Best Customer Self-Service Software - Page 28

Retail360

Petrosoft’s Retail360 mobile app is a comprehensive inventory and sales management app that allows you to stay out of your back office so you can spend time where your revenue is made, on the sales floor. The out-of-the-box integrations mean your Scan Data and inventory can be managed in real-time. Retail360 instantly syncs promotions, inventory, and sales data with your POS, handheld, or mobile devices 24/7.

RevoChat

RevoChat is an AI-powered customer support solution that leverages the advanced capabilities of Large Language Model. It provides businesses with prompt, personalized, and efficient customer service. RevoChat allows conversations to flow dynamically, making interactions more natural and satisfying for users. It can understand your business’s products or services and provide personalized customer support accordingly. RevoChat is available globally and can be used by businesses of all sizes.

Rossy AI

Rossy AI is a human-like 24/7 AI voice agents, a Premium White Glove Solution with no code, no IVR, and no missed calls.

Sapphire Media

We Simplify Your Customer Service Management With Artificial Intelligence. Access AI call transcripts, audio, customer agents, and savings insights—all in one powerful platform.

SEDCO Self Service Kiosk

Seekdown

Seekdown is an AI self-service platform that helps businesses turn their existing website, documentation, FAQ, pricing, policy, and support content into reliable AI-powered answers. With Seekdown, teams can launch an AI chatbot for their website or build a Smart Help Center powered by approved company content. Instead of sending visitors through lists of search results or generic chatbot responses, Seekdown provides direct answers with citations, source links, relevant snippets, and guided next steps that help users continue their journey. Seekdown is designed for support, customer success, product, and go-to-market teams that want to make their existing knowledge easier to find and use. The platform captures public web pages, documentation, help articles, support resources, and FAQs, structures them into approved AI knowledge, and publishes the right self-service experience for customers, prospects, or website visitors. Key capabilities include AI website chatbots, AI help centers, cited answers, approved source controls, branded assistant experiences, guided next-step recommendations, content refresh workflows, and feedback insights that reveal gaps in documentation or repeated customer questions. Businesses use Seekdown to help visitors find answers from trusted company content, reduce repetitive support and pre-sales questions, improve content discoverability, and create a more helpful self-service experience without replacing the source material customers rely on. Seekdown can be launched from a public URL, reviewed by teams, and published with a lightweight website snippet.

ShowHows

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.

Small Business Chatbot

Small Business Chatbot is a 24/7 conversational AI solution that empowers small businesses to win more customers and provide outstanding service without constant monitoring. Designed to engage website visitors, capture leads, and deliver personalized customer support, Small Business Chatbot ensures that every conversation is addressed, even while you're away. Key Features AI-Powered Responses Trained to handle complex conversations and respond precisely as per your preferences. Effortless Lead Capture Converts visitors into leads by capturing contact details and nurturing prospects. Conversation Inbox Transition All interactions are delivered directly to your inbox for easy follow-up. Customizable Chat Widget Easily configure the chat widget's appearance and behavior to suit your brand. Seamless Website Integration Get set up in under a minute—simply add your website and start customizing.

smao

smao is a cloud-based AI phone assistant that handles first-level support calls around the clock, ensuring no caller ever hears hold music or busy signals. Hosted entirely in EU data centers, it guarantees 100 % GDPR compliance and keeps all voice data securely within Europe. At its core, smao relies on a fully customizable knowledge base and glossary. You simply upload FAQs, product guides and internal terminology, and smao uses that structured content to deliver accurate, on-brand answers to routine inquiries without any human intervention. If a question falls outside its scope, smao’s intelligent call routing engine steps in. Based on rules you configure, it automatically forwards complex issues to the right department or agent, complete with caller context and transcript. Callers enjoy a seamless experience thanks to DTMF-driven menus that let them enter PINs, account numbers or menu selections directly on their telephone keypad. This removes friction from authentication and self-service workflows. Behind the scenes, every conversation is transcribed and analyzed in real time for sentiment, keywords and resolution paths. That data is turned into tickets or reports and pushed into your existing systems, so you can track support performance without any manual effort. smao currently supports German, English, French, Italian and Swiss German, with other languages available upon request. One-click integrations connect smao to more than 20 popular platforms—including HubSpot, Freshdesk, Jira Service Desk, Zendesk, Salesforce Service Cloud, Microsoft 365, Slack and cal.com—so transcripts, tickets and call data flow directly into your workflows within minutes, with no coding required. By automating up to 60 % of repetitive calls, smao frees your support team to focus on higher-value work and strategic initiatives. Response times shrink to under five seconds, even during peak traffic or holidays, boosting customer satisfaction and loyalty. Real-time dashboards give you complete visibility into call volumes, peak periods, frequently asked questions and routing success rates. Those insights help you continuously refine your support strategy, reduce operational costs and achieve a rapid return on investment. smao scales seamlessly from small offices handling a handful of daily calls to large contact centers processing thousands of interactions without adding headcount or hardware. Setup takes only a few clicks, and an intuitive web interface lets you manage knowledge content, routing rules, access permissions and reporting without IT involvement. Role-based permissions and multi-tenant isolation ensure that each department or subsidiary sees only the data and functionality that matters to them. Service providers across IT, e-commerce, finance, healthcare and professional services trust smao to transform their phone support. By combining AI-driven automation, deep system integrations and unwavering data protection, smao delivers a consistent, always-on support experience that drives efficiency, reduces costs and strengthens customer relationships. Try smao free for 14 days—no credit card required—at https://smao.ai/sign-up and discover how AI-powered voice automation can revolutionize your support operations.

Sol Helps

Sol Helps helps teams turn customer questions into clear, decision-ready product insights. Instead of relying on surveys, assumptions, or delayed analytics, Sol Helps captures the actual questions users ask—from help docs, onboarding flows, and embedded chat—and transforms them into structured signals about confusion, friction, and unmet expectations. The platform automatically groups questions into themes, tracks how those themes evolve over time, and highlights where users are getting stuck, unsure, or blocked. This allows product, UX, and documentation teams to prioritize fixes based on real user behavior—not guesswork. Sol Helps is designed to be lightweight to deploy and respectful of user privacy. It integrates directly into existing documentation or product surfaces, requires no training data to get started, and provides insights that are easy to share across teams. Best for: Product teams, UX designers, documentation teams, and SaaS companies that want clearer insight into what users don’t understand—and what to fix next. Key benefits: • Capture real user questions at the moment confusion occurs • Automatically group questions into actionable themes • Track trends in user understanding over time • Identify high-impact documentation and onboarding gaps • Make product decisions grounded in direct user signals

Solvpath

Solvpath transfers your inbound support inquiries, to a quick, dependable, visual solution, empowering customers to resolve, basic and complex consumer tasks on their own.

Spindle Self Serve

Spindle Self Serve is an intuitive, easy-to-use online customer portal that empowers your customers to securely access their own account information anytime, anywhere. From invoices and credit notes to statements and order history, it provides real-time visibility into key account details, reducing the need for manual enquiries and freeing up your team’s time. By giving both customers and staff instant access to accurate, up-to-date information, Spindle Self Serve enhances transparency, improves customer satisfaction, and streamlines communication across your business. To find out how Spindle Self Serve can help your business contact Draycir today E: sales@draycir.com T: +44 116 2553010 or visit our website for further details https://www.draycir.com/draycir-products/spindle-self-serve/ Spindle Self Serve is part of the Spindle Document Management suite of products and connects with Sage 200cloud Professional in UK and Europe

Stames

Stames is a platform that helps businesses improve their customer services through powerful tools and data. From sales pipeline tools to APIs that makes it easier to access customer data, requests, queries, complaints, feedback and much more. Stames connects teams to customers and helps businesses monitor, track & respond to the needs of their customers effectively & effortlessly.

Starmind

Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies the best colleague to help solve a problem, regardless of their title, department or location. Some of the world`s largest organizations are currently using Starmind to boost productivity, break down silos, retain knowledge, and help new joiners get up to speed. With a 98% resolution rate, it puts a stop to endless searching, solves the problem of information overload and removes the need for inefficient knowledge management and sharing tools. Starmind transforms the way the world works by freeing expert knowledge for everyone.

Average Rating: 4.8/5.0

Total Reviews: 14

Table Duck

The #1 Customer Service and Automation platform. Manage and automate your customer conversations, all in one place.