Best Customer Self-Service Software - Page 25
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
MotionCX is an omni-channel CCaaS platform that empowers agents to deliver better, more personalized customer experiences right out of the box. Agents see a consolidated customer profile in a single v
- Overview
- User Satisfaction
- Seller Details
Create multi-agent AI chatbots that automate customer interactions, capture leads organically, and minimize operational costs—all without needing coding skills, in a simple and user-friendly interface
- Overview
- User Satisfaction
- Seller Details
MyProvider is a customer self-service software solution for internet providers that helps end users set up, manage and troubleshoot their home internet connection through a single mobile application.
- Overview
- User Satisfaction
- Seller Details
Yelp and Thumbtack response system with AI-powered customer communication. Integrates with CRMs, Zapier, and messaging platforms (Slack, WhatsApp, SMS). Features lead management interface for centrali
- Overview
- User Satisfaction
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Our customer support software inclues a powerful knowledge base feature to help educate your customers.
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- User Satisfaction
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Orin is the first customer support platform coming with pre-trained AI Agents, for Fintech companies. It gives a single stack of Ticketing, modern Chat widget, Feedback surveys, and Knowledge base alo
- Overview
- User Satisfaction
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Ozmo is the single, authoritative source of tech support for device, app and services answers. Expect an increase in customer satisfaction and call deflection through a single, authoritative source of
- Overview
- User Satisfaction
- Seller Details
We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2018 in the heart of Berlin, Parloa has
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Meet Phonely, an AI receptionist that answers your phone like a person, All while never–forgetting information, having a bad day, or, well, sleeping.
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- User Satisfaction
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Self Service applications built with your Customer in mind
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- User Satisfaction
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WhatsApp Multi Agent & Omni Channel Platform
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- User Satisfaction
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PingNow ai: Revolutionizing Customer Engagement with Custom AI Agents PingNow ai empowers businesses to create intelligent AI agents in just minutes. From managing website queries to streamlining Wha
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Wix plugin to answer customer questions using ChatGPT.
- 100% Mid-Market
3 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Pypestream delivers a conversational AI platform that transforms how businesses engage and empower their customers. Together with a library of microapps and built-in professional services we deliver
- 100% Mid-Market
- 33% Small-Business
4,846 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Qelp is the global leader in online self-service software for any device and service. With over 70+ clients worldwide we are responsible for the online support experience of over 400 million end-users
