Top Free Enterprise Feedback Management Software - Page 3

How Many Enterprise Feedback Management Software Products Does G2 Track?

Total Products under this Category: 319

Category Stats (Sep 2026)

  • Average Rating: 4.5/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caplena (+0.38%) - Among all products in this category, Caplena recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Enterprise Feedback Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,900+ Authentic Reviews
  • 319+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise Feedback Management Software

G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, ReputationStacker, Glassbox, Userback, Delighted, and Simplesat.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=delighted&focus%5B%5D=simplesat)

Optimal

Optimal is a comprehensive user insights platform designed to support user research across the entire product development process. Tailored for enterprise organizations, Optimal helps teams make informed product decisions by connecting directly with users, from early discovery and concept validation to usability testing and post-launch optimization. The platform is particularly effective for cross-functional teams seeking to reduce development risk, align stakeholders, and deliver user-centered experiences at scale. Optimal serves product managers, designers, UX researchers, and others who need fast, reliable insights through structured user research. Its intuitive interface and AI-powered tools enable both researchers and non-researchers to contribute meaningfully, promoting research democratization without compromising quality. With flexible study design, AI and automation, and built-in participant recruitment, Optimal makes it easier to uncover user needs, test ideas early, validate navigation, and analyze qualitative feedback across multiple research efforts. Key capabilities of the Optimal platform include mixed methods usability testing, prototype testing, live website testing, AI-assisted surveys to quickly gather reliable feedback on user behaviors and preferences, and AI user research features that automatically extract insights, themes, and highlight reels from recorded interviews. Teams can also centralize qualitative data for streamlined analysis, structure content more effectively with card sorting and tree testing, and improve usability with first-click testing, and more. Participant recruitment for moderated and unmoderated recruitment is fully integrated, offering access to a global panel of over 100 million users across 150 countries, along with options for specialized support. Trusted by global organizations including Apple, Netflix, Amazon, Spotify, Nike, and LEGO, Optimal empowers teams to conduct rigorous, scalable user research that informs strategic decisions and improves user satisfaction. By combining human insight with advanced AI user research capabilities, Optimal helps enterprises build better digital products, faster, smarter, and with greater confidence.

Average Rating: 4.4/5.0

Total Reviews: 71

How Do G2 Users Rate Optimal?

  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 5.8/10 (Category avg: 9.0/10)
  • Feedback Collection: 6.7/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Optimal?

  • Seller: Optimal
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Wellington, NZ
  • Twitter: @optimalworkshop
    6,841 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    101 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior UX Researcher, UX Researcher
  • Top Industries: Design, Higher Education
  • Company Size: 39% Medium, 38% Large

What Do G2 Reviewers Say About Optimal?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the outstanding ease of use of Optimal, allowing for quick survey creation with minimal setup.
  • Users appreciate the comprehensive suite of tools in Optimal, which simplifies research and enhances collaboration.
  • Users value the strong analytics capabilities of Optimal Workshop, which provide clear visuals and insights for research.
  • Users value the analysis efficiency of Optimal, which simplifies insights and enhances communication with stakeholders.
  • Users find the easy setup of Optimal highly intuitive, enabling quick adaptation and effective user research management.
Cons
  • Users find the missing features of Optimal, such as subgrouping, hinder their research capabilities and usability.
  • Users are frustrated with the high pricing issues and limited survey functionality that hampers their experience.
  • Users find Optimal to be expensive, especially given its limitations and the lack of distinct advantages over competitors.
  • Users report integration issues with Optimal, particularly with third-party tools like Figma, affecting functionality and workflow.
  • Users are frustrated by uploading issues with the qualitative insights tool, limiting their ability to consolidate research effectively.

What Are Recent G2 Reviews of Optimal?

What Are G2 Users Discussing About Optimal?

Chekkit

Chekkit is an all-in-one platform that helps local businesses grow faster with less effort. It combines AI-powered messaging and automation with the tools teams use every day—review management, business text messaging, groupchat, a centralized inbox, textable landline, customer surveys, competitive benchmarking, and more—so you can boost engagement, convert more leads, and outperform the competition from one place.

Average Rating: 4.9/5.0

Total Reviews: 154

How Do G2 Users Rate Chekkit?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.7/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.9/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Chekkit?

  • Seller: Chekkit
  • Year Founded: 2016
  • HQ Location: Winnipeg
  • Twitter: @getchekkit
    204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Manager
  • Top Industries: Retail, Luxury Goods & Jewelry
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Chekkit?

AI-generated summary from verified user reviews

Pros
  • Users value the AI integration of Chekkit, enhancing their websites with unique chatbot capabilities for improved customer interaction.
  • Users appreciate the innovative AI chatbot feature of Chekkit, setting their website apart in the industry.
  • Users find the unique chatbot integration feature of Chekkit enhances their website's functionality and user engagement.
  • Users value the integration capabilities of Chekkit, allowing unique features like chatbots on their websites.
Cons
  • Users find the limited communication options of Chekkit frustrating, as responding to guests is only possible through text.
  • Users are frustrated by the limited chat functionality, only allowing responses to guests via text.
  • Users find the limited response options to guests via text to be restrictive and inconvenient.
  • Users find the poor chat functionality of Chekkit limiting, as text responses are the only option for communication.

What Are Recent G2 Reviews of Chekkit?

What Are G2 Users Discussing About Chekkit?

Swell

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 341

How Do G2 Users Rate Swell?

  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.8/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Swell?

  • Seller: SocialSwell
  • Year Founded: 2016
  • HQ Location: Salt Lake City, Utah
  • Twitter: @Swell_Reviews
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 87% Small, 12% Medium

What Are Recent G2 Reviews of Swell?

Mopinion

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the European #1 Feedback Software for Web, App and Email. At Mopinion, we make it easy for you to discover missing insights and optimise digital experiences. You know what users are doing. Now find out why. Mopinion Products: - Mopinion for Websites: Deliver an exceptional website experience. Get the inside scoop on how your customers experience your website so that you can drive strategy and boost engagement. - Mopinion for Apps: Grab a hold of powerful in-app insights. Collect powerful feedback from your native apps with our flexible and easy-to-install SDKs for iOS and Android. - Mopinion for Email: Boost engagement within email campaigns. It’s not just about clicks or opens anymore. Start sending the right message to your audience. Insights & Action: Stay on top of your user feedback with AI-powered feedback summarisation, trend identification, and the best data visualisation and action management tools at your fingertips. Connect your favorite tools with Mopinion: Mopinion integrates seamlessly with your favourite applications. Expand your possibilities and connect your apps to Mopinion. Technology: Mopinion provides tons of connectors and agile cloud services for data integration, feedback management, and automation so you’re up and running fast. Because we’re built on the best technologies, Mopinion is the most trusted name when it comes to analysing customer feedback from your websites and apps. Security: We understand the value of data, and provide solid security at all levels. Our team will do the utmost to keep your data safe and protected, and that is why Mopinion is ISO 27001 certified. All data transferred to and from our servers is encrypted via a SSL connection. The Mopinion platform is hosted with the world’s leading data center providers. Our data center partners are SOC 2 Type II and ISO 27001 certified. Join over 1500+ enterprises with forward-thinking digital teams such as Air France-KLM, Bol, Colgate-Palmolive, the Dutch Government, Efteling, Engie, France Travail, Kaufland, KPN, Scania, TomTom, TSB Bank, Vattenfall and many more. Mopinion is part of Netigate: The European leading AI-powered Experience Management platform. We help enterprises turn customer and employee insights into business growth.

Average Rating: 4.1/5.0

Total Reviews: 27

How Do G2 Users Rate Mopinion?

  • Ease of Use: 8.1/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.1/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.6/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Mopinion?

  • Seller: Mopinion
  • Year Founded: 2013
  • HQ Location: Rotterdam, South Holland, Netherlands
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 50% Medium, 29% Large

What Are Recent G2 Reviews of Mopinion?

What Are G2 Users Discussing About Mopinion?

Alchemer Digital

Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection. With precise targeting and real-time delivery, you can uncover what’s driving engagement, identify issues before they turn into churn, and guide customers toward better outcomes while they’re still active. And because Alchemer Digital connects with your broader systems, feedback doesn’t sit in a dashboard. It flows to the right teams, triggers follow-ups, and supports closed-loop feedback—so you can respond quickly and keep improving. Built for product, marketing, and customer teams, Alchemer Digital makes it easy to improve engagement, increase retention, and turn everyday interactions into meaningful insights. This is why many of the largest brands in the world, including, CNN, JetBlue, eBay, Safeway, and FanDuel, engage their mobile customers with Alchemer Mobile.

Average Rating: 4.3/5.0

Total Reviews: 181

How Do G2 Users Rate Alchemer Digital?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.4/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.8/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Alchemer Digital?

  • Seller: Alchemer
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior Product Manager, Product Manager
  • Top Industries: Telecommunications, Financial Services
  • Company Size: 45% Large, 38% Medium

What Are Recent G2 Reviews of Alchemer Digital?

What Are G2 Users Discussing About Alchemer Digital?

Customer Thermometer

Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyper link. Use the software to respond directly to customers and measure your net promoter score. Survey are fully customizable and work on all mobile devices. Customer Thermometer surveys allow you to add your company logo and to choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses. You can select seasonal icons as well as create your own branded icons. In each survey you ask one question. You then select 4 possible answers or add numbers for a voting question. Upload your desired contact list and send your emails there and then, or time them to go out at a later date. Email are sent via secure emails servers so that they don't end up in your recipients spam or junk folders. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.

Average Rating: 3.9/5.0

Total Reviews: 16

How Do G2 Users Rate Customer Thermometer?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Customer Thermometer?

  • Seller: Customer Thermometer
  • Year Founded: 2010
  • HQ Location: Brighton, United Kingdom
  • Twitter: @CustThermometer
    1,229 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Small, 31% Medium

What Are Recent G2 Reviews of Customer Thermometer?

What Are G2 Users Discussing About Customer Thermometer?

Trust

Trust is a testimonials and rating platform that helps businesses collect and display authentic customer testimonials, video reviews and ratings on websites in minutes.

Average Rating: 4.8/5.0

Total Reviews: 10

How Do G2 Users Rate Trust?

  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 6.7/10 (Category avg: 9.0/10)
  • Feedback Collection: 6.7/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 7.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Trust?

  • Seller: Trust
  • Year Founded: 1962
  • HQ Location: Rockville, US
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 18% Medium

What Are Recent G2 Reviews of Trust?

What Are G2 Users Discussing About Trust?

Trustmary

Trustmary helps you get more customers directly from your website with the help of Reviews That Matter. Show the right reviews at the right time, in the right place, in the right way, to the right visitor. Collect reviews that matter – automatically and efficiently. Here's what Trustmary can do for you: 1. Display reviews on your website with functional widgets. 2. Collect new text and video reviews. 3. Identify and highlight your best-performing reviews with AI. 4. Gather customer feedback and measure customer satisfaction. With Trustmary, you can automate the whole process from finding customers who are willing to recommend your business, to sharing their reviews online. As a result, you build trust and boost your website's conversion rates. Trustmary was founded in 2015 in Finland and is headquartered in the city of Jyväskylä. Today, Trustmary has customers from over 100 countries.

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate Trustmary?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.9/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.9/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Trustmary?

  • Seller: Trustmary
  • Year Founded: 2015
  • HQ Location: Jyväskylä, FI
  • Twitter: @trustmarygroup
    443 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About Trustmary?

AI-generated summary from verified user reviews

Pros
  • Users find Trustmary to be a professional and versatile tool that significantly boosts business credibility and reputation.
  • Users value the clean interface and comprehensive analytics of Trustmary for enhancing credibility and monitoring feedback.
  • Users value the clean interface and effective analytics of Trustmary, enhancing credibility and streamlining feedback processes.
  • Users value the seamless integrations of Trustmary, enhancing their credibility and managing testimonials effortlessly on their websites.
  • Users value the well-organized interface of Trustmary, making it easy to manage and enhance online credibility.

What Are Recent G2 Reviews of Trustmary?

What Are G2 Users Discussing About Trustmary?

Marquiz

Marquiz is an online platform designed to help businesses of all sizes create engaging marketing quizzes and surveys, collect feedback and drive sales. Marquiz provides a user-friendly, drag-and-drop quiz builder, a wide range of unique quiz templates, and free statistics for each quiz. These features make it easy to create, edit, and analyze your customized quizzes. Marquiz bases its pricing plans on the number of monthly leads generated, meaning that they’re tailored to meet your unique business needs, whether you run a small team or a large organization. Sign up at www.marquiz.io and discover how Marquiz can help your business scale its marketing strategy.

Average Rating: 5.0/5.0

Total Reviews: 19

How Do G2 Users Rate Marquiz?

  • Ease of Use: 9.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Marquiz?

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 58% Small, 21% Medium

What Are Recent G2 Reviews of Marquiz?

Zeda.io

Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence, and create product strategies to drive business outcomes.

Average Rating: 4.3/5.0

Total Reviews: 31

How Do G2 Users Rate Zeda.io?

  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.8/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Zeda.io?

  • Seller: Zeda.io
  • Year Founded: 2021
  • HQ Location: Bay Area, US
  • Twitter: @Zedaio
    1,126 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 52% Medium, 42% Small

What Are Recent G2 Reviews of Zeda.io?

Lyssna

Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love.

Average Rating: 4.4/5.0

Total Reviews: 179

How Do G2 Users Rate Lyssna?

  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.7/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.3/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Lyssna?

  • Seller: Lyssna
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Collingwood, Victoria
  • Twitter: @wearelyssna
    4,409 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    53 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Designer, Senior Product Designer
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 38% Medium, 37% Small

What Do G2 Reviewers Say About Lyssna?

AI-generated summary from verified user reviews

Pros
  • Users find Lyssna to be extremely easy to use, enabling quick start without the need for extensive documentation.
  • Users value the responsive customer support of Lyssna, facilitating effective communication and sharing insights seamlessly.
  • Users love the intuitive design of Lyssna, making it easy to start and effectively collaborate on projects.
  • Users find Lyssna exceptionally intuitive, enabling seamless use without needing extensive documentation or support.
  • Users appreciate the ease of use and implementation with Lyssna, making it accessible for their testing needs.
Cons
  • Users experience survey issues, particularly with basic logic and lack of an auto-save feature, impacting usability.
  • Users desire more customization features in Lyssna for better navigation and tailored testing options.
  • Users find pricing issues with Lyssna due to unclear costs and rapid scaling, impacting their budgeting and usability.
  • Users desire more customization options in Lyssna, particularly for navigation and participant screening features.
  • Users find the pricing can scale up quickly, making it an expensive choice for some analyses.

What Are Recent G2 Reviews of Lyssna?

What Are G2 Users Discussing About Lyssna?

AnyRoad

AnyRoad is the leading platform for consumer engagement that enables brands to transform consumer events and brand experiences into long-term customer loyalty and revenue. Brands like Diageo, Budweiser, The North Face, and Westfield use AnyRoad to: • Power more effective consumer engagement with a deeper understanding of audiences • Make smarter, data-driven decisions to invest in and improve events resulting in retail sales • Connect experiential to the rest of your consumer journey through integrated systems

Average Rating: 4.7/5.0

Total Reviews: 65

How Do G2 Users Rate AnyRoad?

  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.3/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind AnyRoad?

  • Seller: AnyRoad
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @anyroad
    1,377 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    337 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Leisure, Travel & Tourism
  • Company Size: 47% Small, 41% Medium

What Do G2 Reviewers Say About AnyRoad?

AI-generated summary from verified user reviews

Pros
  • Users value the streamlined appointment management of AnyRoad, simplifying event coordination within a single platform.
  • Users appreciate the ease of use of AnyRoad, efficiently managing events from a single platform.
  • Users love how AnyRoad simplifies event management by consolidating everything into a single platform.
Cons
  • Users find AnyRoad's interface not very intuitive, making navigation and usability challenging at times.
  • Users find the poor interface design of AnyRoad to be unintuitive and confusing at times.
  • Users find the interface colors and intuitiveness lacking, which can lead to a frustrating experience.

What Are Recent G2 Reviews of AnyRoad?

What Are G2 Users Discussing About AnyRoad?

SatisMeter

SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today.

Average Rating: 4.7/5.0

Total Reviews: 36

How Do G2 Users Rate SatisMeter?

  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 7.4/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.1/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind SatisMeter?

  • Seller: SatisMeter
  • Year Founded: 2014
  • HQ Location: Prague, Czech Republic
  • Twitter: @satismeter
    639 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 69% Small, 28% Medium

What Do G2 Reviewers Say About SatisMeter?

AI-generated summary from verified user reviews

Pros
  • Users find the user-friendly interface of SatisMeter easy to navigate, requiring little training to get started.
  • Users find the ease of use of SatisMeter facilitates quick adoption without extensive training.
Cons
  • Users face exporting issues as each survey must be exported individually, complicating data management and accessibility.
  • Users report poor customer support, finding it difficult to get assistance when needed.
  • Users find the survey options limited and face challenges with intrusive modals and difficult data extraction.

What Are Recent G2 Reviews of SatisMeter?

What Are G2 Users Discussing About SatisMeter?

RateMyService

RateMyService 💖 is a customer satisfaction (CSAT) solution designed to help businesses insert surveys 😡😐😁 in agent or staff email 📧 signatures. Our website can be found here: https://www.ratemyservice.io/ It was built for any business that does sales/support activities and/or communicates to their customers via email. See it in action here: https://youtu.be/K7Y253qRq-U 1️⃣ Sales Teams 2️⃣ Customer Support Teams 3️⃣ Reservation Teams 4️⃣ Admin Teams ------FEATURES------ ⭕ Highly customizable survey ⭕ Quickly add users with G-Suite & Office 365 integrations or by using CSV ⭕ Email notifications for completed customer surveys ⭕ Easy to read reporting/dashboard -------BENEFITS------- ✅ Celebrate awesomeness 🚀 - Identify your top staff performers and celebrate their awesomeness! ✅ Remove "dead wood" 🌳 - Quickly identify your worst performers and help them grow! ✅ Peace of mind 🦄 - Your customers can instantly connect with a manager when balls are dropped. ✅ Time saver ⏱️ - No more need to monitor/inspect your staff mailboxes. ✅ Become better 📈 - Watch your team "fly higher" as a result of an email signature CSAT.

Average Rating: 4.9/5.0

Total Reviews: 10

How Do G2 Users Rate RateMyService?

  • Ease of Use: 10.0/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind RateMyService?

Who Uses This Product?

  • Company Size: 90% Small, 10% Medium

What Are Recent G2 Reviews of RateMyService?

What Are G2 Users Discussing About RateMyService?

Informizely

Informizely is a leader in qualitative web analytics solutions. By capturing feedback from your online visitors through non-obtrusive surveys, learn the 'why' behind user behavior. Unlock actionable insights for conversion optimization, UX research and customer profiling. Our survey panels seamlessly integrates in the style of your website through beautiful sliding widgets. Advanced targeting features drive up conversion rates up to 70%. Surveys can be build with a drag and drop survey builder, consisting of multiple survey pages, and multiple questions of various types. Built-in reporting and interactive analytics tools, such as smart filtering and Text Analysis allow for understanding sentiment and categorization of free text. Integration with Google Analytics enables creation of Custom Segments for further comparison or campaigning. APIs are available for further customization and real-time reporting.

Average Rating: 4.5/5.0

Total Reviews: 13

How Do G2 Users Rate Informizely?

  • Ease of Use: 8.1/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.8/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 7.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Informizely?

  • Seller: Informizely
  • Year Founded: 2014
  • HQ Location: Amsterdam, North Holland
  • Twitter: @Insitez_
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 69% Medium, 23% Small

What Do G2 Reviewers Say About Informizely?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time feedback collection from Informizely, enhancing customer understanding and service improvement.
  • Users appreciate the easy survey creation process in Informizely, enabling effective feedback collection and customer insights.
Cons
  • Users find the poor UI of Informizely limits their experience, especially on mobile devices without a proper app.
  • Users express concern over survey fatigue, leading to reduced engagement and diminished productivity with Informizely.

What Are Recent G2 Reviews of Informizely?

What Are G2 Users Discussing About Informizely?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024