Best Customer Self-Service Software - Page 28

ResVu

We build white-label software platforms for residential communities, including masterplanned communities, management companies and strata managers. Our products allow all parties involved to significantly increase the efficiency of a site, promote better decision making, and ultimately create a safer and more vibrant community.

Retail360

Petrosoft’s Retail360 mobile app is a comprehensive inventory and sales management app that allows you to stay out of your back office so you can spend time where your revenue is made, on the sales floor. The out-of-the-box integrations mean your Scan Data and inventory can be managed in real-time. Retail360 instantly syncs promotions, inventory, and sales data with your POS, handheld, or mobile devices 24/7.

RevoChat

RevoChat is an AI-powered customer support solution that leverages the advanced capabilities of Large Language Model. It provides businesses with prompt, personalized, and efficient customer service. RevoChat allows conversations to flow dynamically, making interactions more natural and satisfying for users. It can understand your business’s products or services and provide personalized customer support accordingly. RevoChat is available globally and can be used by businesses of all sizes.

Rossy AI

Rossy AI is a human-like 24/7 AI voice agents, a Premium White Glove Solution with no code, no IVR, and no missed calls.

Sapphire Media

We Simplify Your Customer Service Management With Artificial Intelligence. Access AI call transcripts, audio, customer agents, and savings insights—all in one powerful platform.

SEDCO Self Service Kiosk

Seekdown

Seekdown is an AI self-service platform that helps businesses turn their existing website, documentation, FAQ, pricing, policy, and support content into reliable AI-powered answers. With Seekdown, teams can launch an AI chatbot for their website or build a Smart Help Center powered by approved company content. Instead of sending visitors through lists of search results or generic chatbot responses, Seekdown provides direct answers with citations, source links, relevant snippets, and guided next steps that help users continue their journey. Seekdown is designed for support, customer success, product, and go-to-market teams that want to make their existing knowledge easier to find and use. The platform captures public web pages, documentation, help articles, support resources, and FAQs, structures them into approved AI knowledge, and publishes the right self-service experience for customers, prospects, or website visitors. Key capabilities include AI website chatbots, AI help centers, cited answers, approved source controls, branded assistant experiences, guided next-step recommendations, content refresh workflows, and feedback insights that reveal gaps in documentation or repeated customer questions. Businesses use Seekdown to help visitors find answers from trusted company content, reduce repetitive support and pre-sales questions, improve content discoverability, and create a more helpful self-service experience without replacing the source material customers rely on. Seekdown can be launched from a public URL, reviewed by teams, and published with a lightweight website snippet.

Selvo

Selvo is AI customer service software for small SaaS teams where founders, engineers and support all answer customers. Help center, live chat, shared inbox and an AI agent in one product. Most support tools charge for every person who might reply, so small teams end up deciding who is allowed to answer. Selvo works the other way around: Pro includes the whole team for $99 a month, and adding people never changes the price. Who it's for: small SaaS teams, roughly 2 to 15 people, where the founder, the engineers and the first support hire all answer customers. Teams that want their help center, chat and inbox in one place, with an AI agent that takes the repeat questions. What's in it: - AI agent. Answers chat from your help center and up to three website sources, links the article it used, and hands anything else to your team with a note on what was asked and what it tried. - Shared inbox. Chat and email together, with assignments, internal notes, mentions, tags, macros and keyboard shortcuts. - Help center. Hosted and searchable, on your own domain on Pro, with article feedback and SEO controls. - Live chat widget. Embeddable, with identity verification and a full SDK. - Tickets. Customer, back-office and tracker tickets, with custom types, states and a ticket form in the widget. - Reports. Conversations, responsiveness, CSAT, teammates and tickets. - For developers. A REST API, an MCP server for Claude and Cursor, and a CLI. Pricing: Starter is $39 a month for one person. Pro is $99 a month with unlimited team members and five help centers. The AI agent is $0.10 per conversation and free when it hands off. There is a 14-day free trial of Pro and no free plan. Switching: Selvo imports your articles, conversations, tickets and contacts, agents from Intercom, Zendesk, Help Scout, Freshdesk and Crisp. Selvo does the everyday support job: answering customers across chat, email and a help center, with AI taking the repeat questions. Phone support, SSO and SLAs are part of it. Founder-built and independent. We run our own support on Selvo.

ShowHows

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.

smao

smao is a cloud-based AI phone assistant that handles first-level support calls around the clock, ensuring no caller ever hears hold music or busy signals. Hosted entirely in EU data centers, it guarantees 100 % GDPR compliance and keeps all voice data securely within Europe. At its core, smao relies on a fully customizable knowledge base and glossary. You simply upload FAQs, product guides and internal terminology, and smao uses that structured content to deliver accurate, on-brand answers to routine inquiries without any human intervention. If a question falls outside its scope, smao’s intelligent call routing engine steps in. Based on rules you configure, it automatically forwards complex issues to the right department or agent, complete with caller context and transcript. Callers enjoy a seamless experience thanks to DTMF-driven menus that let them enter PINs, account numbers or menu selections directly on their telephone keypad. This removes friction from authentication and self-service workflows. Behind the scenes, every conversation is transcribed and analyzed in real time for sentiment, keywords and resolution paths. That data is turned into tickets or reports and pushed into your existing systems, so you can track support performance without any manual effort. smao currently supports German, English, French, Italian and Swiss German, with other languages available upon request. One-click integrations connect smao to more than 20 popular platforms—including HubSpot, Freshdesk, Jira Service Desk, Zendesk, Salesforce Service Cloud, Microsoft 365, Slack and cal.com—so transcripts, tickets and call data flow directly into your workflows within minutes, with no coding required. By automating up to 60 % of repetitive calls, smao frees your support team to focus on higher-value work and strategic initiatives. Response times shrink to under five seconds, even during peak traffic or holidays, boosting customer satisfaction and loyalty. Real-time dashboards give you complete visibility into call volumes, peak periods, frequently asked questions and routing success rates. Those insights help you continuously refine your support strategy, reduce operational costs and achieve a rapid return on investment. smao scales seamlessly from small offices handling a handful of daily calls to large contact centers processing thousands of interactions without adding headcount or hardware. Setup takes only a few clicks, and an intuitive web interface lets you manage knowledge content, routing rules, access permissions and reporting without IT involvement. Role-based permissions and multi-tenant isolation ensure that each department or subsidiary sees only the data and functionality that matters to them. Service providers across IT, e-commerce, finance, healthcare and professional services trust smao to transform their phone support. By combining AI-driven automation, deep system integrations and unwavering data protection, smao delivers a consistent, always-on support experience that drives efficiency, reduces costs and strengthens customer relationships. Try smao free for 14 days—no credit card required—at https://smao.ai/sign-up and discover how AI-powered voice automation can revolutionize your support operations.

Sol Helps

Sol Helps helps teams turn customer questions into clear, decision-ready product insights. Instead of relying on surveys, assumptions, or delayed analytics, Sol Helps captures the actual questions users ask—from help docs, onboarding flows, and embedded chat—and transforms them into structured signals about confusion, friction, and unmet expectations. The platform automatically groups questions into themes, tracks how those themes evolve over time, and highlights where users are getting stuck, unsure, or blocked. This allows product, UX, and documentation teams to prioritize fixes based on real user behavior—not guesswork. Sol Helps is designed to be lightweight to deploy and respectful of user privacy. It integrates directly into existing documentation or product surfaces, requires no training data to get started, and provides insights that are easy to share across teams. Best for: Product teams, UX designers, documentation teams, and SaaS companies that want clearer insight into what users don’t understand—and what to fix next. Key benefits: • Capture real user questions at the moment confusion occurs • Automatically group questions into actionable themes • Track trends in user understanding over time • Identify high-impact documentation and onboarding gaps • Make product decisions grounded in direct user signals

Solvpath

Solvpath transfers your inbound support inquiries, to a quick, dependable, visual solution, empowering customers to resolve, basic and complex consumer tasks on their own.

Sourceteller

Sourceteller is an AI customer-support assistant that answers questions from your own documents and website, with a citation on every answer. Upload your PDFs, Word files, spreadsheets and presentations, or point it at your website, and within minutes customers and staff can ask questions in plain language and get accurate answers that show exactly which document and page they came from. If the answer isn’t in your material, Sourceteller says so instead of guessing. It is built for businesses that answer the same questions every day — support teams, help desks, e-commerce stores, service companies, schools, clinics and agencies. Instead of a scripted chatbot or a static FAQ page, you get a knowledge-base assistant that reads your real policies, product guides, price lists and manuals, and keeps them current when you re-upload a file or your site changes. One assistant works across every channel your customers use. Add the embeddable chat widget to any website, including Shopify, with a single snippet. Share a public link or QR code. Connect a Telegram bot. And let customers simply talk to it: Sourceteller includes an AI voice agent that answers spoken questions in the browser or on a real phone line, with natural speech and the same cited knowledge behind it. It answers in 72 written languages and holds voice conversations in more than 36, so one setup serves customers in English and in their own language — in chat or on a call. You stay in control. Choose topics the assistant should politely decline, set when it should hand a conversation over to a person, and cap daily usage. The dashboard shows every question asked, what was answered, what wasn’t — revealing gaps in your documentation — and exactly what each answer cost. Behind the scenes, Sourceteller uses retrieval-augmented generation (RAG) with hybrid semantic and keyword search, so answers are grounded in your content rather than the model’s general knowledge. Each workspace’s documents are isolated and never shared with other workspaces or used to answer anyone else’s questions. Pricing is simple and usage-based. There are no subscriptions and no feature tiers: every account gets every feature, including voice, the widget, Telegram and all languages. You buy credit packs and spend them only on what you use; uploading files is free, and credits never expire. New workspaces start with free credits and need no card, so you can load your documents, put the widget on your site and hear it handle a real call before spending anything. Sourceteller turns the documents you already have into a support assistant that answers instantly, cites its sources and works on every channel — day and night. Get your Free 1000 Credit with : https://sourceteller.com/?utm_source=g2&utm_medium=listing&utm_campaign=directory

Spindle Self Serve

Spindle Self Serve is an intuitive, easy-to-use online customer portal that empowers your customers to securely access their own account information anytime, anywhere. From invoices and credit notes to statements and order history, it provides real-time visibility into key account details, reducing the need for manual enquiries and freeing up your team’s time. By giving both customers and staff instant access to accurate, up-to-date information, Spindle Self Serve enhances transparency, improves customer satisfaction, and streamlines communication across your business. To find out how Spindle Self Serve can help your business contact Draycir today E: sales@draycir.com T: +44 116 2553010 or visit our website for further details https://www.draycir.com/draycir-products/spindle-self-serve/ Spindle Self Serve is part of the Spindle Document Management suite of products and connects with Sage 200cloud Professional in UK and Europe

Stames

Stames is a platform that helps businesses improve their customer services through powerful tools and data. From sales pipeline tools to APIs that makes it easier to access customer data, requests, queries, complaints, feedback and much more. Stames connects teams to customers and helps businesses monitor, track & respond to the needs of their customers effectively & effortlessly.