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Rhinogram Reviews & Product Details

Rhinogram's digital communication & virtual care platform is designed for strategic healthcare facilities looking to reduce call volume, improve staff efficiency, and acquire new patients while providing empowered patient engagement and achieving high patient satisfaction. Healthcare facilities of all sizes are having to do more with less and less everyday. Rhinogram's complete engagement platform provides a market leading and innovative, AI powered, real-time communication platform, that empowers patient initiated communication and direct simple texts (SMS), multimedia texts (MMS) and live video messaging- giving healthcare facilities the ability to better engage with patients while streamlining workflows and consolidating disparate systems.

Seller

Rhinogram

Discussions

Rhinogram Community

Languages Supported

English

Overview by

Estel Powell

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

17 months

View More Pricing Information

Top-Rated Alternatives

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Rhinogram Media

Easily collect payment with RhinoPay text-to-pay feature.

Rhinogram Demo - Convert to Hybrid Care Model with Virtual Check-Ins

Utilize compliant digital communication to reduce the number of in-office visits--saving time and money

Compliantly send insurance information over text for easy billing and patient intake.

Collect new patient information, medical records, consent, and other health data through customizable forms and e-signature capabilities.

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Ellyn P.

Small-Business (50 or fewer emp.)

5/23/2023

"We love Rhinogram!"

5/5

What do you like best about Rhinogram?

I love that we can text our patients and communicate in real-time with them. Texting allows patients the option to text us when they have time during their busy schedule. We love that we can send the secure link for the new patient to complete before they arrive for their appointments. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

There are no downsides to using Rhinogram in our office! We love it! Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

5/18/2023

"Rhinogram patient reminders."

4.5/5

What do you like best about Rhinogram?

It plugs in our patient's appointments for us and sends automated reminders for appointments. I also love how we can send notes and messages to teammates within Rhinogram. This allows everyone to stay in the loop. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

One downfall would be that when patients text 2 to cancel their appointment, it does not talk to our Greenway schedule. It means we have to go in and cancel. That is the only flaw. Review collected by and hosted on G2.com.

Joshua S.

Small-Business (50 or fewer emp.)

5/18/2023

"Exceptional Platform!"

5/5

What do you like best about Rhinogram?

Rhinogram makes it easier for our patient's to communicate with our staff. Also, we find that it helps us be more personalized. We do not foresee our business without this fantastic platform! Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

We only have positive experiences utilizing Rhinogram. It has streamlined our business with how we engage with our customers. Review collected by and hosted on G2.com.

Hannah H.

Mid-Market (51-1000 emp.)

5/18/2023

"Useful tool for easy communication with patients!"

5/5

What do you like best about Rhinogram?

Ability to correspond with patients in a secure manner via text messaging! Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Unable to set schedules for multiple clinics to overlap Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/25/2022

"Convenient"

3.5/5

What do you like best about Rhinogram?

I love that it's so easy to respond via text and allow our phone lines to be open. I also like having the app on my phone. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

The cost, and the fact that the app makes you sign back in every few minutes or you don't get notifications Review collected by and hosted on G2.com.

Kristen P.

Dentist

Small-Business (50 or fewer emp.)

1/27/2022

"Rhinogram streamlines communication"

5/5

What do you like best about Rhinogram?

It is the easiest way to communicate with patients and staff with ease. It's user friendly. It's seamless. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

I want more features and direct connection with dentrix. I want To be able to use Rhinogram for more things. I would like a lower price break. Review collected by and hosted on G2.com.

Recommendations to others considering Rhinogram:

Great product for people of all ages. We have started using it in so many ways in our office. You won't be disappointed! Review collected by and hosted on G2.com.

What problems is Rhinogram solving and how is that benefiting you?

Adding other lines to help connect our communications system through dentrix has helped so we do not confuse the patients on what line to text. Review collected by and hosted on G2.com.

SARA C.

Scheduler/Office Manager

Small-Business (50 or fewer emp.)

8/5/2022

"Our Office loves Rhinogram!"

5/5

What do you like best about Rhinogram?

The best features for Rhinogram are user-friendly, accessibility and simply convenience. We began using Rhinogram towards the end of 2019 and had a chance to get familiar with its features and what it had to offer for our office. Our team was able to navigate Rhinogram very easily once implemented where a quick training just walked us through how to use it. Here is where it is user-friendly where it was very easy for all age groups at our office were able to send messages and know how to communicate with our patients in all aspects. Accessibility to all of our patients with just a message has been the best thing to happen to our office. We have been able to get in touch and communicate with people within seconds any time of the day. This has benefited our office in aspects of needing to close the office last minute due to a doctor emergency and being able to message patients the night before from home remotely and get in touch with rescheduling appointments. People carry their phones all the time so communication is easy and reliable. Our team can also be on a physical call while sending a separate message out contacting a different patient at the same time making it easy to get two jobs done at the same time. It is also great because Rhinogram is HIPAA compliant so it puts our office at ease that we are communicating with patients while following all the right guidelines and respecting their privacy and information as well. Rhinogram makes it easy to access patient messaging as we get to categorize our own folders and assign patients to a specific folder to have organization and communication. Convenience – it saves us time when contacting patients. Usually people don’t time answering phones these days, so instead of voicemails we send a message to them now. We have noticed an incredible response and are able to get in touch with recall patients easier or simply just sending quick messages about financials or anything at all.

In addition, the Rhinogram team is responsive and always there to assist if anything is ever needed. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

No dislikes or complaints towards Rhinogram. I really have not run into any major issues that have caused a disruption in my workflow. If any technical issues have occurred they have always been very minor and easy to resolve with a quick message being sent to their support team. Occasionally messages show failed, but usually there is an explanation why (non-textable number or phone is out of service) or the issue resolves itself and the failed message goes away. Our appointment dropdown that displays when the patients next appointment is disappeared at one point as well, but once I reached out to their support team the issue was fixed and resolved within minutes. At times phone numbers unlink to patients information and either I refresh the software to resolve the problem or message their support team and again, within minutes the number is back up and linked again. Since we cannot add the number ourselves, the support team needs to be the one to do so. You would think it’s frustrating, but their response is instant so it has no effect as it is being done immediately. In all, any of these minor technical errors have never interrupted our workflow or caused issues with getting messages out. Rhinogram is always working on updates and making sure the software works properly. And again, their team is really just a message away to resolve any issue and are so helpful. Review collected by and hosted on G2.com.

What problems is Rhinogram solving and how is that benefiting you?

Rhinogram has solved many problems in our average workday serving our patients. For starters, communication with our patients when answering a phone call is not available for them. This was especially helpful during the pandemic. It relieved not being able to speak physically from our direct work line but instead remotely message patients at home. It has made it easy and more efficient to send out a message as you get to create your own template and customize a message as you would like to send a quick pre-written message. We have begun using this platform to send out confirmation texts for appointments and have noticed it has helped lessen our recall list and no-shows as patients respond better letting us know if they will be able to make their appointments. It is also great because messaging a patient can also be a good thread of communication to go back and read over as it isn’t deleted and we can easily share with a patient a message that was sent to that if they may have bypassed. We have been able to copy and paste any communication with the patients and upload the threads into their chart so we always have reference anything we sent to them, whether it be regarding their appointment, compliance or financials. I especially love the new feature that we just added, e-forms. It makes sending out new patients paperwork so simple and easy. Creating the e-forms and templates is also easy to navigate and edit. E-Forms have saved us time in the office where patients would come in without the paperwork that was emailed to them and have to complete. Whereas now they are able to review and complete in a mobile-friendly template and sent back to us to download via pdf and upload in their chart. I also like that we can go ahead and make things required to sign or check off so it doesn't allow forms to be completed and sent back without that portion filled out. We would constantly get forms returned that weren't complete yet submitted back to us, but now we are able to solve that problem. Setting up e-forms was made very easy by the Rhinogram team and they were able to implement and add the feature in less than a week. Training wasn't even needed for it because it's so straightforward on how to upload your own forms and edit them as you would like on Rhinogram. I thought just the texting aspect was great, but adding e-forms was definitely an amazing edition. In all, Rhinogram has made a very positive impact on our workflow in whole and it has eased many little things in our office that has solved and made a huge change to our office. Review collected by and hosted on G2.com.

Sonya P.

Office Manager

Small-Business (50 or fewer emp.)

8/4/2022

"Rhinogram Creates Great Efficiencies"

5/5

What do you like best about Rhinogram?

We love the efficiencies that Rhinogram gives us! There is much less time on the phone for staff members, and patients can quickly respond to us and us to them. We text instructional links to our YouTube videos regarding caring for their braces or aligners, how to handle emergencies, and more. This is an easy way for the patient and family to review after an appointment or in response to things that come up during treatment. Appointment confirmations from Rhinogram show up right on our schedule. It's also a great way to remind patients about payments due and they are very responsive to making online payments through RhinoPay. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

I wish we could attach PDF files with any text we send. We currently only have the ability to text PDF files if they are part of a template. Review collected by and hosted on G2.com.

What problems is Rhinogram solving and how is that benefiting you?

RhinoGram was invaluable to us as we rescheduled over 1,500 appointments that had to be postponed during the Covid closure in 2020. When we reopened and required patients to wait in the parking lot, texting was a huge help. Although we no longer have those restrictions, everyone still loves Rhinogram. The doctors and patients especially find it helpful for after-hours emergencies. We have a separate emergency line and ask the family to send pictures of the problem and a doctor is quickly able to respond from anywhere with the Rhinogram app on their cell phones. Review collected by and hosted on G2.com.

Russell C.

Operations Manager

Mid-Market (51-1000 emp.)

2/21/2022

"Rhinogram is better than most"

5/5

What do you like best about Rhinogram?

sms enablement for our primary office phone number Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

UI is a little wonky. Could use an overhaul. Review collected by and hosted on G2.com.

Morgan C.

Administrative Assistant

Small-Business (50 or fewer emp.)

8/4/2022

"We LOVE Rhinogram!"

5/5

What do you like best about Rhinogram?

How easy it is to use. The texting experience is so smooth and fast. It's not clunky, and it's user-friendly to the max. The interface is amazing. UX is perfect. I could not love it more! Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

I dislike that when we send photos to patients, it shows up as a secure link that they have to click. I feel like it potentially looks a little spammy to the patient. I wish we could just text them a photo. Review collected by and hosted on G2.com.