The team email assignment and delegation feature has made the biggest difference for us. It’s now much easier to distribute incoming emails across the team, avoid duplicate replies, and see at a glance who’s handling what. That visibility has improved accountability and helped us respond faster on our shared inbox. Review collected by and hosted on G2.com.
Our main frustration is the limited customisation. There are a few areas where we’d like more flexibility to tailor rules and views to how our team actually works, instead of having to fit our process around the tool’s defaults. It’s a minor drawback overall, but a bit more configurability would make an already strong tool even better. Review collected by and hosted on G2.com.
Thanks for taking the time to write this up. It's good to hear that assignment and delegation have changed how your shared inbox runs. Clear ownership on every email is the exact problem we built the platform to solve, so knowing that duplicate replies and missed messages are behind you means a lot.
Your point on customization is fair, and we'd like to hear more about it. Some of what you're after may already be possible with a different setup, and anything that isn't belongs in front of our product team. Either way, we want your rules and views to match how your team actually works instead of the other way around.
Email us at customersuccess@emailgistics.com and we'll set up time to go through your workflow together.
Rick Gratto
Director of Customer Success, Emailgistics