Best Customer Service Automation Software - Page 6

How Many Customer Service Automation Software Products Does G2 Track?

Total Products under this Category: 359

Category Stats (Nov 2026)

  • Average Rating: 4.61/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AskSpot (+0.4%) - Among all products in this category, AskSpot recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Customer Service Automation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 51,500+ Authentic Reviews
  • 359+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Service Automation Software

G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Fin, ServiceNow Customer Service Management, Jotform AI Agents, Genesys Cloud CX, Tidio, and Google Contact Center AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=jotform-ai-agents&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=tidio&focus%5B%5D=google-google-contact-center-ai)

Sobot Nexus

Sobot Nexus is an AI-first customer engagement platform that unifies messaging, voice, WhatsApp, and ticketing in one intelligent workspace. It connects 10+ digital and voice channels—including web, app, WhatsApp, Facebook, mini-programs, and inbound and outbound calls—while maintaining unified customer context across every interaction. Nexus brings together omnichannel messaging, an AI cloud contact center, WhatsApp Business, and enterprise ticketing. Teams can manage conversations across channels, route customers to the right agents, handle voice interactions with live transcription and Smart IVR, automate ticket assignment and SLA management, and support proactive outreach, broadcasts, and verification through WhatsApp—all from one platform. AI is embedded throughout Nexus to automate service and assist human agents. Sobot AI Agents can autonomously handle common requests such as order inquiries, address changes, and refunds, while sentiment-aware routing enables seamless handoffs when human support is needed. For agents, AI Copilot provides reply suggestions, instant knowledge lookup, conversation summaries, and recommended next actions to help resolve issues faster. By connecting channels, customer context, AI, and workflows in one platform, Nexus helps businesses reduce operational complexity, improve agent productivity, and deliver faster, more personalized customer experiences at scale. It also enables teams to turn service interactions into growth opportunities through targeted engagement, product recommendations, and in-chat conversion.

Average Rating: 4.9/5.0

Total Reviews: 39

How Do G2 Users Rate Sobot Nexus?

  • Ease of Use: 9.8/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Sobot Nexus?

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Financial Services
  • Company Size: 57% Medium, 48% Small

What Do G2 Reviewers Say About Sobot Nexus?

AI-generated summary from verified user reviews

Pros
  • Users find Sobot's helpful organization of client conversations enhances responsiveness and clarity in managing multiple channels.
  • Users love the seamless multi-channel integration of Sobot, allowing efficient management of interactions and team visibility.
  • Users appreciate the ease of use of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly.
  • Users appreciate the efficiency of Sobot Omnichannel Suite, enhancing responsiveness and productivity by centralizing client communications.
  • Users appreciate the efficient customer support provided by Sobot, enabling seamless management across multiple communication channels.
Cons
  • Users find limited customization challenging as advanced workflows and reports require significant initial setup effort.
  • Users desire more built-in templates for seasonal retail campaigns to reduce manual creation time and improve efficiency.
  • Users experience a challenging learning curve initially, requiring adjustments for optimal performance before the system becomes reliable.
  • Users find the limited features challenging for advanced workflows and custom reports without dedicated support.
  • Users face a steep learning curve with Sobot Omnichannel Suite, requiring extensive time from skilled engineers for setup.

What Are Recent G2 Reviews of Sobot Nexus?

Autocalls

Autocalls is an advanced SaaS platform designed to automate phone calls using artificial intelligence voice agents. With Autocalls, businesses can streamline and scale their inbound and outbound call processes, whether for customer support, lead generation, appointment scheduling, or payment reminders—without relying on human operators. Autocalls AI provides: - AI-driven interactive voice response (IVR) systems that handle conversations naturally in multiple languages. - Seamless integration with your CRM, helpdesk, or marketing tools. - Real-time analytics and call transcripts for tracking performance and optimizing workflows. - Easy setup through a no-code/low-code interface, so you can launch new call flows quickly and efficiently. Whether you run a call center, a digital agency, or any business that needs to automate repetitive phone calls, Autocalls AI helps you save time, reduce costs, and deliver a better customer experience.

Average Rating: 4.9/5.0

Total Reviews: 8

How Do G2 Users Rate Autocalls?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Autocalls?

Who Uses This Product?

  • Company Size: 88% Small, 13% Medium

What Are Recent G2 Reviews of Autocalls?

Deepdesk

Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers.

Average Rating: 4.4/5.0

Total Reviews: 8

How Do G2 Users Rate Deepdesk?

  • Language: 9.3/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.3/10 (Category avg: 8.7/10)
  • Ease of Use: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Deepdesk?

  • Seller: Deepdesk
  • Year Founded: 2019
  • HQ Location: Amsterdam, NL
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Do G2 Reviewers Say About Deepdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the improved customer satisfaction from Deepdesk, fostering fulfilling conversations for support agents.
  • Users love how Deepdesk enhances customer support interactions, leading to happier agents and increased customer satisfaction.
  • Users appreciate the ease of use of Deepdesk, simplifying customer interactions and saving valuable time.
  • Users value the efficiency of Deepdesk, streamlining customer interactions and significantly saving time with quick solutions.
  • Users value the efficient solutions provided by Deepdesk, which simplify customer interactions and save significant time.
Cons
  • Users experience complex issues with Deepdesk when requiring personal attention, hindering effective support and resolution.
  • Users experience poor customer support, facing challenges when needing personal assistance for complex issues.

What Are Recent G2 Reviews of Deepdesk?

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Tiledesk

To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Tiledesk is an open source project, made with passion in Italy.

Average Rating: 4.8/5.0

Total Reviews: 23

How Do G2 Users Rate Tiledesk?

  • Language: 8.9/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.5/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 4.6/10 (Category avg: 10/10)

Who Is the Company Behind Tiledesk?

Who Uses This Product?

  • Company Size: 74% Small, 22% Medium

What Do G2 Reviewers Say About Tiledesk?

AI-generated summary from verified user reviews

Pros
  • Users commend Tiledesk for its exceptional customer support, with a responsive team addressing inquiries and feature requests swiftly.
  • Users appreciate Tiledesk's AI efficiency, enabling tailored solutions and saving time in customer support interactions.
  • Users praise the intuitive AI integration of Tiledesk, making customer support efficient and highly responsive.
  • Users value Tiledesk for its automation capabilities, making customer support efficient and significantly time-saving.
  • Users love the ease of creating chatbots with Tiledesk, making automation simple and effective for all team members.
Cons
  • Users face usability issues with Tiledesk, particularly in maintaining the open-source version and URL management.
  • Users highlight the need for more integration with additional apps to enhance Tiledesk's functionality and user experience.
  • Users suggest Tiledesk needs more integrations with apps like Line, social media, and advanced ticketing systems.
  • Users feel Tiledesk lacks integration with more apps, limiting its functionality and potential usage scenarios.
  • Users find the lack of bulk URL upload features in Tiledesk inconvenient when training their bots.

What Are Recent G2 Reviews of Tiledesk?

Bland

Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong.

Average Rating: 5.0/5.0

Total Reviews: 10

How Do G2 Users Rate Bland?

  • Ease of Use: 8.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Bland?

  • Seller: Bland AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Francisco
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 82% Small, 18% Medium

What Do G2 Reviewers Say About Bland?

AI-generated summary from verified user reviews

Pros
  • Users find Bland AI to be extremely easy to use, making setup and integration a smooth experience.
  • Users appreciate the powerful and user-friendly platform of Bland AI for building complex voice agents efficiently.
  • Users commend the powerful and user-friendly platform of Bland AI, enhancing the interaction with AI voice agents.
  • Users praise Bland's AI for its conversational capabilities, enhancing user engagement beyond human interaction.
  • Users appreciate the easy integrations of Bland AI, allowing seamless connections with public APIs and enhancing usability.
Cons
  • Users find the platform a bit complex, but appreciate the support and resources for training improvements.
  • Users find Bland's platform a bit complex, but appreciate the available resources for training and support.
  • Users find the complex setup of Bland challenging, but appreciate the available resources for training and support.
  • Users find the platform not very user-friendly, but improvements and support have made it easier to navigate.
  • Users find the platform somewhat difficult to learn, but appreciate the improvement in support and resources provided.

What Are Recent G2 Reviews of Bland?

Cognigy.AI

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, NiCE Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust NiCE Cognigy and its vast partner network to create AI customer service agents for their business. NiCE Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.   

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate Cognigy.AI?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Cognigy.AI?

  • Seller: Cognigy.AI
  • Year Founded: 2016
  • HQ Location: Düsseldorf, North Rhine-Westphalia
  • LinkedIn® Page: www.linkedin.com
    376 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 38% Large, 31% Medium

What Do G2 Reviewers Say About Cognigy.AI?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Cognigy.AI, enabling seamless chatbot creation with numerous integrated tools.
  • Users praise the ease of use and extensive tools of Cognigy.AI for seamless chatbot development.
  • Users value the efficiency of Cognigy.AI, enabling quick learning and fast solution building without coding knowledge.
  • Users appreciate the wide range of features in Cognigy.AI, finding it easy to use and versatile.
  • Users appreciate the powerful analytics tools in Cognigy.AI, which enhance both customer and agent experiences effectively.
Cons
  • Users note the limited analytical possibilities and lack of advanced chat flow features in Cognigy.AI.
  • Users find limited analytical capabilities in Cognigy.AI, hindering the creation of advanced chat flows.
  • Users report limited analytical possibilities and fewer options for advanced chat flow customization in Cognigy.AI.
  • Users enjoy Cognigy.AI overall, but note that it lacks support for extensive workflows, limiting its functionality.
  • Users experience limited analytical possibilities with Cognigy.AI, hindering advanced chat flow capabilities and overall effectiveness.

What Are Recent G2 Reviews of Cognigy.AI?

What Are G2 Users Discussing About Cognigy.AI?

Freshdesk Omni

Average Rating: 3.5/5.0

Total Reviews: 7

How Do G2 Users Rate Freshdesk Omni?

  • Language: 5.8/10 (Category avg: 8.7/10)
  • Ticket Resolution: 5.0/10 (Category avg: 8.7/10)
  • Ease of Use: 6.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Freshdesk Omni?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH
  • Phone: +1 (866) 832-3090

Who Uses This Product?

  • Company Size: 75% Small, 13% Large

What Do G2 Reviewers Say About Freshdesk Omni?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Freshworks Customer Service Suite, facilitating quick setup and efficient customer response.
  • Users value the real-time chat interface of Freshworks, enhancing connectivity and customer support efficiency.
  • Users value the real-time connectivity and secure ticket management that Freshworks provides for customer queries.
  • Users value the excellent chat support and the user-friendly design of Freshworks Customer Service Suite.
  • Users find the intuitive dashboards of Freshworks Customer Service Suite helpful for quick data access and management.
Cons
  • Users experience integration issues with third-party vendors, leading to frustration and inefficient workflows during setup.
  • Users note that customer support response quality could be better, leading to frustrating and inefficient issue resolution.
  • Users believe that improvements in user experience and integration are necessary for the Freshworks Customer Service Suite.
  • Users face insufficient support, leading to frustrating communication delays and inefficiencies in resolving issues.
  • Users report limited multitasking capabilities, making it challenging to manage multiple businesses effectively within Freshworks.

What Are Recent G2 Reviews of Freshdesk Omni?

Alhena AI

Alhena AI: AI concierge for discovery, shopping & support that helps drive revenue. Alhena AI is a commerce AI software platform that helps ecommerce businesses improve product discovery, personalize shopping experiences, automate customer support, and optimize brand and product visibility across AI search engines. Designed for teams managing customer interactions across the entire buying journey, from discovery to post-purchase support, the platform integrates with business systems to access product catalogs, customer queries, and operational data, enabling context-aware and accurate responses. It supports use cases such as conversational product discovery, answering product and policy related questions, handling order and shipping queries, and assisting support teams with AI generated responses. Alhena also introduces Embeddable Agents, purpose built AI experiences that live directly where shoppers make decisions instead of requiring them to switch to a chatbot. Brands can embed specialized AI agents on product pages and throughout the shopping journey to deliver interactive experiences such as Virtual Try-On, Outfit Builder, Room Designer, Guided Product Discovery, and other contextual buying assistants. By bringing AI directly into key moments of the customer journey, Embeddable Agents create more engaging shopping experiences while helping shoppers discover products with greater confidence. The platform also includes vertical AI agents tailored to specific industries. For beauty brands, this includes capabilities such as skin analysis, shade matching, and routine building. For fashion and apparel, it supports fit analysis, virtual try-on experiences, and outfit builders. For home and living, it enables guided product selection, visual discovery, personalized room styling, and room design experiences. For travel and hospitality, it supports trip planning and personalized recommendations. These agents are designed to align with domain specific customer journeys and decision making processes. Trusted by fast growing brands like Tatcha (Unilever), Victoria Beckham, Huckberry, and Ettitude, Alhena has earned numerous G2 Awards, including High Performer, Best Support, and Easiest to Do Business With, demonstrating its excellence in AI for ecommerce. Alhena includes capabilities to structure and optimize product data and content so brands can appear accurately in AI search results across platforms like ChatGPT, Gemini, and Perplexity. This enables businesses to align their product information with how modern consumers search, compare, and discover products using conversational AI. At its core, Alhena is an all in one platform that delivers accurate, brand aligned responses in over 90 languages, eliminating the risks of unreliable AI. Key features and capabilities include: - Conversational product discovery and guided selling for ecommerce storefronts - Embeddable AI agents that bring interactive shopping experiences directly to product pages and key customer touchpoints - AI powered automation of customer support queries - AI visibility optimization (AEO/GEO) for improved presence in AI search experiences - Native integrations with ecommerce platforms and helpdesks to ensure accurate, real time, grounded responses - Omnichannel deployment across web, messaging platforms, and social channels - Agent assist tools that help support teams deliver faster and more consistent responses - Analytics and reporting to track performance, customer interactions, and operational efficiency Alhena's intelligent filtering, contextual recommendations, and interactive AI experiences help brands handle complex customer queries with empathy while driving over 300% conversion lifts and up to 30% increases in average order value (AOV). It seamlessly integrates with platforms like Shopify and WooCommerce, along with helpdesks such as Gorgias, Zoho Desk, and Zendesk, escalating complex issues to human agents with full conversation context. Alhena AI is used by ecommerce brands across industries including fashion, beauty, jewelry, travel, and home goods to streamline customer interactions, improve operational efficiency, increase conversions, and deliver exceptional AI powered commerce experiences. Elevate your store today by scheduling a demo and discover why Alhena is trusted as the all in one AI concierge platform for modern ecommerce brands.

Average Rating: 4.9/5.0

Total Reviews: 35

How Do G2 Users Rate Alhena AI?

  • Language: 9.6/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.2/10 (Category avg: 8.7/10)
  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Alhena AI?

  • Seller: Alhena AI
  • Year Founded: 2022
  • HQ Location: Pleasanton, US
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 66% Small, 37% Medium

What Do G2 Reviewers Say About Alhena AI?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of Alhena AI, enhancing the overall experience and implementation ease.
  • Users appreciate the ease of use of Alhena AI, finding setup and integration simple and effective.
  • Users praise the easy setup of Alhena AI, enhancing their experience with quick integration and effective support.
  • Users appreciate the simplicity of the UX, making setup and training agents easy and effective.
  • Users value the intuitive design of Alhena AI, making training and conversation monitoring effortless and effective.
Cons
  • Users desire a deeper level of analysis for enhanced insights, seeking improvements in connection interpretations.

What Are Recent G2 Reviews of Alhena AI?

CoSupport AI

CoSupport AI is a fully customizable AI platform for customer service — designed to automate, scale, and enhance support operations at every level.

Average Rating: 4.9/5.0

Total Reviews: 13

How Do G2 Users Rate CoSupport AI?

  • Language: 8.7/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.8/10 (Category avg: 10/10)

Who Is the Company Behind CoSupport AI?

  • Seller: CoSupport AI
  • Year Founded: 2020
  • HQ Location: 5356 Hermitage Ave., Valley Village, CA, 91607, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 54% Small, 38% Medium

What Do G2 Reviewers Say About CoSupport AI?

AI-generated summary from verified user reviews

Pros
  • Users value the fast integration and precise responses of CoSupport AI, enhancing support efficiency significantly.
  • Users value the time-saving integration of CoSupport AI, achieving efficiency without disrupting their workflow.
  • Users value the efficient integration and significant reduction in response time provided by CoSupport AI, enhancing productivity.
  • Users value the precise and easy-to-implement responses of CoSupport AI, enhancing support efficiency significantly.
  • Users find CoSupport AI extremely helpful, enhancing support efficiency and providing tailored solutions for their needs.
Cons
  • Users find the difficult setup process for CoSupport AI to be tedious and time-consuming despite team assistance.
  • Users find the difficult implementation of CoSupport AI challenging, hindering initial onboarding and team integration.
  • Users find the integration difficulty a significant challenge during initial onboarding and team collaboration.
  • Users find the learning curve challenging, but the Co-Support team provides valuable guidance throughout the process.
  • Users find the initial setup and integration with CoSupport AI to be quite challenging and complicated.

What Are Recent G2 Reviews of CoSupport AI?

Floatbot

Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer engagement, streamlining processes to empowering agents and employees, we are your partner in driving smarter, faster and impactful business interactions.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Floatbot?

  • Language: 1.7/10 (Category avg: 8.7/10)
  • Ticket Resolution: 0.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.5/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Floatbot?

  • Seller: Floatbot
  • Year Founded: 2020
  • HQ Location: Milpitas , California
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 58% Small, 42% Medium

What Do G2 Reviewers Say About Floatbot?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Floatbot, highlighting its intuitive interface and seamless implementation.
  • Users highlight the easy implementation of Floatbot, praising its seamless setup and proactive support from the team.
  • Users highlight FloatBot's intuitive and user-friendly interface, making setup and management effortless for everyone involved.
  • Users rave about FloatBot's intuitive and user-friendly interface, enabling effortless setup and management of campaigns.
  • Users commend Floatbot for its 24/7 support, highlighting the team's proactive assistance and quick responsiveness.

What Are Recent G2 Reviews of Floatbot?

Lang.ai

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

Average Rating: 4.9/5.0

Total Reviews: 22

How Do G2 Users Rate Lang.ai?

  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Lang.ai?

  • Seller: Lang.ai
  • Year Founded: 2018
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food Production
  • Company Size: 63% Medium, 17% Large

What Are Recent G2 Reviews of Lang.ai?

What Are G2 Users Discussing About Lang.ai?

Massively.ai

Massively is a Toronto-based conversational AI platform founded in 2014. We help businesses, creators, and enterprise brands automate conversations across their website, Instagram DMs, Facebook Messenger, and SMS — turning every interaction into an opportunity to serve, sell, and retain customers. MAT by Massively — No-Code AI Chatbot for Your Website Train an AI chatbot on your website content in minutes by entering your URL. MAT reads up to 50 pages, trains on your existing content, and is ready to answer customer questions in your voice — no developers, no data entry, no lengthy setup. Deploy to your website with one line of code, or connect to Instagram, Facebook Messenger, SMS, and Zendesk. Free plan available. Massively AI — GPT-Powered Smart Answers Massively AI goes beyond scripted responses. Trained on your website content, it synthesises accurate, on-brand answers to free-text questions your customers actually ask. Included in the Business plan at $39/month. Works across website chat, Instagram DMs, and Facebook Messenger from a single platform. DM Canvas — Shoppable Instagram & Messenger Storefront DM Canvas is the only visual, swipeable storefront delivered directly inside an Instagram DM or Facebook Messenger conversation. When a follower comments a keyword or sends a DM, Massively automatically replies with a branded carousel of up to 10 cards — images, headlines, descriptions, and buy buttons — all inside the social app. No redirect, no link-in-bio needed. Auto DM. Comment-to-Unlock Automatically DM anyone who comments a specific keyword on your Instagram post, Reel, Story, or Facebook post — instantly, 24/7, fully compliant with Meta's platform policies. Massively is a Meta Official Partner. Customer Service Automation Automate up to 80% of routine support questions across website, Instagram, Messenger, and SMS. Seamless live chat handoff to human agents when needed. Official Zendesk partner — creates tickets with full conversation context automatically. Entertainment & Engagement Custom conversational campaign builds for film studios, entertainment brands, gaming companies, and media publishers. ARGs, character chat AI personas, lore drops, sorting quizzes, countdown mechanics, and chat-enabled display ads. Clients include Paramount Pictures, Focus Features, CBS, and 20th Century Fox. Key results from our clients: 80% of support tickets automated — CALECIM® Professional Under 5 second response time — CALECIM® Professional 24% better lead-to-booking rate — Hello Sugar 400% more sign-ups vs link-in-bio — CALECIM® Comment-to-Unlock campaign 38 messages per user / 59% completion rate — Mission: Impossible campaign Integrations: Shopify, Webflow, Zendesk, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics Pricing: Free plan available (50 chats/month). Paid plans from $15/month. No credit card required. Meta Official Partner · Zendesk Official Partner · Trusted since 2014

Average Rating: 5.0/5.0

Total Reviews: 7

How Do G2 Users Rate Massively.ai?

  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Massively.ai?

Who Uses This Product?

  • Company Size: 57% Small, 29% Medium

What Do G2 Reviewers Say About Massively.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive AI integration of Massively.ai, enhancing branding and customer engagement significantly.
  • Users value the natural and intuitive customer engagement that Massively.ai offers, enhancing communication and branding efforts.
  • Users value the natural and intuitive engagement provided by Massively.ai, enhancing communication with clients and audiences.
  • Users highlight the natural and intuitive communication style of Massively.ai, enhancing client engagement and branding efforts.

What Are Recent G2 Reviews of Massively.ai?

What Are G2 Users Discussing About Massively.ai?

Teneo.ai

Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities and inject Generative AI control and save costs. Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors.

Average Rating: 4.5/5.0

Total Reviews: 21

How Do G2 Users Rate Teneo.ai?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Teneo.ai?

  • Seller: Teneo.ai
  • Year Founded: 2000
  • HQ Location: Stockholm, SE
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®
  • Ownership: STO: ASAI
  • Phone: +34 93 245 13 01

Who Uses This Product?

  • Company Size: 52% Small, 35% Large

What Do G2 Reviewers Say About Teneo.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Teneo.ai's platform easy to use, thanks to its intuitive design and low coding requirements.
  • Users appreciate the easy integrations of Teneo.ai, allowing seamless connections with various applications and APIs.
  • Users appreciate the intuitive platform and powerful NLP engine of Teneo.ai, enhancing their conversational AI solutions.
  • Users appreciate the smoother integrations with various messaging channels and APIs, enhancing development efficiency.
  • Users praise Teneo.ai for its intuitive interface, making chat flow design simple and efficient without heavy coding.
Cons
  • Users note a steep learning curve with Teneo.ai, especially when tackling its advanced features and custom scripting.
  • Users find the interface design to be overwhelming and in need of modernization for better usability.
  • Users find that the UX issues in Teneo.ai can make navigation and understanding features difficult for beginners.
  • Users find the complexity of Teneo.ai challenging, requiring significant technical knowledge and resources during development.
  • Users find the interface overwhelming and not intuitive, making it challenging for beginners to navigate effectively.

What Are Recent G2 Reviews of Teneo.ai?

Zaion

Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. The same frustration remains today in client services. People are tired of waiting for simple requests & want things done fast. Advisors want to solve real problems & create shared value with their customers. At Zaion, we’ve built intelligent virtual agents who are able to replicate with 100% fidelity advisors’ abilities to greet & understand your customers’ requests. Our agents automate one in three conversations—we detect more emotional conversations so customers & advisors can treat each other with all the empathy & humanity that they deserve. Zaion handles a million conversations a month for Global 2000 customers—& puts the customer & the relationship front & center.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Zaion?

  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Zaion?

  • Seller: Zaion
  • Year Founded: 2017
  • HQ Location: Paris, FR
  • LinkedIn® Page: fr.linkedin.com
    99 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 50% Large, 33% Medium

What Are Recent G2 Reviews of Zaion?

What Are G2 Users Discussing About Zaion?

Amelia

SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use the Amelia platform to deliver exceptional AI-powered experiences that drive business growth. Now enabled by our proprietary voice recognition technology and Agentic+ framework, Amelia AI agents speak, reason, and act — transforming how customers, employees, and patients interact with the brands they work with and rely on every day.

Average Rating: 4.4/5.0

Total Reviews: 8

How Do G2 Users Rate Amelia?

  • Language: 8.3/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.3/10 (Category avg: 8.7/10)
  • Ease of Use: 8.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 0.8/10 (Category avg: 10/10)

Who Is the Company Behind Amelia?

  • Seller: SoundHound
  • Year Founded: 2005
  • HQ Location: Santa Clara, California, United States
  • LinkedIn® Page: www.linkedin.com
    600 employees on LinkedIn®
  • Ownership: NASDAQ: SOUN

Who Uses This Product?

  • Company Size: 75% Medium, 25% Large

What Do G2 Reviewers Say About Amelia?

AI-generated summary from verified user reviews

Pros
  • Users admire Amelia for its multilingual capabilities and seamless integration, enhancing customer interactions and satisfaction.
  • Users value the insightful analytics offered by Amelia, enhancing interactions with real-time conversation logs and data insights.
  • Users appreciate the reliable and smooth call management interface of Amelia, enhancing team communication and efficiency.
  • Users praise Amelia for its innovative natural language understanding, enabling seamless and human-like interactions across various platforms.
  • Users love the integration support of Amelia, seamlessly connecting with platforms like Salesforce and Microsoft Teams.
Cons
  • Users find that the analytics dashboard lacks customization and deeper insights, impacting their user experience.
  • Users find the difficult setup of Amelia time-consuming, especially for domain-specific tasks, impacting initial experience.
  • Users report frequent glitches and difficulties in conversation design, along with limited AI and poor NLP capabilities.
  • Users note the limited AI capabilities of Amelia, citing frequent glitches and subpar conversation design ease.
  • Users find the limited customization of Amelia's analytics dashboard hinders deeper insights and tailored reports.

What Are Recent G2 Reviews of Amelia?

What Are G2 Users Discussing About Amelia?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 21, 2026