# Rhinogram Reviews **Vendor:** Rhinogram **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.8/5.0 **Total Reviews:** 53 ## About Rhinogram Rhinogram's digital communication & virtual care platform is designed for strategic healthcare facilities looking to reduce call volume, improve staff efficiency, and acquire new patients while providing empowered patient engagement and achieving high patient satisfaction. Healthcare facilities of all sizes are having to do more with less and less everyday. Rhinogram's complete engagement platform provides a market leading and innovative, AI powered, real-time communication platform, that empowers patient initiated communication and direct simple texts (SMS), multimedia texts (MMS) and live video messaging- giving healthcare facilities the ability to better engage with patients while streamlining workflows and consolidating disparate systems. ## Rhinogram Reviews ### 1. We love Rhinogram! **Rating:** 5.0/5.0 stars **Reviewed by:** Ellyn P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Rhinogram?** I love that we can text our patients and communicate in real-time with them. Texting allows patients the option to text us when they have time during their busy schedule. We love that we can send the secure link for the new patient to complete before they arrive for their appointments. **What do you dislike about Rhinogram?** There are no downsides to using Rhinogram in our office! We love it! **What problems is Rhinogram solving and how is that benefiting you?** Communication! Have a record of interactions with patients, whether in the office or not. Being able to let help them get comfortable after hours if something is bothering them. ### 2. Rhinogram patient reminders. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Rhinogram?** It plugs in our patient's appointments for us and sends automated reminders for appointments. I also love how we can send notes and messages to teammates within Rhinogram. This allows everyone to stay in the loop. **What do you dislike about Rhinogram?** One downfall would be that when patients text 2 to cancel their appointment, it does not talk to our Greenway schedule. It means we have to go in and cancel. That is the only flaw. **What problems is Rhinogram solving and how is that benefiting you?** Rhinogram prevents us from playing phone tag, allows us to communicate in a way that is easier for patients and staff. Rhinogram also saves our staff time by sending out automated reminders. ### 3. Exceptional Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Rhinogram?** Rhinogram makes it easier for our patient's to communicate with our staff. Also, we find that it helps us be more personalized. We do not foresee our business without this fantastic platform! **What do you dislike about Rhinogram?** We only have positive experiences utilizing Rhinogram. It has streamlined our business with how we engage with our customers. **What problems is Rhinogram solving and how is that benefiting you?** Rhinogram has allowed us to reduce our phone time and makes it more convenient for our patients to contact our team. ### 4. Useful tool for easy communication with patients! **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Rhinogram?** Ability to correspond with patients in a secure manner via text messaging! **What do you dislike about Rhinogram?** Unable to set schedules for multiple clinics to overlap **What problems is Rhinogram solving and how is that benefiting you?** HIPAA compliant messaging with patients/onsite nurses. Provides easier way of communication! ### 5. Convenient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** I love that it's so easy to respond via text and allow our phone lines to be open. I also like having the app on my phone. **What do you dislike about Rhinogram?** The cost, and the fact that the app makes you sign back in every few minutes or you don't get notifications **What problems is Rhinogram solving and how is that benefiting you?** Congested phone lines, being able to communicate with Ortho emergencies after hours by texting photos has been extremely useful. ### 6. Rhinogram streamlines communication **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen P. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Rhinogram?** It is the easiest way to communicate with patients and staff with ease. It's user friendly. It's seamless. **What do you dislike about Rhinogram?** I want more features and direct connection with dentrix. I want To be able to use Rhinogram for more things. I would like a lower price break. **Recommendations to others considering Rhinogram:** Great product for people of all ages. We have started using it in so many ways in our office. You won't be disappointed! **What problems is Rhinogram solving and how is that benefiting you?** Adding other lines to help connect our communications system through dentrix has helped so we do not confuse the patients on what line to text. ### 7. Our Office loves Rhinogram! **Rating:** 5.0/5.0 stars **Reviewed by:** SARA C. | Scheduler/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Rhinogram?** The best features for Rhinogram are user-friendly, accessibility and simply convenience. We began using Rhinogram towards the end of 2019 and had a chance to get familiar with its features and what it had to offer for our office. Our team was able to navigate Rhinogram very easily once implemented where a quick training just walked us through how to use it. Here is where it is user-friendly where it was very easy for all age groups at our office were able to send messages and know how to communicate with our patients in all aspects. Accessibility to all of our patients with just a message has been the best thing to happen to our office. We have been able to get in touch and communicate with people within seconds any time of the day. This has benefited our office in aspects of needing to close the office last minute due to a doctor emergency and being able to message patients the night before from home remotely and get in touch with rescheduling appointments. People carry their phones all the time so communication is easy and reliable. Our team can also be on a physical call while sending a separate message out contacting a different patient at the same time making it easy to get two jobs done at the same time. It is also great because Rhinogram is HIPAA compliant so it puts our office at ease that we are communicating with patients while following all the right guidelines and respecting their privacy and information as well. Rhinogram makes it easy to access patient messaging as we get to categorize our own folders and assign patients to a specific folder to have organization and communication. Convenience – it saves us time when contacting patients. Usually people don’t time answering phones these days, so instead of voicemails we send a message to them now. We have noticed an incredible response and are able to get in touch with recall patients easier or simply just sending quick messages about financials or anything at all. In addition, the Rhinogram team is responsive and always there to assist if anything is ever needed. **What do you dislike about Rhinogram?** No dislikes or complaints towards Rhinogram. I really have not run into any major issues that have caused a disruption in my workflow. If any technical issues have occurred they have always been very minor and easy to resolve with a quick message being sent to their support team. Occasionally messages show failed, but usually there is an explanation why (non-textable number or phone is out of service) or the issue resolves itself and the failed message goes away. Our appointment dropdown that displays when the patients next appointment is disappeared at one point as well, but once I reached out to their support team the issue was fixed and resolved within minutes. At times phone numbers unlink to patients information and either I refresh the software to resolve the problem or message their support team and again, within minutes the number is back up and linked again. Since we cannot add the number ourselves, the support team needs to be the one to do so. You would think it’s frustrating, but their response is instant so it has no effect as it is being done immediately. In all, any of these minor technical errors have never interrupted our workflow or caused issues with getting messages out. Rhinogram is always working on updates and making sure the software works properly. And again, their team is really just a message away to resolve any issue and are so helpful. **What problems is Rhinogram solving and how is that benefiting you?** Rhinogram has solved many problems in our average workday serving our patients. For starters, communication with our patients when answering a phone call is not available for them. This was especially helpful during the pandemic. It relieved not being able to speak physically from our direct work line but instead remotely message patients at home. It has made it easy and more efficient to send out a message as you get to create your own template and customize a message as you would like to send a quick pre-written message. We have begun using this platform to send out confirmation texts for appointments and have noticed it has helped lessen our recall list and no-shows as patients respond better letting us know if they will be able to make their appointments. It is also great because messaging a patient can also be a good thread of communication to go back and read over as it isn’t deleted and we can easily share with a patient a message that was sent to that if they may have bypassed. We have been able to copy and paste any communication with the patients and upload the threads into their chart so we always have reference anything we sent to them, whether it be regarding their appointment, compliance or financials. I especially love the new feature that we just added, e-forms. It makes sending out new patients paperwork so simple and easy. Creating the e-forms and templates is also easy to navigate and edit. E-Forms have saved us time in the office where patients would come in without the paperwork that was emailed to them and have to complete. Whereas now they are able to review and complete in a mobile-friendly template and sent back to us to download via pdf and upload in their chart. I also like that we can go ahead and make things required to sign or check off so it doesn't allow forms to be completed and sent back without that portion filled out. We would constantly get forms returned that weren't complete yet submitted back to us, but now we are able to solve that problem. Setting up e-forms was made very easy by the Rhinogram team and they were able to implement and add the feature in less than a week. Training wasn't even needed for it because it's so straightforward on how to upload your own forms and edit them as you would like on Rhinogram. I thought just the texting aspect was great, but adding e-forms was definitely an amazing edition. In all, Rhinogram has made a very positive impact on our workflow in whole and it has eased many little things in our office that has solved and made a huge change to our office. ### 8. Rhinogram Creates Great Efficiencies **Rating:** 5.0/5.0 stars **Reviewed by:** Sonya P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rhinogram?** We love the efficiencies that Rhinogram gives us! There is much less time on the phone for staff members, and patients can quickly respond to us and us to them. We text instructional links to our YouTube videos regarding caring for their braces or aligners, how to handle emergencies, and more. This is an easy way for the patient and family to review after an appointment or in response to things that come up during treatment. Appointment confirmations from Rhinogram show up right on our schedule. It's also a great way to remind patients about payments due and they are very responsive to making online payments through RhinoPay. **What do you dislike about Rhinogram?** I wish we could attach PDF files with any text we send. We currently only have the ability to text PDF files if they are part of a template. **What problems is Rhinogram solving and how is that benefiting you?** RhinoGram was invaluable to us as we rescheduled over 1,500 appointments that had to be postponed during the Covid closure in 2020. When we reopened and required patients to wait in the parking lot, texting was a huge help. Although we no longer have those restrictions, everyone still loves Rhinogram. The doctors and patients especially find it helpful for after-hours emergencies. We have a separate emergency line and ask the family to send pictures of the problem and a doctor is quickly able to respond from anywhere with the Rhinogram app on their cell phones. ### 9. Rhinogram is better than most **Rating:** 5.0/5.0 stars **Reviewed by:** Russell C. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Rhinogram?** sms enablement for our primary office phone number **What do you dislike about Rhinogram?** UI is a little wonky. Could use an overhaul. **What problems is Rhinogram solving and how is that benefiting you?** instant connection with patients using our primary office phone number ### 10. We LOVE Rhinogram! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan C. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rhinogram?** How easy it is to use. The texting experience is so smooth and fast. It's not clunky, and it's user-friendly to the max. The interface is amazing. UX is perfect. I could not love it more! **What do you dislike about Rhinogram?** I dislike that when we send photos to patients, it shows up as a secure link that they have to click. I feel like it potentially looks a little spammy to the patient. I wish we could just text them a photo. **What problems is Rhinogram solving and how is that benefiting you?** It saves us so much time. Sending a text versus having to make a phone call has made us so much more efficient. Patients feel the same. They love being able to text us without having to stop what they're doing and call. ### 11. Rhinogram has been great. Very easy to use and reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Derek S. | Business Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Rhinogram?** I don't think Rhinogram has been down once the entire time we have used it. We like the templates and auto responses we can use. **What do you dislike about Rhinogram?** I can't think of anything that we dislike. **What problems is Rhinogram solving and how is that benefiting you?** Communication. Texts have a much better read rate than phone calls or emails. ### 12. LOVE IT **Rating:** 5.0/5.0 stars **Reviewed by:** T C. | Treatment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Rhinogram?** The fact that you can add notes to the contact name and you can have as many templates as you need! **What do you dislike about Rhinogram?** I think it would be best if it could offer spanish option **What problems is Rhinogram solving and how is that benefiting you?** Massive texts are easier to manage ### 13. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Matt Q. | Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Rhinogram?** The best thing about Rhino is contacting patients via text messaging **What do you dislike about Rhinogram?** I have had some trouble getting connected to patients via their telehealth platform. **What problems is Rhinogram solving and how is that benefiting you?** It has helped with communicating to patients in a different manner than traditional telephone calls. ### 14. Everything you need on one Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Rhinogram?** The team and patient chats all in one place. **What do you dislike about Rhinogram?** Would like to be able to set up different ways to set up forms. **What problems is Rhinogram solving and how is that benefiting you?** We were able to move most everything to one platform. ### 15. It's an easy to use, customizable, secure and reliable communication tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rhinogram?** Rhinogram makes it convenient to Hande Emergency Care and avoids unnecessary appointments because we can receive and send images and texts very easily. It allows the staff to communicate easily with each other in the same thread, so you can follow the conversation and steps taken to help our patients. The support/customer service department is very helpful and open to suggestions. **What do you dislike about Rhinogram?** Sometimes, it is difficult to search the history of conversations on Rhinogram, using the reporting provided within the system. That system is sometimes helpful but is missing some search and filtering functions . **What problems is Rhinogram solving and how is that benefiting you?** Rhinogram allows us to send HIPAA secure messaging for our patients and parents, which aids us in securing demographic and financial information in a way that allows for our clients to feel safe sharing sensitive information. ### 16. Must Have for the Modern Office **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie M. | Scheduling Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Rhinogram?** Our practice began using Rhinogram a month and a half before the beginning of the COVID-19 pandemic. To say it has been a lifesaver is a grand understatement! The software is easy to use and minimal training is needed even for the least tech-savvy of the bunch. The "shortcuts" such as message templates, team member tagging, and the ability to make separate folders for different patient needs are just the main features that make this software nothing short of amazing. **What do you dislike about Rhinogram?** Even after asking all the members in our office who use Rhinogram, we have yet to find a negative note on the software. A nit-pick note: we have experienced some patient charts becoming unlinked from their phone numbers, the number just disappears and being unable to edit patient charts makes it so that we cannot add the phone number at that moment, we have to add the number to the patient chart and then wait for Rhinogram to update. While this may be slightly annoying we have loopholed the problem by creating an "Other" profile for the patient. **What problems is Rhinogram solving and how is that benefiting you?** Calls can be rejected and voicemails ignored. Phone tag is mostly a thing of the past now. We have used Rhinogram as a way to establish an instant and reliable connection with our patients. We are all running on our own schedules and the magic of text messaging is that it takes the pressure off of both parties trying to find that "perfect time" to call. We have also noticed how Rhinogram serves as a log when tracking patients, any team member can log in and pick up where the last left off. ### 17. Rhinogram was a game changer for my practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Arleen A. | Orthodontist/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Rhinogram?** My team has had a great experience ever since we started using Rhinogram. Easy to use with every team member and every role. Makes communicating easy with patients. **What do you dislike about Rhinogram?** No complaints from myself or any team member. **What problems is Rhinogram solving and how is that benefiting you?** It solves the issue of communication with patients and leaving voicemails. Text messaging has made our patients more responsive and helps alleviate phone lines. ### 18. User-friendly application and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Blanca M. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Rhinogram?** User-friendly application. Great support from Rhinogram. **What do you dislike about Rhinogram?** I haven't identified what I don't like about the app. **What problems is Rhinogram solving and how is that benefiting you?** School Health Clinics of Santa Clara County worked with Rhinogram to establish an interface between our EHR, NextGen, and Rhinogram’s texting and video applications. We chose Rhinogram because of its easy and friendly user interface. We completed the implementation in September 2021 with our pilot clinic and later rolled it out to the other clinics. The application has helped us improve communication with our patients by setting up an automated process to remind our patients of upcoming appointments. We also installed RhinoVideo to help our clinics set up virtual meetings when needed. Overall, we are pleased with the application. We will be able to implement some internal programs using Rhinogram to help us increase and ease the communication with our patients. The Rhinogram resources allocated to work with us were responsive and collaborative, and we have always gotten a prompt response when we need help from Rhinogram technical support. ### 19. It's pros are unmatched **Rating:** 4.0/5.0 stars **Reviewed by:** Kylie B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Rhinogram?** Rhino gram has done something most other platforms aren't capable of. Not only does it offer inner communications, but it also offers linking up to social media accounts. So if a patient messages us from FB, it directly goes into a FB group labeled for which office it was for. It's incredibly convenient. **What do you dislike about Rhinogram?** If there is anything at all I would request to fix, it is that you cannot immediately fix something on Rhinogram. You cannot edit patient demographics from within the platform, you have to update on cloud 9 or whatever software you're using, then wait for them to synch up before the change occurs. It would also be nice if rhino pulled the pt's preferred name for communications as we have a lot of patients who identify differently than their birth certificate. **What problems is Rhinogram solving and how is that benefiting you?** The benefits of communicating within our office and making sup groups for appropriate staff has been very helpful in streamlining our office communications. You can address JUST the clinic or JUST the admin. ### 20. The best and most efficient Telemedicine!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Chip C. | Concierge Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2022 **What do you like best about Rhinogram?** Simplicity. Extremely cost-effective. Saves an enormous amount of time for the entire office. Patients and staff love it!!! No APP is needed for patients. **What do you dislike about Rhinogram?** Nothing at all. We love the entire platform. **What problems is Rhinogram solving and how is that benefiting you?** We can communicate effectively and efficiently with a very active practice. Turnaround time for messages is seconds instead of hours. ### 21. RHINO FOR ORTHO **Rating:** 3.5/5.0 stars **Reviewed by:** Susanne N. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** IT IS RELIABLE AND INSTANT. WE NEVER HAVE TROUBLE ACCESSING THE PLATFORM **What do you dislike about Rhinogram?** WE HAVE MULTIPLE OFFICES AND MULTIPLE RECEPTION DESKS. WE CANNOT DIFFERENTIATE WHO THE MESSAGES ARE FOR. COLOR CODING OR SOME INDICATOR WOULD BE MOST HELPFUL. **Recommendations to others considering Rhinogram:** IF YOU HAVE A SINGLE POINT OF CONTACT OR FACILITIES THAT COMMUNICATE INDEPENDENTLY, RHINOGRAM IS HIGH FUNCTIONING AND EFFICIENT. IT'S CHALLENGING FOR US BECAUSE WE ARE MULTI-UNIT AND HAVE SEVERAL FRONT DESK PEOPLE AND WE CAN'T DIFFERENTIATE WHICH OFFICES THE MESSAGES ARE FOR UNLESS WE OPEN (THEN IT APPEARS THAT SOMEONE HAS ADDRESSED THE MESSAGE) - SEARCH FOR OUR CLIENT IN THE SYSTEM TO SEE WHICH FACILITY THEY VISIT - AND THEN WE HAVE TO MESSAGE THE OTHER OFFICE SO IT DOESN'T GO UNATTENDED. **What problems is Rhinogram solving and how is that benefiting you?** CHECKING IN FROM THE PARKING LOT WHILE COVID CONTINUES TO PROHIBIT SEVERAL PEOPLE IN OUR LOBBY AT A TIME. ALSO - MASS MESSAGING FOR CHANGES. ### 22. GREAT PRODUCT!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Betty B. | Treatment & Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rhinogram?** Rhinogram has been invaluable to us in being able to reach our patients in an effective manner. **What do you dislike about Rhinogram?** Occasionally it goes down but these problems do not happen often and are common with any service. **What problems is Rhinogram solving and how is that benefiting you?** It allows our patients to communicate with us 24 hours a day, 7 days a week. ### 23. A must-have Tops Ortho pairing! **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** Being a mac-based company makes it difficult to find programs that integrate, and this is it for us! I love the inter-office messaging, and I love that we can keep our actual phone numbers (that's right, plural) to text patients, and I love that we can use the breeze addition to text-to-pay! **What do you dislike about Rhinogram?** We've had a couple of issues with our phone numbers disconnecting, but the customer service is excellent and they fixed the problem right away! **What problems is Rhinogram solving and how is that benefiting you?** We can communicate inter-office with a great chat feature (having two locations, this is SUPER helpful). We're also able to text-to-pay for people that do curbside pickups and never come inside to grab a bill. Most importantly, we're able to tell our patients to simply text our main number 24/7 and that we'll get back to them ### 24. THE ONLY WAY GOING FORWARD IS TEXT **Rating:** 5.0/5.0 stars **Reviewed by:** JMT J. | Founder + Change Maker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** The ease of use of text for our clients. Not having them have to log into a portal and just use their phone as a word with their friends and family. **What do you dislike about Rhinogram?** There's not much I dislike but there are some features that I would love to have in the future. Specifically delayed text. **Recommendations to others considering Rhinogram:** I would definitely recommend Rhinogram to other healthcare providers that want to communicate intimately with their patients. It helps in the healthcare to answer the small questions for families and clients without them having to travel through traffic to see us in the office. **What problems is Rhinogram solving and how is that benefiting you?** We solve every problem with Rhinogram. Any questions anytime any day yourself a text. Scheduling, billing, education, and general communication. ### 25. best addition to our practice **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlyn G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rhinogram?** easily able to talk to patients/parents without taking time out of their day for phone calls **What do you dislike about Rhinogram?** replying to confirmation does not flow into software **What problems is Rhinogram solving and how is that benefiting you?** We are able to have real time conversations with our patients and parents, while not taking up time in their day for phone calls, or having to worry about missed calls. ### 26. So far, so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2022 **What do you like best about Rhinogram?** Our team loves the immediacy of interactive texting. The dashboard is very user-friendly. **What do you dislike about Rhinogram?** We are new users, so no strong dislikes so far! We do find it cumbersome to have to reassign phone numbers if the patient is not the owner of the phone number... **What problems is Rhinogram solving and how is that benefiting you?** People prefer texting over phone calls. We like the select 1 or 2 feature to confirm or cancel and that this automatically confirms patients on our schedule. ### 27. Fantastic communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda H. | School & Community Liaison, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Rhinogram?** I like the templates and blast messages. **What do you dislike about Rhinogram?** Read message indicator would be helpful. **What problems is Rhinogram solving and how is that benefiting you?** Communication challenges & being able to send pics ### 28. Simple and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Leah P. | Director of Information Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** Our patients love the ability to text us, and our staff love the simplicity of Rhinogram's user interface. **What do you dislike about Rhinogram?** Number of clicks required to create a new contact could be fewer, but not an issue with PM/EHR integrations. **What problems is Rhinogram solving and how is that benefiting you?** We've definitely been able to replace some of our complicated workflows that were necessary for HIPAA compliance (secure emails) and have saved time and expense on being able to eliminate paper mailing for folks wanting itemized statements or receipts. ### 29. Rhinogram Revolutionized my Practice **Rating:** 5.0/5.0 stars **Reviewed by:** George S. | Orthodontist/President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** Rhinogram created an efficient, time-saving, accurate, and user-friendly way to communicate with our patients. Our patients fell in love with the idea that they could communicate with us through a simple text just like their family and friends and so did we! **What do you dislike about Rhinogram?** Nothing. There were really no disadvantages to switching from a phone-based communication system to one that is text-driven. **What problems is Rhinogram solving and how is that benefiting you?** Phone-based communication was very inefficient and time consuming and often resulted in poor and slow communication with our patient base. Rhinogram has created a fast and effective way to communicate with our patients in a timely fashion and resolve any questions or concerns about treatment in a quick and effective manner . ### 30. Amazing - How did we do it before? **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | Business Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Rhinogram?** Our patients and their parents love Rhinogram!!! The ease of communication is the best! But also the link of communication history to our patient accounts, the ability for patients to text photos as well. We no longer hear the phone ringing all day. We no longer come into the office in the morning with countless phone messages. Our team utilizes the in-office communication also daily. Honestly, we don't know how we made it so long without Rhinogram! **What do you dislike about Rhinogram?** Not much to dislike, but it would be nice if we could attach pictures to personal text messages instead of using a template all the time. **Recommendations to others considering Rhinogram:** Don't hesitate. **What problems is Rhinogram solving and how is that benefiting you?** We no longer have to wait until a patient or parent has time to call us back. Texting is so much more efficient. ### 31. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Cristie L. | Practice manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Rhinogram?** Using Rhinogram has helped us reach our patients in fast effecient manner. **What do you dislike about Rhinogram?** Setting up the families together would be helpful. **What problems is Rhinogram solving and how is that benefiting you?** Rhinogram works great when our patients cannot speak over the phone for whatever reason and we can communicate with them with ease. ### 32. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Rhinogram?** Great features on the app, love the custom reminders & that the system is very user-friendly and easy to operate. **What do you dislike about Rhinogram?** I wish we could be able to text more family members on the account for appointment reminders & I wish there was a way to import a list of people to send multiple texts to. **What problems is Rhinogram solving and how is that benefiting you?** the volume in Missed appointments decreased due to reminders. ### 33. Rhinogram is easy to use with great instructions. They are relatively quick in responses to issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Rhinogram?** It is easy to send and receive messages and helpful that we can assign them to our different departments. **What do you dislike about Rhinogram?** When our patient synching between our health record system went out, it took quite a bit of time to fix, and ultimately, we had to call in to resolve. **What problems is Rhinogram solving and how is that benefiting you?** sending reminders is pretty straight forward, and it has helped our patients as our phones have been very busy and we are short staffed. Good second option for patients. ### 34. Rhinogram has been a life saver for our practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** The translation tool through patient messaging has been the most beneficial tool to our practice as 90% of our patients speak Spanish. It's made communication a breeze! **What do you dislike about Rhinogram?** The only thing I wish we could change is to have cloud9 software show that the confirmation came through Rhinogram. **Recommendations to others considering Rhinogram:** Do it! **What problems is Rhinogram solving and how is that benefiting you?** As mentioned earlier, breaking through the language barrier has been beneficial for us. Also, reminding patients before their appointment about a payment has allowed our collections to grow. ### 35. Rhinogram has made communicating with our patients much easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Nya L. | Medical Scribe, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Rhinogram?** I like that I can communicate with my patients through text since calling their cell phones can be a hassle **What do you dislike about Rhinogram?** I don't like to I have to sign in everytime. **What problems is Rhinogram solving and how is that benefiting you?** No issues ### 36. I have been very pleased with Rhinogram thus far. It is incredibly easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Jensen C. | Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** The ease of use when talking to patients **What do you dislike about Rhinogram?** Creating forms can be a bit tricky and time consuming **What problems is Rhinogram solving and how is that benefiting you?** Creating a better mode of communication with patients. It is significantly easier with text. ### 37. Love Rhinogram **Rating:** 5.0/5.0 stars **Reviewed by:** Emily N. | Clinical assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Rhinogram?** How user friendly it is. Love how it saves everything. **What do you dislike about Rhinogram?** Nothing. Our business loves everything about Rhinogram. **Recommendations to others considering Rhinogram:** Great program. **What problems is Rhinogram solving and how is that benefiting you?** We are able to reach out to patients easier. ### 38. VERY HELPFUL STREAM LINING OUR CHECK-IN PROCESS FOR COVID **Rating:** 4.5/5.0 stars **Reviewed by:** ERIN C. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Rhinogram?** BETTER PATIENT COMMUNICATION, PATIENT SATISFACTION **What do you dislike about Rhinogram?** ISSUES WITH PATIENT'S NOT RECEIVING TEXTS **What problems is Rhinogram solving and how is that benefiting you?** EASIER WAY TO COMMUNICATE WITH PATIENTS, FEWER PHONE CALLS COMING INTO THE OFFICE ### 39. Best thing when reaching Patients **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia V. | Scheduling and Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Rhinogram?** What I like best about Rhinogram is how easily accessible it is whether on the computer or on our phones we can reach patients in real time. **What do you dislike about Rhinogram?** It is difficult to find one thing that we dislike about Rhinogram, but if we can increase the image and file size, that way we can send any information or important documents to patients without having to condense the documents that can affect the quality. **What problems is Rhinogram solving and how is that benefiting you?** The most significant benefit of using Rhinogram is scheduling issues and any emergencies we need to get on the schedule for patients. ### 40. Great way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** The sleekness of the design and the ease of use. **What do you dislike about Rhinogram?** The occasional glitches that make it harder to get the job done **Recommendations to others considering Rhinogram:** Go ahead and do it **What problems is Rhinogram solving and how is that benefiting you?** It's easy to communicate with patients on this platform ### 41. My staff would all quit if I cancelled our Rhinogram account **Rating:** 5.0/5.0 stars **Reviewed by:** WILLIAM D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Rhinogram?** we get much fewer phone calls when using RG. my patients love the convenience of texting to get quick answers to any /all of their questions without interrupting their schedule **What do you dislike about Rhinogram?** that the company was not around 5-10 years ago. we love everything about it **What problems is Rhinogram solving and how is that benefiting you?** fewer phone calls. fewer interruptions in our day. much easier to communicate with patients using a medium that they prefer. able to convert outgoing text messages from English to Spanish as needed ### 42. Rhinogram has been a blessing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Rhinogram?** The ease of communication with patients and how it integrates with our practice software. **What do you dislike about Rhinogram?** It should be much easier to send out a mass text to patients. **What problems is Rhinogram solving and how is that benefiting you?** Patient Communication & Staff Communication ### 43. Great product, works really well for our organization **Rating:** 4.0/5.0 stars **Reviewed by:** Sleiman M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Rhinogram?** I like how easy it is for our patients; they do not need to download an app on their phone. They can text us. **What do you dislike about Rhinogram?** Some minor software glitches. Their team is still working these out. They are very responsive. **Recommendations to others considering Rhinogram:** Take your time with implementation. **What problems is Rhinogram solving and how is that benefiting you?** It allows us to communicate with our patients quickly. They can contact us without having to call and wait on hold. ### 44. Rhinogram rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Katie N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Rhinogram?** texting patients is so helpful. Our patients love being able to talk to us this way. **What do you dislike about Rhinogram?** Wish we didn't have to get consent to use text **What problems is Rhinogram solving and how is that benefiting you?** phone volume. ### 45. Rhinogram has helped streamline our entire patient experience! We highly recommend the platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Rhinogram?** It has made it seamless with communicating with our customers. Also, Rhinogram has created brand recognition and familiarization with our comapny. **What do you dislike about Rhinogram?** Overall, we are pleased with the platform! Ocassionally there are some glitches but they are minor. Rhinogram has been a wonderful addition to our company. **What problems is Rhinogram solving and how is that benefiting you?** We can get a hold of our patients better for their reorder of supplies. ### 46. It has been amazing using Rhinogram. We will never use anything else for our texting needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Rhinogram?** Convenience of the software and the ability to easily speak with someone if an issue or question arrises **What do you dislike about Rhinogram?** Nothing, it has been amazing to use this **What problems is Rhinogram solving and how is that benefiting you?** I wish that it was easier to have people who are not admins be able to sign documents ### 47. Easy to use and even easier to get help when needed **Rating:** 5.0/5.0 stars **Reviewed by:** TJ R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Rhinogram?** I like the cell phone app. It makes it easy to respond when on the go. **What do you dislike about Rhinogram?** I don't find rhinogram to have any major issues. **Recommendations to others considering Rhinogram:** Buy It! **What problems is Rhinogram solving and how is that benefiting you?** We use it to speak directly with our patients. We find it helps a lot with collections. ### 48. Great support and user friendly secure app **Rating:** 5.0/5.0 stars **Reviewed by:** Robin M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Rhinogram?** The setup support and easy user interface **What do you dislike about Rhinogram?** The cost is a little more than we budgeted for **What problems is Rhinogram solving and how is that benefiting you?** HIPAA compliant SMS messaging, including attachments, has been a great tool in post-op care, especially during the Pandemic ### 49. Excellent Patient Texting Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Rhinogram?** An intuitive user interface, syncs with our EHR, sends customizable appointment reminder/confirmation texts. So helpful! **What do you dislike about Rhinogram?** Sometimes the EHR sync isn't perfect, but it's so much better than creating individual contacts for each patient. **What problems is Rhinogram solving and how is that benefiting you?** We're able to reach more patients, especially as more people prefer texting over phone calls. Confirmation and reminder messages are so much easier to manage. ### 50. Rhinogram has been a huge asset to our practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Rhinogram?** Rhinogram is user-friendly for our team. **What do you dislike about Rhinogram?** We have do not have dislikes using Rhinogram. **What problems is Rhinogram solving and how is that benefiting you?** Rhinogram was beneficial during both the pandemic crisis and a natural disaster that caused profit loss for our practice. We were able to speak to patients and reschedule with real-time effort. ## Rhinogram Discussions - [What is Rhinogram used for?](https://www.g2.com/discussions/what-is-rhinogram-used-for) - [View Rhinogram pricing details and edition comparison](https://www.g2.com/products/rhinogram-rhinogram/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+20%3A12%3A37+-0500&secure%5Bsession_id%5D=cb988618-ca60-4043-95b1-977d2d5f2d5f&secure%5Btoken%5D=0e7d0a21edfdceec7a4417c1978a11e763e62300a33140ff9db2caa6d6c06225&format=llm_user) ## Rhinogram Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance ## Top Rhinogram Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (334 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) - 4.9/5.0 (549 reviews)