Drag
Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native
Average Rating: 4.5/5.0
Total Reviews: 254
How Do G2 Users Rate Drag?
- Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
- Ease of Use: 8.8/10 (Category avg: 8.9/10)
- Attachment Search: 8.5/10 (Category avg: 8.4/10)
- Email Automation: 7.7/10 (Category avg: 8.5/10)
Who Is the Company Behind Drag?
- Seller: DragApp.com
- Year Founded: 2018
- HQ Location: London
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Twitter: @lovedragapp
913 Twitter followers -
LinkedIn® Page: www.linkedin.com
9 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: CEO
- Top Industries: Non-Profit Organization Management, Leisure, Travel & Tourism
- Company Size: 85% Small, 11% Medium
What Do G2 Reviewers Say About Drag?
AI-generated summary from verified user reviews
Pros
- Users value the real-time collaboration features of Drag, enhancing teamwork and streamlining communication within shared inboxes.
- Users love the real-time information sharing in Drag, greatly enhancing team collaboration and overall productivity.
- Users appreciate the ease of organization with Drag, enhancing collaboration and streamlining workflow efficiently.
- Users find Drag's ease of use invaluable for navigating workflows and enhancing team collaboration effortlessly.
- Users find Drag to be remarkably efficient, significantly enhancing team productivity and simplifying email management.
Cons
- Users find the difficult setup process daunting, especially for those new to Kanban-style boards and automations.
- Users find the learning curve steep, particularly for new users unfamiliar with Kanban boards and advanced features.
- Users feel that the product lacks adequate customization options that could enhance their overall experience.
- Users find the steep learning curve challenging, especially with advanced features and unfamiliar interfaces for newcomers.
- Users face technical issues with Drag, experiencing frequent glitches, slow performance, and the need to refresh often.
What Are Recent G2 Reviews of Drag?
"Drag Keeps Our Workflow Organized with Easy, No-Frills Collaboration"
Rating: 5.0/5.0 stars
— Marwin W.
"Drag Boosts Team Productivity Despite Initial Learning Curve"
Rating: 5.0/5.0 stars
— Julio F.

