# Best HIPAA Compliant Messaging Software - Page 3 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Healthcare practices need a secure way to efficiently communicate with their patients using convenient pieces of technology while remaining in compliance with industry standards and regulations. HIPAA compliant messaging software facilitates that need. HIPAA compliant messaging can take the form of secure text messaging, email, or other common methods of transmission. HIPAA compliant messaging applications can be used between physicians and patients, as well as between healthcare professionals for efficient cross-clinical communication. HIPAA compliant messaging solutions exist either as a standalone messaging tool or bundled within compound solutions, such as [medical practice management software](https://www.g2.com/categories/medical-practice-management), [patient engagement software](https://www.g2.com/categories/patient-engagement), or [clinical communication and collaboration software](https://www.g2crowd.com/categories/clinical-communication-and-collaboration). Any healthcare specialty can take advantage of HIPAA compliant messaging tools. To qualify for inclusion in the HIPAA Compliant Messaging category, a product must: - Provide healthcare organizations and patients with a means of secure, interactive communication - Comply with HIPAA regulations - Have the capability to be used on a variety of mobile devices or cloud technologies - Adhere to industry compliance and standards such as HIPAA (Health Insurance Portability and Accountability Act) and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) ## Top HIPAA Compliant Messaging Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Patient texting with EHR-integrated caller ID | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 2 | [Paubox](https://www.g2.com/products/paubox/reviews) | 4.9/5.0 (586 reviews) | Portal-free HIPAA email with automatic encryption | "[Effortless Automatic Email Encryption with Excellent Paubox Support](https://www.g2.com/survey_responses/paubox-review-12903747)" | | 3 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way patient texting with EHR-integrated reminders | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 4 | [iPlum](https://www.g2.com/products/iplum/reviews) | 4.3/5.0 (202 reviews) | Private practice texting with work-life boundaries | "[Secure Second Business Line That Keeps Client Communications Confidential](https://www.g2.com/survey_responses/iplum-review-13091234)" | | 5 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Shift-based team coordination with geofenced timekeeping | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 6 | [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) | 4.4/5.0 (412 reviews) | Gmail-native HIPAA email encryption with one-click toggle | "[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)" | | 7 | [Klara](https://www.g2.com/products/klara/reviews) | 4.6/5.0 (105 reviews) | Patient texting workflows with voicemail transcription | "[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)" | | 8 | [Practice Better](https://www.g2.com/products/practice-better/reviews) | 4.7/5.0 (297 reviews) | All-in-one practice management with HIPAA messaging | "[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)" | | 9 | [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) | 4.5/5.0 (195 reviews) | — | "[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)" | | 10 | [Spruce Health](https://www.g2.com/products/spruce-health/reviews) | 4.7/5.0 (342 reviews) | — | "[Flexible, Versatile Communication for Growing Teams with Spruce Health](https://www.g2.com/survey_responses/spruce-health-review-13054721)" | ## G2 Grid® for HIPAA Compliant Messaging Software ![G2 Grid® for HIPAA Compliant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hipaa-compliant-messaging/grids.png?focus%5B%5D=48097&focus%5B%5D=25519&focus%5B%5D=155274&focus%5B%5D=15407&focus%5B%5D=3675&focus%5B%5D=20433&focus%5B%5D=46458&focus%5B%5D=4931) Highlighted products: Weave, Paubox, Curogram, iPlum, Virtru Email Encryption, Connecteam, Klara, and TigerConnect Clinical Collaboration Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/hipaa-compliant-messaging/grids.json?focus%5B%5D=weave-weave&focus%5B%5D=paubox&focus%5B%5D=curogram&focus%5B%5D=iplum&focus%5B%5D=virtru-email-encryption&focus%5B%5D=connecteam&focus%5B%5D=klara&focus%5B%5D=tigerconnect-clinical-collaboration-platform) ## How Many HIPAA Compliant Messaging Software Products Does G2 Track? **Total Products under this Category:** 126 ### Category Stats (Jul 2026) - **Average Rating**: 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: tab32 (+9.42%) - Among all products in this category, tab32 recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank HIPAA Compliant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,900+ Authentic Reviews - 126+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which HIPAA Compliant Messaging Software Is Best for Your Use Case? - **Leader:** [Weave](https://www.g2.com/products/weave-weave/reviews) - **Highest Performer:** [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews) - **Easiest to Use:** [Paubox](https://www.g2.com/products/paubox/reviews) - **Top Trending:** [Virtru Secure Share](https://www.g2.com/products/virtru-secure-share/reviews) - **Best Free Software:** [Paubox](https://www.g2.com/products/paubox/reviews) --- **Sponsored** ### StoriiCare StoriiCare is an AI-powered EHR and care management platform for adult day care centers, assisted living providers, and care homes. Trusted by over 300 care providers across 11 countries, it combines clinical documentation, private pay and Medicaid billing, and family engagement in one easy-to-use system. Care staff use StoriiCare to document care digitally, replacing paper records and reducing administrative time. Administrators gain real-time oversight across their organization. Families stay informed and connected to their loved ones through activity updates and shared care profiles. StoriiCare includes Skye, a built-in AI agent designed for care environments. Skye helps staff draft progress notes, identifies patterns in care data, and guides teams through documentation workflows. No technical expertise is required. On the clinical side, StoriiCare covers the full care lifecycle. Teams can complete care assessments, manage individualized care plans, record medication administration, log ADLs, write progress notes, and report incidents and falls. Every record is stored securely and accessible in real time. For billing, StoriiCare supports both private pay and Medicaid reimbursement. Providers can generate invoices, track attendance, manage authorization limits, and produce documentation needed for claims, all within the same platform used for care delivery. StoriiCare is used by adult day programs, memory care communities, residential care homes, and other community-based providers. It is recognized by Software Advice as Most Recommended and Best Customer Support, and is known for its ease of use, 50-plus features, and responsive support team. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1617&secure%5Bchosen_at%5D=2026-07-14T05%3A47%3A02Z&secure%5Bdisplayable_resource_id%5D=1617&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1617&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=53002&secure%5Bresource_id%5D=1617&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhipaa-compliant-messaging%3Fpage%3D3&secure%5Btoken%5D=236dc9ca6614dac855cc70aa50ac80f529246e1aefe3d44b54ea9652befe3f73&secure%5Burl%5D=https%3A%2F%2Fstoriicare.com%2Fdemo&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated HIPAA Compliant Messaging Software Products in 2026? ### 1. [ExpertBox](https://www.g2.com/products/expertbox/reviews) ExpertBox is end-to-end HIPAA-compliant telemedicine software that allows you to provide top-notch telemedicine services, automate your workflow, reduce administrative tasks, go paperless, manage your practice seamlessly and build long-lasting relationships with your patients. With ExpertBox you can: -Manage your availability -Let patients book appointments with you online 24/7 -Get patient details upfront -Deliver virtual care via HD video calls -Tackle critical issues on the go via chat -Manage patient-related data and documents -Take control of your staff -Send automated appointment reminders to patients -Send customizable automated invoices -Let your patients sign service agreements before appointments -Get online payments -Access your financial history -Collect feedback from your patients **Average Rating:** 4.2/5.0 **Total Reviews:** 11 **How Do G2 Users Rate ExpertBox?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind ExpertBox?** - **Seller:** [GO CONSULTED](https://www.g2.com/sellers/go-consulted) - **Year Founded:** 2007 - **HQ Location:** Newark, Delaware - **LinkedIn® Page:** https://www.linkedin.com/company/go-consulting-services/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Mid-Market, 27% Small-Business #### What Are ExpertBox's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Integration (1 reviews) - Scheduling Ease (1 reviews) **Cons:** - Glitches (1 reviews) - Poor Call Quality (1 reviews) ### What Do G2 Reviewers Say About ExpertBox? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ExpertBox, making client consultations and bookings straightforward and efficient. - Users appreciate the **easy integration** of ExpertBox, enabling a seamless booking process for online consultations. - Users value the **seamless booking process** of ExpertBox, enhancing their online consultation experience effortlessly. **Cons:** - Users experience **video conferencing lags** that disrupt calls and hinder overall ease of use with ExpertBox. - Users experience **poor call quality** with lag during video conferences, disrupting communication and overall usability. #### What Are Recent G2 Reviews of ExpertBox? **"[Video conferencing at its best](https://www.g2.com/survey_responses/expertbox-review-5021517)"** **Rating:** 4.5/5.0 stars *— Fraz A.* [Read full review](https://www.g2.com/survey_responses/expertbox-review-5021517) --- **"[Decent Video Conferencing Software](https://www.g2.com/survey_responses/expertbox-review-6627104)"** **Rating:** 4.5/5.0 stars *— Bhavya M.* [Read full review](https://www.g2.com/survey_responses/expertbox-review-6627104) --- #### What Are G2 Users Discussing About ExpertBox? - [What is ExpertBox used for?](https://www.g2.com/discussions/what-is-expertbox-used-for) ### 2. [Spok](https://www.g2.com/products/spok/reviews) Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Spok enables smarter, faster clinical communication. **Average Rating:** 3.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Spok?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 6.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 6.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Spok?** - **Seller:** [Spok](https://www.g2.com/sellers/spok) - **Year Founded:** 1984 - **HQ Location:** Plano, TX - **LinkedIn® Page:** https://www.linkedin.com/company/34434/ (455 employees on LinkedIn®) - **Ownership:** NASDAQ:SPOK - **Total Revenue (USD mm):** $148 **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 75% Enterprise, 17% Small-Business #### What Are Recent G2 Reviews of Spok? **"[Revolutionizing Communication Efficiency and Collaboration](https://www.g2.com/survey_responses/spok-review-8307954)"** **Rating:** 5.0/5.0 stars *— MANIDEEP T.* [Read full review](https://www.g2.com/survey_responses/spok-review-8307954) --- **"[Amazing](https://www.g2.com/survey_responses/spok-review-7934159)"** **Rating:** 4.0/5.0 stars *— Nicole M.* [Read full review](https://www.g2.com/survey_responses/spok-review-7934159) --- #### What Are G2 Users Discussing About Spok? - [What is Spok com?](https://www.g2.com/discussions/what-is-spok-com) - [How does spok pager work?](https://www.g2.com/discussions/how-does-spok-pager-work) - [What is spok console?](https://www.g2.com/discussions/what-is-spok-console) - [What does Spok do?](https://www.g2.com/discussions/what-does-spok-do) ### 3. [Steer Health](https://www.g2.com/products/steer-health/reviews) Steer Health is the AI-powered digital workforce for healthcare. We deploy intelligent AI agents that automate the most labor-intensive, high-cost operational workflows across hospitals, medical groups, and functional medicine practices — replacing fragmented point solutions with a unified, voice-first digital workforce. Our platform handles the full patient journey — from the first inbound call to post-discharge follow-up — covering scheduling, referral management, pre-visit prep, insurance verification, patient communication, and revenue cycle tasks. All delivered through autonomous AI agents that work 24/7, integrate directly into your existing EHR, and require no additional staff. Founded in 2021 and headquartered in Irving, Texas, Steer Health serves 19 million patients across 360+ health organizations nationwide. Our mission is to eliminate administrative burden in healthcare by deploying intelligent digital workers that let clinicians focus on what they do best - caring for patients. **Average Rating:** 4.7/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Steer Health?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Steer Health?** - **Seller:** [Steer Health](https://www.g2.com/sellers/steer-health) - **Year Founded:** 2021 - **HQ Location:** Irving, US - **Twitter:** @Steer_Health (59 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/steerhealth/ (67 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are Steer Health's Pros and Cons? **Pros:** - Communication (1 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) ### What Do G2 Reviewers Say About Steer Health? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional communication** from the Steer Health team, noting their professionalism and effective integration support. - Users praise the **exceptional customer support** from Steer Health, highlighting their professionalism and effective problem-solving skills. - Users commend the **easy integrations** of Steer Health, citing effective collaboration and support for seamless vendor connections. - Users commend the **exceptional support** from the Steer Health team, highlighting their professionalism and effective communication during integration. - Users commend the **professional integration efforts** of Steer Health, enhancing collaboration with other vendors despite challenges. #### What Are Recent G2 Reviews of Steer Health? **"[Exceptional Service for Website Management, Digital Marketing, and Social Media Strategy](https://www.g2.com/survey_responses/steer-health-review-12554531)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/steer-health-review-12554531) --- **"[Reliable Partner with Quick Turnaround](https://www.g2.com/survey_responses/steer-health-review-12543508)"** **Rating:** 4.0/5.0 stars *— Leslie G.* [Read full review](https://www.g2.com/survey_responses/steer-health-review-12543508) --- ### 4. [Phreesia](https://www.g2.com/products/phreesia/reviews) Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN **Average Rating:** 3.9/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Phreesia?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Phreesia?** - **Seller:** [Phreesia](https://www.g2.com/sellers/phreesia) - **Year Founded:** 2005 - **HQ Location:** Wilmington, DE - **Twitter:** @phreesia (1,542 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/64726/ (1,519 employees on LinkedIn®) - **Ownership:** NYSE: PHR **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 56% Small-Business, 38% Mid-Market #### What Are Phreesia's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Time-saving (6 reviews) - Customer Support (4 reviews) - Features (4 reviews) - Efficiency (3 reviews) **Cons:** - Learning Curve (3 reviews) - Technical Issues (3 reviews) - Training Deficiency (3 reviews) - Difficult Setup (2 reviews) - Insufficient Guidance (2 reviews) ### What Do G2 Reviewers Say About Phreesia? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Phreesia, noting its user-friendly design and efficient self-scheduling process. - Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in times and enhancing efficiency. - Users praise the **exceptional customer support** from Phreesia, highlighting their responsiveness and expertise in optimizing the platform. - Users value the **intuitive customization** and robust support of Phreesia, enhancing patient intake and scheduling efficiency. - Users appreciate the **efficiency** of Phreesia, noting significant reductions in check-in times and streamlined workflows. **Cons:** - Users note a **steep learning curve** for new users, especially with advanced features and training organization in Phreesia. - Users often face **technical issues** with Phreesia, impacting workflow with inefficient integrations and problematic functions. - Users face a **training deficiency** with Phreesia, as the learning curve and organization of resources can be challenging. - Users find the **difficult setup** of Phreesia overwhelming, with complex workflows and challenges in managing intake forms. - Users face **insufficient guidance** in navigating Phreesia University, making the learning process more challenging than necessary. #### What Are Recent G2 Reviews of Phreesia? **"[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)"** **Rating:** 5.0/5.0 stars *— Maripat E.* [Read full review](https://www.g2.com/survey_responses/phreesia-review-12113577) --- **"[Streamlined Patient Process with Ease of Use](https://www.g2.com/survey_responses/phreesia-review-11700601)"** **Rating:** 5.0/5.0 stars *— Karen H.* [Read full review](https://www.g2.com/survey_responses/phreesia-review-11700601) --- #### What Are G2 Users Discussing About Phreesia? - [What is phreesia check-in system?](https://www.g2.com/discussions/what-is-phreesia-check-in-system) - [What is AR management phreesia?](https://www.g2.com/discussions/what-is-ar-management-phreesia) - [What is phreesia?](https://www.g2.com/discussions/what-is-phreesia) - [What is patient intake software?](https://www.g2.com/discussions/what-is-patient-intake-software) - 1 comment ### 5. [Lua](https://www.g2.com/products/lua/reviews) Introducing Lua: More Than Messaging. Lua is a HIPAA compliant communication platform employees love and IT trusts. Secure and encrypted, Lua enables internal and external communications for healthcare teams. Through messaging, Telehealth video calling, file sharing, EHR integration and more, Lua keeps your entire organization connected and informed, for improved workflows and better patient experiences. **Average Rating:** 3.9/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Lua?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 6.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 6.7/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 6.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Lua?** - **Seller:** [Lua Technologies](https://www.g2.com/sellers/lua-technologies) - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of Lua? **"[Amazing language](https://www.g2.com/survey_responses/lua-review-8947842)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/lua-review-8947842) --- **"[Really Amazing experiance with it's useage.](https://www.g2.com/survey_responses/lua-review-9411446)"** **Rating:** 5.0/5.0 stars *— Makhdoom A.* [Read full review](https://www.g2.com/survey_responses/lua-review-9411446) --- #### What Are G2 Users Discussing About Lua? - [How does Lua work?](https://www.g2.com/discussions/lua-how-does-lua-work) - [How does Lua work?](https://www.g2.com/discussions/how-does-lua-work) - [Is Lua better than Python?](https://www.g2.com/discussions/is-lua-better-than-python) - [What is Lua software?](https://www.g2.com/discussions/what-is-lua-software) - [What is Lua best used for?](https://www.g2.com/discussions/what-is-lua-best-used-for) ### 6. [Medsender](https://www.g2.com/products/medsender/reviews) HIPAA compliant AI fax automation with seamless EHR integration and automation. Medsender's AI medical assistant can automatically label each incoming fax and upload it to the corresponding patient's chart. Medsender was founded with the mission of fixing healthcare communication and automating care coordination so that you can focus on what matters most. **Average Rating:** 5.0/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Medsender?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Medsender?** - **Seller:** [Medsender](https://www.g2.com/sellers/medsender) - **HQ Location:** New York, US - **Twitter:** @MEDSENDER - **LinkedIn® Page:** https://www.linkedin.com/company/medsender/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Medsender? **"[Making HIPAA fax and mail easy](https://www.g2.com/survey_responses/medsender-review-7781546)"** **Rating:** 5.0/5.0 stars *— Sergio D.* [Read full review](https://www.g2.com/survey_responses/medsender-review-7781546) --- **"[Medsender was the perfect solution for our office.](https://www.g2.com/survey_responses/medsender-review-4538892)"** **Rating:** 5.0/5.0 stars *— TRACY S.* [Read full review](https://www.g2.com/survey_responses/medsender-review-4538892) --- ### 7. [QliqCHAT HIPAA-Compliant Texting](https://www.g2.com/products/qliqchat-hipaa-compliant-texting/reviews) QliqSOFT is THE Clinical Success Solution, with mobile apps for secure texting, clinical collaboration, on call scheduling, document scan and sign, and pager replacement. Our HIPAA compliant platform gives healthcare providers rapid and convenient ways to reach each other and exchange patient information and status. **Average Rating:** 4.7/5.0 **Total Reviews:** 5 **How Do G2 Users Rate QliqCHAT HIPAA-Compliant Texting?** - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind QliqCHAT HIPAA-Compliant Texting?** - **Seller:** [QliqSOFT](https://www.g2.com/sellers/qliqsoft) - **Year Founded:** 2011 - **HQ Location:** Dallas, US - **Twitter:** @QliqSOFT (1,824 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/qliqsoft/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Enterprise, 20% Mid-Market #### What Are Recent G2 Reviews of QliqCHAT HIPAA-Compliant Texting? **"[Great tool for using HIPAA compliant communication](https://www.g2.com/survey_responses/qliqchat-hipaa-compliant-texting-review-3360024)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/qliqchat-hipaa-compliant-texting-review-3360024) --- **"[Outstanding Security and Always-There Support](https://www.g2.com/survey_responses/qliqchat-hipaa-compliant-texting-review-12934864)"** **Rating:** 5.0/5.0 stars *— Cedric P.* [Read full review](https://www.g2.com/survey_responses/qliqchat-hipaa-compliant-texting-review-12934864) --- ### 8. [StoriiCare](https://www.g2.com/products/storiicare/reviews) StoriiCare is an AI-powered EHR and care management platform for adult day care centers, assisted living providers, and care homes. Trusted by over 300 care providers across 11 countries, it combines clinical documentation, private pay and Medicaid billing, and family engagement in one easy-to-use system. Care staff use StoriiCare to document care digitally, replacing paper records and reducing administrative time. Administrators gain real-time oversight across their organization. Families stay informed and connected to their loved ones through activity updates and shared care profiles. StoriiCare includes Skye, a built-in AI agent designed for care environments. Skye helps staff draft progress notes, identifies patterns in care data, and guides teams through documentation workflows. No technical expertise is required. On the clinical side, StoriiCare covers the full care lifecycle. Teams can complete care assessments, manage individualized care plans, record medication administration, log ADLs, write progress notes, and report incidents and falls. Every record is stored securely and accessible in real time. For billing, StoriiCare supports both private pay and Medicaid reimbursement. Providers can generate invoices, track attendance, manage authorization limits, and produce documentation needed for claims, all within the same platform used for care delivery. StoriiCare is used by adult day programs, memory care communities, residential care homes, and other community-based providers. It is recognized by Software Advice as Most Recommended and Best Customer Support, and is known for its ease of use, 50-plus features, and responsive support team. **Average Rating:** 4.8/5.0 **Total Reviews:** 22 **How Do G2 Users Rate StoriiCare?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind StoriiCare?** - **Seller:** [StoriiCare](https://www.g2.com/sellers/storiicare) - **Company Website:** https://www.storiicare.com/ - **Year Founded:** 2014 - **HQ Location:** San Mateo, US - **Twitter:** @StoriiCare (7,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/storii/ (60 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 82% Small-Business, 9% Mid-Market #### What Are StoriiCare's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Customer Support (12 reviews) - Efficiency (10 reviews) - Customizability (8 reviews) - Customization (8 reviews) **Cons:** - Technical Issues (6 reviews) - Limited Features (4 reviews) - Software Bugs (4 reviews) - Poor Usability (3 reviews) - Billing Issues (2 reviews) ### What Do G2 Reviewers Say About StoriiCare? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of StoriiCare, enabling better focus on care rather than paperwork. - Users value the **excellent customer support** provided by StoriiCare, appreciating the responsive assistance and feature improvements. - Users value the **efficiency** of StoriiCare, appreciating instant support and seamless integration into various workflows. - Users appreciate the **customizability** of StoriiCare, enhancing their ability to tailor solutions for participant needs. - Users appreciate the **customization** options of StoriiCare, enabling tailored reporting and better participant understanding. **Cons:** - Users report **technical issues** with StoriiCare, including glitches and problems with client profile management and notifications. - Users note the **limited features** of StoriiCare, particularly lacking quick-select options for efficient documentation during real-time tasks. - Users report frequent **software bugs** that disrupt tasks, impacting the overall efficiency of StoriiCare's platform. - Users find **poor usability** due to the lack of quick-select options, hindering efficient real-time documentation. - Users express frustration over **billing issues** that hinder compatibility with regional billing systems and cause workflow disruptions. #### What Are Recent G2 Reviews of StoriiCare? **"[Inclusion Community Center](https://www.g2.com/survey_responses/storiicare-review-12838606)"** **Rating:** 4.5/5.0 stars *— Inclusion C.* [Read full review](https://www.g2.com/survey_responses/storiicare-review-12838606) --- **"[One stop shop for everything Adult Day Services- Making Administration Easy](https://www.g2.com/survey_responses/storiicare-review-12816660)"** **Rating:** 5.0/5.0 stars *— Stephanie O.* [Read full review](https://www.g2.com/survey_responses/storiicare-review-12816660) --- ### 9. [Relay Network](https://www.g2.com/products/relay-network/reviews) Relay is a secure content delivery channel that enables enterprises to reach and drive customers to action through a personalized, mobile experience, without requiring a login or download. By combining SMS with feed technology, Relay delivers tailored, action-oriented content directly to each customer in a scrolling feed, driving better outcomes across industries like healthcare, financial services, insurance, and life sciences. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Relay Network?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Relay Network?** - **Seller:** [Relay Network](https://www.g2.com/sellers/relay-network) - **Company Website:** https://www.relaynetwork.com - **Year Founded:** 2010 - **HQ Location:** Radnor, PA - **LinkedIn® Page:** https://www.linkedin.com/company/842135/ (107 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Pharmaceuticals - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are Relay Network's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Helpful (5 reviews) - Customer Satisfaction (4 reviews) - Communication (3 reviews) - Communication Efficiency (3 reviews) **Cons:** - Missing Features (4 reviews) - Incomplete Data (2 reviews) - Insufficient Features (2 reviews) - Not User-Friendly (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Relay Network? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Relay Network, emphasizing quick responses and valuable strategic advice. - Users value the **responsive support** from Relay Network’s team, enhancing customer engagement and platform usability. - Users commend the **exceptional customer support** from Relay Network, enhancing engagement and overall satisfaction with the platform. - Users value the **responsive communication** from Relay Network's team, enhancing their customer engagement and overall experience. - Users value the **communication efficiency** of Relay Network, enhancing customer engagement with timely and personalized messaging. **Cons:** - Users identify **missing features** in Relay Network, such as limited customization and data collection issues impacting functionality. - Users note that **incomplete data** and features needing refinement hinder the Relay Network's overall effectiveness. - Users point out **insufficient features** , highlighting the need for improved usability and better data reporting capabilities. - Users find Relay Network to be **not user-friendly** , experiencing difficulties with reporting and lack of intuitive features. - Users express frustration with **poor customer support** , highlighting slow response times and limited assistance for custom requests. #### What Are Recent G2 Reviews of Relay Network? **"[Great platform with amazing people, but some room for improvement](https://www.g2.com/survey_responses/relay-network-review-11753592)"** **Rating:** 4.0/5.0 stars *— Lacey B.* [Read full review](https://www.g2.com/survey_responses/relay-network-review-11753592) --- **"[Excellent Hands-On Support from Our Client Success Director](https://www.g2.com/survey_responses/relay-network-review-11808218)"** **Rating:** 4.0/5.0 stars *— Verified User in Pharmaceuticals* [Read full review](https://www.g2.com/survey_responses/relay-network-review-11808218) --- #### What Are G2 Users Discussing About Relay Network? - [What is Relay Network used for?](https://www.g2.com/discussions/what-is-relay-network-used-for) ### 10. [BloomText](https://www.g2.com/products/bloomtext/reviews) WhatsApp for healthcare. HIPAA-compliant patient texting and team chat — trusted for 10+ years, with 25 million secure SMS messages sent. Simple, affordable HIPAA-compliant messaging. Get started for free (includes signed BAA). With BloomText, you can: • Send appointment reminders • Chat with your team, securely • Start a group chat • Send a broadcast to a group of contacts • Collect documents and photos from patients • Message other offices you work with (billers, referring providers, pharmacies) And so much more! **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate BloomText?** - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.3/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind BloomText?** - **Seller:** [BloomAPI](https://www.g2.com/sellers/bloomapi) - **Year Founded:** 2015 - **HQ Location:** Seattle, US - **LinkedIn® Page:** http://www.linkedin.com/company/bloomtext (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are BloomText's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - User Interface (1 reviews) ### What Do G2 Reviewers Say About BloomText? *AI-generated summary from verified user reviews* **Pros:** - Users find BloomText to be **easy to use and very user-friendly** , simplifying their tasks effortlessly. - Users find BloomText **easy to use and user-friendly** , simplifying their experience with essential tasks. #### What Are Recent G2 Reviews of BloomText? **"[Great way to communicate](https://www.g2.com/survey_responses/bloomtext-review-7787629)"** **Rating:** 4.0/5.0 stars *— Oren R.* [Read full review](https://www.g2.com/survey_responses/bloomtext-review-7787629) --- **"[Awesome solution](https://www.g2.com/survey_responses/bloomtext-review-10778720)"** **Rating:** 5.0/5.0 stars *— Rona Bel M.* [Read full review](https://www.g2.com/survey_responses/bloomtext-review-10778720) --- #### What Are G2 Users Discussing About BloomText? - [What is BloomText used for?](https://www.g2.com/discussions/what-is-bloomtext-used-for) ### 11. [NHSmail](https://www.g2.com/products/nhsmail/reviews) NHSmail is a secure email service developed for the healthcare sector. **Average Rating:** 4.4/5.0 **Total Reviews:** 5 **How Do G2 Users Rate NHSmail?** - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.3/10 (Category avg: 9.0/10) **Who Is the Company Behind NHSmail?** - **Seller:** [Health & Social Care Information Centre](https://www.g2.com/sellers/health-social-care-information-centre) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 60% Mid-Market, 40% Enterprise #### What Are Recent G2 Reviews of NHSmail? **"[The software allows communication among user's as it eliminate expensive emailing.](https://www.g2.com/survey_responses/nhsmail-review-2834419)"** **Rating:** 5.0/5.0 stars *— Awuor M.* [Read full review](https://www.g2.com/survey_responses/nhsmail-review-2834419) --- **"[nhsmail](https://www.g2.com/survey_responses/nhsmail-review-6735124)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/nhsmail-review-6735124) --- #### What Are G2 Users Discussing About NHSmail? - [What is NHSmail used for?](https://www.g2.com/discussions/what-is-nhsmail-used-for) ### 12. [tab32](https://www.g2.com/products/tab32/reviews) tab32 is a cloud-native, all-in-one dental practice management platform built for solo dentists and small-to-medium practices — and ready to grow with you as you add locations. Built on Google Cloud from day one, not a legacy desktop system retrofitted for the web, tab32 brings scheduling, clinical charting, digital imaging (X-rays), billing and claims, payments, and patient communication together in a single system. There's no server to maintain, no IT contracts, and no long-term commitment, so your team can work from anywhere and stay current with automatic updates. Pricing starts at $125/month and includes a free 14-day trial, and practices switching from Dentrix, Eaglesoft, Open Dental, and 20+ other systems migrate their data in days. tab32 also offers PiAI — pay-per-use AI services including voice charting, voice perio, real-time insurance verification, ERA/EOB auto-posting, and AI radiology powered by Pearl.ai — so smaller practices get enterprise-grade automation without enterprise pricing. More than 13 million patients, 17.2 million appointments, and 100 million X-rays are managed on tab32 today. **Average Rating:** 3.1/5.0 **Total Reviews:** 5 **How Do G2 Users Rate tab32?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 6.1/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 7.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 5.6/10 (Category avg: 9.1/10) **Who Is the Company Behind tab32?** - **Seller:** [tab32](https://www.g2.com/sellers/tab32) - **Year Founded:** 2012 - **HQ Location:** Sacramento, CA - **Twitter:** @dental_tab32 (637 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Company Size:** 80% Small-Business, 20% Enterprise #### What Are Recent G2 Reviews of tab32? **"[Efficient Dental Practice Management with All-in-One Features](https://www.g2.com/survey_responses/tab32-review-12985718)"** **Rating:** 4.5/5.0 stars *— Jim O.* [Read full review](https://www.g2.com/survey_responses/tab32-review-12985718) --- **"[Tab Review ](https://www.g2.com/survey_responses/tab32-review-2596698)"** **Rating:** 5.0/5.0 stars *— Joy F.* [Read full review](https://www.g2.com/survey_responses/tab32-review-2596698) --- #### What Are G2 Users Discussing About tab32? - [What is tab32 used for?](https://www.g2.com/discussions/what-is-tab32-used-for) ### 13. [Stride EMR](https://www.g2.com/products/stride-emr/reviews) StrideEMR is a modern, AI-powered electronic medical record (EMR) and practice management platform specifically designed for outpatient therapy clinics. This innovative solution addresses the unique needs of therapy practices by integrating essential functions such as digital patient intake, clinical documentation, online marketing, and comprehensive revenue cycle management (RCM) into a single, cohesive system. Unlike traditional EMR systems that often rely on disparate tools and manual processes, StrideEMR provides a unified experience that enhances operational efficiency and patient care. Our AI model is native to Stride, not just bolted on as an afterthought. This intelligence powers automation across the entire clinic lifecycle—eliminating redundant tasks, increasing efficiency, and helping teams make smarter, faster decisions. By structuring the system in this way, Stride is not only addressing your current needs but also creating a foundation for future advancements. This architecture allows us to seamlessly integrate AI and automation capabilities as they evolve, ensuring that your platform stays at the forefront of innovation. From AI assisted documentation and automated plan-of-care adherence to intelligent wait list and benefits verification, Stride streamlines front office, clinical, and billing operations. On the RCM side, Stride automates claim creation, coding assistance, and payment tracking—reducing denials and improving time to reimbursement. The AI Assistant can understand when a claim needs to be appealed and does the work for you ensuring the more complete payer collections and more revenue to your bottom line. The result? Personalized patient care, fewer manual steps for your team, and a platform that scales with your growth—delivering measurable ROI from day one. **Average Rating:** 4.8/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Stride EMR?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Stride EMR?** - **Seller:** [Stride EMR](https://www.g2.com/sellers/stride-emr) - **Company Website:** https://strideemr.ai - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness - **Company Size:** 63% Small-Business, 38% Mid-Market #### What Are Stride EMR's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customer Support (6 reviews) - Affordable (4 reviews) - Efficiency (4 reviews) - Features (4 reviews) **Cons:** - Data Management Issues (3 reviews) - Scheduling Issues (3 reviews) - Technical Issues (3 reviews) - Limited Features (2 reviews) - Appointment Management (1 reviews) ### What Do G2 Reviewers Say About Stride EMR? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Stride EMR, finding it simple and seamless for their practice. - Users value the **rapid and thorough customer support** of Stride EMR, enhancing their overall experience and ease of use. - Users value the **affordability** of Stride EMR, appreciating its low price and great support services. - Users value the **efficiency** of Stride EMR, highlighting fast documentation and seamless billing processes. - Users enjoy the **efficient documentation features** of Stride EMR, saving time and simplifying administrative tasks. **Cons:** - Users report **data management issues** with Stride EMR, particularly regarding appointment details and case evaluations. - Users experience **scheduling issues** with Stride EMR, impacting appointment management and patient follow-up processes. - Users experience **technical issues** with Stride EMR, including software bugs and minor complications in functionality. - Users find **limited features** in Stride EMR, particularly in tracking appointments and managing patient evaluations. - Users face challenges with **appointment management** due to limitations in transferring evaluations and canceling future bookings. #### What Are Recent G2 Reviews of Stride EMR? **"[Stride EMR review](https://www.g2.com/survey_responses/stride-emr-review-11485572)"** **Rating:** 5.0/5.0 stars *— Alicia C.* [Read full review](https://www.g2.com/survey_responses/stride-emr-review-11485572) --- **"[nothing but positive experiences](https://www.g2.com/survey_responses/stride-emr-review-11487993)"** **Rating:** 5.0/5.0 stars *— Ana M.* [Read full review](https://www.g2.com/survey_responses/stride-emr-review-11487993) --- ### 14. [TeleVox](https://www.g2.com/products/televox/reviews) Televox is a human-first, AI-powered patient engagement platform that empowers healthcare organizations to create clear, connected experiences across every step of care. Supporting both multi-modal and multi-lingual communication, patients can engage in their preferred channels and languages. The platform delivers human-centered communication through automated reminders, two-way outreach, and intelligent virtual agents, reducing no-shows, lightening staff workload, and improving patient follow-through. Care teams and patients experience smoother interactions with fewer bottlenecks as routine outreach, reminders, and follow-up happen automatically and reliably through seamless EHR integration and time-saving workflows. The platform orchestrates communication across voice, SMS, RCS, email, and chat, reaching patients on the right channel at the right moment with clear, compliant messaging. Multi-lingual support across channels ensures every patient receives clear, culturally sensitive communication they can understand and act on. Teams can automate high-volume needs such as appointment reminders and confirmations, balance notifications, visit instructions, and post-visit follow-up, reducing call volume, closing care gaps, and keeping schedules full without manual outreach. This flexible, EHR-agnostic approach is built for healthcare environments that require scalability along with strict regulatory and security standards. Televox gives organizations visibility into how patient communications perform, making it easier to track metrics like no-show reduction, engagement, adherence, and operational efficiency and to continuously refine outreach strategies. A focus on effortless communication, flexible solutions, human-first experiences, and measurable outcomes keeps the platform centered on time savings, staff relief, and ROI that can be repeated and scaled. Healthcare organizations see where communication works well and where it can improve, strengthening care coordination with confidence. Televox is a trusted patient engagement brand under the WestCX organization, which specializes in secure, scalable, and compliant communication journeys. Delivered as a modern, cloud-based solution, Televox automates routine outreach, supports care teams, and creates clearer, more connected patient experiences at every step of care through accessible, multi-channel, multi-lingual communication. **Average Rating:** 3.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate TeleVox?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind TeleVox?** - **Seller:** [West Technology Group](https://www.g2.com/sellers/west-technology-group) - **Year Founded:** 1986 - **HQ Location:** N/A - **Twitter:** @Mosaicx_ (1,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/west-tg/ (57 employees on LinkedIn®) - **Phone:** 1-920-954-2900 **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Enterprise #### What Are Recent G2 Reviews of TeleVox? **"[Patient service coordinator](https://www.g2.com/survey_responses/televox-review-4168757)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/televox-review-4168757) --- **"[Effective and easy to use!](https://www.g2.com/survey_responses/televox-review-8195869)"** **Rating:** 4.0/5.0 stars *— Jacob W.* [Read full review](https://www.g2.com/survey_responses/televox-review-8195869) --- ### 15. [2-way Texting](https://www.g2.com/products/2-way-texting/reviews) Finerr Solutions provides a Patient Engagement Platform designed to help healthcare businesses enhance operations, attract and retain patients. Their services include AI-powered communication tools, automated scheduling, and flexible payment solutions, catering to various sectors like pharmacies, medical spas, and veterinary practices. With a focus on increasing patient engagement and streamlining workflows, Finerr aims to boost customer retention and improve overall growth for its clients. The platform is characterized by its efficiency, user-friendly features, and month-to-month billing options, making it the smart choice for modern healthcare solutions. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate 2-way Texting?** - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind 2-way Texting?** - **Seller:** [Finerr](https://www.g2.com/sellers/finerr) - **HQ Location:** East Rutherford, US - **LinkedIn® Page:** https://www.linkedin.com/company/finerr/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of 2-way Texting? **"[Easy to Use, Everything in Stays One Place pharmacy to review](https://www.g2.com/survey_responses/2-way-texting-review-12912636)"** **Rating:** 5.0/5.0 stars *— Bhavin D.* [Read full review](https://www.g2.com/survey_responses/2-way-texting-review-12912636) --- ### 16. [Amtelco Secure Messages](https://www.g2.com/products/amtelco-secure-messages/reviews) A fast clinical messaging app that is HIPAA-compliant and allows healthcare professionals, call centers, and enterprises to communicate seamlessly. Saving organizations' time, enhancing data security, and increasing trust and productivity. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Amtelco Secure Messages?** - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Amtelco Secure Messages?** - **Seller:** [Amtelco](https://www.g2.com/sellers/amtelco-e46b3c37-6df9-4908-9af2-d1faaf3b6b42) - **Year Founded:** 1976 - **HQ Location:** McFarland, US - **LinkedIn® Page:** https://www.linkedin.com/company/amtelco/ (138 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Amtelco Secure Messages's Pros and Cons? **Pros:** - Scheduling (1 reviews) - Security (1 reviews) - Text Messaging (1 reviews) ### What Do G2 Reviewers Say About Amtelco Secure Messages? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient scheduling integration** of Amtelco Secure Messages, ensuring important messages stand out clearly. - Users value the **secure messaging feature** of Amtelco Secure Messages, ensuring important communications are prioritized and protected. - Users value the **dedicated messaging format** of Amtelco Secure Messages for crucial communications and scheduling integration. #### What Are Recent G2 Reviews of Amtelco Secure Messages? **"[Fast and Reliable!](https://www.g2.com/survey_responses/amtelco-secure-messages-review-8356663)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/amtelco-secure-messages-review-8356663) --- ### 17. [Axxess HomeCare](https://www.g2.com/products/axxess-homecare/reviews) Axxess is the leading technology innovator for healthcare at home, providing a complete suite of software solutions for home care, home health and hospice organizations of all sizes worldwide. Axxess Home Care is a cloud-based, mobile enabled software solution that serves a full continuum of care from non-medical to medical, pediatrics, and therapies. Our easy-to-use technology helps make care easier for home care organizations, allowing more time to focus on client care. Axxess Home Care streamlines the entire workflow from intake, scheduling, billing payers or clients and much more to help businesses thrive. **Average Rating:** 3.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Axxess HomeCare?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Axxess HomeCare?** - **Seller:** [Axxess](https://www.g2.com/sellers/axxess) - **Year Founded:** 2007 - **HQ Location:** Dallas, Texas - **Twitter:** @Axxess (2,446 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/axxess-consult/ (1,114 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Axxess HomeCare? **"[Quick and easy way to manage home health care.](https://www.g2.com/survey_responses/axxess-homecare-review-8914976)"** **Rating:** 4.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/axxess-homecare-review-8914976) --- #### What Are G2 Users Discussing About Axxess HomeCare? - [What is Axxess HomeCare used for?](https://www.g2.com/discussions/what-is-axxess-homecare-used-for) ### 18. [CryptoChart](https://www.g2.com/products/cryptochart/reviews) Modernized medical information sharing for increased simplicity and security. Share images, charts and reports with a highly encrypted QR code rather than a CD. No passwords, no logins, no hassle. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind CryptoChart?** - **Seller:** [Novarad](https://www.g2.com/sellers/novarad) - **Year Founded:** 1990 - **HQ Location:** Provo, Utah, United States - **Twitter:** @NovaradCorp (1,791 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/novarad/ (182 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of CryptoChart? **"[Great to watch live crypto charts](https://www.g2.com/survey_responses/cryptochart-review-6766965)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/cryptochart-review-6766965) --- #### What Are G2 Users Discussing About CryptoChart? - [What is CryptoChart used for?](https://www.g2.com/discussions/what-is-cryptochart-used-for) ### 19. [Instant Access](https://www.g2.com/products/instant-access-llc-instant-access/reviews) Hipaa-Compliant Text messaging platform allowing unlimited, simultaneous direct and instant access from patient to doctor's scheduler and nurse. Available on desktop, iphone or android app. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Instant Access?** - **Seller:** [INSTANT ACCESS](https://www.g2.com/sellers/instant-access) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Instant Access? **"[Fantastic](https://www.g2.com/survey_responses/instant-access-review-4771066)"** **Rating:** 5.0/5.0 stars *— Verified User in Design* [Read full review](https://www.g2.com/survey_responses/instant-access-review-4771066) --- ### 20. [MediMobile Messaging](https://www.g2.com/products/medimobile-messaging/reviews) MediMobile Messaging software follows the e-PHI (electronic patient health information) security standards. Our data which is at rest is encrypted and our data which is in motion is communicated securely over TLS (transport layer security). MediMobile's datacenter adheres to SOC 2 Type II compliance and is examined and HITRUST certified. We have a 3rd party security firm auditing for HIPAA compliance. We require a BAA (business associate agreement). **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate MediMobile Messaging?** - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind MediMobile Messaging?** - **Seller:** [MediMobile](https://www.g2.com/sellers/medimobile) - **Year Founded:** 2001 - **HQ Location:** Georgetown, US - **Twitter:** @MediMobile (175 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/medimobile/ (67 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 200% Mid-Market, 100% Small-Business #### What Are Recent G2 Reviews of MediMobile Messaging? **"[Communication made fast and easier by medimobil](https://www.g2.com/survey_responses/medimobile-messaging-review-3047834)"** **Rating:** 4.5/5.0 stars *— KENNEDY W.* [Read full review](https://www.g2.com/survey_responses/medimobile-messaging-review-3047834) --- #### What Are G2 Users Discussing About MediMobile Messaging? - [What is MediMobile Messaging used for?](https://www.g2.com/discussions/what-is-medimobile-messaging-used-for) ### 21. [NetSfere for Healthcare](https://www.g2.com/products/netsfere-for-healthcare/reviews) NetSfere is an affordable, easy-to-install and deploy HIPAA-compliant messaging solution that gives healthcare providers the tools to convert communication and collaboration into improved patient care and more efficient workflows. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate NetSfere for Healthcare?** - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind NetSfere for Healthcare?** - **Seller:** [NetSfere](https://www.g2.com/sellers/netsfere) - **HQ Location:** Arlington Heights, US - **Twitter:** @NetSfere (228 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/netsfere/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of NetSfere for Healthcare? **"[Best Secured Tool So far](https://www.g2.com/survey_responses/netsfere-for-healthcare-review-8636376)"** **Rating:** 5.0/5.0 stars *— Narendra k.* [Read full review](https://www.g2.com/survey_responses/netsfere-for-healthcare-review-8636376) --- ### 22. [Oasys](https://www.g2.com/products/oasys-health-oasys/reviews) Oasys is the leading EHR and practice management platform for modern mental health providers. Oasys powers both solo and group practices with AI-enabled tooling across scheduling, intake, billing, and clinical documentation. Clinicians on Oasys save an average of 8 hours per week on billing and documentation. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **Who Is the Company Behind Oasys?** - **Seller:** [Oasys Health](https://www.g2.com/sellers/oasys-health) - **Company Website:** https://oasys.health - **Year Founded:** 2024 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/oasyshealth (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Oasys? **"[Personalized, Responsive Support with Ever-Improving AI Integrations](https://www.g2.com/survey_responses/oasys-review-12882566)"** **Rating:** 5.0/5.0 stars *— Rachel G.* [Read full review](https://www.g2.com/survey_responses/oasys-review-12882566) --- **"[Oasys Saves Time with Amazing AI and a Streamlined Form Creator](https://www.g2.com/survey_responses/oasys-review-12886690)"** **Rating:** 4.5/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/oasys-review-12886690) --- ### 23. [PerfectServe](https://www.g2.com/products/perfectserve/reviews) PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. We drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has more than 20 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind PerfectServe?** - **Seller:** [PerfectServe](https://www.g2.com/sellers/perfectserve) - **Year Founded:** 1997 - **HQ Location:** Knoxville, Tennessee, United States - **LinkedIn® Page:** http://www.linkedin.com/company/perfectserve (319 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are G2 Users Discussing About PerfectServe? - [What is the use of Perfectserve?](https://www.g2.com/discussions/what-is-the-use-of-perfectserve) - [How many employees does PerfectServe?](https://www.g2.com/discussions/how-many-employees-does-perfectserve) - [What does PerfectServe do?](https://www.g2.com/discussions/what-does-perfectserve-do) ### 24. [RingRx](https://www.g2.com/products/ringrx/reviews) RingRx supports independent medical practices requiring high-quality, cost-effective, HIPAA-compliant telephone, text, and fax communications. Our clients depend on communications systems that seamlessly inform patients at every stage of their healthcare journeys. The RingRx Platform is a full-featured cloud-based VoIP communication system designed for modern healthcare environments. It features a versatile set of tools that can be customized to suit a clinic’s needs. These include a phone app for flexible and reliable call routing, voicemails that can be accessed from anywhere, a HIPAA-compliant desktop app, and enterprise-quality desk phones. Unlike competitors that have patched features together or don’t understand healthcare providers’ unique requirements, RingRx is a healthcare-first communications system. Our integration and customization features make it easy to connect with patients in the office, at home, or when on the road. Practices can be up-and-running on RingRx in less than a day. And our simple pricing structure makes it easy to select the right features without any upsell or billing surprises. **Average Rating:** 1.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate RingRx?** - **Workflow Enhancement - HIPAA Compliant Messaging:** 0.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 1.7/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 0.0/10 (Category avg: 9.1/10) **Who Is the Company Behind RingRx?** - **Seller:** [RingRx](https://www.g2.com/sellers/ringrx) - **Year Founded:** 2014 - **HQ Location:** Santa Barbara, US - **LinkedIn® Page:** https://www.linkedin.com/company/ringrx (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are RingRx's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Setup Ease (1 reviews) **Cons:** - Billing Issues (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About RingRx? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in setting up RingRx to be quick and straightforward for their needs. - Users find the **setup process easy and fast** , allowing for quick implementation into their workflow. **Cons:** - Users experience **billing issues** with RingRx, including continued charges after number porting and limited access for assistants. - Users express concerns over **poor customer support** , citing billing issues and inadequate access for virtual assistants. ### 25. [Teleon Health](https://www.g2.com/products/teleon-health/reviews) Teleon Health serves the needs of providers who deliver care to the senior population across various settings , from physician groups and home health agencies to skilled nursing and assisted living facilities. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Teleon Health?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Teleon Health?** - **Seller:** [Teleon Health](https://www.g2.com/sellers/teleon-health) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Teleon Health? **"[HIPAA Compliant Communication Tool](https://www.g2.com/survey_responses/teleon-health-review-1096223)"** **Rating:** 5.0/5.0 stars *— Christian E.* [Read full review](https://www.g2.com/survey_responses/teleon-health-review-1096223) --- #### What Are G2 Users Discussing About Teleon Health? - [What is Teleon Health used for?](https://www.g2.com/discussions/what-is-teleon-health-used-for) ## What Is HIPAA Compliant Messaging Software? [Health Care Software](https://www.g2.com/categories/health-care) ## What Software Categories Are Similar to HIPAA Compliant Messaging Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) --- ## How Do You Choose the Right HIPAA Compliant Messaging Software? ### What You Should Know About HIPAA Compliant Messaging Software ### What is HIPAA Compliant Messaging Software? Health Insurance Portability and Accountability Act (HIPAA) compliant messaging software enables hospitals, health care organizations, and associated businesses to securely communicate with patients and share electronic protected health information (ePHI) with authorized users. HIPAA compliant messaging software helps medical practices and hospitals comply with HIPAA and other industry regulations, streamline staff communications, reduce patient no-shows, cut down on phone calls, and optimize their workflow. HIPAA compliant messaging solutions are modeled after similar instant messaging, [email software](https://www.g2.com/categories/email), and texting applications that are familiar to consumers. The key features of this software include text-based messaging and securing messages in accordance with HIPAA regulations. Many secure messaging solutions exist and have been utilized in the medical industry to communicate with patients. However, security does not necessarily guarantee regulation compliance. HIPAA compliant messaging solutions guarantee that regulations are met and provide health care professionals with an intuitive tool to seamlessly share information and communicate with patients. HIPAA compliant messaging software is similar to clinical communication and collaboration software when used internally between medical staff. However, the majority of HIPAA compliant messaging applications and tools are used between patients and health care teams to improve patients’ experiences with health care. HIPAA compliant messaging software ensures hospitals, practices, and health care providers do not compromise sensitive medical information. #### What Types of HIPAA Compliant Messaging Software Exist? While much discussion revolves around text-based HIPAA compliant messaging, vendors also offer solutions that encrypt and secure emails, video conferencing tools, chatbots, and help desk tools. **SMS or texting** HIPAA compliant text messaging providers add one more level of security and compliance to non-HIPAA compliant, secure text messaging solutions. **Email** HIPAA compliant email providers encrypt all outgoing emails to ensure the confidentiality of PHI. All HIPAA compliant email solutions support outbound emails and some support inbound replies as well. **Telemedicine** HIPAA guidelines mandate any system or method used for telemedicine or virtual consultations cannot be communicated via unsecured channels like Skype. Organizations and practitioners can utilize a vendor-specific HIPAA compliant video service or implement HIPAA compliant solutions that offer secure video or audio conferencing. **Help desk or chatbot** Chatbots can even be equipped to encrypt and ensure HIPAA compliance for health care organizations. Generally, HIPAA compliant chatbot software redirects communication from a messaging platform like Facebook Messenger or Twitter to a HIPAA compliant chat.  ### What are the Common Features of HIPAA Compliant Messaging Software? Standard HIPAA compliant messaging features include support for instant messaging and secure file transferring. Support for specific software integration, group messaging, message archiving, and message search can help buyers distinguish between different software offerings. The following are some core features within HIPAA compliant messaging software that can help health care professionals communicate with their patients while maintaining HIPAA compliance: **Two-way messaging:** All HIPAA compliant messaging solutions support two-way instant messaging, both internally and externally. Instant messaging can happen via SMS texting, email, or chatbot. Two-way messaging reduces phone tag, missed calls, and voicemails. HIPAA compliant texting is a key component of HIPAA compliant messaging solutions. Text-based communication makes it easier for patients to communicate with their providers in real time. Some solutions allow providers to automate secure texting to streamline communication with their patients.  **File sharing:** HIPAA compliant messaging solutions allow for file sharing between provider and patient. This is particularly useful when a provider wants to send lab results or another type of document so the patient can see the document in full.  **Centralized user administration:** HIPAA compliant messaging solutions provide a central location for administrators to manage users. Authentication measurements ensure that messages are sent and received by the exact person that should have access to those messages. HIPAA compliant messaging solutions allow users to manage and access these settings to ensure no authorized users can compromise the security of the solutions. **Message encryption** : HIPAA compliant messaging solutions must encrypt messages during message delivery transit. More comprehensive encryption functionality can include the encryption of an organization’s directory and redirect to a secure web portal and proprietary practice information. Some HIPAA compliant messaging software contains additional features:  **BYOD support:** Many hospitals and medical practices support bring-your-own-device (BYOD) practices. HIPAA compliant messaging solutions can be loaded onto personal devices, ultimately saving a health care organization from spending too much money on expensive hardware and equipment. **Cloud storage app integration:** HIPAA compliant messaging solutions that can integrate with cloud storage applications further simplify the sharing and filing of patient information between sender and recipient. **Electronic health record (EHR) integration:** HIPAA compliant messaging solutions that integrate with EHRs or electronic medical records (EMRs) make it easier for health care organizations to access patient data records and sync patient data updates when necessary. **Message lifespan management:** Beyond encrypting and securing text-based communication, HIPAA compliant messaging solutions must provide users with recall, lifespan, archiving, and remote deletion functionality. Another level of convenience that HIPAA compliance solutions provide is the ability to confirm that messages are delivered. Other features of HIPAA compliant messaging software: [Compound Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/compound), [Point Solution Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/point-solution). ### What are the Benefits of HIPAA Compliant Messaging Software? Health care organizations and institutions are subject to HIPAA compliance. HIPAA compliant messaging software enables hospitals and practices to improve their communication practices with patients. Medical professionals can leverage text messaging technology and combat data hacking and cybersecurity issues by sending encrypted emails with HIPAA compliant messaging software. These tools support workflow, cost efficiency, compliance, and overall security for any health care organization. HIPAA compliant software provides medical professionals and staff a simple alternative to other clinical communication and collaboration solutions. Users implement HIPAA compliant software to communicate with each other in addition to communicating with patients. Text-based HIPAA compliant messaging software is especially helpful during emergencies, both internally and externally; texting significantly cuts down on the amount of time it takes to relay a clear message. Communication breakdowns are avoided, coordination is improved, readmissions and insurance verification are streamlined, and overall patient care is centralized when organizations use messaging solutions that are HIPAA compliant. **Reduction in phone tag** : HIPAA compliant messaging solutions reduce the need for callbacks, voicemails, or misdirected messages. Additionally, HIPAA compliant messaging software provides users with delivery notifications, read receipts, and the ability to immediately archive or erase sensitive, shared patient information. **Increased efficiency and productivity:** Multiple users can participate in the same discussion which streamlines care coordination and enhances productivity. Clinical notes, x-rays, and treatment schedules can be easily shared between staff and health care systems as easily as prescriptions and appointment reminders are shared with patients. **Increased security** : HIPAA compliant messaging software is designed to help health care organizations and institutions adhere to the rules of protected health information (PHI), HIPAA, and other industry-specific regulations. By ensuring compliance, practitioners and medical professionals worry less about breaching and compromising the security of patient data. ### Who Uses HIPAA Compliant Messaging Software? Health care professionals are the main users of HIPAA compliant messaging software; patients do not actually use a portal or special system when they receive encrypted and secure messages. The best HIPAA compliant messaging software creates a seamless experience for patients so that while they are assured their information remains safe, they receive a text or email correspondence from their provider or medical system. **Medical professionals:** Health care professionals, medical staff, pharmacists, health care business associates, Medicaid and Medicare reimbursement specialists all fall under the realm of medical professionals. This includes any type of medical professional that must share or access sensitive patient information while communicating with relevant medical professionals or patients. All medical professionals can leverage HIPAA compliant messaging software to improve their workflow. **Patients** : Patients can receive communication from their provider via text message or email. These text-based communications are routed through a secure and encrypted sharing platform. On this platform, patients can receive updates, notifications, and confirmations for appointments, prescriptions, and procedures. #### Software Related to HIPAA Compliant Messaging Software HIPAA compliant messaging software doesn’t exist in a bubble. The following software types can be used in conjunction with or alongside HIPAA compliant messaging software include: [Clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration) **:** While HIPAA compliant messaging solutions can be leveraged to communicate with fellow medical professionals and patients, clinical communication and collaboration software is still a provider-specific solution. This software coordinates the flow of data between health care professionals to close gaps in patient care. [Patient engagement software](https://www.g2.com/categories/patient-engagement) **:** Patient engagement software provides patients with portals and platforms to monitor their health care progress, optimize payment and appointment scheduling, and communicate with their provider at their convenience. The two-way HIPAA compliant messaging is a version of patient engagement. [Patient scheduling software](https://www.g2.com/categories/patient-scheduling) **:** Patient scheduling software streamlines and simplifies the process of scheduling an appointment with a provider. Notably, the most common use case of HIPAA compliant messaging is reminding patients of upcoming appointments and notifying them when it’s time to schedule a follow up. The biggest benefit of HIPAA compliant messaging software is reducing no-shows and increasing the number of patients that a practitioner sees in a day. [Electronic health record (EHR) software](https://www.g2.com/categories/ehr) **:** HIPAA compliant messaging solutions are patient centric. Everything communicated through these solutions is tied to patient records. Patient records are stored and digitized in EHRs and EMRs. [Mobile device management (MDM) software](https://www.g2.com/categories/mobile-device-management-mdm) **:** If a health care organization offers a BYOD policy, then they will most likely choose a HIPAA compliant messaging solution that supports BYOD practice. HIPAA compliant messaging software that supports BYOD should offer mobile device management capabilities. This allows administrators to have complete access to the messaging app and ensure data is stored in the cloud and not on the actual device. ### Challenges with HIPAA Compliant Messaging Software Software solutions can come with their own set of challenges. The following issues can detract from widespread adoption even after the successful deployment and implementation of a HIPAA compliant messaging solution. **Lack of adoption:** While HIPAA compliant messaging solutions are designed to mimic the user experience of modern messaging solutions, there are still a few barriers to organizational adoption. Some barriers include the time it takes employees to feel comfortable with the platform, user access settings, scalability, and patients’ response. **Cost of setup:** Aside from the price of a HIPAA compliant messaging solution, there may be additional costs for monthly maintenance and security services, or for a vendor or IT support team. Researching all potential costs when deciding which solution to implement is important. **Data breaches:** Data breaches still happen today. While HIPAA compliance messaging solutions equip health care professionals with the tools to adhere to regulation and ease worries about compromising sensitive patient information, organizations must understand that solutions like these are preventative. This means that data breaches are still possible. **Existing methods of communication:**  The benefits of utilizing a text-based HIPAA compliant messaging solution will not immediately impact a health care organization that is fax based. Even organizations that use mobile phones or unified VoIP systems should understand the nuances between different operating system types. Prospective users of HIPAA compliant messaging software should not look at the solution as a magic tool to fix convoluted or inefficient communication workflows. Existing processes and solutions must be considered before a HIPAA compliant messaging tool is deployed throughout an organization. ### Which Companies Should Buy HIPAA Compliant Messaging Software? All health care organizations within the United States who deal with HIPAA-protected patient information should purchase HIPAA compliant messaging solutions.   **Medical practices:** Medical practices, particularly smaller ones, build relationships with their patients. HIPAA compliant messaging solutions are a great way to break down communication barriers between the provider and the patient.  **Hospitals:** Hospitals can benefit from implementing HIPAA compliant messaging software, as these solutions streamline communication with patients. ### How to Buy HIPAA Compliant Messaging Software #### Requirements Gathering (RFI/RFP) for HIPAA Compliant Messaging Software To put together a comprehensive requirement list for a HIPAA compliant messaging solution, the prospective buyer needs to determine a few things. One is whether they’re looking for a point solution that handles only messaging, or if they’re looking for a comprehensive patient engagement solution, of which HIPAA compliant messaging would be one part. Once that’s determined, the buyer should take a look at the various channels through which they’d want to communicate with their patients, as well as the number of patients they would be communicating with. An important part of implementing a HIPAA compliant messaging solution is how well it integrates with an existing tech stack, so prospective buyers should be cognizant of potential solutions’ interoperability.  #### Compare HIPAA Compliant Messaging Software Products **Create a long list** Buyers should remove any products that they know do not meet the basic criteria that they put together during their requirements gathering. They should compile a standardized list of questions based on those requirements to ask vendors during initial conversations.  **Create a short list** Once they have their long list based on vendors that meet their requirements, prospective buyers should send out RFIs and look at the responses to help compile a short list. The buying team should research via every available avenue at this point, looking to research reports, user reviews, and other third party sources to build out their knowledge of the solutions on the short list. **Conduct demos** When conducting demos, the team should ask to see the solutions handle situations typical to their day to day work. For example, buyers must ask the vendor to show how easy it is to upload and send lab results to patients. The selection team should also ask to see the solution handle outlier situations to test the full breadth of functionality of the solution. #### Selection of HIPAA Compliant Messaging Software **Choose a selection team** The actual users of the software should be involved in the conversation (providers, administrators). Whichever team is going to deal with implementation and integration into the existing tech stack should also be involved.  **Negotiation** The price will be an important factor at the negotiation stage. Decision makers from the selection team will have to weigh the cost against the benefits of a streamlined provider-patient communication process.  ### What Does HIPAA Compliant Messaging Software Cost? HIPAA compliant messaging solutions are typically priced per user of the software on a monthly basis. There may be additional costs for any customization or difficult implementations.  #### Return on Investment (ROI) ROI can be measured in several ways for HIPAA compliant messaging software. The primary indicators to look at are reduction in phone tag, reduction in consult wait time, reduction in the average length of patient stay, improved patient satisfaction, and reduction in preventable readmissions. Tracking all of these factors pre- and post-implementation is an excellent way to determine the ROI of the system.  ### HIPAA Compliant Messaging Software Trends Hospitals, individual practitioners, and any type of organization involved in the medical sphere must take HIPAA compliance into consideration. These are some trends that impact the HIPAA compliant messaging space; technology continues to innovate how medical professionals communicate with their patients. **Cloud communication platforms integration:** Although some vendors allow secure video chat within their HIPAA compliant messaging solution, that’s not a standard feature. More vendors are realizing the need for strong integrations with cloud communication platforms and VoIP channels to further secure and ease patient-provider and provider-provider communication. This means that non health care specific messaging applications are grappling with the need to integrate tools that help organizations comply with HIPAA. The normalization of telemedicine and the rising costs of health care encourage organizations to invest in HIPAA compliant messaging solutions that leverage every single communication medium. **HIPAA compliant services:** HIPAA compliant messaging services help organizations understand the complexity of these solutions. They encourage the adoption of these solutions since they reduce the amount of paperwork involved for providers. Additionally, they help clear up any confusion about the solutions. More companies and consultants are appearing that aim to help medical professionals comply with HIPAA and other regulations. **Additional regulation compliance:** GDPR, FERPA, HITECH, and CCPA are all federal regulations. HIPAA is not the only federal regulation that health care organizations and associated businesses must comply with. While solutions exist to specifically help organizations with HIPAA compliance, many are also becoming equipped to handle any kind of governmental regulation that impacts the confidentiality, integrity, and security of protected health information.