# Top Free Incident Management Software - Page 2

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 133

### Category Stats (Jul 2026)

- **Average Rating:** 4.43/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** SAS Fraud, Anti-Money Laundering & Security Intelligence (+0.9%) - Among all products in this category, SAS Fraud, Anti-Money Laundering & Security Intelligence recorded the largest rating increase compared to last month

_Last updated: July 25, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,400+ Authentic Reviews
- 133+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=139215&focus%5B%5D=17254&focus%5B%5D=167999)

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, New Relic, PagerDuty, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=incident-io)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-07-30T17%3A38%3A34Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Ffree%3Fpage%3D2&secure%5Btoken%5D=0dd84a24fde6de0d5dac6a19a8d8e7740d58740e6f3130edd28ab2d073c4e434&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)

Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Grafana Labs customers, including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom, and more than 1 million active instances of Grafana around the world. Grafana Labs helps companies manage their observability strategies with the LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise offerings, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo) as well as extensive enterprise data source plugins, dashboard management, alerting, reporting, and security. Grafana Labs is backed by leading investors Lightspeed Venture Partners, Lead Edge Capital, GIC, Sequoia Capital, Coatue, and J.P. Morgan. Follow Grafana Labs on LinkedIn and Twitter or visit https://grafana.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 156

#### How Do G2 Users Rate Grafana Labs?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.1/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.9/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.0/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Grafana Labs?

- **Seller:** [Grafana Labs](https://www.g2.com/sellers/grafana-labs)
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @grafana  
71,444 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=55deb351586ac844302bd5b232ffaab97f2744e502c2117dd39cd597287e80d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11062162%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,842 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, DevOps Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Medium, 28% Large

#### What Do G2 Reviewers Say About Grafana Labs?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Grafana for its **intuitive and flexible data visualization** , enhancing their ability to monitor performance effectively.
- Users appreciate the **ease of use** of Grafana, enjoying seamless integration and intuitive dashboard setup for monitoring.
- Users value the **intuitive and flexible dashboard usability** of Grafana, enhancing their data visualization experience effortlessly.
- Users value the **real-time monitoring** capabilities of Grafana Labs, enabling effective visualization and quick response to system performance.
- Users value the **flexibility and clarity** of Grafana for effective monitoring and visualization of metrics.

##### Cons

- Users find the **learning curve steep** , with initial setup, navigation, and documentation proving challenging for new users.
- Users often face a **complex setup** process with Grafana Labs, making initial dashboard configuration challenging for newcomers.
- Users find the **learning difficulty** of Grafana frustrating, especially with complex setups and a clumsy interface.
- Users find the **difficult learning curve** challenging, particularly when creating advanced dashboards or configurations.
- Users find the **initial setup and configuration complex** , making it challenging for newcomers to effectively utilize Grafana Labs.

#### What Are Recent G2 Reviews of Grafana Labs?

**["Powerful, Flexible Observability with Grafana Labs"](https://www.g2.com/survey_responses/grafana-labs-review-12426276)**

**Rating:** 4.5/5.0 stars

_— ALISHETTI S._

[Read full review](https://www.g2.com/survey_responses/grafana-labs-review-12426276)

**["Flexible, Clear Dashboards with Powerful Integrations and Alerting"](https://www.g2.com/survey_responses/grafana-labs-review-12415989)**

**Rating:** 5.0/5.0 stars

_— Jayanth Sai E._

[Read full review](https://www.g2.com/survey_responses/grafana-labs-review-12415989)

#### What Are G2 Users Discussing About Grafana Labs?

- [What framework does Grafana use?](https://www.g2.com/discussions/what-framework-does-grafana-use)
- [What are the components of Grafana?](https://www.g2.com/discussions/what-are-the-components-of-grafana)
- [What are the benefits of Grafana?](https://www.g2.com/discussions/what-are-the-benefits-of-grafana)
- [What is Grafana software used for?](https://www.g2.com/discussions/what-is-grafana-software-used-for)

### [Alloy Navigator](https://www.g2.com/es/products/alloy-navigator/reviews)

Alloy Navigator es una solución de gestión de servicios y activos de TI impulsada por IA que permite a organizaciones de todos los tamaños gestionar sus operaciones de TI. Esta solución ofrece capacidades de mesa de ayuda, inventario de red y base de conocimientos totalmente integradas, además de estándares ITIL como la gestión de cambios y configuraciones. Navigator crea relaciones automáticamente entre datos significativos mientras proporciona una vista completa de los componentes de la infraestructura de TI. El servicio de mesa de Alloy Navigator gestiona tickets, activos, incidentes, cambios, órdenes de trabajo y más dentro de una única interfaz. El motor de gestión de flujos de trabajo dentro de Alloy Navigator permite a los usuarios diseñar procesos de TI personalizados. Estos pueden ser modificados para satisfacer las necesidades específicas del negocio y del personal e incluso pueden incluir pasos impulsados por IA. La solución también ofrece un portal web en línea, un portal de autoservicio para usuarios finales y aplicaciones móviles para técnicos y usuarios finales. El Portal de Autoservicio está equipado con un Asistente de IA para resolver preguntas rutinarias de los usuarios finales, liberando al equipo de TI para enfrentar desafíos mayores. Alloy Navigator ofrece a los usuarios la capacidad de auditar con un solo clic toda su red, realizar un inventario físico con un escáner de códigos de barras y asegurar el cumplimiento en la licencia de software. Los usuarios finales y los administradores también tienen acceso a paneles interactivos, informes programados y vistas en tiempo real para un análisis oportuno.

**Average Rating:** 4.8/5.0

**Total Reviews:** 110

#### How Do G2 Users Rate Alloy Navigator?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.0/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 8.1/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Alloy Navigator?

- **Vendedor:** [Alloy Software](https://www.g2.com/es/sellers/alloy-software)
- **Año de fundación:** 2002
- **Ubicación de la sede:** Bloomfield, NJ
- **Twitter:** @AlloySoftware  
466 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=553d846486121a58a482c16624d91c45554f928e74b611a441abcb4781929c4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falloy-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnología de la información y servicios, Marketing y publicidad
- **Company Size:** 76% Small, 33% Medium

#### What Do G2 Reviewers Say About Alloy Navigator?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **consolidación de elementos de TI** en Alloy Navigator, simplificando significativamente el flujo de trabajo y mejorando la eficiencia del equipo.
- Los usuarios encuentran la **facilidad de uso** de Alloy Navigator excepcional, mejorando la eficiencia a través de flujos de trabajo simplificados y un sistema de tickets sencillo.
- Los usuarios valoran la **gestión integrada de tickets y activos** de Alloy Navigator, mejorando significativamente la eficiencia del flujo de trabajo.
- Los usuarios valoran la **consolidación de herramientas de gestión de TI** en Alloy Navigator, mejorando la eficiencia del flujo de trabajo y la productividad.
- Los usuarios valoran la **automatización sin fisuras** en Alloy Navigator, que agiliza la gestión de TI y mejora la eficiencia en todos los procesos.

##### Cons

- Los usuarios encuentran la **curva de aprendizaje empinada** , requiriendo capacitación adicional para los nuevos empleados y mejores recursos de incorporación.
- Los usuarios encuentran el **proceso de configuración complejo** desafiante, requiriendo capacitación adicional y experimentación para configurarlo de manera efectiva.
- Los usuarios encuentran que la **personalización limitada** de Alloy Navigator restringe la flexibilidad, afectando las necesidades de colaboración creativa e informes.
- Los usuarios encuentran la **dificultad de configuración** desafiante debido a instrucciones poco claras y flujos de trabajo personalizados que consumen mucho tiempo.
- Los usuarios encuentran que el **diseño de interfaz deficiente** dificulta la usabilidad, señalando la necesidad de una experiencia más fluida y moderna.

#### What Are Recent G2 Reviews of Alloy Navigator?

**["El Portal de Autoservicio Transformó el Soporte para Maestros y Personal"](https://www.g2.com/es/survey_responses/alloy-navigator-review-13090627)**

**Rating:** 5.0/5.0 stars

_— Zakria J._

[Read full review](https://www.g2.com/es/survey_responses/alloy-navigator-review-13090627)

**["Inventario de Activos que Reemplazó Nuestros Hojas de Cálculo"](https://www.g2.com/es/survey_responses/alloy-navigator-review-13133856)**

**Rating:** 5.0/5.0 stars

_— Yamal I._

[Read full review](https://www.g2.com/es/survey_responses/alloy-navigator-review-13133856)

#### What Are G2 Users Discussing About Alloy Navigator?

- [What is the use of Alloy Navigator?](https://www.g2.com/es/discussions/what-is-the-use-of-alloy-navigator)
- [What is Alloy in Software?](https://www.g2.com/es/discussions/what-is-alloy-in-software)
- [What is Alloy Navigator?](https://www.g2.com/es/discussions/what-is-alloy-navigator)

### [Parny](https://www.g2.com/products/parny/reviews)

Parny is an AIOps platform for SRE, DevOps, Platform Engineering, and IT Operations teams. It works as an intelligence layer on top of the monitoring, observability, and incident tools teams already use, such as Datadog, Prometheus, and PagerDuty, rather than replacing them. Parny ingests signals from your existing monitoring stack and uses built-in service discovery to map how services and infrastructure connect. Its Domain Tree and Infrastructure Visibility capabilities maintain a continuously updated, real-time view of dependencies, so teams can see how systems relate, where failures propagate, and which services are affected. Instead of treating alerts as isolated events, Parny correlates signals into contextualized incidents and routes the right alert to the right responder with full operational context. Configurable escalation policies, routing rules, on-call schedules, and services keep the right people engaged through the right workflow, reducing noise and accelerating resolution. Teams using Parny see up to 42% less alert noise, 68% faster root cause identification, and 35% MTTR improvement. Parny supports modern distributed environments including microservices, containers, and hybrid cloud, without requiring teams to replace their existing observability investments. The result: stronger reliability, less alert fatigue, clearer service ownership, and healthier services at scale.

**Average Rating:** 5.0/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Parny?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.6/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Parny?

- **Seller:** [Parny](https://www.g2.com/sellers/parny)
- **Company Website:** parny.io
- **Year Founded:** 2022
- **HQ Location:** Istanbul, TR
- **Twitter:** @Parnyio  
13 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d970411dc8073c6d573a18b0b5fbe8f222663c15ca94c8c5f26bbcc036fb08f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fparny-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 47% Medium, 41% Small

#### What Do G2 Reviewers Say About Parny?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficient alert management** of Parny, enhancing incident tracking and minimizing distractions during critical events.
- Users love the **ease of use** of Parny, highlighting its intuitive interface and smooth onboarding process.
- Users appreciate the **efficient alerting system** of Parny, enhancing incident management and focused communication during critical events.
- Users praise Parny for its **seamless team collaboration** , simplifying workflows and enhancing organizational efficiency for incident management.
- Users value the **AI-driven insights** of Parny, enhancing team support and streamlining task management effortlessly.

##### Cons

- Users note that Parny has **limited features** , especially in the mobile app compared to the web version.
- Users feel the **limited mobile functionality** hinders their experience, suggesting improvements for mobile app features.
- Users feel the mobile app's quality is lacking and needs to improve to match the **web version's features**.
- Users note **integration issues** , citing a desire for a more extensive integrations list to enhance functionality.
- Users find the **missing mobile features** of Parny frustrating, as essential tools are only available on the web.

#### What Are Recent G2 Reviews of Parny?

**["A practical view of incidents affecting manufacturing operations"](https://www.g2.com/survey_responses/parny-review-13169127)**

**Rating:** 5.0/5.0 stars

_— Öner S._

[Read full review](https://www.g2.com/survey_responses/parny-review-13169127)

**["Parny AI Unifies Infrastructure Signals and Incident Context with Clear Impact Analysis"](https://www.g2.com/survey_responses/parny-review-13169888)**

**Rating:** 5.0/5.0 stars

_— Tolga G._

[Read full review](https://www.g2.com/survey_responses/parny-review-13169888)

### [ManageEngine ServiceDesk Plus](https://www.g2.com/es/products/manageengine-servicedesk-plus/reviews)

ServiceDesk Plus es un software de mesa de ayuda listo para ITIL con capacidades integradas de Gestión de Activos y Proyectos. Con funcionalidad avanzada de ITSM y facilidad de uso, ServiceDesk Plus ayuda a los equipos de soporte de TI a ofrecer un servicio de clase mundial a los usuarios finales con costos y complejidad reducidos. Viene en tres ediciones y está disponible en 29 idiomas diferentes. Más de 100,000 organizaciones y 750,000 técnicos, en 185 países, confían en ServiceDesk Plus para optimizar el rendimiento de la mesa de servicio de TI. Está completamente integrado y es fácil de configurar, sin necesidad de personalización o integraciones extensas. Tiene una rica automatización que ayuda a eliminar procesos manuales molestos para una resolución de tickets más rápida y una mayor satisfacción del usuario final. Además, la Edición Estándar es GRATIS para siempre tanto para los modelos locales como bajo demanda hasta 5 técnicos. No te fíes solo de nuestra palabra. Prueba la prueba gratuita de 30 días y observa cómo ServiceDesk Plus simplifica tus operaciones de TI. https://www.manageengine.com/products/service-desk/download.html Características ServiceDesk Plus viene con un gran equilibrio de características para satisfacer las necesidades de tu negocio. Las características disponibles se enumeran a continuación. Gestión de incidentes: Obtén control de tu mesa de ayuda Con la gestión de incidentes puedes asignar incidentes a los técnicos adecuados para asegurar la responsabilidad y automatizar los flujos de trabajo de tickets con despacho automático de tickets, reglas de negocio, escalación, acuerdos de nivel de servicio, reglas de notificación o alertas, mantenimiento preventivo para una resolución oportuna de tickets. En otras palabras, ¡puedes gestionar todo el ciclo de vida de un incidente! Gestión de problemas: Ve más allá de apagar incendios La gestión de problemas te ayuda a analizar la causa raíz y reducir incidentes recurrentes en tu TI, levantar un nuevo problema desde un incidente, vincular incidentes relacionados a un problema y cerrarlos todos a la vez. Además, puedes proporcionar soluciones temporales hasta que encuentres una solución permanente al problema. Gestión de cambios: Gestiona los cambios con precisión Gestiona tus cambios con precisión. Optimiza la planificación con planes de implementación y reversión, toma decisiones informadas en la evaluación, priorización y programación de cambios con aportes del Comité Asesor de Cambios (CAB), flujos de trabajo automatizados para asegurar que no haya más cambios no autorizados o fallidos. Gestión de activos: Rastrea y gestiona activos con facilidad Descubre, rastrea y gestiona tus activos de hardware y software de TI en un solo lugar. Optimiza la utilización de activos, evita vulnerabilidades y asegura el cumplimiento de licencias. Gestión de proyectos de TI: Entrega proyectos de TI a tiempo Ahora puedes gestionar múltiples proyectos y requisitos de TI, planificar lanzamientos, rastrear el progreso, colaborar con el equipo y medir resultados, o en otras palabras, gestionar todos tus proyectos de TI de manera eficiente. Divide un proyecto completo en hitos y tareas, establece roles y proporciona permisos de acceso, rastrea la utilización de tus recursos, monitorea el progreso general de tus proyectos de TI usando gráficos de Gantt coloreados, y haz más para llevar tus proyectos de TI al éxito. Gestión de compras y contratos: Rastrea compras y contratos de TI Automatiza tus interacciones con proveedores y funciones de compra de TI con total trazabilidad y visibilidad, mantén registros maestros para varios proveedores y rastrea compras desde el pedido hasta la recepción y facturación, reduce retrasos y corta gastos innecesarios, rastrea contratos de hardware y software de TI para mejorar el cumplimiento, asocia activos y recibe notificaciones proactivas de vencimiento de contratos. Portal de autoservicio: Desvía tickets de tu mesa de servicio Ayuda a los usuarios a resolver incidentes repetidos usando una base de conocimiento y desvía tickets de tu mesa de servicio, mantén a los usuarios finales informados sobre el progreso/aprobaciones de tickets a través de notificaciones automáticas o haz anuncios a nivel de empresa de cualquier interrupción o mantenimiento no planificado, sugiere automáticamente soluciones durante la creación de tickets y proporciona plantillas fáciles para crear tickets. Catálogo de servicios: Muestra tus servicios de TI Muestra los servicios de TI ofrecidos a tu usuario final y da una nueva cara a tu TI. Puedes personalizar tu flujo de trabajo de entrega de la solicitud de servicio específico para cada categoría de servicio. También puedes configurar el proceso de aprobación y los acuerdos de nivel de servicio para cada solicitud de servicio. CMDB: Obtén una visión más amplia El CMDB de ServiceDesk Plus asegura una gestión sin esfuerzo de toda tu infraestructura de TI. Rastrea y gestiona todos los elementos de configuración y mapea sus relaciones y dependencias. Analiza visualmente el impacto de los cambios y las interrupciones para tomar decisiones informadas. Acuerdo de nivel de servicio: Asegura la entrega oportuna del servicio Crea SLAs y proporciona servicios de calidad a tiempo a tus usuarios finales. Con la gestión intuitiva de SLA en ServiceDesk Plus, escala proactivamente a cuatro niveles de jerarquía para asegurar que se cumplan tus SLAs. Informes: Toma decisiones con los datos correctos Genera más de 150 informes integrados, informes personalizados, informes de consulta e informes flash relacionados con varios módulos de la mesa de servicio como solicitudes, problemas, cambios, activos, encuestas, contratos y compras. Usa paneles de control en tiempo real para reflejar con precisión la salud de la mesa de servicio, crea informes personalizados relevantes y agrégalos a tu panel de control y toma decisiones estratégicas basadas en la tendencia actual del rendimiento de tu mesa de ayuda. Extensiones e integraciones: Colabora fácilmente con otros sistemas de TI Disfruta de una integración estrecha con software que monitorea y gestiona tus redes, aplicaciones, escritorios y Active Directory. Obtén lo que siempre quisiste: ¡visibilidad de 360 grados de tu TI!

**Average Rating:** 4.2/5.0

**Total Reviews:** 242

#### How Do G2 Users Rate ManageEngine ServiceDesk Plus?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.3/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 8.9/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 8.9/10 (Category avg: 8.9/10)
- **Generación de texto:** 7.6/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ManageEngine ServiceDesk Plus?

- **Vendedor:** [Zoho](https://www.g2.com/es/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Año de fundación:** 1996
- **Ubicación de la sede:** Austin, TX
- **Twitter:** @Zoho  
137,880 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 empleados en LinkedIn®
- **Teléfono:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** Administrador de sistemas, Gerente de TI
- **Top Industries:** Tecnología de la información y servicios, Servicios Financieros
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran que ManageEngine ServiceDesk Plus tiene una **interfaz fácil de usar** , lo que facilita tanto a los solicitantes como a los técnicos.
- Los usuarios aprecian la **amplia gama de características útiles** en ManageEngine ServiceDesk Plus, que mejora sus tareas diarias.
- Los usuarios encuentran que la **interfaz de usuario amigable** de ManageEngine ServiceDesk Plus mejora su experiencia tanto para los solicitantes como para los técnicos.
- Los usuarios valoran las **capacidades de gestión de activos** de ManageEngine ServiceDesk Plus para un seguimiento y organización efectivos.
- Los usuarios elogian el **excelente soporte al cliente** de ManageEngine ServiceDesk Plus por su pronta y efectiva resolución de problemas.

##### Cons

- Los usuarios encuentran que la **complejidad de la configuración y personalización** en ManageEngine ServiceDesk Plus es lenta y desafiante.
- Los usuarios encuentran el **configuración compleja** desafiante, haciendo que la configuración inicial y la personalización sean lentas y difíciles.
- Los usuarios encuentran la **curva de aprendizaje empinada** debido a configuraciones que consumen mucho tiempo, configuraciones avanzadas y actualizaciones significativas que requieren volver a aprender.
- Los usuarios encuentran la **empinada curva de aprendizaje** de ManageEngine ServiceDesk Plus desafiante debido a la configuración compleja y las características avanzadas.
- Los usuarios encuentran que las **funciones limitadas** de ManageEngine ServiceDesk Plus obstaculizan su capacidad para gestionar tickets de manera efectiva.

#### What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

**["Una herramienta rica en funciones para la gestión de TI."](https://www.g2.com/es/survey_responses/manageengine-servicedesk-plus-review-9456796)**

**Rating:** 4.5/5.0 stars

_— Pawan K._

[Read full review](https://www.g2.com/es/survey_responses/manageengine-servicedesk-plus-review-9456796)

**["ITSM Altamente Personalizable con Espacio para Mejoras Ágiles"](https://www.g2.com/es/survey_responses/manageengine-servicedesk-plus-review-12584691)**

**Rating:** 4.5/5.0 stars

_— Melih ._

[Read full review](https://www.g2.com/es/survey_responses/manageengine-servicedesk-plus-review-12584691)

#### What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

- [¿Para qué se utiliza ManageEngine ServiceDesk Plus?](https://www.g2.com/es/discussions/what-is-manageengine-servicedesk-plus-used-for) - 1 comment, 1 upvote
- [What is ServiceDesk profile?](https://www.g2.com/es/discussions/what-is-servicedesk-profile) - 1 upvote
- [How much does ManageEngine cost?](https://www.g2.com/es/discussions/how-much-does-manageengine-cost)
- [What is ManageEngine software?](https://www.g2.com/es/discussions/what-is-manageengine-software)
- [What is ManageEngine ServiceDesk plus?](https://www.g2.com/es/discussions/what-is-manageengine-servicedesk-plus)

### [SIGNL4](https://www.g2.com/pt/products/signl4-derdack/reviews)

SIGNL4 é uma plataforma de alerta operacional e resposta que garante que eventos críticos, alertas e incidentes desencadeiem ação imediata - em qualquer lugar. Monitoramento moderno, infraestrutura de TI, serviços em nuvem e sistemas IoT podem detectar problemas instantaneamente - mas a detecção de problemas por si só não garante resposta. Notificações simples enviadas por e-mail, SMS ou chat são frequentemente perdidas, atrasadas ou não chegam à pessoa certa, especialmente fora do escritório ou durante horários fora do expediente. SIGNL4 garante que alertas críticos cheguem aos respondentes certos - onde quer que estejam e de maneira totalmente automatizada. Com alertas voltados para dispositivos móveis, escalonamento automatizado e entrega confiável, ele preenche a lacuna entre a detecção de alertas e a resposta no mundo real. A plataforma oferece capacidades para unificação e triagem de alertas, alertas de plantão, resposta a incidentes e escalonamento de alertas, incluindo notificações push com desativação de mudo, alertas de texto SMS e voz, políticas de escalonamento, agendamento de plantão assistido por IA e rastreamento de reconhecimento em tempo real. Os alertas são escalonados automaticamente até que um respondente assuma a responsabilidade, garantindo que nenhum problema crítico fique sem atenção. O aplicativo móvel abrangente e intuitivo funciona como o centro de comando de incidentes em qualquer lugar. Projetado para operações de TI, equipes de DevOps, segurança e ambientes operacionais além da mesa, o SIGNL4 permite uma resposta rápida e confiável em sistemas de TI, OT e IoT. A conveniência de interfaces como e-mail, webhooks e conectores bidirecionais pré-construídos melhora ainda mais a funcionalidade do SIGNL4. Esses recursos facilitam a integração da camada de alerta e resposta em toda a pilha de operações, permitindo que as organizações aproveitem sua infraestrutura atual enquanto melhoram as capacidades de resposta a incidentes. Ao transformar alertas em ação imediata e responsável - em qualquer lugar - o SIGNL4 ajuda as organizações a reduzir o tempo de inatividade e manter operações críticas e excelência operacional. SIGNL4 é construído para os heróis que mantêm tudo funcionando.

**Average Rating:** 4.6/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate SIGNL4?

- **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 9.1/10)
- **Visualização do ciclo de vida:** 9.2/10 (Category avg: 8.8/10)
- **Monitoramento constante:** 9.6/10 (Category avg: 8.9/10)
- **Geração de Texto:** 8.9/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SIGNL4?

- **Vendedor:** [Derdack](https://www.g2.com/pt/sellers/derdack)
- **Website da Empresa:** www.derdack.com
- **Ano de Fundação:** 1999
- **Localização da Sede:** Potsdam, Germany
- **Twitter:** @Derdack  
10,176 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bde1c4874caf6fb283ca097978f4a4cfc33fed76aae97d7a6e03e659de188247&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136208%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnologia da Informação e Serviços, Administração Pública
- **Company Size:** 37% Small, 35% Medium

#### What Do G2 Reviewers Say About SIGNL4?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam a **facilidade de uso** do SIGNL4, apreciando sua configuração intuitiva e capacidades de integração perfeita.
- Os usuários apreciam o **alerta eficiente e a integração perfeita** do SIGNL4, melhorando significativamente a coordenação da equipe e as capacidades de monitoramento de TI.
- Os usuários acham o **sistema de alerta eficiente** do SIGNL4 inestimável para monitoramento de TI e resposta rápida a problemas.
- Os usuários valorizam a **gestão eficiente de alertas** do SIGNL4, facilitando respostas rápidas sem interromper os processos em andamento.
- Os usuários valorizam o **suporte ao cliente excepcional** do SIGNL4, fornecendo assistência rápida para uma implementação e uso tranquilos.

##### Cons

- Os usuários enfrentam **problemas de integração** ao conectar o SIGNL4 a sistemas locais, exigindo recursos e esforços adicionais.
- Os usuários expressam preocupação com os **requisitos de assinatura caros** para diferentes equipes acessarem os níveis de licença apropriados.
- Os usuários desejam **recursos ausentes** como mais conexões integradas e capacidades de ação remota para melhorar a funcionalidade do SIGNL4.
- Os usuários enfrentam **problemas de notificação** com o SIGNL4, muitas vezes achando os alertas avassaladores e difíceis de gerenciar de forma eficaz.
- Os usuários acham que a **interface complexa** do SIGNL4 torna a navegação desafiadora e os alertas avassaladores, complicando a experiência do usuário.

#### What Are Recent G2 Reviews of SIGNL4?

**["Valor real para monitoramento de TI confiável"](https://www.g2.com/pt/survey_responses/signl4-review-10878599)**

**Rating:** 5.0/5.0 stars

_— Usuário Verificado em Administração Pública_

[Read full review](https://www.g2.com/pt/survey_responses/signl4-review-10878599)

**["SIGNL4: Alerta confiável com aplicativo robusto e integração simples"](https://www.g2.com/pt/survey_responses/signl4-review-12668379)**

**Rating:** 4.5/5.0 stars

_— Stefan F._

[Read full review](https://www.g2.com/pt/survey_responses/signl4-review-12668379)

#### What Are G2 Users Discussing About SIGNL4?

- [Para que é usado o SIGNL4?](https://www.g2.com/pt/discussions/what-is-signl4-used-for) - 1 comment

### [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews)

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced

**Average Rating:** 4.5/5.0

**Total Reviews:** 142

#### How Do G2 Users Rate FireHydrant?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.3/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind FireHydrant?

- **Seller:** [FireHydrant](https://www.g2.com/sellers/firehydrant)
- **Company Website:** firehydrant.com
- **Year Founded:** 2018
- **HQ Location:** New York, New York
- **Twitter:** @FireHydrant  
1,262 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d9458171c317e096f8653e0447d900d24591058be117cbb5a11482c708f76c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffirehydrant%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 50% Medium, 45% Large

#### What Do G2 Reviewers Say About FireHydrant?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **seamless Slack integration** , enhancing incident management with effortless communication and updates.
- Users value the **seamless integrations** with platforms like Slack and Jira, enhancing their incident management experience.
- Users find FireHydrant to be **easy to use** , with an intuitive UI and excellent integration options.
- Users value the **automation of incident response** , enhancing efficiency and reducing errors in critical processes.
- Users praise the **exceptional customer support** of FireHydrant, highlighting responsiveness and effective communication for enhancements.

##### Cons

- Users express a need for **missing features** in FireHydrant, particularly in analytics and alerting capabilities.
- Users find the **complexity of the interface** and options overwhelming, causing a steep learning curve.
- Users find the **confusing teams structure** and unclear licensing model hinder effective use of FireHydrant.
- Users experience **feature limitations** with FireHydrant, seeking better customization and reporting options for their needs.
- Users feel **limited features** hinder their analytics and reporting capabilities, requiring additional tools for effective data management.

#### What Are Recent G2 Reviews of FireHydrant?

**["FireHydrant Makes Incident Notifications Effortless and Keeps the Right People Informed"](https://www.g2.com/survey_responses/firehydrant-review-12804478)**

**Rating:** 5.0/5.0 stars

_— Gunther C._

[Read full review](https://www.g2.com/survey_responses/firehydrant-review-12804478)

**["FireHydrant’s Guided Workflows and Monitoring Integrations Shine"](https://www.g2.com/survey_responses/firehydrant-review-11930299)**

**Rating:** 5.0/5.0 stars

_— Zoie S._

[Read full review](https://www.g2.com/survey_responses/firehydrant-review-11930299)

#### What Are G2 Users Discussing About FireHydrant?

- [What is Blameless used for?](https://www.g2.com/discussions/what-is-blameless-used-for) - 1 comment, 1 upvote

### [ITOC360](https://www.g2.com/products/itoc360/reviews)

ITOC360: AI-First Incident Orchestration Platform ITOC360 is an AI-First Incident Orchestration Platform that helps IT and operations teams detect, route, and resolve incidents faster, with less manual effort and fewer missed alerts. What ITOC360 Does ITOC360 centralizes alert ingestion from your entire monitoring stack and uses AI to suppress noise, correlate related events, and identify what actually needs human attention. When a real incident is detected, the platform automatically triggers the right response: notifying the right people through their preferred channels, executing runbooks, and escalating based on defined policies. Key Capabilities AI-Powered Alert Correlation reduces alert noise by grouping related events into a single incident, so on-call engineers can focus on root causes rather than symptoms. Intelligent On-Call Scheduling lets you manage rotations, overrides, and escalation policies across teams and time zones from a single interface. Multi-Channel Notification Delivery reaches responders through their preferred channels (call, SMS, email, or push) with configurable escalation paths. Automated Runbook Execution triggers predefined remediation steps automatically at incident creation to reduce time-to-resolve. Bi-Directional Integrations connect with your existing observability, ITSM, and communication tools without requiring a rip-and-replace. Real-Time Incident Timeline provides a full audit trail of every alert, action, and response for postmortem analysis and compliance reporting. Who Uses ITOC360 ITOC360 is built for DevOps, SRE, and IT operations teams at organizations that run business-critical systems and cannot afford slow, fragmented incident response. It supports both small on-call teams and large enterprise operations centers. Why Teams Choose ITOC360 Traditional on-call tools simply route alerts. ITOC360 orchestrates the entire incident lifecycle. By combining AI-driven triage with automated workflows and flexible notification preferences, teams reduce mean time to acknowledge (MTTA) and mean time to resolve (MTTR) without adding headcount.

**Average Rating:** 5.0/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ITOC360?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ITOC360?

- **Seller:** [ITOC360](https://www.g2.com/sellers/itoc360)
- **Year Founded:** 2018
- **HQ Location:** Delaware, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e2bc58c8498ee023091f51065a368b82851c01e06627a9955c9d8cf81d07aa1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fitoc360%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Medium, 30% Small

#### What Are Recent G2 Reviews of ITOC360?

**["Structured Incident Response Without the Learning Curve"](https://www.g2.com/survey_responses/itoc360-review-12964791)**

**Rating:** 5.0/5.0 stars

_— Ömer Faruk I._

[Read full review](https://www.g2.com/survey_responses/itoc360-review-12964791)

**["Clear Escalation Policies and Transparent Incident Timelines—Backed by Responsive Support"](https://www.g2.com/survey_responses/itoc360-review-12952418)**

**Rating:** 5.0/5.0 stars

_— Hassaan A._

[Read full review](https://www.g2.com/survey_responses/itoc360-review-12952418)

### [ZIF](https://www.g2.com/products/zif/reviews)

The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and automation. The platform harnesses unique features from high-end technologies like artificial intelligence, machine learning, and intelligent automation. ZIF components provide organizations with full-fledged proactivity and a level of resilience that would enable increased availability and ‘zero outages’ in any environment be it cloud, on-premises, or hybrid IT infrastructure. ZIF is an AI-Ops platform that enables proactive detection and remediation of potential events helping organizations drive towards a Zero Incident Enterprise™.

**Average Rating:** 4.5/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate ZIF?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.8/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.2/10 (Category avg: 8.9/10)
- **AI Text Generation:** 10.0/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ZIF?

- **Seller:** [Zero Incident FrameworkTM (ZIFTM)](https://www.g2.com/sellers/zero-incident-frameworktm-ziftm)
- **Year Founded:** 1998
- **HQ Location:** Princeton, New Jersey
- **Twitter:** @ZIF\_AI  
258 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=468ef5f56332f7eeb670f847277565ec4d2c98c0f271acd5cc78c06e0afac50d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzif-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Analyst
- **Top Industries:** Banking
- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of ZIF?

**["Amazing"](https://www.g2.com/survey_responses/zif-review-9982605)**

**Rating:** 5.0/5.0 stars

_— Mohamed M._

[Read full review](https://www.g2.com/survey_responses/zif-review-9982605)

**["This has been a perfect tool"](https://www.g2.com/survey_responses/zif-review-4801812)**

**Rating:** 4.5/5.0 stars

_— Mohammed F._

[Read full review](https://www.g2.com/survey_responses/zif-review-4801812)

#### What Are G2 Users Discussing About ZIF?

- [What is ZIF used for?](https://www.g2.com/discussions/what-is-zif-used-for)

### [ALVAO Service Desk](https://www.g2.com/products/alvao-service-desk/reviews)

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate ALVAO Service Desk?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.8/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 5.6/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.8/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ALVAO Service Desk?

- **Seller:** [ALVAO](https://www.g2.com/sellers/alvao)
- **Year Founded:** 1999
- **HQ Location:** Brno, CZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4297ac3409125cdaa83d036c24021d1e5a99ac0bf4f819f643f3b9e60550d45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvao%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 65% Medium, 29% Large

#### What Do G2 Reviewers Say About ALVAO Service Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **effortless automation** of processes with ALVAO, significantly enhancing efficiency and digitalization across departments.
- Users appreciate the **time-saving automation** of ALVAO Service Desk, streamlining processes and reducing manual work significantly.
- Users appreciate the **intuitive and user-friendly interface** of ALVAO Service Desk, streamlining their helpdesk operations.
- Users value the **collaboration features** of ALVAO Service Desk for seamless communication across departments and efficient processes.
- Users appreciate the **deployment ease** of ALVAO Service Desk, enabling fast provisioning and smooth implementation for new services.

##### Cons

- Users find the **insufficient information** regarding custom forms complicates their experience with ALVAO Service Desk.
- Users find the **limited customization** of ALVAO Service Desk's forms and reports can complicate usage and documentation.
- Users experience **sporadic bugs** that are usually minor and resolved through updates or consultancy assistance.
- Users find the **creation of custom forms complex** , often requiring additional documentation for better understanding.
- Users feel that the **complex reporting** features require easier customization to enhance usability and effectiveness.

#### What Are Recent G2 Reviews of ALVAO Service Desk?

**["User review after 3 years of use"](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)**

**Rating:** 4.0/5.0 stars

_— Tomáš V._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)

**["Great product and the support team"](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)**

**Rating:** 4.5/5.0 stars

_— Lukáš S._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)

#### What Are G2 Users Discussing About ALVAO Service Desk?

- [What is ALVAO Service Desk used for?](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for)

### [Oh Dear](https://www.g2.com/products/oh-dear/reviews)

Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear can notify you for DNS record changes, domain renewals, scheduled cron jobs and application health.

**Average Rating:** 4.7/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate Oh Dear?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 7.4/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.8/10 (Category avg: 8.9/10)
- **AI Text Generation:** 4.9/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Oh Dear?

- **Seller:** [Oh Dear](https://www.g2.com/sellers/oh-dear)
- **Year Founded:** 2018
- **HQ Location:** Lier, BE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5e794dfd115e294bb02e18f19977e948c5441bfc527a7e19545c546ef49c3e55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foh-dear&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 88% Small, 6% Medium

#### What Do G2 Reviewers Say About Oh Dear?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy setup** of Oh Dear, allowing quick monitoring and user onboarding without hassle.
- Users value the **time-saving features** of Oh Dear, enhancing efficiency and simplifying monitoring for all team members.
- Users rave about the **ease of use** in Oh Dear, facilitating access for both technical and non-technical team members.
- Users value the **flexible notification system** of Oh Dear, ensuring they stay updated on all website issues.
- Users value the **comprehensive monitoring** capabilities of Oh Dear, making issue tracking and analysis effortless and effective.

##### Cons

- Users find the pricing of Oh Dear to be **expensive** , making it challenging for freelancers with varying client needs.
- Users find the **high costs** of Oh Dear challenging, especially when managing multiple client sites with limited budgets.
- Users find Oh Dear has **limited features** , lacking advanced insights and missing some helpful functionalities for complex needs.
- Users find the **pricing issues** challenging, especially freelancers needing flexible options for multiple sites.
- Users find the **user interface confusing** at times, leading to difficulty in navigation and increased cognitive load.

#### What Are Recent G2 Reviews of Oh Dear?

**["Simple, Affordable All-in-One Website Monitoring"](https://www.g2.com/survey_responses/oh-dear-review-12995972)**

**Rating:** 4.5/5.0 stars

_— Peter E._

[Read full review](https://www.g2.com/survey_responses/oh-dear-review-12995972)

**["Hassle-Free Monitoring for Login Page Uptime and Performance"](https://www.g2.com/survey_responses/oh-dear-review-13064199)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/oh-dear-review-13064199)

### [Opsgenie](https://www.g2.com/es/products/opsgenie/reviews)

Opsgenie es una solución moderna de gestión de incidentes para operar servicios siempre activos. Con la confianza de miles de clientes en todo el mundo, Opsgenie proporciona soluciones para alertas y gestión de guardias. Permitimos que las empresas respondan de manera efectiva a sus problemas de TI/DevOps. Opsgenie capacita a los equipos para desarrollar planes de respuesta a incidentes, colaborar y coordinar las acciones de respuesta y analizar la efectividad de la respuesta.

**Average Rating:** 4.2/5.0

**Total Reviews:** 54

#### How Do G2 Users Rate Opsgenie?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.6/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 8.5/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 9.3/10 (Category avg: 8.9/10)
- **Generación de texto:** 7.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Opsgenie?

- **Vendedor:** [Atlassian](https://www.g2.com/es/sellers/atlassian)
- **Año de fundación:** 2002
- **Ubicación de la sede:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 empleados en LinkedIn®
- **Propiedad:** NASDAQ:TEAM

#### Who Uses This Product?

- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 56% Medium, 28% Small

#### What Do G2 Reviewers Say About Opsgenie?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran las **extensas integraciones** de Opsgenie para una gestión de alertas sin problemas y opciones de etiquetado personalizables.
- Los usuarios valoran la **integración flexible de alertas** en Opsgenie, mejorando la identificación y gestión de notificaciones de manera efectiva.
- Los usuarios valoran las **capacidades de integración** de Opsgenie, permitiendo alertas sin problemas y etiquetado eficiente para una mejor organización.
- Los usuarios encuentran la **facilidad de uso** de Opsgenie invaluable para gestionar horarios de guardia y proporcionar soporte confiable fuera de horario.
- Los usuarios valoran las **fáciles integraciones** con múltiples herramientas, mejorando la gestión de alertas y la organización en Opsgenie.

##### Cons

- Los usuarios informan de una **curva de aprendizaje** desafiante debido a los cambios en las ubicaciones de los elementos con la nueva integración de Jira Service Management.
- Los usuarios experimentan una **curva de aprendizaje pronunciada** debido a los cambios y actualizaciones frecuentes en la interfaz de Opsgenie.

#### What Are Recent G2 Reviews of Opsgenie?

**["Opsgenie: Interfaz intuitiva, integraciones potentes y gestión de incidentes confiable"](https://www.g2.com/es/survey_responses/opsgenie-review-12640249)**

**Rating:** 5.0/5.0 stars

_— Vivek V._

[Read full review](https://www.g2.com/es/survey_responses/opsgenie-review-12640249)

**["Excelente gestión de incidentes que ayuda a múltiples equipos a la vez"](https://www.g2.com/es/survey_responses/opsgenie-review-13091899)**

**Rating:** 4.0/5.0 stars

_— Usuario verificado en Tecnología de la información y servicios_

[Read full review](https://www.g2.com/es/survey_responses/opsgenie-review-13091899)

#### What Are G2 Users Discussing About Opsgenie?

- [Who uses OpsGenie?](https://www.g2.com/es/discussions/who-uses-opsgenie)
- [How much does OpsGenie cost?](https://www.g2.com/es/discussions/how-much-does-opsgenie-cost)
- [Is OpsGenie part of Jira?](https://www.g2.com/es/discussions/is-opsgenie-part-of-jira)
- [What can OpsGenie do?](https://www.g2.com/es/discussions/what-can-opsgenie-do)

### [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/es/products/solarwinds-it-incident-response-squadcast/reviews)

SolarWinds® Incident Response (anteriormente Squadcast) es una plataforma de gestión de incidentes unificada de primer nivel diseñada para ayudar a las empresas modernas a automatizar los flujos de trabajo de respuesta, minimizar el tiempo de inactividad y maximizar la eficiencia de la ingeniería. Construida sobre una robusta Plataforma de Automatización de Fiabilidad, nuestra solución integra sin problemas la programación de guardias y la respuesta a incidentes en una única interfaz de alta visibilidad. En los complejos entornos híbridos y multi-nube de hoy en día, la observabilidad por sí sola no es suficiente. SolarWinds Incident Response cierra la brecha entre la detección y la resolución. Al unificar alertas de más de 200 herramientas de terceros, nuestra plataforma utiliza correlación impulsada por IA y deduplicación inteligente para eliminar la fatiga de alertas. Para los equipos de DevOps, SRE y TI, esto significa una reducción masiva del "ruido", permitiéndoles centrarse en la salud crítica del sistema en lugar de perseguir falsos positivos. Beneficios clave para equipos de alto rendimiento incluyen: Aceleración de la Remediación: Impulsa mejoras operativas significativas, con clientes que reportan hasta un 68% de reducción en el Tiempo Medio de Remediación (MTTR) y un 93% de mejora en el Tiempo Medio de Reconocimiento (MTTA). Gestión Inteligente de Guardias: Automatiza la programación compleja y las rutas de escalamiento. Asegura que el experto en la materia adecuado sea contactado instantáneamente a través de Slack, Microsoft Teams, SMS o notificaciones de aplicaciones móviles. Flujos de Trabajo Proactivos de SRE: Avanza más allá de la lucha reactiva contra incendios. Utiliza libros de ejecución estandarizados, post-mortems automatizados y seguimiento de SLO para adoptar las mejores prácticas de Ingeniería de Fiabilidad del Sitio (SRE) sin esfuerzo. Colaboración en Tiempo Real: Empodera el "enjambre de incidentes" multifuncional con herramientas de comunicación integradas y visibilidad compartida, asegurando que las partes interesadas estén informadas a través de páginas de estado automatizadas. Nuestra misión es proporcionar la solución de gestión de incidentes más fácil de usar en el mercado. Al combinar profundos conocimientos de observabilidad con automatización proactiva, empoderamos a las empresas para fortalecer la fiabilidad del sistema y ofrecer experiencias digitales sin interrupciones. Ya sea que estés gestionando infraestructura local o escalando en la nube, SolarWinds Incident Response proporciona el enfoque estructurado necesario para mantener la resiliencia operativa. Transforma tu ciclo de vida de incidentes de una carga manual a un motor automatizado y optimizado para la mejora continua.

**Average Rating:** 4.4/5.0

**Total Reviews:** 307

#### How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.1/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 8.3/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 8.8/10 (Category avg: 8.9/10)
- **Generación de texto:** 7.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

- **Vendedor:** [SolarWinds Worldwide LLC](https://www.g2.com/es/sellers/solarwinds-worldwide-llc)
- **Año de fundación:** 1999
- **Ubicación de la sede:** Austin, TX
- **Twitter:** @solarwinds  
19,570 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 empleados en LinkedIn®
- **Propiedad:** NYSE: SWI

#### Who Uses This Product?

- **Who Uses This:** Ingeniero de DevOps, Ingeniero de software
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 50% Medium, 41% Small

#### What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran las características de **alertas en tiempo real y programación** de Squadcast, mejorando su experiencia de gestión de incidentes.
- Los usuarios aprecian la **interfaz simple y fácil de usar** de SolarWinds IT Incident Response, lo que hace que sea fácil de configurar y usar.
- Los usuarios encuentran que la **navegación intuitiva y la automatización robusta** de Squadcast agilizan la gestión de incidentes y mejoran la eficiencia del equipo.
- Los usuarios valoran la **amplia gama de integraciones** en SolarWinds IT Incident Response, mejorando la gestión centralizada de incidentes a través de herramientas.
- Los usuarios valoran la **riqueza de características** de SolarWinds IT Incident Response, particularmente sus alertas en tiempo real y capacidades de generación de informes.

##### Cons

- Los usuarios enfrentan **problemas de notificación** con Squadcast, incluyendo inundación de alertas y dificultades para gestionar las notificaciones de manera efectiva.
- Los usuarios luchan con la **saturación de alertas** en Squadcast si las configuraciones no están configuradas correctamente, lo que lleva a la fatiga.
- Los usuarios encuentran las **características faltantes** frustrantes, con opciones de alerta inadecuadas y una funcionalidad de filtro inferior que afecta la usabilidad.
- Los usuarios informan de **problemas de características** con la interfaz de usuario compleja y dificultad para realizar acciones en lote para incidentes en Squadcast.
- Los usuarios enfrentan **problemas de programación** que complican las tareas de gestión y dificultan la experiencia general del usuario con la aplicación.

#### What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

**["Implementación sin esfuerzo e integración rica en funciones"](https://www.g2.com/es/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)**

**Rating:** 4.0/5.0 stars

_— Chinthaka J._

[Read full review](https://www.g2.com/es/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)

**["Programación de guardias poderosa, enrutamiento inteligente de alertas e integraciones de monitoreo sin problemas"](https://www.g2.com/es/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)**

**Rating:** 5.0/5.0 stars

_— Manan M._

[Read full review](https://www.g2.com/es/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)

#### What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

- [Can you edit on SquadCast?](https://www.g2.com/es/discussions/can-you-edit-on-squadcast)
- [¿Cuánto cuesta SquadCast?](https://www.g2.com/es/discussions/how-much-does-squadcast-cost) - 1 comment
- [How do you use SquadCast?](https://www.g2.com/es/discussions/how-do-you-use-squadcast)
- [¿Qué es SquadCast?](https://www.g2.com/es/discussions/squadcast-what-is-squadcast) - 2 comments

### [Mezmo](https://www.g2.com/products/mezmo/reviews)

Mezmo built an AI SRE agent that helps SRE and platform teams manage production environments with greater context, control, and trust. It supports autonomous incident detection, investigates incidents, identifies likely root causes, generates post-mortems, and turns repeatable operations work into governed agentic workflows on-call teams can rely on. The agent runs on AURA, Mezmo’s open-source agent harness, and is grounded by Mezmo’s real-time telemetry pipeline. Together, they give the agent task-ready context from logs, metrics, and traces instead of raw data dumps. Mezmo keeps production AI inspectable and controlled. Teams can connect their own models, integrate existing tools through MCP, run workflows on their own infrastructure, and audit every plan, prompt, and tool call. Mezmo is built for SRE and platform teams that want to bring AI into production operations without giving up control, context, or trust.

**Average Rating:** 4.6/5.0

**Total Reviews:** 213

#### How Do G2 Users Rate Mezmo?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Mezmo?

- **Seller:** [Mezmo](https://www.g2.com/sellers/mezmo)
- **Year Founded:** 2015
- **HQ Location:** San Jose, California
- **Twitter:** @mezmodata  
1,733 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84ed4135b8c0ef1fdda6394cd0862d79b2145c787cb2f9f1d0cdf5db5deb9e0a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmezmo%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About Mezmo?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Mezmo, highlighting its intuitive UI and efficient log analysis capabilities.
- Users appreciate the **ease of log collection and analysis** with Mezmo, enhancing incident response efficiency significantly.
- Users value the **real-time monitoring** capabilities of Mezmo, streamlining log management and incident response efficiency.
- Users appreciate the **real-time monitoring** capabilities of Mezmo, enhancing incident response and simplifying log analysis.
- Users commend Mezmo for its **efficiency improvement** , significantly enhancing productivity and simplifying log management across systems.

##### Cons

- Users find the **UX improvement** necessary, as the website design complicates navigation and access to documentation.
- Users note that the **complex setup** of Mezmo demands specialized skills and significant resources for effective implementation.
- Users are concerned about the **high costs** of Mezmo, especially with rising prices based on log volume.
- Users find the **learning difficulty** of Mezmo challenging at first, but recent improvements have aided in understanding.
- Users find it frustrating that they cannot use **regular "log" level** and face limitations on log submission.

#### What Are Recent G2 Reviews of Mezmo?

**["Streamlined Log Management and Observability with Mezmo"](https://www.g2.com/survey_responses/mezmo-review-11670560)**

**Rating:** 5.0/5.0 stars

_— Nilansh B._

[Read full review](https://www.g2.com/survey_responses/mezmo-review-11670560)

**["Mezmo has helped our security operations as far as speed, efficiency, and integrations available"](https://www.g2.com/survey_responses/mezmo-review-11110311)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/mezmo-review-11110311)

#### What Are G2 Users Discussing About Mezmo?

- [What does LogDNA do?](https://www.g2.com/discussions/what-does-logdna-do)
- [Is LogDNA open source?](https://www.g2.com/discussions/is-logdna-open-source) - 1 comment
- [What is the use of log DNA?](https://www.g2.com/discussions/what-is-the-use-of-log-dna)
- [How do you use LogDNA?](https://www.g2.com/discussions/how-do-you-use-logdna) - 1 comment

### [AlertOps](https://www.g2.com/es/products/alertops/reviews)

AlertOps es un software que permite a una organización tomar el control de los incidentes y automatizar acciones que reducen costos, protegen ingresos y mejoran la experiencia del cliente. AlertOps es una plataforma SaaS basada en alertas y en tiempo real que ayuda a los equipos de ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps y de soporte a responder mejor y más rápido a incidentes críticos para el negocio. Con AlertOps obtienes: ✓ Flexibilidad total, sin compromisos. ✓ Automatización de flujo de trabajo de extremo a extremo. ✓ Visibilidad completa de incidentes en toda la pila. ✓ Orientación experta, a demanda. Visítanos en: alertops.com y programa una demostración personalizada. Estaremos encantados de discutir tu caso de uso y mostrarte por qué muchas de las empresas más grandes del mundo aprovechan AlertOps para responder más rápidamente, superar a sus competidores y ganar cuando los momentos importan.

**Average Rating:** 4.7/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate AlertOps?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 8.5/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 9.2/10 (Category avg: 8.9/10)
- **Generación de texto:** 9.2/10 (Category avg: 7.3/10)

#### Who Is the Company Behind AlertOps?

- **Vendedor:** [AlertOps](https://www.g2.com/es/sellers/alertops)
- **Año de fundación:** 2019
- **Ubicación de la sede:** Bloomingdale, IL
- **Twitter:** @AlertOps  
1,348 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22ed5267f360df2f355433fa65514c5299faeef0f025e8a2373deafe59d8aed7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5396593%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Servicio, Ingeniero de Sistemas
- **Top Industries:** Tecnología de la información y servicios, Seguridad de Redes y Computadoras
- **Company Size:** 72% Small, 21% Medium

#### What Do G2 Reviewers Say About AlertOps?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **gestión efectiva de alertas** de AlertOps, elogiando su fiabilidad y excelente soporte durante la configuración.
- Los usuarios elogian a AlertOps por su **soporte al cliente receptivo** y excelente base de conocimientos, mejorando la satisfacción y experiencia general.
- Los usuarios valoran la **excelente colaboración en equipo** en AlertOps, mejorando la eficiencia del flujo de trabajo y la integración del sistema.
- Los usuarios elogian las **capacidades excepcionales de alerta** de AlertOps, disfrutando de alta eficiencia y excelente soporte durante toda la implementación.
- Los usuarios elogian el **soporte al cliente excepcional** y la experiencia de implementación eficiente con AlertOps, mejorando la satisfacción general.

##### Cons

- Los usuarios encuentran **problemas de programación** con AlertOps desafiantes, requiriendo pasos adicionales para necesidades específicas y actualizaciones.
- Los usuarios encuentran la **interfaz compleja** , lo que puede dificultar la facilidad de navegación y la experiencia general del usuario.
- Los usuarios encuentran la **interfaz de usuario compleja** desafiante debido a las limitaciones y la funcionalidad no intuitiva, a pesar del buen soporte y documentación.
- Los usuarios experimentan **retrasos** ocasionales en el feed webcal al Calendario de Outlook, afectando el rendimiento de la integración.
- Los usuarios encuentran la interfaz **distractora y torpe** , sugiriendo que requiere mejoras para una mejor usabilidad.

#### What Are Recent G2 Reviews of AlertOps?

**["AlertOps nos ayudó a automatizar completamente nuestra rotación de guardia."](https://www.g2.com/es/survey_responses/alertops-review-13132364)**

**Rating:** 5.0/5.0 stars

_— Carl S._

[Read full review](https://www.g2.com/es/survey_responses/alertops-review-13132364)

**["Gestión de alertas simplificada con AlertOps"](https://www.g2.com/es/survey_responses/alertops-review-13096720)**

**Rating:** 4.5/5.0 stars

_— Jeffrey M._

[Read full review](https://www.g2.com/es/survey_responses/alertops-review-13096720)

#### What Are G2 Users Discussing About AlertOps?

- [What do you recommend for maximizing the efficiency of AlertOps in incident management?](https://www.g2.com/es/discussions/what-do-you-recommend-for-maximizing-the-efficiency-of-alertops-in-incident-management)
- [How do you use Alertops?](https://www.g2.com/es/discussions/how-do-you-use-alertops)
- [¿Cuáles son las características de Alertops?](https://www.g2.com/es/discussions/what-are-the-features-of-alertops) - 1 comment
- [What is the use of xMatters?](https://www.g2.com/es/discussions/what-is-the-use-of-xmatters)
- [What does AlertOps do?](https://www.g2.com/es/discussions/what-does-alertops-do) - 1 comment

### [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

**Average Rating:** 4.5/5.0

**Total Reviews:** 257

#### How Do G2 Users Rate Hexnode UEM?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Hexnode UEM?

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** www.mitsogo.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode  
17,615 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb8dafaa52bbdd30fb36a0014bad1a9201ac5f2f3a1f5fc73bb6ede20d24ed01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4823816%2F&secure%5Burl_type%5D=linkedin_company_website)  
497 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Business Analyst, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 36% Small

#### What Do G2 Reviewers Say About Hexnode UEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Hexnode UEM, enhancing their ability to manage and configure features effortlessly.
- Users appreciate the **cross-platform device management** of Hexnode UEM, simplifying setup and profile management for everyone.
- Users appreciate the **ease of use** of Hexnode UEM, praising its simplicity and responsive 24/7 support.
- Users appreciate the **stellar customer support** of Hexnode UEM, which provides excellent assistance when needed.
- Users value the **easy app management** features of Hexnode UEM, enhancing control and navigation for administrators.

##### Cons

- Users find the **missing features** in Hexnode UEM frustrating, particularly for user management and Kiosk mode functionality.
- Users are frustrated with the **cumbersome MFA process** for bulk device removal, leading to time waste and inbox clutter.
- Users are disappointed that Hexnode UEM has **limited features** , particularly for end-user management and Windows support.
- Users find the **pricing to be quite expensive** , especially for smaller teams seeking flexibility in plans.
- Users are frustrated by the **lack of advanced features** , which limits customization and insights in Hexnode UEM.

#### What Are Recent G2 Reviews of Hexnode UEM?

**["Easy, Discreet Device Management with Great Value for Charities"](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)**

**Rating:** 5.0/5.0 stars

_— James F._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)

**["Clean UI, Powerful Cross-Platform MDM, and Fast Support"](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)**

**Rating:** 5.0/5.0 stars

_— Tiago G._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)

#### What Are G2 Users Discussing About Hexnode UEM?

- [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment
- [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution)
- [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do)
- [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment
- [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm)

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