--- title: Trustmary Reviews meta_title: 'Trustmary Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Trustmary works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 12 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Trustmary Reviews **Vendor:** Trustmary **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 12 ## About Trustmary Trustmary helps you get more customers directly from your website with the help of Reviews That Matter. Show the right reviews at the right time, in the right place, in the right way, to the right visitor. Collect reviews that matter – automatically and efficiently. Here's what Trustmary can do for you: 1. Display reviews on your website with functional widgets. 2. Collect new text and video reviews. 3. Identify and highlight your best-performing reviews with AI. 4. Gather customer feedback and measure customer satisfaction. With Trustmary, you can automate the whole process from finding customers who are willing to recommend your business, to sharing their reviews online. As a result, you build trust and boost your website's conversion rates. Trustmary was founded in 2015 in Finland and is headquartered in the city of Jyväskylä. Today, Trustmary has customers from over 100 countries. ## Trustmary Pros & Cons **What users like:** - Users value the **business growth potential** of Trustmary, enhancing credibility and monitoring reputation effectively. (1 reviews) - Users appreciate the **clean interface and effective analytics** of Trustmary, enhancing credibility and reputation management. (1 reviews) - Users appreciate the **clean interface and organized features** of Trustmary, enhancing efficiency and professionalism. (1 reviews) - Users appreciate the **seamless integrations** of Trustmary, enhancing their website with testimonials and monitoring effectiveness. (1 reviews) - Users value the **well-organized interface** of Trustmary, enhancing their ability to manage testimonials effectively. (1 reviews) - Reporting (1 reviews) - User Interface (1 reviews) ## Trustmary Reviews ### 1. Top Notch platform for reviews and reputation management **Rating:** 5.0/5.0 stars **Reviewed by:** Luca P. | Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Trustmary?** The interface is clean and clear and all is well organized. It is capable of capturing written or short video testimonials, and through widget, reviews can be integrated into your own website. Analytics are available to monitor how effective the testimonials have been, so automatic requests for feedback can further reduce manual efforts. The great advantage is with the reports and the option to add calls to action right within the testimonials for better control over the overall effect. It's a very professional and versatile tool for those who would like to increase the credibility of their product or service in a more target-driven and effective manner and monitor their online reputation. **What do you dislike about Trustmary?** Everything works well; implementing additional native integrations could make everything even more fluid and faster. **What problems is Trustmary solving and how is that benefiting you?** Our problem in managing reviews was the handling of various platforms, and with Trustmary, we managed to solve it. Being able to manage them all from a single console and the possibility of manual entry is a real help. Among the most useful features for which we chose it, manual uploading is definitely included, as it allows us to include reviews from any platform; the same applies to bulk import (csv). ### 2. Trustmary is very easy to use and provides excellent methods of gathering feedback and showing them. **Rating:** 5.0/5.0 stars **Reviewed by:** Eemi K. | Project Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Trustmary?** Setting up the system is super easy and you access via a browser. Basically you can gather first feedback in an hour. And another hour to publish reviews/feedbacks to your website. The whole process is done easy, clear and simple but still support full customization. I like that with Trustmary we have a great system for feedback and as addition we can show it to the world and generate more sales with it. **What do you dislike about Trustmary?** At the moment the generated report output is .xlsx, would love to have visually appealing PDF-file or something available out of reports also. But have to say that in the dashboard you see the overview, summary and details of answers clearly and easily. **What problems is Trustmary solving and how is that benefiting you?** First is to know our customer satisfaction better. We can find out where we succeed and where we haven't fulfilled our promises. We listen our customer better and believe that feedback gives us the tools to improve. Second is that we can show authentic references on our websites, and that is appealing to our website users, so it gives boost to our sales. And finally we save time when we have created our feedback system, we don't have to ask every customer separately how did things go -> Trustmary gives us the tools to do it more efficiently. **Official Response from Arttu Haho:** > Thanks Eemi for sharing your experience here! Like you mentioned, you can see the value immediately and we want to keep it that way. We will be adding improvements to reporting soon so stay tuned for those :) ### 3. Platform is super easy to use and is getting better and more versatile all the time! **Rating:** 4.5/5.0 stars **Reviewed by:** Ville K. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Trustmary?** I like the ease of use and constant improvements the best. New features coming every month it seems. Collecting feedback is easy and sharing it or presenting it on your website is simple. **What do you dislike about Trustmary?** At first it felt like it wasn't quite yet finished but it was more than a year ago and now I have no such concerns. **What problems is Trustmary solving and how is that benefiting you?** I'm collecting feedback from our B2B and B2C customers. It is amazing to see what customers think of our product and how we can improve it and then reap the rewards as we implement the suggested improvements. **Official Response from Arttu Haho:** > Thanks Ville for the review and feedback! We are really happy to have you as a customer and I only can say that stay tuned related to new features. You will see even more new releases in the near future since we have added a lot more dev resource and backlog and the release schedule looks pretty neat :) ### 4. Great tool for gathering feedback and to calculate NPS - would recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Ninni K. | Marketing Specialist, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Trustmary?** Easy to collect feedback from our clients. Surveys are very easy to build. I like personally like the simple dashboard where you can see right away your NPS, the people that recommend your services etc. **What do you dislike about Trustmary?** I would prefer more features for the widget that you can add to your website. But that's probably already possible with some coding skills ;) **What problems is Trustmary solving and how is that benefiting you?** Previously we used multiple different platforms to send out surveys but now we can do it all in one place. Saves us a lot of time! **Official Response from Arttu Haho:** > Thanks Ninni! Good to hear Trustmary works well, it is easy to use and you can find the most important things from the dashboard. Please let us know what you would like to see in the widget and if you mean inpage embed or notification and we can show how it is done or let you know the schedule when it will be available :) ### 5. Great service solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Tomi T. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Trustmary?** The solution is easy to use, and you don't need to be IT-guru to use the product. **What do you dislike about Trustmary?** The product is quite ready for use. It might need some advanced tools to some organizations, but to us (medium-sized company) it suits well. **Recommendations to others considering Trustmary:** Great solution for companies that want to get easily feedback, and thus use that feedback in their marketing! **What problems is Trustmary solving and how is that benefiting you?** Customer experience, customer reviews and employee feedback, NPS. The system is really easy to use and visualisation and automated reports to e-mail about NPS are great! **Official Response from Arttu Haho:** > Thanks Tomi for your feedback and review. Easiness to use has always been our focus area so we are happy to hear it :) ### 6. Eye-opening insight in with illustrative dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Joel T. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Trustmary?** I like how the customer feedback just appears for on the front page. From there I can instantly utilize the feedback to provide social proof on my landing page. That saves my time. **What do you dislike about Trustmary?** I would like to see other possible ways for measuring customer satisfaction beside NPS also. The overall view would be more holistic. **What problems is Trustmary solving and how is that benefiting you?** Our customers tend to remain silent when they are happy with our product and only voice their feedback out loud when they are unhappy. It is important to us to prevent them from becoming unhappy and rather be able to provide solutions on their problems proactively. **Official Response from Arttu Haho:** > Hello Joel, I'm really delighted to see your review and for taking your time to share the experience here. In addition to NPS you can also measure CSAT for example, but I agree with you, we can still improve our reporting and actually are putting effort into that currently. It is nice to notice that you are actively using our product to collect feedback continuously and it is a good way to engage with all of your customers when they return to think about their experience with you :) ### 7. Easy to use and collect feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Trustmary?** With Trustmary app it's easy to collect feedback from our customers. With automation we don't forget to ask feedback from every customer. **What do you dislike about Trustmary?** Sometimes you need to think how you can do something with the app that you want it to do but eventually I find what i need from the app. **What problems is Trustmary solving and how is that benefiting you?** We get a lot more positive feedback now with Trustmary. Trustmary also makes it easier to use positive feedback part of our ads. **Official Response from Arttu Haho:** > Thank you for the feedback :) If you ever face any challenges, please contact us personally or from the right bottom corner speech bubble icon so we can help quickly :) We are always happy to help customers with both big and small challenges. ### 8. I'm happy to recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Juuso T. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Trustmary?** Very effective for collecting feedback and promote sales. I like how effortless it is to collect feedback and sort positive ones to the website for customers to see. I think it's never been more easy to collect video reviews from customers and get the permission to use it for marketing. **What do you dislike about Trustmary?** Yet I haven't found anything to complain. Everything is working well. **What problems is Trustmary solving and how is that benefiting you?** Real-time NPS and better conversion rate with public recommendations. **Official Response from Arttu Haho:** > Thank you Juuso for sharing your experience here! We do our best to keep you satisfied also in the future by creating even more value for your business. ### 9. Great software with some minor flaws **Rating:** 4.0/5.0 stars **Reviewed by:** Oskari V. | Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2021 **What do you like best about Trustmary?** Integration with HubSpot is essential feature. **What do you dislike about Trustmary?** I would like to analyse more forms/questionnaire. Sorting of answers could be more intuitive. **What problems is Trustmary solving and how is that benefiting you?** Trying to find most effortless way to get feedback from my work. Hubspot integration works well with that! **Official Response from Arttu Haho:** > Thanks Oskari! Integrations are important to automate things and we are happy to hear it works well. Related to reporting, expect improvements soon so stay tuned :) ### 10. Used Trustmary 2 years **Rating:** 4.5/5.0 stars **Reviewed by:** Aarno U. | K, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2021 **What do you like best about Trustmary?** The surveys are easy to build and update. To send the surveys from service is easy and helpful. **What do you dislike about Trustmary?** The diagrams about reaults should be more versatile. **Recommendations to others considering Trustmary:** I recommend to try it! **What problems is Trustmary solving and how is that benefiting you?** To gain more customer feedback and recommendations. To get the NPS score from customers. **Official Response from Arttu Haho:** > Thank You Aarno for providing your short and sweet review here! Have you already automated your NPS, feedback, review process? ### 11. Greenfox - plastics industry b2b **Rating:** 5.0/5.0 stars **Reviewed by:** Mika K. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Trustmary?** Easy deployment for "Average-Joe", easy way to gather customer satisfaction and effective tool for marketing. **What do you dislike about Trustmary?** Maybe some more visuality for control panel. **What problems is Trustmary solving and how is that benefiting you?** Systematic and easy way to gather customer NPS. Same tool for employer NPS. **Official Response from Arttu Haho:** > Thanks Mika! We really appreciate your feedback and review! I'm happy to hear that you experience our service to be easy to use and use it to survey your employees in addition to customers. We will be improving the visuality during the following weeks and months based on our current plans. Excited to hear your comments again after improvements :) ### 12. Everyting is ok ! **Rating:** 4.5/5.0 stars **Reviewed by:** Kimmo S. | Myyntineuvottelija, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2021 **What do you like best about Trustmary?** Simple to use, interface has nothing extra that I don`t need **What do you dislike about Trustmary?** There is nothing that is dislike at the moment **What problems is Trustmary solving and how is that benefiting you?** We want toknow what are our rates among customers **Official Response from Arttu Haho:** > Thanks Kimmo for leaving a review! Happy to hear Trustmary is a great fit for you :) ## Trustmary Discussions - [What is Trustmary used for?](https://www.g2.com/discussions/what-is-trustmary-used-for) - [View Trustmary pricing details and edition comparison](https://www.g2.com/products/trustmary/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+11%3A47%3A43+-0500&secure%5Bsession_id%5D=76d644d3-f2f2-4b14-af4d-f43f6fa46c0b&secure%5Btoken%5D=ee4b84e49391e73b113ab57db0019f330d06ffa753e44a5852350982c1fbf965&format=llm_user) ## Trustmary Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Trustmary Alternatives - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,818 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)