# Best Customer Service Automation Software - Page 6

## How Many Customer Service Automation Software Products Does G2 Track?

**Total Products under this Category:** 192

### Category Stats (Jul 2026)

- **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Gleap (+0.46%) - Among all products in this category, Gleap recorded the largest rating increase compared to last month

_Last updated: July 25, 2026_

## How Does G2 Rank Customer Service Automation Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 41,500+ Authentic Reviews
- 192+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Service Automation Software
 ![G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-service-automation/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=1437428&focus%5B%5D=4215&focus%5B%5D=1318232&focus%5B%5D=348)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Fin, ServiceNow Customer Service Management, Jotform AI Agents, Genesys Cloud CX, Google Contact Center AI, and Five9 Intelligent Cloud Contact Center Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=jotform-ai-agents&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=five9-intelligent-cloud-contact-center-platform)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1005823&secure%5Bchosen_at%5D=2026-07-31T20%3A50%3A07Z&secure%5Bdisplayable_resource_id%5D=1005823&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1005823&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=1005823&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Fpage%3D6&secure%5Btoken%5D=8c2d705ba38d2d3ed03972aca44772741ac3646915bffc085d1c68848913795e&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [CoSupport AI](https://www.g2.com/products/cosupport-ai-2025-07-17/reviews)

CoSupport AI is a fully customizable AI platform for customer service — designed to automate, scale, and enhance support operations at every level.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate CoSupport AI?

- **Language:** 8.7/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 5.8/10 (Category avg: 10/10)

#### Who Is the Company Behind CoSupport AI?

- **Seller:** [CoSupport AI](https://www.g2.com/sellers/cosupport-ai)
- **Year Founded:** 2020
- **HQ Location:** 5356 Hermitage Ave., Valley Village, CA, 91607, US
- **Twitter:** @cosupportai  
76 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8992e6ec2bdfe95831913786724ed6501e939cf62865e15198a70bc42196626&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98213887%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Small, 38% Medium

#### What Do G2 Reviewers Say About CoSupport AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **fast integration and precise responses** from CoSupport AI, enhancing overall customer satisfaction significantly.
- Users value the **time-saving capabilities** of CoSupport AI, achieving significant results without interrupting daily workflows.
- Users highlight the **efficiency** of CoSupport AI, achieving faster response times and streamlined workflows effortlessly.
- Users value the **accurate and precise responses** of CoSupport AI, enhancing support capabilities without expanding teams.
- Users value the **accurate responses and automation** provided by CoSupport AI, significantly enhancing their support efficiency.

##### Cons

- Users find the **difficult setup** of CoSupport AI tedious, though support from the team is appreciated.
- Users find the **difficult implementation** of CoSupport AI challenging, hindering effective onboarding and team integration.
- Users find the **integration difficulty** with CoSupport AI challenging, complicating the onboarding process and teamwork.
- Users find the **learning curve challenging** , requiring time and effort for setup and adjustments with CoSupport AI.
- Users find the **initial onboarding setup difficult** , making team integration a challenging experience with CoSupport AI.

#### What Are Recent G2 Reviews of CoSupport AI?

**["Great for Customer Support Efficiency"](https://www.g2.com/survey_responses/cosupport-ai-review-12579802)**

**Rating:** 5.0/5.0 stars

_— Stephen M._

[Read full review](https://www.g2.com/survey_responses/cosupport-ai-review-12579802)

**["An AI Agent That's Helpful"](https://www.g2.com/survey_responses/cosupport-ai-review-11589593)**

**Rating:** 5.0/5.0 stars

_— Matthew B._

[Read full review](https://www.g2.com/survey_responses/cosupport-ai-review-11589593)

### [Esker](https://www.g2.com/products/esker/reviews)

Esker’s Agentic AI-powered solutions equip organizations with the intelligence, automation and orchestration needed to drive lasting success and sustainable growth. Our Source-to-Pay suite streamlines procurement processes, strengthens supplier relationships and ensures alignment with financial objectives across the enterprise. On the Order-to-Cash side, Esker enables businesses to enhance customer interactions, accelerate cash collection and build stronger, more resilient relationships. By combining AI-driven execution with end-to-end process orchestration, Esker delivers measurable efficiency, improved financial performance and value that scales — empowering the Office of the CFO to operate with greater control, agility and impact.

**Average Rating:** 4.2/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Esker?

- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Esker?

- **Seller:** [Esker](https://www.g2.com/sellers/esker)
- **Year Founded:** 1985
- **HQ Location:** Middleton WI
- **Twitter:** @EskerInc  
1,708 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3735d80d9a1b66682f7bc284fada119e88a34fc18f65f2140b4abf7a616cf8dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9675%2F&secure%5Burl_type%5D=linkedin_company_website)  
898 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Medium, 41% Large

#### What Do G2 Reviewers Say About Esker?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent customer support** of Esker, which enhances their experience and resolves issues efficiently.
- Users find Esker to be **easy to use** , especially appreciating its cloud-based access and helpful customer support.
- Users appreciate the **access flexibility** of Esker, allowing seamless use anytime and anywhere with strong data privacy.
- Users appreciate the **accessibility** of Esker, enjoying its cloud-based platform available anytime and anywhere.
- Users appreciate the **automation capabilities** of Esker, enhancing efficiency and streamlining processes across platforms.

##### Cons

- Users face **approval delays** due to excessive back-and-forth on the payment processing page, hindering efficiency.
- Users experience **an inefficient approval process** due to excessive information and slow task handling on payment pages.
- Users find the **complex workflow** frustrating, causing inefficiencies in payment processing and approval delays.
- Users face **inadequate notifications** leading to confusion and delays during payment processing, impacting efficiency and user experience.
- Users find the **limited payment options** frustrating, causing unnecessary delays and complications in processing transactions.

#### What Are Recent G2 Reviews of Esker?

**["Review of Esker Accounts Payable Solution"](https://www.g2.com/survey_responses/esker-review-8998000)**

**Rating:** 4.0/5.0 stars

_— Verified User in Manufacturing_

[Read full review](https://www.g2.com/survey_responses/esker-review-8998000)

**["I deal with contract management, planning and scheduling tasks to better streamline projects"](https://www.g2.com/survey_responses/esker-review-9120146)**

**Rating:** 4.5/5.0 stars

_— Muhammad Kashif K._

[Read full review](https://www.g2.com/survey_responses/esker-review-9120146)

#### What Are G2 Users Discussing About Esker?

- [What is Esker on Demand used for?](https://www.g2.com/discussions/what-is-esker-on-demand-used-for)

### [Floatbot](https://www.g2.com/products/floatbot/reviews)

Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer engagement, streamlining processes to empowering agents and employees, we are your partner in driving smarter, faster and impactful business interactions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Floatbot?

- **Language:** 1.7/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 0.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Floatbot?

- **Seller:** [Floatbot](https://www.g2.com/sellers/floatbot)
- **Year Founded:** 2020
- **HQ Location:** Milpitas , California
- **Twitter:** @floatbot  
1,764 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=773ef60012770d9c46c8f55d38c3e2796f058f76cbf4eca1cbd321d47b947563&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffloatbot%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 58% Small, 42% Medium

#### What Do G2 Reviewers Say About Floatbot?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Floatbot for its **ease of use** , highlighting its intuitive interface and seamless implementation.
- Users commend the **easy implementation** of Floatbot, appreciating its seamless and quick deployment across channels.
- Users love FloatBot's **intuitive and user-friendly interface** , making setup and management effortless for all team members.
- Users value FloatBot's **intuitive and user-friendly interface** , which simplifies campaign management for team members of all skill levels.
- Users appreciate the **24/7 support** from Floatbot, highlighting the team's readiness to assist at all times.

#### What Are Recent G2 Reviews of Floatbot?

**["FloatBot: Revolutionizing Outbound Cold Calling - A Game Changer for Our Business!"](https://www.g2.com/survey_responses/floatbot-review-8088397)**

**Rating:** 5.0/5.0 stars

_— Danny R._

[Read full review](https://www.g2.com/survey_responses/floatbot-review-8088397)

**["Highly recommended for Conversational Automation"](https://www.g2.com/survey_responses/floatbot-review-7665643)**

**Rating:** 5.0/5.0 stars

_— Bhavik M._

[Read full review](https://www.g2.com/survey_responses/floatbot-review-7665643)

### [Freshworks Customer Service Suite](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/reviews)

Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

**Average Rating:** 3.7/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Freshworks Customer Service Suite?

- **Language:** 5.8/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 5.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 0.8/10 (Category avg: 10/10)

#### Who Is the Company Behind Freshworks Customer Service Suite?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®
- **Ownership:** NASDAQ: FRSH

#### Who Uses This Product?

- **Company Size:** 71% Small, 14% Medium

#### What Do G2 Reviewers Say About Freshworks Customer Service Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Freshworks Customer Service Suite, facilitating quick setup and customer responses.
- Users value the **real-time chat functionality** in Freshworks for enhancing customer engagement and effectively managing queries.
- Users value the **real-time connectivity** of Freshworks Customer Service Suite, enhancing secure tracking and management of queries.
- Users appreciate the **responsive chat support** and the user-friendly nature of Freshworks Customer Service Suite.
- Users find the **dashboards insightful** , providing a quick overview of all data at a glance for effective management.

##### Cons

- Users face **integration issues** due to reliance on third-party tools, leading to a frustrating, time-consuming support process.
- Users experience **poor customer support** with lengthy communications and separate representatives for each issue, causing frustration.
- Users feel there are **improvements needed** to streamline features and enhance the overall user experience.
- Users face **insufficient support** with Freshworks, experiencing frustrating delays and inefficiencies in issue resolution.
- Users experience **limited multitasking** , which hinders their ability to manage multiple businesses efficiently.

#### What Are Recent G2 Reviews of Freshworks Customer Service Suite?

**["Easy to use"](https://www.g2.com/survey_responses/freshworks-customer-service-suite-review-10524988)**

**Rating:** 5.0/5.0 stars

_— Prerak J._

[Read full review](https://www.g2.com/survey_responses/freshworks-customer-service-suite-review-10524988)

**["Secure Ticket Tracking and Real-Time Customer Chat"](https://www.g2.com/survey_responses/freshworks-customer-service-suite-review-12385986)**

**Rating:** 5.0/5.0 stars

_— Arun K._

[Read full review](https://www.g2.com/survey_responses/freshworks-customer-service-suite-review-12385986)

### [Lang.ai](https://www.g2.com/products/lang-ai-lang-ai/reviews)

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

**Average Rating:** 4.9/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Lang.ai?

- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Lang.ai?

- **Seller:** [Lang.ai](https://www.g2.com/sellers/lang-ai)
- **Year Founded:** 2018
- **HQ Location:** New York, US
- **Twitter:** @\_langAI  
301 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f3fe711869e8c837c27c0f5fb0a540fc616cd658991513c2a9af1a1aa0181551&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flang-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Food Production
- **Company Size:** 63% Medium, 17% Large

#### What Are Recent G2 Reviews of Lang.ai?

**["Amazing way to structure customer data"](https://www.g2.com/survey_responses/lang-ai-review-9594572)**

**Rating:** 5.0/5.0 stars

_— Paolo B._

[Read full review](https://www.g2.com/survey_responses/lang-ai-review-9594572)

**["Saves time, easy to use, and crucial to our business"](https://www.g2.com/survey_responses/lang-ai-review-9043609)**

**Rating:** 4.5/5.0 stars

_— Kim S._

[Read full review](https://www.g2.com/survey_responses/lang-ai-review-9043609)

#### What Are G2 Users Discussing About Lang.ai?

- [What is Lang.ai used for?](https://www.g2.com/discussions/what-is-lang-ai-used-for)

### [Massively.ai](https://www.g2.com/products/massively-ai/reviews)

Massively is a Toronto-based conversational AI platform founded in 2014. We help businesses, creators, and enterprise brands automate conversations across their website, Instagram DMs, Facebook Messenger, and SMS — turning every interaction into an opportunity to serve, sell, and retain customers. MAT by Massively — No-Code AI Chatbot for Your Website Train an AI chatbot on your website content in minutes by entering your URL. MAT reads up to 50 pages, trains on your existing content, and is ready to answer customer questions in your voice — no developers, no data entry, no lengthy setup. Deploy to your website with one line of code, or connect to Instagram, Facebook Messenger, SMS, and Zendesk. Free plan available. Massively AI — GPT-Powered Smart Answers Massively AI goes beyond scripted responses. Trained on your website content, it synthesises accurate, on-brand answers to free-text questions your customers actually ask. Included in the Business plan at $39/month. Works across website chat, Instagram DMs, and Facebook Messenger from a single platform. DM Canvas — Shoppable Instagram & Messenger Storefront DM Canvas is the only visual, swipeable storefront delivered directly inside an Instagram DM or Facebook Messenger conversation. When a follower comments a keyword or sends a DM, Massively automatically replies with a branded carousel of up to 10 cards — images, headlines, descriptions, and buy buttons — all inside the social app. No redirect, no link-in-bio needed. Auto DM. Comment-to-Unlock Automatically DM anyone who comments a specific keyword on your Instagram post, Reel, Story, or Facebook post — instantly, 24/7, fully compliant with Meta's platform policies. Massively is a Meta Official Partner. Customer Service Automation Automate up to 80% of routine support questions across website, Instagram, Messenger, and SMS. Seamless live chat handoff to human agents when needed. Official Zendesk partner — creates tickets with full conversation context automatically. Entertainment & Engagement Custom conversational campaign builds for film studios, entertainment brands, gaming companies, and media publishers. ARGs, character chat AI personas, lore drops, sorting quizzes, countdown mechanics, and chat-enabled display ads. Clients include Paramount Pictures, Focus Features, CBS, and 20th Century Fox. Key results from our clients: 80% of support tickets automated — CALECIM® Professional Under 5 second response time — CALECIM® Professional 24% better lead-to-booking rate — Hello Sugar 400% more sign-ups vs link-in-bio — CALECIM® Comment-to-Unlock campaign 38 messages per user / 59% completion rate — Mission: Impossible campaign Integrations: Shopify, Webflow, Zendesk, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics Pricing: Free plan available (50 chats/month). Paid plans from $15/month. No credit card required. Meta Official Partner · Zendesk Official Partner · Trusted since 2014

**Average Rating:** 5.0/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Massively.ai?

- **Ease of Use:** 9.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Massively.ai?

- **Seller:** [Massively](https://www.g2.com/sellers/massively)
- **Year Founded:** 2014
- **HQ Location:** Toronto, CA
- **Twitter:** @massively\_ai  
447 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d218738395d5745609f09ef82ed5536057dcad1d9a3c102e28e03588d2126ced&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fget-massively%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 29% Medium

#### What Do G2 Reviewers Say About Massively.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **natural communication style** of Massively.ai, enhancing client engagement and branding effectively.
- Users value the **intuitive customer engagement** provided by Massively.ai, enhancing communication and branding for their clients.
- Users value the **intuitive and natural engagement** capabilities of Massively.ai, enhancing communication and audience connection.
- Users appreciate the **innovative communication style** of Massively.ai, enhancing engagement and branding for their clients.

#### What Are Recent G2 Reviews of Massively.ai?

**["Great tool. Great customer service."](https://www.g2.com/survey_responses/massively-ai-review-12960186)**

**Rating:** 5.0/5.0 stars

_— Nicole M._

[Read full review](https://www.g2.com/survey_responses/massively-ai-review-12960186)

**["Highly Effective and Easy to Use with Excellent Team Support"](https://www.g2.com/survey_responses/massively-ai-review-12763967)**

**Rating:** 5.0/5.0 stars

_— Greg T._

[Read full review](https://www.g2.com/survey_responses/massively-ai-review-12763967)

#### What Are G2 Users Discussing About Massively.ai?

- [What is Massively.ai used for?](https://www.g2.com/discussions/what-is-massively-ai-used-for)

### [Teneo.ai](https://www.g2.com/products/teneo-ai/reviews)

Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities and inject Generative AI control and save costs. Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors.

**Average Rating:** 4.5/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Teneo.ai?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Teneo.ai?

- **Seller:** [Teneo.ai](https://www.g2.com/sellers/teneo-ai)
- **Year Founded:** 2000
- **HQ Location:** Stockholm, SE
- **Twitter:** @teneo\_ai  
2,596 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38d6a8dd1d0876d769b7f129597f9fedfc7d0cf1ff7afc2cb073efbaf3d5d3a8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteneo-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
78 employees on LinkedIn®
- **Ownership:** STO: ASAI

#### Who Uses This Product?

- **Company Size:** 52% Small, 35% Large

#### What Do G2 Reviewers Say About Teneo.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Teneo.ai, enabling fast development and testing of conversational applications without extensive coding.
- Users value the **easy integrations** of Teneo.ai, facilitating quick connections with various external applications and APIs.
- Users appreciate Teneo.ai's **intuitive platform** with powerful NLP and seamless integration for building advanced conversational AI solutions.
- Users commend the **seamless integration capabilities** of Teneo.ai, enabling efficient connection with various external applications.
- Users value the **intuitive interface** of Teneo.ai, which simplifies chat flow creation and testing efficiency.

##### Cons

- Users find a **steep learning curve** with Teneo.ai, with some UI lag and confusion in linking intents.
- Users find the **poor interface design** of Teneo.ai to be slow and overwhelming, especially for beginners.
- Users find the **UX issues** in Teneo.ai, such as slow UI and complexity, hinder their overall experience.
- Users find the **complexity** of Teneo.ai challenging, especially when dealing with advanced features and custom scripting.
- Users find the **interface overwhelming and lacking modernity** , especially when navigating advanced features and custom scripting.

#### What Are Recent G2 Reviews of Teneo.ai?

**["Reliable, Traceable Conversational AI with Unmatched Orchestration and Guardrails"](https://www.g2.com/survey_responses/teneo-ai-review-12642614)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/teneo-ai-review-12642614)

**["Powerful, Professional Chatbot Platform—Best for Enterprises, Not Individuals"](https://www.g2.com/survey_responses/teneo-ai-review-11846230)**

**Rating:** 4.0/5.0 stars

_— M k._

[Read full review](https://www.g2.com/survey_responses/teneo-ai-review-11846230)

### [Zaion](https://www.g2.com/products/zaion/reviews)

Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. The same frustration remains today in client services. People are tired of waiting for simple requests & want things done fast. Advisors want to solve real problems & create shared value with their customers. At Zaion, we’ve built intelligent virtual agents who are able to replicate with 100% fidelity advisors’ abilities to greet & understand your customers’ requests. Our agents automate one in three conversations—we detect more emotional conversations so customers & advisors can treat each other with all the empathy & humanity that they deserve. Zaion handles a million conversations a month for Global 2000 customers—& puts the customer & the relationship front & center.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Zaion?

- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Zaion?

- **Seller:** [Zaion](https://www.g2.com/sellers/zaion)
- **Year Founded:** 2017
- **HQ Location:** Paris, FR
- **Twitter:** @Zaion  
3 Twitter followers
- **LinkedIn® Page:** [fr.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e281f8f953a4afce3232cb73513a9a4fc8457297c08dae59d81128fb64c12b6&secure%5Burl%5D=https%3A%2F%2Ffr.linkedin.com%2Fcompany%2Fzaion-conversational-ai-cx&secure%5Burl_type%5D=linkedin_company_website)  
104 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 50% Large, 33% Medium

#### What Are Recent G2 Reviews of Zaion?

**["A reliable partner"](https://www.g2.com/survey_responses/zaion-review-4825309)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/zaion-review-4825309)

**["An agile, friendly and reliable partner over the past years"](https://www.g2.com/survey_responses/zaion-review-4764918)**

**Rating:** 4.5/5.0 stars

_— Daniel M._

[Read full review](https://www.g2.com/survey_responses/zaion-review-4764918)

#### What Are G2 Users Discussing About Zaion?

- [What is Zaion used for?](https://www.g2.com/discussions/what-is-zaion-used-for)

### [Amelia](https://www.g2.com/products/amelia/reviews)

SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use the Amelia platform to deliver exceptional AI-powered experiences that drive business growth. Now enabled by our proprietary voice recognition technology and Agentic+ framework, Amelia AI agents speak, reason, and act — transforming how customers, employees, and patients interact with the brands they work with and rely on every day.

**Average Rating:** 4.4/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Amelia?

- **Language:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 0.8/10 (Category avg: 10/10)

#### Who Is the Company Behind Amelia?

- **Seller:** [SoundHound](https://www.g2.com/sellers/soundhound)
- **Year Founded:** 2005
- **HQ Location:** Santa Clara, California, United States
- **Twitter:** @SoundHound  
14,901 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5640aed335260785f866c7c883c45392fdce817ae04c48eb3cc68f3baf30122&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoundhound%2F&secure%5Burl_type%5D=linkedin_company_website)  
600 employees on LinkedIn®
- **Ownership:** NASDAQ: SOUN

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Large

#### What Do G2 Reviewers Say About Amelia?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Amelia's **multilingual capabilities and seamless integration** , enhancing customer satisfaction and simplifying deployment across platforms.
- Users appreciate the **real-time analytics and insights** provided by Amelia, enhancing their conversational experience significantly.
- Users appreciate the **reliable and smooth call management interface** of Amelia, enhancing team communication and tracking efficiency.
- Users value the **innovative natural language understanding** of Amelia, enhancing user interactions across various business applications.
- Users value the **seamless integration support** Amelia offers, enhancing its versatility across various platforms and use cases.

##### Cons

- Users find the **analytics dashboard lacking** in customization and insights, complicating their experience with Amelia.
- Users find the **difficult setup** of Amelia to be time-consuming, especially for specialized tasks and analytics customization.
- Users experience **frequent glitches** and find it challenging to design conversations with limited AI capabilities.
- Users are frustrated by the **limited AI capabilities** of Amelia, noting frequent glitches and inadequate NLP performance.
- Users find the **limited customization** of Amelia's analytics dashboard restricts their ability to gain deeper insights.

#### What Are Recent G2 Reviews of Amelia?

**["Reliable Virtual Assistant with Impressive Conversational AI"](https://www.g2.com/survey_responses/amelia-review-11018914)**

**Rating:** 5.0/5.0 stars

_— Krunal C._

[Read full review](https://www.g2.com/survey_responses/amelia-review-11018914)

**["Amelia Makes Work Profile Questions Easy"](https://www.g2.com/survey_responses/amelia-review-12669272)**

**Rating:** 5.0/5.0 stars

_— Thabakazi N._

[Read full review](https://www.g2.com/survey_responses/amelia-review-12669272)

#### What Are G2 Users Discussing About Amelia?

- [What is Amelia used for?](https://www.g2.com/discussions/what-is-amelia-used-for)

### [ClearTouch Operator](https://www.g2.com/products/cleartouch-operator/reviews)

ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries.

**Average Rating:** 4.5/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate ClearTouch Operator?

- **Language:** 7.9/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind ClearTouch Operator?

- **Seller:** [Cleartouch](https://www.g2.com/sellers/cleartouch)
- **Year Founded:** 2016
- **HQ Location:** Chennai, IN
- **Twitter:** @ClearTouchIn  
45 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9501de4189489046bc296842553813a1a3001bdc540f19841b28c5b1b0747576&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcleartouch-connect-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Medium, 44% Large

#### What Do G2 Reviewers Say About ClearTouch Operator?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ClearTouch Operator to be **easy to use** , providing a simple and informative platform for their needs.
- Users value the **wealth of features** in ClearTouch Operator, enjoying seamless integration and exceptional customer support.
- Users appreciate the **analytics capabilities** of ClearTouch Operator, allowing for effortless monitoring and reporting on agent performance.
- Users appreciate the **efficient call management** of ClearTouch Operator, enhancing contactability and enabling seamless API integrations.
- Users value the **call recording** feature of ClearTouch Operator for effective monitoring and enhanced oversight capabilities.

##### Cons

- Users find the **integration issues** with ClearTouch Operator frustrating due to slow response times and complex API requirements.
- Users experience **long delays** in responses for new requirements, finding the complex API calls tiresome and inefficient.
- Users face **long wait times** for new requirements, as the complex system hampers timely responses and integration.
- Users often face **technical issues** with ClearTouch Operator, particularly with slow API response times and complexity.

#### What Are Recent G2 Reviews of ClearTouch Operator?

**["Real time reporting, Tracking agent performance, Conversions and sales metrics"](https://www.g2.com/survey_responses/cleartouch-operator-review-10171690)**

**Rating:** 5.0/5.0 stars

_— Jitendra Prasad D._

[Read full review](https://www.g2.com/survey_responses/cleartouch-operator-review-10171690)

**["Best CRM tool in market."](https://www.g2.com/survey_responses/cleartouch-operator-review-10382288)**

**Rating:** 5.0/5.0 stars

_— Navneet K._

[Read full review](https://www.g2.com/survey_responses/cleartouch-operator-review-10382288)

### [ClearTalk](https://www.g2.com/products/cleartalk/reviews)

Clear Talk is a no code conversational voice AI platform that allows users and agencies to dial thousands of contacts at the click of a button. Whether you need appointment setting, customer support, interviews, customer touchpoints, or any other phone function you can think of, Clear Talk can automate the process. We integrate into thousands of different applications and CRM's for ease of use and convenience.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate ClearTalk?

- **Language:** 9.2/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 2.1/10 (Category avg: 10/10)

#### Who Is the Company Behind ClearTalk?

- **Seller:** [ClearTalk](https://www.g2.com/sellers/cleartalk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=002b881c81a4e055605a5582f91b98ee5a004ec097795a27b0db840a653beb09&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcleartalk-llc&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About ClearTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend ClearTalk for its **quick and efficient customer support** , enhancing their overall experience and satisfaction.
- Users appreciate the **intuitive analytics** of ClearTalk, making daily tasks and implementation effortless.
- Users appreciate the **impressive AI learning capabilities** of ClearTalk, benefiting from wide voice selection and quick support.
- Users praise the **quality of phone calls** with ClearTalk, highlighting exceptional support and ease of integration.
- Users are highly satisfied with **ClearTalk's excellent customer support** and continuous improvements, enhancing their overall experience.

##### Cons

- Users dislike the **UI design** of ClearTalk, feeling it detracts from an otherwise amazing experience.
- Users faced **technical issues** due to bugs, but ClearTalk addressed them with timely updates and fixes.

#### What Are Recent G2 Reviews of ClearTalk?

**["Top-Tier Conversational AI"](https://www.g2.com/survey_responses/cleartalk-review-10493602)**

**Rating:** 5.0/5.0 stars

_— Vincenzo F._

[Read full review](https://www.g2.com/survey_responses/cleartalk-review-10493602)

**["The best on the market"](https://www.g2.com/survey_responses/cleartalk-review-10346812)**

**Rating:** 5.0/5.0 stars

_— Andrew N._

[Read full review](https://www.g2.com/survey_responses/cleartalk-review-10346812)

### [Percept.AI](https://www.g2.com/products/percept-ai/reviews)

Percept.AI provides end-to-end AI-powered solutions for business to connect with and support their customers. Reduce your team’s workflow up to 60% with your tailored AI agent, and deliver a scalable, exceptional experience.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Percept.AI?

- **Language:** 8.9/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 9.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Percept.AI?

- **Seller:** [Percept.AI](https://www.g2.com/sellers/percept-ai)
- **Year Founded:** 2017
- **HQ Location:** Sunnyvale, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e5baf07c62410921935a6e823a6bc9e554045d6d2cdf76f0a76a7bf58a1ff1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6652394&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Percept.AI?

**["An AI made for an integrated support automation"](https://www.g2.com/survey_responses/percept-ai-review-8845734)**

**Rating:** 5.0/5.0 stars

_— Vince M._

[Read full review](https://www.g2.com/survey_responses/percept-ai-review-8845734)

**["Avoid repetitive request and be more productive"](https://www.g2.com/survey_responses/percept-ai-review-8922333)**

**Rating:** 4.5/5.0 stars

_— Kanan T._

[Read full review](https://www.g2.com/survey_responses/percept-ai-review-8922333)

### [TopCX](https://www.g2.com/products/topcx/reviews)

TopCX: AI-Powered Customer Service Transformation TopCX helps businesses elevate their customer service with cutting-edge AI solutions. By leveraging advanced AI and data-driven insights, it streamlines ticket resolutions, boosts agent efficiency, and enhances customer satisfaction. Designed for businesses of all sizes, TopCX seamlessly integrates with platforms like Zendesk and Salesforce, delivering high-quality AI-driven support at a budget-friendly price.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### Who Is the Company Behind TopCX?

- **Seller:** [TopCX](https://www.g2.com/sellers/topcx)
- **Year Founded:** 2024
- **HQ Location:** Sacramento , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d23f4e73cf740c71be2fc2672aa4ee2f62550976eec86c56eb5ee27e5ae0b553&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftopcx%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About TopCX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time actionable insights** provided by TOPCX, enabling smarter and quicker decision-making from customer feedback.
- Users value how TopCX's **artificial intelligence** effortlessly transforms customer feedback into actionable insights for quicker decision-making.
- Users value the **excellent customer support** of TopCX, appreciating the cooperative team and actionable insights from feedback.
- Users love the **efficient transformation of feedback** by TopCX into actionable insights, enabling quicker and smarter decisions.
- Users value the **real-time actionable insights** that TOPCX provides, enabling quicker and smarter decision-making.

##### Cons

- Users find that **integration issues** with reporting customization hinder their effectiveness with TopCX.
- Users note the **limited customization** in reporting features, which hinders their ability to tailor outputs effectively.
- Users note that the **poor reporting** features limit customization and integration, hindering effective analysis and insights.

#### What Are Recent G2 Reviews of TopCX?

**["Perfect for teams who want clarity without complexity."](https://www.g2.com/survey_responses/topcx-review-11124649)**

**Rating:** 5.0/5.0 stars

_— Subodh S._

[Read full review](https://www.g2.com/survey_responses/topcx-review-11124649)

**["TopCX REVIEW"](https://www.g2.com/survey_responses/topcx-review-11123887)**

**Rating:** 5.0/5.0 stars

_— Shashank J._

[Read full review](https://www.g2.com/survey_responses/topcx-review-11123887)

### [Blobfish AI](https://www.g2.com/products/blobfish-ai/reviews)

Blobfish AI is a conversational AI platform that specializes in voice-based simulations for call centers. Founded in 2024, the company offers tools to help call center agents and sales teams practice real-life customer interactions through AI-driven roleplay scenarios. The platform provides instant feedback, enabling users to improve soft skills, handle challenging conversations, and accelerate onboarding processes.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Blobfish AI?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Blobfish AI?

- **Seller:** [Blobfish AI](https://www.g2.com/sellers/blobfish-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d73291e6bd553161ae717c6b5eba675a996e11997ced3484eaa5c6adc18ffa89&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblobfish-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Blobfish AI?

**["Realistic Role-Play Training Made Effortless"](https://www.g2.com/survey_responses/blobfish-ai-review-12527630)**

**Rating:** 5.0/5.0 stars

_— Jeremy G._

[Read full review](https://www.g2.com/survey_responses/blobfish-ai-review-12527630)

**["Revolutionized Sales Training with Blobfish AI"](https://www.g2.com/survey_responses/blobfish-ai-review-12571457)**

**Rating:** 5.0/5.0 stars

_— Brett H._

[Read full review](https://www.g2.com/survey_responses/blobfish-ai-review-12571457)

### [ConnectPath CX](https://www.g2.com/products/connectpath-cx/reviews)

ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX

**Average Rating:** 4.6/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate ConnectPath CX?

- **Language:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind ConnectPath CX?

- **Seller:** [CloudHesive](https://www.g2.com/sellers/cloudhesive)
- **Company Website:** cloudhesive.com
- **Year Founded:** 2014
- **HQ Location:** Fort Lauderdale, Florida
- **Twitter:** @CloudHesive  
6,408 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e4a1f76ea7c50707beb0cb892c86b5dd30b6f9d2ae8b91e6e5afe995146ab326&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudhesive%2F&secure%5Burl_type%5D=linkedin_company_website)  
151 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Medium, 21% Small

#### What Do G2 Reviewers Say About ConnectPath CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy integrations** of ConnectPath CX, enhancing workflow and providing a seamless experience.
- Users appreciate the **smooth and user-friendly interface** of ConnectPath CX, enhancing navigation and overall experience.
- Users appreciate the **clean, modern interface** of ConnectPath CX, enhancing navigation and user experience during busy shifts.
- Users appreciate the **improved analytics and customization options** of ConnectPath CX, enhancing flexibility for all users.
- Users value the **enhanced connectivity** of ConnectPath CX, enjoying a clean interface and flexible analytics options.

##### Cons

- Users feel that **more tailored training resources** for ConnectPath CX would enhance their adaptation to the feature-rich platform.
- Users have noted **usability issues** as new updates often break previously functional features, leading to frustration.

#### What Are Recent G2 Reviews of ConnectPath CX?

**["Contact Centre Configuration Engineer"](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)**

**Rating:** 5.0/5.0 stars

_— Lucky J._

[Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)

**["Fantastic Team"](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)**

**Rating:** 4.0/5.0 stars

_— Shweta K._

[Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)

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[Browse Customer Service Automation Themes](/categories/customer-service-automation/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Customer service automation software is designed to provide AI-driven customer support capabilities to customer service teams to assist with low-level standard work. Low-level tasks like ticket resolutions for password resets, refunds, and technical issues are resolved entirely without human intervention. This capability dramatically increases operational resilience to high-traffic situations since such circumstances will have many duplicate support requests. It also allows customer service agents to improve and leverage their subject matter expertise to resolve more complex requests that can require in-depth policy knowledge and cross-team collaboration skills.

These products are powered by the same technology behind [intelligent virtual assistants](https://www.g2.com/categories/intelligent-virtual-assistants) and support help desk services through self-learning chatbots, intelligent routing to agents, troubleshooting guidance, and automating ticket resolutions. They have the ability to become smarter and improve their responses over time as they interact with customers. Integrations with [knowledge base software](https://www.g2.com/categories/knowledge-base), [multilingual customer support software](https://www.g2.com/categories/multilingual-customer-support), [CRM software](https://www.g2.com/categories/crm), and [help desk software](https://www.g2.com/categories/help-desk) is common to maximize access to training opportunities and other training data.

To qualify for inclusion in the Customer Service Automation category, a product must:

- Be purposed for application in the help desk and customer service environment
- Use conversational AI and natural language understanding (NLU) technology to process chat and ticket automation
- Provide intelligent case routing to a human agent
- Be adaptive and self-improving to continuously meet changing customer needs
- Integrate with existing knowledge bases, help desk, and CRM platforms

Show More

* * *

## How Do You Choose the Right Customer Service Automation Software?

### What You Should Know About Customer Service Automation Software

### **Customer Service Automation Software FAQs**

### What are the best customer support automation platforms for large corporations?

For large corporations, leading platforms combine AI-driven automation, omnichannel support, and enterprise-grade scalability. With that in mind, here are some [top enterprise customer service automation platforms](https://www.g2.com/categories/customer-service-automation/enterprise) to support your business based on G2 reviews:

- [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) automates case routing, knowledge management, and repetitive tasks through AI and integrates deeply with enterprise CRM data for intelligent service delivery.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) offers advanced AI, workforce engagement, and omnichannel orchestration, making it a leader in enterprise-grade customer experience management.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) automates customer interactions with AI, IVR, and predictive dialers, while providing real-time analytics and agent assist tools.
- [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews) enhances agent workflows through AI-powered macros, triggers, and bots to automate ticket resolution and reduce manual workload.

### What customer service automation software is best for medium-sized businesses?

For medium-sized businesses aiming to streamline and scale their support operations, [top mid-market customer service automation solutions](https://www.g2.com/categories/customer-service-automation/mid-market) on G2 include:

- [Intercom](https://www.g2.com/products/intercom/reviews) uses AI-powered chatbots and automated workflows to handle common customer inquiries, reduce response times, and seamlessly escalate complex issues to agents.
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) offers advanced AI and automation capabilities, including virtual agents, automated call routing, and proactive customer engagement to streamline contact center operations.
- [Gladly](https://www.g2.com/products/gladly/reviews) focuses on automating routine tasks and consolidating conversations across channels, allowing agents to deliver fast, personalized service without traditional ticketing.

### What’s the best customer service automation software for small businesses?

To help SMBs automate support and accelerate response times, [top small business customer service automation tools](https://www.g2.com/categories/customer-service-automation/small-business) like these offer powerful and easy-to-use solutions:

- [Smartsupp](https://www.g2.com/products/smartsupp/reviews) combines live chat with chatbot automation to answer common questions, qualify leads, and provide instant support without manual intervention.
- [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) offers advanced AI and natural language processing to automate customer interactions, assist human agents in real time, and provide scalable virtual support.
- [Textline](https://www.g2.com/products/textline/reviews) is a business texting platform that automates responses with saved replies, routing rules, and integrations. It helps small teams handle customer conversations efficiently and at scale.

### What’s the top-rated customer service automation app in the software industry?

In the software/SaaS industry, where speed, scalability, and seamless support are critical, **top-rated customer service automation apps** stand out for their AI-driven capabilities and user-friendly design. Leading solutions include:

- [Intercom](https://www.g2.com/products/intercom/reviews) is widely praised for its AI-powered chatbots, automated workflows, and proactive messaging, which help software companies deliver fast, personalized support at scale.
- [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews) is recognized for robust ticketing automation, intelligent routing, and easy integration with software development and CRM tools.
- [Gladly](https://www.g2.com/products/gladly/reviews) moves beyond traditional ticketing with conversation-based automation, using AI and automation rules to streamline repetitive support tasks, making it ideal for fast-growing software businesses.