# RateMyService Reviews **Vendor:** Rate My Service **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 10 ## About RateMyService RateMyService 💖 is a customer satisfaction (CSAT) solution designed to help businesses insert surveys 😡😐😁 in agent or staff email 📧 signatures. Our website can be found here: https://www.ratemyservice.io/ It was built for any business that does sales/support activities and/or communicates to their customers via email. See it in action here: https://youtu.be/K7Y253qRq-U 1️⃣ Sales Teams 2️⃣ Customer Support Teams 3️⃣ Reservation Teams 4️⃣ Admin Teams ------FEATURES------ ⭕ Highly customizable survey ⭕ Quickly add users with G-Suite & Office 365 integrations or by using CSV ⭕ Email notifications for completed customer surveys ⭕ Easy to read reporting/dashboard -------BENEFITS------- ✅ Celebrate awesomeness 🚀 - Identify your top staff performers and celebrate their awesomeness! ✅ Remove "dead wood" 🌳 - Quickly identify your worst performers and help them grow! ✅ Peace of mind 🦄 - Your customers can instantly connect with a manager when balls are dropped. ✅ Time saver ⏱️ - No more need to monitor/inspect your staff mailboxes. ✅ Become better 📈 - Watch your team "fly higher" as a result of an email signature CSAT. ## RateMyService Reviews ### 1. Nearly Perfect: My Honest Take on RateMyService **Rating:** 4.5/5.0 stars **Reviewed by:** Joey T. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about RateMyService?** What really wows me about RateMyService is just how easy it makes gathering customer feedback. It's like having a virtual suggestion box that's always open, and the insights I've gained have been gold for improving our services. The interface? Super user-friendly. I didn't need to be a tech wizard to figure it out, which was a huge relief. Plus, the reporting tools are top-notch. They break down the feedback into clear, actionable insights, so it's not just a bunch of data – it's like a roadmap to making our service better. Another big win is the real-time feedback feature. It's like getting instant report cards from customers, and who wouldn't want that? It helps us pivot quickly if something's not working. And, I have to give a shout-out to their customer support. Every time I've reached out, they've been on the ball, super helpful, and genuinely nice people. **What do you dislike about RateMyService?** If I have to nitpick, I'd say RateMyService could use a bit more customization. It's great out of the box, but having the option to tailor it more closely to our specific needs would be the cherry on top. And while the pricing is fair for what you get, a more flexible pricing plan for smaller businesses or startups would be fantastic. It's not a deal-breaker, but it's something that could make RateMyService even more accessible. **What problems is RateMyService solving and how is that benefiting you?** RateMyService is a game-changer in solving the mystery of what our customers really think. Before, we were somewhat shooting in the dark, making assumptions about customer satisfaction and areas for improvement. Now, we have concrete data. This feedback directly informs our product development, helping us to prioritize features or fixes that matter most to our customers. It's also been a huge help in refining our customer service approach. By identifying patterns in feedback, we've been able to train our team more effectively and address common concerns more proactively. In a nutshell, RateMyService has made our business more customer-focused and responsive, and that's a big win in any book. ### 2. Tool for customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Jagmeet S. | Mold Flow Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about RateMyService?** It is very easy to create a survey and record the feedback received from customer. It is very helpful in analysing the areas where we need improvement and moreover creating survey is nery easy than other tools. **What do you dislike about RateMyService?** I used this for collecting data from indiviuals for my research work and did not found any particular drawback in the system. Even it made my work easy and faster. **What problems is RateMyService solving and how is that benefiting you?** It help in collecting feedbback from indiviuals regarding the service i provide during my teaching career and with this i was able to find out my weaknesses and the areas of improvement in my teaching. ### 3. All-in-one Voice of the Customer tool **Rating:** 4.5/5.0 stars **Reviewed by:** Boniface N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about RateMyService?** The ability to receive/collect, analyse and present customer feedback insights all from one platform **What do you dislike about RateMyService?** Some customization and integration features are still under development **What problems is RateMyService solving and how is that benefiting you?** Been able to collect and analyse customer feedback across multiple touchpoints all on one platform ### 4. Most Efficient Customer Service Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Mish-al A. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about RateMyService?** Your survey can be customized to your liking and can be implemented across your company in no time! I like that you can add your users in various ways, manually, upload a CSV and integrate with G-Suite or Office 365. **What do you dislike about RateMyService?** At the moment I do not have anything I am not liking about RateMyService, it fulfills its purpose that ensuring customers can at any time rate any of the staff. **What problems is RateMyService solving and how is that benefiting you?** I don't have any problems that need solving, If I have any queries, the support team is just an email away. If you get stuck during the setup process, there are tutorials showing you step by step to help you through the process. ### 5. CSAT to have! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about RateMyService?** Easy to use and help me tremendously with customer satisfaction **What do you dislike about RateMyService?** It's still needs to improve a little bit the internal UX, but I'm getting a great response rate from customers. **What problems is RateMyService solving and how is that benefiting you?** Getting quick and valuable feedback from my customers in each interaction ### 6. A Super Efficient Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoodah M. | PPC Campaign Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about RateMyService?** One of the best things about RateMyService is that it allows businesses to learn valuable customer feedback easily & the software is also incredibly user friendly **What do you dislike about RateMyService?** I don't have any dislikes or feel that the product is missing anything. RateMyService has given me all I need in a sharp efficient tool and not to mention their incredible customer service. **What problems is RateMyService solving and how is that benefiting you?** Every customer has a different experience with your company. Whether it's negative or positive, RateMyService ensures that your business addresses these issues promptly which increases your customer experience and performance. ### 7. Essential to any service based business. **Rating:** 4.5/5.0 stars **Reviewed by:** Richard S. | Founder & Investment Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about RateMyService?** We implemented 'Rate my service' and noticed an instant engagement from our clients. There is nothing more important than understanding our clients and their needs. I also love the ability to track the feedback of each of our staff members. **What do you dislike about RateMyService?** There is nothing that we don't like and nothing we would change. **What problems is RateMyService solving and how is that benefiting you?** Our main reason for signing up was to find out quickly when a client is dissatisfied in order to provide speedy solutions. My second best feature is that we can track the performance of each staff member according to the ratings they receive from clients and providers. ### 8. I've had a great experience with RateMyService! **Rating:** 5.0/5.0 stars **Reviewed by:** Martin S. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about RateMyService?** It's easy to use and great for feedback from customers. It's great for that month-to-month reports so we can determine the overall outlook of what's going on with the teams. **What do you dislike about RateMyService?** I don't really have many dislikes with it but what id add is a section where you can add it to a link with a popup. **What problems is RateMyService solving and how is that benefiting you?** We have solved a few small problems regarding adding admins but that was resolved. The benefits are great for us to get the necessary feedback we require. ### 9. RateMyService is a great easy-to-use product **Rating:** 5.0/5.0 stars **Reviewed by:** Gillian O. | Marketing Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about RateMyService?** It's very easy to navigate and use and easy to distribute the code to staff to upload to their email signature **What do you dislike about RateMyService?** It would be nice to be able to export reports (but that feature will be added soon) **What problems is RateMyService solving and how is that benefiting you?** It's a quick and easy solution for customers to be able to rate us to comply with our Quality Management system audit requirements ### 10. RateMyService is an amazing tool to provide customer satisfaction within minutes! **Rating:** 5.0/5.0 stars **Reviewed by:** Hanli B. | FD, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about RateMyService?** It is very user-friendly and easy to use **What do you dislike about RateMyService?** No dislikes, but maybe think of adding an sms-message based option in the future **Recommendations to others considering RateMyService:** Try it, you will not be disappointed. **What problems is RateMyService solving and how is that benefiting you?** We can evaluate our staff through the eyes of your client base which is very valuable for staff incentives ## RateMyService Discussions - [What is RateMyService used for?](https://www.g2.com/discussions/what-is-ratemyservice-used-for) - [View RateMyService pricing details and edition comparison](https://www.g2.com/products/ratemyservice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+09%3A17%3A04+-0500&secure%5Bsession_id%5D=dc7f435d-68bf-41cc-b5a0-db63847d622a&secure%5Btoken%5D=af885c40b43d37bd762d3cdbb894e71fc537c57fa88d370840c22ca96fa33dc8&format=llm_user) ## RateMyService Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top RateMyService Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,815 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,480 reviews)