Top Free Enterprise Feedback Management Software - Page 2

How Many Enterprise Feedback Management Software Products Does G2 Track?

Total Products under this Category: 319

Category Stats (Sep 2026)

  • Average Rating: 4.5/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caplena (+0.38%) - Among all products in this category, Caplena recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Enterprise Feedback Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,900+ Authentic Reviews
  • 319+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise Feedback Management Software

G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, ReputationStacker, Glassbox, Userback, Delighted, and Simplesat.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=delighted&focus%5B%5D=simplesat)

Chisel

Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying revenue and increasing customer adoption. Chisel automates core PM tasks like creating documents (PRDs, release notes, status reports), conducting research and competitive analysis, and capturing ideas from unstructured data, all via a smart conversational interface. With SOC 2 compliance and integrations with tools like Jira, Azure DevOps, Salesforce, and Zendesk, Chisel frees up PMs to focus on strategic work while scaling effortlessly. Check out our website to get a demo, and see how Chisel can help your modern product team. 👉 https://chisellabs.com/?utm_source=g2

Average Rating: 4.7/5.0

Total Reviews: 88

How Do G2 Users Rate Chisel?

  • Ease of Use: 9.5/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.5/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.9/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Chisel?

  • Seller: Chisel Labs
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • Twitter: @chisellabs
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Medium, 45% Small

What Do G2 Reviewers Say About Chisel?

AI-generated summary from verified user reviews

Pros
  • Users value the integrated AI technology in Chisel, greatly enhancing idea management and saving valuable time.
  • Users appreciate the automation features of Chisel, enabling faster idea classification and streamlined project management.
  • Users value the integrated AI technology in Chisel, enhancing project management efficiency and prioritization.
Cons
  • Users experience slow loading times, which hampers their ability to efficiently access tickets and insights.
  • Users experience slow performance with Chisel, often waiting for data retrieval and insights, impacting productivity.
  • Users experience slow data retrieval and insights, causing delays and hindering efficient ticket management within Chisel.
  • Users report glitches affecting workflow due to data bulking, though support resolves issues quickly.
  • Users experience glitches with data bulkiness, which can disrupt workflow despite the responsive support from the team.

What Are Recent G2 Reviews of Chisel?

What Are G2 Users Discussing About Chisel?

Beta Testing

BetaTesting: Enterprise Beta Testing and User Research Platform with Real Human Validation BetaTesting is an enterprise beta testing and user research platform that helps companies launch high-quality products by connecting them with real, verified humans (not AI-generated personas or synthetic users). Its panel of 450,000+ ID-verified, non-anonymous, vetted participants helps product, UX, engineering, and marketing teams gather authentic feedback, validate concepts, run user research and uncover issues before launch. BetaTesting also powers Enterprise Beta Communities, letting companies bring their own trusted users into a private, always-on feedback program. BetaTesting a strong fit for enterprise teams that need defensible, evidence-based research. AI-POWERED INSIGHTS BetaTesting includes a robust suite of AI tools that turn raw feedback into actionable insights: • Test-wide AI insights reporting that identifies themes across all feedback and surfaces positive and negative insights tied to source evidence (quotes, video clips, bug reports, survey responses). • Custom AI guidance to focus insight runs on specific research questions. • Sentiment analysis on the key phrases testers use. • Automatic video transcription with sentiment analysis and key moment detection. • MCP server (coming soon) that lets enterprise teams interact with feedback data, manage tests, and engage their beta community inside Claude, Claude Code, Claude Cowork, ChatGPT, Codex, and other MCP-compatible AI tools. ENTERPRISE FEATURES AND SECURITY BetaTesting is built for enterprise procurement, IT, and security: • SOC 2 Type 2 audited with enterprise-grade security controls. • SSO and SCIM for automated user provisioning and deprovisioning. • Full REST API and webhooks for deep integration into engineering and data workflows. • Custom integrations and "if this, then that" recipes for Salesforce, Jira, Asana, Slack, Tableau, Power BI, Snowflake, BigQuery, Redshift, and more. • Managed support and professional services that extend your research team for study design, moderation, analysis, and reporting. ENTERPRISE BETA COMMUNITY (BRING YOUR OWN USERS) The Enterprise Beta Community lets companies onboard their own trusted testers (customers, employees, advocates) and run a professional, ongoing beta program at scale. Use AI insights to surface what matters across thousands of feedback items, turning one-off tests into always-on product discovery infrastructure. COMMON USE CASES • In-home usage testing (IHUT) for physical and connected products • Ongoing customer feedback programs and beta communities • Beta testing new products and features before launch • User experience research and usability testing, moderated and unmoderated • Concept testing, message validation, and pricing research • Multi-country and multi-market validation • Bug discovery, regression testing, and pre-release QA FLEXIBILITY Test durations range from single sessions to multi-week studies. Recruit using 100+ demographic, behavioral, and interest criteria, or bring your own users. Feedback formats include surveys, usability videos, bug reports, in-app messaging, and open-ended feedback. WHO IT'S FOR BetaTesting serves product managers, UX researchers, designers, engineering leads, QA teams, marketing, and customer experience leaders at startups, growth companies, and Fortune 500 enterprises. It is a trusted alternative to legacy user research platforms for teams that need real human validation, enterprise-grade features, AI-powered analysis, and an ongoing beta community at scale.

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate Beta Testing?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Beta Testing?

  • Seller: BetaTesting
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Chicago, US
  • Twitter: @betatesting_com
    2,997 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    55 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 78% Small, 8% Medium

What Do G2 Reviewers Say About Beta Testing?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Beta Testing, with simple setup and a clean, navigable interface.
  • Users appreciate the quick and professional customer support from Beta Testing, enhancing their overall experience and satisfaction.
  • Users appreciate the easy setup of Beta Testing, allowing a quick start to enjoying impactful testing experiences.
  • Users appreciate the easy-to-follow instructions and helpful task steps, enhancing their overall experience with Beta Testing.
  • Users highlight the quick payment process of Beta Testing, making it a rewarding experience while enjoying technology testing.
Cons
  • Users express concerns about insufficient information leading to confusion and delays in the Beta Testing process.
  • Users highlight the complexity of the onboarding process and confusing UI, which hinder effective use of Beta Testing.
  • Users struggle with unclear explanations during onboarding, leading to confusion and trust issues with the tool.
  • Users report compensation issues, noting high processing fees and slow payment transfers after completing tests.
  • Users face credit issues due to high processing fees and slow payment transfers, affecting overall satisfaction.

What Are Recent G2 Reviews of Beta Testing?

What Are G2 Users Discussing About Beta Testing?

Unwrap.ai

At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys, and more), then proactively extracts patterns and trends from your feedback and surfaces them to you. With a deeper understanding of all your customers, Unwrap helps you build your product roadmap in confidence, and helps you prevent churn by shipping features users actually want.

Average Rating: 4.8/5.0

Total Reviews: 26

How Do G2 Users Rate Unwrap.ai?

  • Ease of Use: 8.5/10 (Category avg: 9.1/10)

Who Is the Company Behind Unwrap.ai?

  • Seller: Unwrap.ai
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Santa Barbara, California
  • Twitter: @unwrapai
    152 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 27% Large

What Do G2 Reviewers Say About Unwrap.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient feedback management of Unwrap.ai, streamlining insights and enhancing customer interactions seamlessly.
  • Users highlight the ease of use of Unwrap.ai, enabling quick mastery and seamless integration for teams.
  • Users find Unwrap.ai's helpfulness exceptional, enhancing data utilization and team efficiency through responsive support and consultation.
  • Users value the time-saving insights from Unwrap.ai, enabling quick identification of customer issues and prioritization.
  • Users commend Unwrap.ai for its responsive team and continuous improvement, enhancing user experience and functionality.
Cons
  • Users find the interface not intuitive, leading to frustration with cluster management and time-consuming processes.
  • Users find limited tools for custom searches and visualization, requiring manual efforts to ensure data accuracy.
  • Users experience poor understanding in custom searches and data visualization, leading to frustrated interactions with Unwrap.ai.
  • Users find the search functionality lacking, requiring frequent manual adjustments to ensure accurate feedback grouping.
  • Users note the underdeveloped visualization tools in Unwrap.ai, highlighting a need for improved charting capabilities.

What Are Recent G2 Reviews of Unwrap.ai?

Medallia Agile Research

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

Average Rating: 4.3/5.0

Total Reviews: 64

How Do G2 Users Rate Medallia Agile Research?

  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 7.9/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Medallia Agile Research?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 43% Medium, 38% Small

What Are Recent G2 Reviews of Medallia Agile Research?

Ybug

Ybug simplifies receiving visual feedback and bug reports from your website users or testers. Provide your users/testers with a Feedback Widget or Browser extension and allow them to send feedback along with annotated screenshots. Ybug automatically captures some browser environment info, javascript console and other metadata. Do you already use a project management tool, team chat or customer support service? No problem! Ybug integrates with many 3rd party apps such as Asana, Basecamp, GitHub, GitLab, Teamwork Projects and many more.

Average Rating: 4.8/5.0

Total Reviews: 29

How Do G2 Users Rate Ybug?

  • Ease of Use: 9.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Ybug?

  • Seller: Ybug
  • HQ Location: N/A
  • Twitter: @ybug
    5 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 79% Small, 14% Medium

What Do G2 Reviewers Say About Ybug?

AI-generated summary from verified user reviews

Pros
  • Users find Ybug's ease of use exceptional, simplifying bug reporting even for those without technical skills.
  • Users commend Ybug for its outstanding customer support, which efficiently resolves issues and enhances user experience.
  • Users value Ybug's user-friendly interface and extensive integrations, enhancing bug reporting and workflow efficiency effortlessly.
  • Users value Ybug's flexibility in integrating with diverse applications, enhancing their workflows and overall efficiency.
  • Users value the extensive integrations of Ybug with over 2,000 applications, enhancing workflow and collaboration efficiency.
Cons
  • Users feel that the reporting features are limited, which hinders their ability to effectively analyze feedback.
  • Users find the lack of integration with Zoho to be a significant drawback in using Ybug effectively.

What Are Recent G2 Reviews of Ybug?

What Are G2 Users Discussing About Ybug?

Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

Average Rating: 4.5/5.0

Total Reviews: 107

How Do G2 Users Rate Canny?

  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.2/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.3/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Canny?

  • Seller: Canny
  • Year Founded: 2015
  • HQ Location: Wilmington, Delaware
  • Twitter: @cannyHQ
    4,432 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 39% Medium

What Do G2 Reviewers Say About Canny?

AI-generated summary from verified user reviews

Pros
  • Users find Canny extremely easy to use, benefiting from its simple interface and powerful features for feedback management.
  • Users value Canny for its user-friendly interface and powerful feature set that enhances feedback management and collaboration.
  • Users appreciate the efficient feedback management provided by Canny, enhancing collaboration and streamlining feature requests.
  • Users appreciate the easy integrations with other tools, enhancing workflow and feedback management seamlessly.
  • Users value the responsive customer support from Canny, enhancing their experience with quick and helpful assistance.
Cons
  • Users find the missing features in Canny frustrating, particularly regarding ticket management and prioritization options.
  • Users express frustration with the idea duplication process, complicating ticket retrieval and feedback management.
  • Users express concerns about integration issues, finding connections to other software complicated and lacking user-friendliness.
  • Users face integration difficulties with Hubspot and Slack, requiring additional effort for smoother functionality.
  • Users find the ticket management frustrating due to unhelpful merging of tickets and difficulties in tracking requests.

What Are Recent G2 Reviews of Canny?

What Are G2 Users Discussing About Canny?

Thematic

Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi.

Average Rating: 4.8/5.0

Total Reviews: 43

How Do G2 Users Rate Thematic?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.2/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Thematic?

  • Seller: Thematic
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • Twitter: @getthematic
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 51% Large, 30% Medium

What Do G2 Reviewers Say About Thematic?

AI-generated summary from verified user reviews

Pros
  • Users find Thematic's ease of use impressive, enjoying its intuitive interface and efficient data summarization.
  • Users praise the excellent customer support of Thematic, highlighting their helpfulness and accessibility at all times.
  • Users appreciate Thematic for its fast data summaries and intuitive interface, enabling quick insights and actionable improvements.
  • Users appreciate the speedy insights generation of Thematic, enabling timely analysis and informed decision-making.
  • Users value Thematic's easy-to-use interface, praising its intuitiveness and quick access to valuable insights.
Cons
  • Users find the complex setup of Thematic time-consuming and challenging when integrating multiple data sources.
  • Users find the difficult setup of Thematic to be time-consuming and complicated for integrating multiple data sources.
  • Users experience filtering issues, needing to reset filters every time they change the data set for analysis.
  • Users find Thematic's scoring mechanisms confusing, making it difficult to understand the impact of their actions.
  • Users find Thematic’s scoring mechanisms confusing, particularly the Impact score, complicating discussions around actionable insights.

What Are Recent G2 Reviews of Thematic?

What Are G2 Users Discussing About Thematic?

LaunchNotes

Trusted by leading organizations like Square, CoreLogic, LangChain, and SpotOn, LaunchNotes helps companies streamline how they communicate product changes—internally and externally. Built for CPOs, CTOs, and product-led teams, LaunchNotes centralizes release notes, product roadmaps, customer feedback, and feature announcements into a single, scalable platform. Whether you're supporting multiple product lines or aligning Sales, Support, and Marketing, LaunchNotes ensures every update reaches the right audience—at the right time, through the right channels. Companies use LaunchNotes to accelerate feature adoption, increase organizational alignment, and reduce time-to-communication—from code complete to customer awareness. LaunchNotes powers modern release communications for enterprise teams across industries, helping them turn product momentum into real business growth.

Average Rating: 4.9/5.0

Total Reviews: 32

How Do G2 Users Rate LaunchNotes?

  • Ease of Use: 9.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.7/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind LaunchNotes?

  • Seller: LaunchNotes
  • Year Founded: 2019
  • HQ Location: California, Pennsylvania, United States
  • Twitter: @LaunchNotes
    511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 58% Small, 36% Medium

What Are Recent G2 Reviews of LaunchNotes?

What Are G2 Users Discussing About LaunchNotes?

Maze

All of your research, one platform. Trusted by over 60,000 product teams, Maze empowers researchers to be change-makers, turning research into a center of influence and customer insights into a lasting competitive advantage. By bringing recruiting, testing, and analysis together, Maze helps organizations move from intuition to evidence, faster. From researchers to designers and product managers, anyone can run studies that answer any question and drive better decisions at any altitude. Equipped with Maze’s research-grade AI, teams can focus on what matters most: understanding people, uncovering insights, and shaping change with confidence.

Average Rating: 4.5/5.0

Total Reviews: 108

How Do G2 Users Rate Maze?

  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.8/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.4/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Maze?

  • Seller: Maze
  • Year Founded: 2018
  • HQ Location: San Francisco, US
  • Twitter: @mazedesignHQ
    4,394 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Designer, UX Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 48% Medium, 32% Small

What Do G2 Reviewers Say About Maze?

AI-generated summary from verified user reviews

Pros
  • Users praise Maze for its intuitive interface and responsive support, enabling efficient testing and valuable insights.
  • Users appreciate the ease of use of Maze, enabling quick test creation and efficient data collection.
  • Users value the intuitive and user-friendly interface of Maze, enhancing the overall experience and effectiveness of the tool.
  • Users praise Maze for its intuitive interface, which enhances usability and simplifies the testing process.
  • Users find Maze to be easy to use, facilitating quick insights and a streamlined research process.
Cons
  • Users face limited functionality in Maze, struggling with screen size restrictions and unreliable features during mobile testing.
  • Users find complex usability an issue, particularly with setup and flexibility in task management and prototyping.
  • Users experience significant limitations with Maze, including bugs, project restrictions, and inadequate features for testing.
  • Users find setup complex tasks frustrating and face various bugs, impacting their overall experience with Maze.
  • Users find limited customization frustrating, desiring more flexibility in question formats and report capabilities.

What Are Recent G2 Reviews of Maze?

What Are G2 Users Discussing About Maze?

Qualaroo

Qualaroo is designed to capture real-time user insights in-app and on your website using contextual, AI-powered micro-surveys. Those Nudge surveys slide in at the right moment without feeling annoying. You can show them only to people who have just had trouble with onboarding, only to paid users, only to visitors from a certain campaign, or to almost any segment you can define. AI turns piles of open-text answers into clear insights instead of leaving you with a giant list to read. Popular use cases: • In-app feedback for iOS and Android • Website intercept and exit-intent surveys • Quick real-time NPS or CSAT checks • Feedback on prototypes from Figma, Adobe XD, InVision, and similar tools • Behavior-triggered questions based on what users are doing AI Feedback Engine: the part that does the heavy lifting The AI looks at responses as they come in and keeps the insights useful. It powers: • AI Survey Creator: builds micro-surveys from a short description • AI Sentiment Analysis: sorts open-text answers into themes and feelings automatically • AI Targeting Suggestions: helps pick the right audience segments based on behavior or properties • AI Branching Logic: only shows follow-up questions that make sense, so people do not get tired • AI Insight Summaries: turns hundreds of replies into short, readable takeaways • AI Multi-language Support: handles surveys in over 70 languages while keeping the meaning clear • AI Report Highlights: flags important patterns and new responses so nothing gets missed Everything else you'd expect from a modern feedback tool: • Advanced targeting by identity, behavior, location, exit intent, and custom properties • Nudge placement options and mobile in-app support • Heatmaps and session recordings for extra context • Custom branding, colors, and logo • Branching and skip logic • Multilingual surveys in 70+ languages • Integrations with common tools and solid reporting dashboards Whether the goal is catching feedback while someone is still on the page, checking how a new feature feels in the app, or getting quick, honest answers without waiting for email replies, Qualaroo brings the real-time pieces together in one tool.

Average Rating: 4.3/5.0

Total Reviews: 46

How Do G2 Users Rate Qualaroo?

  • Ease of Use: 8.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.4/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.1/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Qualaroo?

  • Seller: Qualaroo
  • Year Founded: 2012
  • HQ Location: San Antonio, TX
  • Twitter: @Qualaroo
    36,879 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 45% Medium, 43% Small

What Do G2 Reviewers Say About Qualaroo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Qualaroo's advanced targeting features, allowing for actionable feedback from relevant audiences and significant improvements.
  • Users appreciate Qualaroo's advanced targeting features, enabling relevant feedback and significant improvements to their services.
  • Users appreciate Qualaroo's advanced targeting features that enhance feedback relevance and drive actionable insights.
  • Users value the advanced targeting features of Qualaroo, enabling effective feedback collection from relevant audiences.
  • Users value Qualaroo's advanced targeting features, enabling them to gather valuable feedback from relevant audiences.

What Are Recent G2 Reviews of Qualaroo?

What Are G2 Users Discussing About Qualaroo?

Nicereply

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Average Rating: 4.5/5.0

Total Reviews: 423

How Do G2 Users Rate Nicereply?

  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.7/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Nicereply?

Who Uses This Product?

  • Who Uses This: Customer Support Agent, Customer Support Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Medium, 32% Small

What Are Recent G2 Reviews of Nicereply?

What Are G2 Users Discussing About Nicereply?

GatherUp

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

Average Rating: 4.5/5.0

Total Reviews: 43

How Do G2 Users Rate GatherUp?

  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 10.0/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind GatherUp?

  • Seller: GatherUp
  • Year Founded: 2013
  • HQ Location: Walnut Creek, CA
  • Twitter: @GatherUp
    1,848 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 74% Small, 18% Medium

What Do G2 Reviewers Say About GatherUp?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and exceptional support in the onboarding process, enhancing their experience with GatherUp.
  • Users commend GatherUp's outstanding customer support, highlighting seamless onboarding and responsive assistance from the team.
  • Users value the automation features of GatherUp, finding it easy to schedule review requests and follow-ups effortlessly.
  • Users value the centralized feedback management of GatherUp, which simplifies organization and accessibility of customer reviews.
  • Users value the customization options in GatherUp, enabling tailored messaging that aligns with their brand's identity.

What Are Recent G2 Reviews of GatherUp?

Mouseflow

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience?

Average Rating: 4.6/5.0

Total Reviews: 689

How Do G2 Users Rate Mouseflow?

  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 7.6/10 (Category avg: 9.0/10)
  • Feedback Collection: 8.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Mouseflow?

  • Seller: Mouseflow
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Copenhagen, Denmark
  • Twitter: @mouseflow
    1,736 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 68% Small, 23% Medium

What Do G2 Reviewers Say About Mouseflow?

AI-generated summary from verified user reviews

Pros
  • Users find Mouseflow's ease of use invaluable for gaining quick insights and enhancing marketing strategies.
  • Users value the clear insights from heatmaps and session replays, enhancing engagement and improving marketing strategies.
  • Users love the insightful heatmaps that enhance understanding of user behavior, helping improve site engagement and conversions.
  • Users find the easy setup of Mouseflow enables efficient tracking and enhances data collection for optimizing their websites.
  • Users praise Mouseflow for its session replay feature, allowing comprehensive tracking of customer journeys and user behavior.
Cons
  • Users find the missing features in Mouseflow hinder its usability, especially with outdated plugins and limited options.
  • Users experience data inaccuracies with Mouseflow, as loading times are slow and interactions often misrepresent actual behavior.
  • Users report filtering issues in Mouseflow, making it challenging to locate relevant session recordings efficiently.
  • Users find a lack of information on behavior patterns, which complicates their understanding of customer journeys.
  • Users find Mouseflow to be expensive, particularly for small businesses with tight budgets and limited usage.

What Are Recent G2 Reviews of Mouseflow?

What Are G2 Users Discussing About Mouseflow?

WEVO

WEVO is a UX research platform that uncovers insights with significantly less effort than typical tools. Research, product and marketing teams get synthesized quantitative and qualitative insights, scores and benchmarks with less than 30 minutes of effort. WEVO’s statistically significant feedback de-risks their decision-making, delivering the confidence to build valuable customer experiences.

Average Rating: 4.7/5.0

Total Reviews: 70

How Do G2 Users Rate WEVO?

  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 8.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 10.0/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind WEVO?

  • Seller: WEVO
  • Year Founded: 2017
  • HQ Location: Boston, Massachusetts
  • Twitter: @Wevoconversion
    1,010 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Higher Education
  • Company Size: 46% Medium, 27% Small

What Are Recent G2 Reviews of WEVO?

What Are G2 Users Discussing About WEVO?

Crewhu

Crewhu is the only platform built for MSPs combining CSAT, NPS, Employee Recognition, and Gamification. Track the metrics that matter most to increase employee engagement, customer satisfaction, and close more deals!

Average Rating: 4.7/5.0

Total Reviews: 92

How Do G2 Users Rate Crewhu?

  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Brand Design Consistency: 9.3/10 (Category avg: 9.0/10)
  • Feedback Collection: 9.5/10 (Category avg: 9.2/10)
  • Feedback Aggregation: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Crewhu?

  • Seller: Crewhu
  • Year Founded: 2013
  • HQ Location: Boca Raton, FL
  • Twitter: @crewHuTeam
    286 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 81% Small, 15% Medium

What Do G2 Reviewers Say About Crewhu?

AI-generated summary from verified user reviews

Pros
  • Users value the badges and appreciation functionality, allowing them to express gratitude with monetary rewards.
  • Users value the ease of collecting CSAT data with Crewhu, enhancing both customer feedback and employee rewards.
  • Users value Crewhu for its ease of collecting CSAT data and rewarding employees effectively.
  • Users find Crewhu to be extremely easy to use, making customer feedback and employee rewards simple and effective.
  • Users find Crewhu's employee recognition capabilities invaluable for rewarding performance and collecting essential CSAT data.
Cons
  • Users find the gift card purchasing system expensive, which affects their overall satisfaction with Crewhu.
  • Users find integration with Syncro to be complicated, affecting their overall experience with Crewhu.
  • Users find the integration difficulty with Syncro a bit complicated, impacting their overall experience with Crewhu.

What Are Recent G2 Reviews of Crewhu?

What Are G2 Users Discussing About Crewhu?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024