabilities** of Opsgenie, allowing seamless alerts and efficient tagging for better organization.
- Users find Opsgenie’s **ease of use** invaluable for managing on-call schedules and providing reliable off-hours support.
- Users value the **easy integrations** with multiple tools, enhancing alert management and organization in Opsgenie.

##### Cons

- Users report a challenging **learning curve** due to changes in item locations with the new Jira Service Management integration.
- Users experience a **steep learning curve** due to frequent changes and updates in the Opsgenie interface.

#### What Are Recent G2 Reviews of Opsgenie?

**["Opsgenie: Intuitive UI, Powerful Integrations, and Reliable Incident Management"](https://www.g2.com/survey_responses/opsgenie-review-12640249)**

**Rating:** 5.0/5.0 stars

_— Vivek V._

[Read full review](https://www.g2.com/survey_responses/opsgenie-review-12640249)

**["Excellent Incident Management That Helps Multiple Teams at Once"](https://www.g2.com/survey_responses/opsgenie-review-13091899)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/opsgenie-review-13091899)

#### What Are G2 Users Discussing About Opsgenie?

- [Who uses OpsGenie?](https://www.g2.com/discussions/who-uses-opsgenie)
- [How much does OpsGenie cost?](https://www.g2.com/discussions/how-much-does-opsgenie-cost)
- [Is OpsGenie part of Jira?](https://www.g2.com/discussions/is-opsgenie-part-of-jira)
- [What can OpsGenie do?](https://www.g2.com/discussions/what-can-opsgenie-do)

### [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

**Average Rating:** 4.4/5.0

**Total Reviews:** 307

#### How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.3/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.8/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®
- **Ownership:** NYSE: SWI

#### Who Uses This Product?

- **Who Uses This:** DevOps Engineer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 50% Medium, 41% Small

#### What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience.
- Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use.
- Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency.
- Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools.
- Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities.

##### Cons

- Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively.
- Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue.
- Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability.
- Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast.
- Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app.

#### What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

**["Effortless Implementation and Feature-Rich Integration"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)**

**Rating:** 4.0/5.0 stars

_— Chinthaka J._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)

**["Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)**

**Rating:** 5.0/5.0 stars

_— Manan M._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)

#### What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

- [Can you edit on SquadCast?](https://www.g2.com/discussions/can-you-edit-on-squadcast)
- [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment
- [How do you use SquadCast?](https://www.g2.com/discussions/how-do-you-use-squadcast)
- [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments

### [incident.io](https://www.g2.com/products/incident-io/reviews)

incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools. At the center is Nexus, a living AI model of your production environment built entirely from your own data: your runbooks, your services, and every incident you've ever run. Nexus gets smarter every time you use the platform, and it powers Investigations, our agentic root cause analysis. The moment an alert fires, Investigations reasons across your telemetry, deploys, and past incidents, then hands your team a root-cause hypothesis with the evidence, before anyone has opened a laptop. The incident.io agent works everywhere your team already does, from Slack and Teams to web, mobile, and MCP, both when you ask it and on its own in the background. It's a platform with an agent, not just an agent, so the essential work of running incidents, paging the right people, and keeping stakeholders updated keeps happening reliably. The result is a shift from simply managing incidents to continuously improving reliability. The best teams don't just respond to failure faster. They detect issues before customers do, resolve them with fewer people pulled in, and stop the same incidents from recurring. Every incident makes the system smarter, so reliability compounds. From the SRE to the support rep to the CTO, teams spend less time firefighting and more time building software their customers trust.

**Average Rating:** 4.8/5.0

**Total Reviews:** 227

#### How Do G2 Users Rate incident.io?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.3/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.8/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind incident.io?

- **Seller:** [incident.io](https://www.g2.com/sellers/incident-io)
- **Company Website:** incident.io
- **Year Founded:** 2021
- **HQ Location:** New York, US
- **Twitter:** @incident\_io  
3,684 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c6104beeef27133e1e1fac5d383c8310d12886bdf922f617cc20c9e1c21cef5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fincident-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
199 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Site Reliability Engineer, Senior Software Engineer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 65% Medium, 23% Large

#### What Do G2 Reviewers Say About incident.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of incident.io, which streamlines incident management and enhances overall workflow efficiency.
- Users value the **powerful Slack integration** for its efficiency in managing real-time incident responses and communication.
- Users praise the **helpful and responsive customer support** of incident.io, making their onboarding seamless and enjoyable.
- Users love the **seamless integrations** of incident.io, enhancing incident management and collaboration through various platforms.
- Users appreciate the **excellent customer satisfaction** with incident.io's seamless UX and responsive support throughout the process.

##### Cons

- Users note the **lack of robust reporting features** for enterprise needs, limiting effective analytics and customizations.
- Users note **integration issues** with incident.io, finding it lacks depth and requires manual steps for effectiveness.
- Users express frustration over **limited customization** options, particularly for notifications and reporting features in incident.io.
- Users express frustration over **limited features** , wishing for enhanced customization and more robust functionality in incident.io.
- Users note several **feature issues** with the public API and catalog creation, impacting integration and usability.

#### What Are Recent G2 Reviews of incident.io?

**["Native Slack Incident Management That Automates Follow-Ups and Post-Mortems"](https://www.g2.com/survey_responses/incident-io-review-13168828)**

**Rating:** 4.5/5.0 stars

_— Luca G._

[Read full review](https://www.g2.com/survey_responses/incident-io-review-13168828)

**["Phenomenal Support, Powerful AI Features, and Tons of Integrations"](https://www.g2.com/survey_responses/incident-io-review-13182654)**

**Rating:** 5.0/5.0 stars

_— Guilherme R._

[Read full review](https://www.g2.com/survey_responses/incident-io-review-13182654)

#### What Are G2 Users Discussing About incident.io?

- [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment
- [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment

### [BigPanda](https://www.g2.com/products/bigpanda/reviews)

BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 123

#### How Do G2 Users Rate BigPanda?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind BigPanda?

- **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda)
- **Company Website:** bigpanda.io
- **Year Founded:** 2012
- **HQ Location:** Mountain View, California
- **Twitter:** @bigpanda  
3,072 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db03fec91b980adbc42b3ddff523fed872925292ce07c07bedadaa86b90f3d66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2598034%2F&secure%5Burl_type%5D=linkedin_company_website)  
336 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Developer, Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Large, 35% Small

#### What Do G2 Reviewers Say About BigPanda?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Alerting System** effective for reducing noise and streamlining incident management through automation.
- Users value the **noise reduction** and efficiency achieved in incident management through BigPanda's automation and streamlined workflows.
- Users value the **automation** features of BigPanda, which greatly enhance incident management and reduce noise in workflows.
- Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly.
- Users commend BigPanda for **reducing noise and streamlining incident management** , enhancing overall efficiency through automated workflows.

#### What Are Recent G2 Reviews of BigPanda?

**["AI-Driven Incident Management with Seamless Integration"](https://www.g2.com/survey_responses/bigpanda-review-13181887)**

**Rating:** 4.0/5.0 stars

_— Jeni J._

[Read full review](https://www.g2.com/survey_responses/bigpanda-review-13181887)

**["BigPanda Turns Alert Noise Into Actionable Incidents with Smart Correlation"](https://www.g2.com/survey_responses/bigpanda-review-13216003)**

**Rating:** 4.5/5.0 stars

_— Atharva S._

[Read full review](https://www.g2.com/survey_responses/bigpanda-review-13216003)

#### What Are G2 Users Discussing About BigPanda?

- [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda)
- [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment
- [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment
- [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do)

### [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

**Average Rating:** 4.5/5.0

**Total Reviews:** 261

#### How Do G2 Users Rate Hexnode UEM?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Hexnode UEM?

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** www.mitsogo.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode  
17,615 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb8dafaa52bbdd30fb36a0014bad1a9201ac5f2f3a1f5fc73bb6ede20d24ed01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4823816%2F&secure%5Burl_type%5D=linkedin_company_website)  
532 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Business Analyst, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 36% Small

#### What Do G2 Reviewers Say About Hexnode UEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Hexnode UEM, enhancing their ability to manage and configure features effortlessly.
- Users appreciate the **cross-platform device management** of Hexnode UEM, simplifying setup and profile management for everyone.
- Users appreciate the **ease of use** of Hexnode UEM, praising its simplicity and responsive 24/7 support.
- Users appreciate the **stellar customer support** of Hexnode UEM, which provides excellent assistance when needed.
- Users value the **easy app management** features of Hexnode UEM, enhancing control and navigation for administrators.

##### Cons

- Users find the **missing features** in Hexnode UEM frustrating, particularly for user management and Kiosk mode functionality.
- Users are frustrated with the **cumbersome MFA process** for bulk device removal, leading to time waste and inbox clutter.
- Users are disappointed that Hexnode UEM has **limited features** , particularly for end-user management and Windows support.
- Users find the **pricing to be quite expensive** , especially for smaller teams seeking flexibility in plans.
- Users are frustrated by the **lack of advanced features** , which limits customization and insights in Hexnode UEM.

#### What Are Recent G2 Reviews of Hexnode UEM?

**["Easy, Discreet Device Management with Great Value for Charities"](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)**

**Rating:** 5.0/5.0 stars

_— James F._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)

**["Clean UI, Powerful Cross-Platform MDM, and Fast Support"](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)**

**Rating:** 5.0/5.0 stars

_— Tiago G._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)

#### What Are G2 Users Discussing About Hexnode UEM?

- [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment
- [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution)
- [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do)
- [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment
- [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm)

### [SIGNL4](https://www.g2.com/products/signl4-derdack/reviews)

SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running.

**Average Rating:** 4.6/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate SIGNL4?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.6/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.9/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SIGNL4?

- **Seller:** [Derdack](https://www.g2.com/sellers/derdack)
- **Company Website:** www.derdack.com
- **Year Founded:** 1999
- **HQ Location:** Potsdam, Germany
- **Twitter:** @Derdack  
10,176 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bde1c4874caf6fb283ca097978f4a4cfc33fed76aae97d7a6e03e659de188247&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136208%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Government Administration
- **Company Size:** 37% Small, 35% Medium

#### What Do G2 Reviewers Say About SIGNL4?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of SIGNL4, appreciating its intuitive setup and seamless integration capabilities.
- Users appreciate SIGNL4's **efficient alerting and seamless integration** , enhancing team coordination and IT monitoring capabilities significantly.
- Users find SIGNL4's **efficient alerting system** invaluable for IT monitoring and quick response to issues.
- Users value the **efficient alert management** of SIGNL4, facilitating quick responses without disrupting ongoing processes.
- Users value the **exceptional customer support** of SIGNL4, providing prompt assistance for smooth implementation and usage.

##### Cons

- Users face **integration issues** when connecting SIGNL4 to on-premises systems, requiring extra resources and effort.
- Users express concern about the **expensive subscription requirements** for different teams to access appropriate license tiers.
- Users desire **missing features** like more built-in connections and remote action capabilities to enhance SIGNL4's functionality.
- Users experience **notification issues** with SIGNL4, often finding alerts overwhelming and difficult to manage effectively.
- Users find the **complex UI** of SIGNL4 makes navigation challenging and alerts overwhelming, complicating the user experience.

#### What Are Recent G2 Reviews of SIGNL4?

**["Real added value for reliable IT monitoring"](https://www.g2.com/survey_responses/signl4-review-10878599)**

**Rating:** 5.0/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/signl4-review-10878599)

**["SIGNL4: Reliable alerting with a strong app and easy integration"](https://www.g2.com/survey_responses/signl4-review-12668379)**

**Rating:** 4.5/5.0 stars

_— Stefan F._

[Read full review](https://www.g2.com/survey_responses/signl4-review-12668379)

#### What Are G2 Users Discussing About SIGNL4?

- [What is SIGNL4 used for?](https://www.g2.com/discussions/what-is-signl4-used-for) - 1 comment

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