# Top Free Incident Management Software - Page 2

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 132

### Category Stats (Jul 2026)

- **Average Rating:** 4.43/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** SAS Fraud, Anti-Money Laundering & Security Intelligence (+0.9%) - Among all products in this category, SAS Fraud, Anti-Money Laundering & Security Intelligence recorded the largest rating increase compared to last month

_Last updated: July 25, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,400+ Authentic Reviews
- 132+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=17254&focus%5B%5D=139215&focus%5B%5D=167999)

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, New Relic, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&focus%5B%5D=incident-io)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-07-29T13%3A39%3A48Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Ffree%3Fpage%3D2&secure%5Btoken%5D=26ab64572e6dcbf55aeaa10e1a920778be1734c38fc36bbb9817f092e881dad9&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)

Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Grafana Labs customers, including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom, and more than 1 million active instances of Grafana around the world. Grafana Labs helps companies manage their observability strategies with the LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise offerings, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo) as well as extensive enterprise data source plugins, dashboard management, alerting, reporting, and security. Grafana Labs is backed by leading investors Lightspeed Venture Partners, Lead Edge Capital, GIC, Sequoia Capital, Coatue, and J.P. Morgan. Follow Grafana Labs on LinkedIn and Twitter or visit https://grafana.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 156

#### How Do G2 Users Rate Grafana Labs?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.1/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.9/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.0/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Grafana Labs?

- **Seller:** [Grafana Labs](https://www.g2.com/sellers/grafana-labs)
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @grafana  
71,444 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=55deb351586ac844302bd5b232ffaab97f2744e502c2117dd39cd597287e80d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11062162%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,842 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, DevOps Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Medium, 28% Large

#### What Do G2 Reviewers Say About Grafana Labs?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Grafana for its **intuitive and flexible data visualization** , enhancing their ability to monitor performance effectively.
- Users appreciate the **ease of use** of Grafana, enjoying seamless integration and intuitive dashboard setup for monitoring.
- Users value the **intuitive and flexible dashboard usability** of Grafana, enhancing their data visualization experience effortlessly.
- Users value the **real-time monitoring** capabilities of Grafana Labs, enabling effective visualization and quick response to system performance.
- Users value the **flexibility and clarity** of Grafana for effective monitoring and visualization of metrics.

##### Cons

- Users find the **learning curve steep** , with initial setup, navigation, and documentation proving challenging for new users.
- Users often face a **complex setup** process with Grafana Labs, making initial dashboard configuration challenging for newcomers.
- Users find the **learning difficulty** of Grafana frustrating, especially with complex setups and a clumsy interface.
- Users find the **difficult learning curve** challenging, particularly when creating advanced dashboards or configurations.
- Users find the **initial setup and configuration complex** , making it challenging for newcomers to effectively utilize Grafana Labs.

#### What Are Recent G2 Reviews of Grafana Labs?

**["Powerful, Flexible Observability with Grafana Labs"](https://www.g2.com/survey_responses/grafana-labs-review-12426276)**

**Rating:** 4.5/5.0 stars

_— ALISHETTI S._

[Read full review](https://www.g2.com/survey_responses/grafana-labs-review-12426276)

**["Flexible, Clear Dashboards with Powerful Integrations and Alerting"](https://www.g2.com/survey_responses/grafana-labs-review-12415989)**

**Rating:** 5.0/5.0 stars

_— Jayanth Sai E._

[Read full review](https://www.g2.com/survey_responses/grafana-labs-review-12415989)

#### What Are G2 Users Discussing About Grafana Labs?

- [What framework does Grafana use?](https://www.g2.com/discussions/what-framework-does-grafana-use)
- [What are the components of Grafana?](https://www.g2.com/discussions/what-are-the-components-of-grafana)
- [What are the benefits of Grafana?](https://www.g2.com/discussions/what-are-the-benefits-of-grafana)
- [What is Grafana software used for?](https://www.g2.com/discussions/what-is-grafana-software-used-for)

### [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews)

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

**Average Rating:** 4.8/5.0

**Total Reviews:** 110

#### How Do G2 Users Rate Alloy Navigator?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.1/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Alloy Navigator?

- **Seller:** [Alloy Software](https://www.g2.com/sellers/alloy-software)
- **Year Founded:** 2002
- **HQ Location:** Bloomfield, NJ
- **Twitter:** @AlloySoftware  
466 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=553d846486121a58a482c16624d91c45554f928e74b611a441abcb4781929c4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falloy-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 76% Small, 33% Medium

#### What Do G2 Reviewers Say About Alloy Navigator?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **consolidation of IT elements** in Alloy Navigator, significantly simplifying workflow and enhancing team efficiency.
- Users find Alloy Navigator's **ease of use** exceptional, enhancing efficiency via streamlined workflows and simple ticketing.
- Users value the **integrated ticketing and asset management** of Alloy Navigator, significantly enhancing workflow efficiency.
- Users value the **consolidation of IT management tools** in Alloy Navigator, enhancing workflow efficiency and productivity.
- Users value the **seamless automation** in Alloy Navigator, which streamlines IT management and enhances efficiency throughout processes.

##### Cons

- Users find the **learning curve steep** , requiring extra training for new hires and better onboarding resources.
- Users find the **complex setup** process challenging, requiring extra training and experimentation to configure effectively.
- Users find Alloy Navigator's **limited customization** restricts flexibility, impacting creative collaboration and reporting needs.
- Users find the **setup difficulty** challenging due to unclear instructions and time-consuming custom workflows.
- Users find the **poor interface design** hinders usability, noting a need for a more streamlined and modern experience.

#### What Are Recent G2 Reviews of Alloy Navigator?

**["Self-Service Portal Transformed Support for Teachers and Staff"](https://www.g2.com/survey_responses/alloy-navigator-review-13090627)**

**Rating:** 5.0/5.0 stars

_— Zakria J._

[Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13090627)

**["Asset Inventory That Replaced Our Spreadsheets"](https://www.g2.com/survey_responses/alloy-navigator-review-13133856)**

**Rating:** 5.0/5.0 stars

_— Yamal I._

[Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13133856)

#### What Are G2 Users Discussing About Alloy Navigator?

- [What is the use of Alloy Navigator?](https://www.g2.com/discussions/what-is-the-use-of-alloy-navigator)
- [What is Alloy in Software?](https://www.g2.com/discussions/what-is-alloy-in-software)
- [What is Alloy Navigator?](https://www.g2.com/discussions/what-is-alloy-navigator)

### [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

**Average Rating:** 4.2/5.0

**Total Reviews:** 242

#### How Do G2 Users Rate ManageEngine ServiceDesk Plus?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.9/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.9/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.6/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ManageEngine ServiceDesk Plus?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** System Administrator, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ManageEngine ServiceDesk Plus to have a **user-friendly interface** , making it easy for both requesters and technicians.
- Users appreciate the **wide range of useful features** in ManageEngine ServiceDesk Plus, which enhances their everyday tasks.
- Users find the **user-friendly UI** of ManageEngine ServiceDesk Plus enhances their experience for both requesters and technicians.
- Users value the **asset management capabilities** of ManageEngine ServiceDesk Plus for effective tracking and organization.
- Users commend the **excellent customer support** of ManageEngine ServiceDesk Plus for prompt and effective issue resolution.

##### Cons

- Users find the **complexity of setup and customization** in ManageEngine ServiceDesk Plus to be time-consuming and challenging.
- Users find the **complex setup** challenging, making initial configuration and customization time-consuming and difficult.
- Users find the **learning curve steep** due to time-consuming setups, advanced configurations, and significant upgrades requiring relearning.
- Users find the **steep learning curve** of ManageEngine ServiceDesk Plus challenging due to complex setup and advanced features.
- Users find the **limited features** of ManageEngine ServiceDesk Plus hinder their ability to manage tickets effectively.

#### What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

**["A feature rich tool for IT management."](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796)**

**Rating:** 4.5/5.0 stars

_— Pawan K._

[Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796)

**["Highly Customizable ITSM with Room for Agile Improvements"](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691)**

**Rating:** 4.5/5.0 stars

_— Melih ._

[Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691)

#### What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

- [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) - 1 comment, 1 upvote
- [What is ServiceDesk profile?](https://www.g2.com/discussions/what-is-servicedesk-profile) - 1 upvote
- [How much does ManageEngine cost?](https://www.g2.com/discussions/how-much-does-manageengine-cost)
- [What is ManageEngine software?](https://www.g2.com/discussions/what-is-manageengine-software)
- [What is ManageEngine ServiceDesk plus?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus)

### [Parny](https://www.g2.com/products/parny/reviews)

Parny is an AIOps platform that helps engineering and operations teams understand, correlate, and respond to incidents across complex infrastructure environments. Parny ingests signals from existing monitoring tools and automatically discovers services and infrastructure components through built-in service discovery. It continuously maps real-time dependencies using its Domain Tree and Infrastructure Visibility capabilities, allowing teams to see how systems connect, where failures propagate, and what impact they create. Rather than treating alerts as isolated events, Parny correlates signals and transforms them into contextualized incidents. Alert and incident management workflows ensure that the right alert reaches the right responder with the correct operational context, reducing noise and accelerating resolution. By combining topology awareness, dependency intelligence, and response automation, Parny enables teams to move beyond reactive monitoring toward operational clarity. It supports modern distributed environments including microservices, containers, and hybrid cloud infrastructure without requiring replacement of existing observability investments. This approach helps organizations improve reliability, reduce alert fatigue, strengthen ownership visibility, and maintain service health at scale.

**Average Rating:** 5.0/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Parny?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.6/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Parny?

- **Seller:** [Parny](https://www.g2.com/sellers/parny)
- **Company Website:** parny.io
- **Year Founded:** 2022
- **HQ Location:** Istanbul, TR
- **Twitter:** @Parnyio  
13 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d970411dc8073c6d573a18b0b5fbe8f222663c15ca94c8c5f26bbcc036fb08f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fparny-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 53% Medium, 35% Small

#### What Do G2 Reviewers Say About Parny?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficient alert management** of Parny, enhancing incident tracking and minimizing distractions during critical events.
- Users love the **ease of use** of Parny, highlighting its intuitive interface and smooth onboarding process.
- Users appreciate the **efficient alerting system** of Parny, enhancing incident management and focused communication during critical events.
- Users praise Parny for its **seamless team collaboration** , simplifying workflows and enhancing organizational efficiency for incident management.
- Users value the **AI-driven insights** of Parny, enhancing team support and streamlining task management effortlessly.

##### Cons

- Users note that Parny has **limited features** , especially in the mobile app compared to the web version.
- Users feel the **limited mobile functionality** hinders their experience, suggesting improvements for mobile app features.
- Users feel the mobile app's quality is lacking and needs to improve to match the **web version's features**.
- Users note **integration issues** , citing a desire for a more extensive integrations list to enhance functionality.
- Users find the **missing mobile features** of Parny frustrating, as essential tools are only available on the web.

#### What Are Recent G2 Reviews of Parny?

**["A practical view of incidents affecting manufacturing operations"](https://www.g2.com/survey_responses/parny-review-13169127)**

**Rating:** 5.0/5.0 stars

_— Öner S._

[Read full review](https://www.g2.com/survey_responses/parny-review-13169127)

**["Parny AI Unifies Infrastructure Signals and Incident Context with Clear Impact Analysis"](https://www.g2.com/survey_responses/parny-review-13169888)**

**Rating:** 5.0/5.0 stars

_— Tolga G._

[Read full review](https://www.g2.com/survey_responses/parny-review-13169888)

### [SIGNL4](https://www.g2.com/products/signl4-derdack/reviews)

SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running.

**Average Rating:** 4.6/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate SIGNL4?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.6/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.9/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SIGNL4?

- **Seller:** [Derdack](https://www.g2.com/sellers/derdack)
- **Company Website:** www.derdack.com
- **Year Founded:** 1999
- **HQ Location:** Potsdam, Germany
- **Twitter:** @Derdack  
10,176 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bde1c4874caf6fb283ca097978f4a4cfc33fed76aae97d7a6e03e659de188247&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136208%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Government Administration
- **Company Size:** 37% Small, 35% Medium

#### What Do G2 Reviewers Say About SIGNL4?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of SIGNL4, appreciating its intuitive setup and seamless integration capabilities.
- Users appreciate SIGNL4's **efficient alerting and seamless integration** , enhancing team coordination and IT monitoring capabilities significantly.
- Users find SIGNL4's **efficient alerting system** invaluable for IT monitoring and quick response to issues.
- Users value the **efficient alert management** of SIGNL4, facilitating quick responses without disrupting ongoing processes.
- Users value the **exceptional customer support** of SIGNL4, providing prompt assistance for smooth implementation and usage.

##### Cons

- Users face **integration issues** when connecting SIGNL4 to on-premises systems, requiring extra resources and effort.
- Users express concern about the **expensive subscription requirements** for different teams to access appropriate license tiers.
- Users desire **missing features** like more built-in connections and remote action capabilities to enhance SIGNL4's functionality.
- Users experience **notification issues** with SIGNL4, often finding alerts overwhelming and difficult to manage effectively.
- Users find the **complex UI** of SIGNL4 makes navigation challenging and alerts overwhelming, complicating the user experience.

#### What Are Recent G2 Reviews of SIGNL4?

**["Real added value for reliable IT monitoring"](https://www.g2.com/survey_responses/signl4-review-10878599)**

**Rating:** 5.0/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/signl4-review-10878599)

**["SIGNL4: Reliable alerting with a strong app and easy integration"](https://www.g2.com/survey_responses/signl4-review-12668379)**

**Rating:** 4.5/5.0 stars

_— Stefan F._

[Read full review](https://www.g2.com/survey_responses/signl4-review-12668379)

#### What Are G2 Users Discussing About SIGNL4?

- [What is SIGNL4 used for?](https://www.g2.com/discussions/what-is-signl4-used-for) - 1 comment

### [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews)

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced

**Average Rating:** 4.5/5.0

**Total Reviews:** 142

#### How Do G2 Users Rate FireHydrant?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.3/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind FireHydrant?

- **Seller:** [FireHydrant](https://www.g2.com/sellers/firehydrant)
- **Company Website:** firehydrant.com
- **Year Founded:** 2018
- **HQ Location:** New York, New York
- **Twitter:** @FireHydrant  
1,262 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d9458171c317e096f8653e0447d900d24591058be117cbb5a11482c708f76c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffirehydrant%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 50% Medium, 45% Large

#### What Do G2 Reviewers Say About FireHydrant?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **seamless Slack integration** , enhancing incident management with effortless communication and updates.
- Users value the **seamless integrations** with platforms like Slack and Jira, enhancing their incident management experience.
- Users find FireHydrant to be **easy to use** , with an intuitive UI and excellent integration options.
- Users value the **automation of incident response** , enhancing efficiency and reducing errors in critical processes.
- Users praise the **exceptional customer support** of FireHydrant, highlighting responsiveness and effective communication for enhancements.

##### Cons

- Users express a need for **missing features** in FireHydrant, particularly in analytics and alerting capabilities.
- Users find the **complexity of the interface** and options overwhelming, causing a steep learning curve.
- Users find the **confusing teams structure** and unclear licensing model hinder effective use of FireHydrant.
- Users experience **feature limitations** with FireHydrant, seeking better customization and reporting options for their needs.
- Users feel **limited features** hinder their analytics and reporting capabilities, requiring additional tools for effective data management.

#### What Are Recent G2 Reviews of FireHydrant?

**["FireHydrant Makes Incident Notifications Effortless and Keeps the Right People Informed"](https://www.g2.com/survey_responses/firehydrant-review-12804478)**

**Rating:** 5.0/5.0 stars

_— Gunther C._

[Read full review](https://www.g2.com/survey_responses/firehydrant-review-12804478)

**["FireHydrant’s Guided Workflows and Monitoring Integrations Shine"](https://www.g2.com/survey_responses/firehydrant-review-11930299)**

**Rating:** 5.0/5.0 stars

_— Zoie S._

[Read full review](https://www.g2.com/survey_responses/firehydrant-review-11930299)

#### What Are G2 Users Discussing About FireHydrant?

- [What is Blameless used for?](https://www.g2.com/discussions/what-is-blameless-used-for) - 1 comment, 1 upvote

### [ITOC360](https://www.g2.com/products/itoc360/reviews)

ITOC360: AI-First Incident Orchestration Platform ITOC360 is an AI-First Incident Orchestration Platform that helps IT and operations teams detect, route, and resolve incidents faster, with less manual effort and fewer missed alerts. What ITOC360 Does ITOC360 centralizes alert ingestion from your entire monitoring stack and uses AI to suppress noise, correlate related events, and identify what actually needs human attention. When a real incident is detected, the platform automatically triggers the right response: notifying the right people through their preferred channels, executing runbooks, and escalating based on defined policies. Key Capabilities AI-Powered Alert Correlation reduces alert noise by grouping related events into a single incident, so on-call engineers can focus on root causes rather than symptoms. Intelligent On-Call Scheduling lets you manage rotations, overrides, and escalation policies across teams and time zones from a single interface. Multi-Channel Notification Delivery reaches responders through their preferred channels (call, SMS, email, or push) with configurable escalation paths. Automated Runbook Execution triggers predefined remediation steps automatically at incident creation to reduce time-to-resolve. Bi-Directional Integrations connect with your existing observability, ITSM, and communication tools without requiring a rip-and-replace. Real-Time Incident Timeline provides a full audit trail of every alert, action, and response for postmortem analysis and compliance reporting. Who Uses ITOC360 ITOC360 is built for DevOps, SRE, and IT operations teams at organizations that run business-critical systems and cannot afford slow, fragmented incident response. It supports both small on-call teams and large enterprise operations centers. Why Teams Choose ITOC360 Traditional on-call tools simply route alerts. ITOC360 orchestrates the entire incident lifecycle. By combining AI-driven triage with automated workflows and flexible notification preferences, teams reduce mean time to acknowledge (MTTA) and mean time to resolve (MTTR) without adding headcount.

**Average Rating:** 5.0/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ITOC360?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ITOC360?

- **Seller:** [ITOC360](https://www.g2.com/sellers/itoc360)
- **Year Founded:** 2018
- **HQ Location:** Delaware, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e2bc58c8498ee023091f51065a368b82851c01e06627a9955c9d8cf81d07aa1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fitoc360%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Medium, 30% Small

#### What Are Recent G2 Reviews of ITOC360?

**["Structured Incident Response Without the Learning Curve"](https://www.g2.com/survey_responses/itoc360-review-12964791)**

**Rating:** 5.0/5.0 stars

_— Ömer Faruk I._

[Read full review](https://www.g2.com/survey_responses/itoc360-review-12964791)

**["Clear Escalation Policies and Transparent Incident Timelines—Backed by Responsive Support"](https://www.g2.com/survey_responses/itoc360-review-12952418)**

**Rating:** 5.0/5.0 stars

_— Hassaan A._

[Read full review](https://www.g2.com/survey_responses/itoc360-review-12952418)

### [ZIF](https://www.g2.com/products/zif/reviews)

The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and automation. The platform harnesses unique features from high-end technologies like artificial intelligence, machine learning, and intelligent automation. ZIF components provide organizations with full-fledged proactivity and a level of resilience that would enable increased availability and ‘zero outages’ in any environment be it cloud, on-premises, or hybrid IT infrastructure. ZIF is an AI-Ops platform that enables proactive detection and remediation of potential events helping organizations drive towards a Zero Incident Enterprise™.

**Average Rating:** 4.5/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate ZIF?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.8/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.2/10 (Category avg: 8.9/10)
- **AI Text Generation:** 10.0/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ZIF?

- **Seller:** [Zero Incident FrameworkTM (ZIFTM)](https://www.g2.com/sellers/zero-incident-frameworktm-ziftm)
- **Year Founded:** 1998
- **HQ Location:** Princeton, New Jersey
- **Twitter:** @ZIF\_AI  
258 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=468ef5f56332f7eeb670f847277565ec4d2c98c0f271acd5cc78c06e0afac50d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzif-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Analyst
- **Top Industries:** Banking
- **Company Size:** 50% Small, 50% Large

#### What Are Recent G2 Reviews of ZIF?

**["Amazing"](https://www.g2.com/survey_responses/zif-review-9982605)**

**Rating:** 5.0/5.0 stars

_— Mohamed M._

[Read full review](https://www.g2.com/survey_responses/zif-review-9982605)

**["This has been a perfect tool"](https://www.g2.com/survey_responses/zif-review-4801812)**

**Rating:** 4.5/5.0 stars

_— Mohammed F._

[Read full review](https://www.g2.com/survey_responses/zif-review-4801812)

#### What Are G2 Users Discussing About ZIF?

- [What is ZIF used for?](https://www.g2.com/discussions/what-is-zif-used-for)

### [ALVAO Service Desk](https://www.g2.com/products/alvao-service-desk/reviews)

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate ALVAO Service Desk?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.8/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 5.6/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.8/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ALVAO Service Desk?

- **Seller:** [ALVAO](https://www.g2.com/sellers/alvao)
- **Year Founded:** 1999
- **HQ Location:** Brno, CZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4297ac3409125cdaa83d036c24021d1e5a99ac0bf4f819f643f3b9e60550d45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvao%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 65% Medium, 29% Large

#### What Do G2 Reviewers Say About ALVAO Service Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **effortless automation** of processes with ALVAO, significantly enhancing efficiency and digitalization across departments.
- Users appreciate the **time-saving automation** of ALVAO Service Desk, streamlining processes and reducing manual work significantly.
- Users appreciate the **intuitive and user-friendly interface** of ALVAO Service Desk, streamlining their helpdesk operations.
- Users value the **collaboration features** of ALVAO Service Desk for seamless communication across departments and efficient processes.
- Users appreciate the **deployment ease** of ALVAO Service Desk, enabling fast provisioning and smooth implementation for new services.

##### Cons

- Users find the **insufficient information** regarding custom forms complicates their experience with ALVAO Service Desk.
- Users find the **limited customization** of ALVAO Service Desk's forms and reports can complicate usage and documentation.
- Users experience **sporadic bugs** that are usually minor and resolved through updates or consultancy assistance.
- Users find the **creation of custom forms complex** , often requiring additional documentation for better understanding.
- Users feel that the **complex reporting** features require easier customization to enhance usability and effectiveness.

#### What Are Recent G2 Reviews of ALVAO Service Desk?

**["User review after 3 years of use"](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)**

**Rating:** 4.0/5.0 stars

_— Tomáš V._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)

**["Great product and the support team"](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)**

**Rating:** 4.5/5.0 stars

_— Lukáš S._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)

#### What Are G2 Users Discussing About ALVAO Service Desk?

- [What is ALVAO Service Desk used for?](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for)

### [Oh Dear](https://www.g2.com/products/oh-dear/reviews)

Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear can notify you for DNS record changes, domain renewals, scheduled cron jobs and application health.

**Average Rating:** 4.7/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate Oh Dear?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 7.4/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.8/10 (Category avg: 8.9/10)
- **AI Text Generation:** 4.9/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Oh Dear?

- **Seller:** [Oh Dear](https://www.g2.com/sellers/oh-dear)
- **Year Founded:** 2018
- **HQ Location:** Lier, BE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5e794dfd115e294bb02e18f19977e948c5441bfc527a7e19545c546ef49c3e55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foh-dear&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 88% Small, 6% Medium

#### What Do G2 Reviewers Say About Oh Dear?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy setup** of Oh Dear, allowing quick monitoring and user onboarding without hassle.
- Users value the **time-saving features** of Oh Dear, enhancing efficiency and simplifying monitoring for all team members.
- Users rave about the **ease of use** in Oh Dear, facilitating access for both technical and non-technical team members.
- Users value the **flexible notification system** of Oh Dear, ensuring they stay updated on all website issues.
- Users value the **comprehensive monitoring** capabilities of Oh Dear, making issue tracking and analysis effortless and effective.

##### Cons

- Users find the pricing of Oh Dear to be **expensive** , making it challenging for freelancers with varying client needs.
- Users find the **high costs** of Oh Dear challenging, especially when managing multiple client sites with limited budgets.
- Users find Oh Dear has **limited features** , lacking advanced insights and missing some helpful functionalities for complex needs.
- Users find the **pricing issues** challenging, especially freelancers needing flexible options for multiple sites.
- Users find the **user interface confusing** at times, leading to difficulty in navigation and increased cognitive load.

#### What Are Recent G2 Reviews of Oh Dear?

**["Simple, Affordable All-in-One Website Monitoring"](https://www.g2.com/survey_responses/oh-dear-review-12995972)**

**Rating:** 4.5/5.0 stars

_— Peter E._

[Read full review](https://www.g2.com/survey_responses/oh-dear-review-12995972)

**["Hassle-Free Monitoring for Login Page Uptime and Performance"](https://www.g2.com/survey_responses/oh-dear-review-13064199)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/oh-dear-review-13064199)

### [Opsgenie](https://www.g2.com/products/opsgenie/reviews)

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

**Average Rating:** 4.2/5.0

**Total Reviews:** 54

#### How Do G2 Users Rate Opsgenie?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Opsgenie?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®
- **Ownership:** NASDAQ:TEAM

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Medium, 28% Small

#### What Do G2 Reviewers Say About Opsgenie?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **extensive integrations** of Opsgenie for seamless alert management and customizable tagging options.
- Users value the **flexible alert integration** in Opsgenie, enhancing identification and management of notifications effectively.
- Users value the **integration capabilities** of Opsgenie, allowing seamless alerts and efficient tagging for better organization.
- Users find Opsgenie’s **ease of use** invaluable for managing on-call schedules and providing reliable off-hours support.
- Users value the **easy integrations** with multiple tools, enhancing alert management and organization in Opsgenie.

##### Cons

- Users report a challenging **learning curve** due to changes in item locations with the new Jira Service Management integration.
- Users experience a **steep learning curve** due to frequent changes and updates in the Opsgenie interface.

#### What Are Recent G2 Reviews of Opsgenie?

**["Opsgenie: Intuitive UI, Powerful Integrations, and Reliable Incident Management"](https://www.g2.com/survey_responses/opsgenie-review-12640249)**

**Rating:** 5.0/5.0 stars

_— Vivek V._

[Read full review](https://www.g2.com/survey_responses/opsgenie-review-12640249)

**["Excellent Incident Management That Helps Multiple Teams at Once"](https://www.g2.com/survey_responses/opsgenie-review-13091899)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/opsgenie-review-13091899)

#### What Are G2 Users Discussing About Opsgenie?

- [Who uses OpsGenie?](https://www.g2.com/discussions/who-uses-opsgenie)
- [How much does OpsGenie cost?](https://www.g2.com/discussions/how-much-does-opsgenie-cost)
- [Is OpsGenie part of Jira?](https://www.g2.com/discussions/is-opsgenie-part-of-jira)
- [What can OpsGenie do?](https://www.g2.com/discussions/what-can-opsgenie-do)

### [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

**Average Rating:** 4.4/5.0

**Total Reviews:** 307

#### How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.3/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.8/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®
- **Ownership:** NYSE: SWI

#### Who Uses This Product?

- **Who Uses This:** DevOps Engineer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 50% Medium, 41% Small

#### What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience.
- Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use.
- Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency.
- Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools.
- Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities.

##### Cons

- Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively.
- Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue.
- Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability.
- Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast.
- Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app.

#### What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

**["Effortless Implementation and Feature-Rich Integration"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)**

**Rating:** 4.0/5.0 stars

_— Chinthaka J._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)

**["Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)**

**Rating:** 5.0/5.0 stars

_— Manan M._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)

#### What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

- [Can you edit on SquadCast?](https://www.g2.com/discussions/can-you-edit-on-squadcast)
- [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment
- [How do you use SquadCast?](https://www.g2.com/discussions/how-do-you-use-squadcast)
- [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments

### [Mezmo](https://www.g2.com/products/mezmo/reviews)

Mezmo built an AI SRE agent that helps SRE and platform teams manage production environments with greater context, control, and trust. It supports autonomous incident detection, investigates incidents, identifies likely root causes, generates post-mortems, and turns repeatable operations work into governed agentic workflows on-call teams can rely on. The agent runs on AURA, Mezmo’s open-source agent harness, and is grounded by Mezmo’s real-time telemetry pipeline. Together, they give the agent task-ready context from logs, metrics, and traces instead of raw data dumps. Mezmo keeps production AI inspectable and controlled. Teams can connect their own models, integrate existing tools through MCP, run workflows on their own infrastructure, and audit every plan, prompt, and tool call. Mezmo is built for SRE and platform teams that want to bring AI into production operations without giving up control, context, or trust.

**Average Rating:** 4.6/5.0

**Total Reviews:** 213

#### How Do G2 Users Rate Mezmo?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Mezmo?

- **Seller:** [Mezmo](https://www.g2.com/sellers/mezmo)
- **Year Founded:** 2015
- **HQ Location:** San Jose, California
- **Twitter:** @mezmodata  
1,733 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84ed4135b8c0ef1fdda6394cd0862d79b2145c787cb2f9f1d0cdf5db5deb9e0a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmezmo%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About Mezmo?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Mezmo, highlighting its intuitive UI and efficient log analysis capabilities.
- Users appreciate the **ease of log collection and analysis** with Mezmo, enhancing incident response efficiency significantly.
- Users value the **real-time monitoring** capabilities of Mezmo, streamlining log management and incident response efficiency.
- Users appreciate the **real-time monitoring** capabilities of Mezmo, enhancing incident response and simplifying log analysis.
- Users commend Mezmo for its **efficiency improvement** , significantly enhancing productivity and simplifying log management across systems.

##### Cons

- Users find the **UX improvement** necessary, as the website design complicates navigation and access to documentation.
- Users note that the **complex setup** of Mezmo demands specialized skills and significant resources for effective implementation.
- Users are concerned about the **high costs** of Mezmo, especially with rising prices based on log volume.
- Users find the **learning difficulty** of Mezmo challenging at first, but recent improvements have aided in understanding.
- Users find it frustrating that they cannot use **regular "log" level** and face limitations on log submission.

#### What Are Recent G2 Reviews of Mezmo?

**["Mezmo has helped our security operations as far as speed, efficiency, and integrations available"](https://www.g2.com/survey_responses/mezmo-review-11110311)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/mezmo-review-11110311)

**["Streamlined Log Management and Observability with Mezmo"](https://www.g2.com/survey_responses/mezmo-review-11670560)**

**Rating:** 5.0/5.0 stars

_— Nilansh B._

[Read full review](https://www.g2.com/survey_responses/mezmo-review-11670560)

#### What Are G2 Users Discussing About Mezmo?

- [What does LogDNA do?](https://www.g2.com/discussions/what-does-logdna-do)
- [Is LogDNA open source?](https://www.g2.com/discussions/is-logdna-open-source) - 1 comment
- [What is the use of log DNA?](https://www.g2.com/discussions/what-is-the-use-of-log-dna)
- [How do you use LogDNA?](https://www.g2.com/discussions/how-do-you-use-logdna) - 1 comment

### [AlertOps](https://www.g2.com/products/alertops/reviews)

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

**Average Rating:** 4.7/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate AlertOps?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.2/10 (Category avg: 8.9/10)
- **AI Text Generation:** 9.2/10 (Category avg: 7.3/10)

#### Who Is the Company Behind AlertOps?

- **Seller:** [AlertOps](https://www.g2.com/sellers/alertops)
- **Year Founded:** 2019
- **HQ Location:** Bloomingdale, IL
- **Twitter:** @AlertOps  
1,348 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22ed5267f360df2f355433fa65514c5299faeef0f025e8a2373deafe59d8aed7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5396593%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Service Manager, Systems Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 72% Small, 21% Medium

#### What Do G2 Reviewers Say About AlertOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup.
- Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience.
- Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration.
- Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation.
- Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction.

##### Cons

- Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates.
- Users find the **interface complex** , which can hinder ease of navigation and overall user experience.
- Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation.
- Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance.
- Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability.

#### What Are Recent G2 Reviews of AlertOps?

**["AlertOps Helped Us Fully Automate our On-Call Rotation"](https://www.g2.com/survey_responses/alertops-review-13132364)**

**Rating:** 5.0/5.0 stars

_— Carl S._

[Read full review](https://www.g2.com/survey_responses/alertops-review-13132364)

**["Streamlined Alert Management with AlertOps"](https://www.g2.com/survey_responses/alertops-review-13096720)**

**Rating:** 4.5/5.0 stars

_— Jeffrey M._

[Read full review](https://www.g2.com/survey_responses/alertops-review-13096720)

#### What Are G2 Users Discussing About AlertOps?

- [What do you recommend for maximizing the efficiency of AlertOps in incident management?](https://www.g2.com/discussions/what-do-you-recommend-for-maximizing-the-efficiency-of-alertops-in-incident-management)
- [How do you use Alertops?](https://www.g2.com/discussions/how-do-you-use-alertops)
- [What are the features of Alertops?](https://www.g2.com/discussions/what-are-the-features-of-alertops) - 1 comment
- [What is the use of xMatters?](https://www.g2.com/discussions/what-is-the-use-of-xmatters)
- [What does AlertOps do?](https://www.g2.com/discussions/what-does-alertops-do) - 1 comment

### [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

**Average Rating:** 4.5/5.0

**Total Reviews:** 255

#### How Do G2 Users Rate Hexnode UEM?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Hexnode UEM?

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** www.mitsogo.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode  
17,615 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb8dafaa52bbdd30fb36a0014bad1a9201ac5f2f3a1f5fc73bb6ede20d24ed01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4823816%2F&secure%5Burl_type%5D=linkedin_company_website)  
497 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Business Analyst, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 36% Small

#### What Do G2 Reviewers Say About Hexnode UEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Hexnode UEM, enhancing their ability to manage and configure features effortlessly.
- Users appreciate the **cross-platform device management** of Hexnode UEM, simplifying setup and profile management for everyone.
- Users appreciate the **ease of use** of Hexnode UEM, praising its simplicity and responsive 24/7 support.
- Users appreciate the **stellar customer support** of Hexnode UEM, which provides excellent assistance when needed.
- Users value the **easy app management** features of Hexnode UEM, enhancing control and navigation for administrators.

##### Cons

- Users find the **missing features** in Hexnode UEM frustrating, particularly for user management and Kiosk mode functionality.
- Users are frustrated with the **cumbersome MFA process** for bulk device removal, leading to time waste and inbox clutter.
- Users are disappointed that Hexnode UEM has **limited features** , particularly for end-user management and Windows support.
- Users find the **pricing to be quite expensive** , especially for smaller teams seeking flexibility in plans.
- Users are frustrated by the **lack of advanced features** , which limits customization and insights in Hexnode UEM.

#### What Are Recent G2 Reviews of Hexnode UEM?

**["Easy, Discreet Device Management with Great Value for Charities"](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)**

**Rating:** 5.0/5.0 stars

_— James F._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)

**["Clean UI, Powerful Cross-Platform MDM, and Fast Support"](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)**

**Rating:** 5.0/5.0 stars

_— Tiago G._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)

#### What Are G2 Users Discussing About Hexnode UEM?

- [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment
- [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution)
- [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do)
- [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment
- [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm)

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