RateMyService Reviews & Product Details

What really wows me about RateMyService is just how easy it makes gathering customer feedback. It's like having a virtual suggestion box that's always open, and the insights I've gained have been gold for improving our services. The interface? Super user-friendly. I didn't need to be a tech wizard to figure it out, which was a huge relief. Plus, the reporting tools are top-notch. They break down the feedback into clear, actionable insights, so it's not just a bunch of data – it's like a roadmap to making our service better. Another big win is the real-time feedback feature. It's like getting instant report cards from customers, and who wouldn't want that? It helps us pivot quickly if something's not working. And, I have to give a shout-out to their customer support. Every time I've reached out, they've been on the ball, super helpful, and genuinely nice people. Review collected by and hosted on G2.com.

If I have to nitpick, I'd say RateMyService could use a bit more customization. It's great out of the box, but having the option to tailor it more closely to our specific needs would be the cherry on top. And while the pricing is fair for what you get, a more flexible pricing plan for smaller businesses or startups would be fantastic. It's not a deal-breaker, but it's something that could make RateMyService even more accessible. Review collected by and hosted on G2.com.

It is very easy to create a survey and record the feedback received from customer. It is very helpful in analysing the areas where we need improvement and moreover creating survey is nery easy than other tools. Review collected by and hosted on G2.com.

I used this for collecting data from indiviuals for my research work and did not found any particular drawback in the system. Even it made my work easy and faster. Review collected by and hosted on G2.com.

The ability to receive/collect, analyse and present customer feedback insights all from one platform Review collected by and hosted on G2.com.

Some customization and integration features are still under development Review collected by and hosted on G2.com.

Your survey can be customized to your liking and can be implemented across your company in no time!

I like that you can add your users in various ways, manually, upload a CSV and integrate with G-Suite or Office 365. Review collected by and hosted on G2.com.

At the moment I do not have anything I am not liking about RateMyService, it fulfills its purpose that ensuring customers can at any time rate any of the staff. Review collected by and hosted on G2.com.

Easy to use and help me tremendously with customer satisfaction Review collected by and hosted on G2.com.

It's still needs to improve a little bit the internal UX, but I'm getting a great response rate from customers. Review collected by and hosted on G2.com.

One of the best things about RateMyService is that it allows businesses to learn valuable customer feedback easily & the software is also incredibly user friendly Review collected by and hosted on G2.com.

I don't have any dislikes or feel that the product is missing anything. RateMyService has given me all I need in a sharp efficient tool and not to mention their incredible customer service. Review collected by and hosted on G2.com.

We implemented 'Rate my service' and noticed an instant engagement from our clients. There is nothing more important than understanding our clients and their needs. I also love the ability to track the feedback of each of our staff members. Review collected by and hosted on G2.com.

There is nothing that we don't like and nothing we would change. Review collected by and hosted on G2.com.

It's easy to use and great for feedback from customers. It's great for that month-to-month reports so we can determine the overall outlook of what's going on with the teams. Review collected by and hosted on G2.com.

I don't really have many dislikes with it but what id add is a section where you can add it to a link with a popup. Review collected by and hosted on G2.com.

It's very easy to navigate and use and easy to distribute the code to staff to upload to their email signature Review collected by and hosted on G2.com.

It would be nice to be able to export reports (but that feature will be added soon) Review collected by and hosted on G2.com.

It is very user-friendly and easy to use Review collected by and hosted on G2.com.

No dislikes, but maybe think of adding an sms-message based option in the future Review collected by and hosted on G2.com.