# Best Customer Self-Service Software - Page 25

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 427

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,200+ Authentic Reviews
- 427+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### Document360

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-15T10%3A24%3A44Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=60129&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Fpage%3D25&secure%5Btoken%5D=9b555e74835e859d6b111bf4cd64af1520c16f04ca223ff4711d38e8684a181c&secure%5Burl%5D=https%3A%2F%2Fdocument360.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3DG2clicks&secure%5Burl_type%5D=custom_url)

### [HDA ESM](https://www.g2.com/products/hda-esm/reviews)

HDA ESM is the AI-powered Enterprise Service Management platform by PAT (Zucchetti Group) that keeps enterprises running. It unifies IT and business service workflows — ITSM, HR, facilities, customer care — in one omnichannel platform with native AI, no-code automation, and rapid time-to-value. Trusted by enterprise organizations across banking, energy, retail, and manufacturing, HDA ESM delivers ServiceNow-class capabilities with European data sovereignty and a fraction of the complexity. 𝐇𝐃𝐀 - 𝐊𝐞𝐞𝐩𝐬 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞𝐬 𝐑𝐮𝐧𝐧𝐢𝐧𝐠. HDA is the Enterprise Service Management (ESM) platform developed by PAT, a Zucchetti Group company and the leading Italian native player in the ESM market. HDA enables medium and large organizations to design, automate, and continuously improve every service process - from IT Service Management to HR, facilities, procurement, and customer care - on a single, unified platform. 𝐎𝐧𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, 𝐞𝐯𝐞𝐫𝐲 𝐬𝐞𝐫𝐯𝐢𝐜𝐞. HDA combines an ITIL-aligned service desk, a powerful no-code/low-code workflow engine, a self-service portal, omnichannel request management (email, web, chat, phone), SLA and contract management, CMDB integration, and advanced reporting dashboards. Business departments can launch new digital services in days, not months, without writing code. 𝐀𝐈 𝐚𝐭 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞. HDA embeds artificial intelligence throughout the service lifecycle: intelligent ticket classification and routing, an AI-powered virtual agent that resolves requests before they ever reach an operator, agent-assist suggestions, and knowledge automation. The upcoming DEFLECTION release pushes this further, focusing on autonomous resolution and dramatic reduction of L1 workload — measurably lowering cost-per-ticket while improving employee and customer experience. 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞-𝐠𝐫𝐚𝐝𝐞, 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐛𝐮𝐫𝐝𝐞𝐧. Organizations choose HDA as a concrete alternative to overweight ITSM suites: faster implementation, transparent licensing, direct access to the vendor's own consultants, and full European data sovereignty — a critical requirement for banks, utilities, healthcare, and public administration. 𝐏𝐫𝐨𝐯𝐞𝐧 𝐚𝐭 𝐬𝐜𝐚𝐥𝐞. PAT serves 350+ clients - 80% of them enterprise - across 50 countries, spanning banking, insurance, energy, manufacturing, retail, telco, and the public sector. Customers rely on HDA to manage millions of service interactions per year, with deployments ranging from mid-market service desks to 200,000+ user environments. 𝐖𝐡𝐲 𝐭𝐞𝐚𝐦𝐬 𝐥𝐨𝐯𝐞 𝐇𝐃𝐀: rapid time-to-value, genuine flexibility of the process engine, an AI roadmap that delivers today, and a vendor that acts as a partner - not a ticket number. HDA. Keeps Enterprises Running

#### Who Is the Company Behind HDA ESM?

- **Seller:** [Pat - Zucchetti Group](https://www.g2.com/sellers/pat-zucchetti-group)
- **Year Founded:** 1992
- **HQ Location:** Montebelluna, Veneto
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cba214c21539e1d69bbe66ef3a7b8d9381600524985f2d5f8ebfb9f6dfd6cfd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpat-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
132 employees on LinkedIn®
- **Phone:** 0423 600 531

### [HelperHat](https://www.g2.com/it/products/helperhat/reviews)

HelperHat è un software di supporto clienti alimentato da intelligenza artificiale progettato per assistere le aziende nel fornire un servizio clienti affidabile e conveniente direttamente dai loro siti web. Installando HelperHat sul tuo sito, la tua azienda può offrire supporto clienti 24/7 alimentato da AI, garantendo che le richieste dei clienti siano gestite in modo efficiente, rapido e accurato. Disponibile su iOS, Android e Web, HelperHat rende facile gestire il supporto clienti su tutte le piattaforme. Caratteristiche principali: Chat dal vivo alimentata da AI: Sfrutta la tecnologia AI avanzata per fornire risposte immediate e accurate utilizzando contenuti direttamente dal tuo sito web e file caricati. Integrazione facile: Compatibile con il 99,99% dei siti web, inclusi WordPress, Shopify, Wix e Squarespace. Basta aggiungere un frammento di codice per iniziare. Accesso multipiattaforma: Gestisci il supporto clienti senza sforzo su piattaforme iOS, Android e Web. Interfaccia personalizzabile: Abbina la bolla della chat al tuo branding con una selezione di 20 icone vivaci. Collaborazione del team: Aggiungi più membri del team senza costi aggiuntivi per gestire il supporto clienti, permettendo passaggi fluidi quando l'assistenza AI non è sufficiente. Notifiche in tempo reale: Ricevi notifiche push istantanee ed email ogni volta che un cliente richiede un agente dal vivo, garantendo un intervento umano tempestivo. Filtraggio dello spam: Concentrati sulle richieste genuine con il rilevamento dello spam alimentato da AI che mantiene la tua casella di posta libera da ingombri. Chat simultanee illimitate: Gestisci un numero illimitato di richieste dei clienti contemporaneamente senza ritardi. Perché scegliere HelperHat? HelperHat si distingue fornendo la soluzione più conveniente per le aziende che mirano a migliorare il supporto clienti senza risorse estese. I suoi modelli AI avanzati garantiscono alta precisione, estraendo informazioni direttamente dal tuo sito web e documenti caricati per fornire risposte aggiornate. A differenza di altri servizi, HelperHat consente membri del team illimitati senza costi aggiuntivi, rendendolo ideale per le aziende in crescita. Eleva la tua esperienza di supporto clienti Fornisci un servizio eccezionale 24 ore su 24 e mantieni i tuoi clienti soddisfatti con HelperHat. Per ulteriori informazioni, visita il sito web di HelperHat.

#### Who Is the Company Behind HelperHat?

- **Venditore:** [Nunuworks](https://www.g2.com/it/sellers/nunuworks)
- **Sede centrale:** N/A
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 dipendenti su LinkedIn®

### [Heyy](https://www.g2.com/products/heyy-group-heyy/reviews)

Heyy is an AI employee platform that handles customer conversations across WhatsApp, Instagram, Facebook, and Live Chat. It autonomously manages repetitive interactions while intelligently escalating complex cases to your human team. By deploying AI employees across your messaging channels, you can automate 80% of customer conversations - including order status, FAQs, bookings, and lead qualification -while ensuring the 20% requiring human judgment are seamlessly handed off to your team with full context preservation. The platform provides a unified inbox across all channels and scales instantly without hiring or training delays. Beyond AI conversations, Heyy includes campaigns, a mini CRM, and advanced automation builder that lets you create complex scenarios combining AI responses, predefined message flows, and human agent handoffs. You're not limited to AI-only interactions - design multi-step journeys where AI handles initial engagement, automated flows deliver targeted messages, and your team steps in for high-value conversations. This flexibility enables sophisticated customer communication strategies that adapt to each interaction's complexity.

#### Who Is the Company Behind Heyy?

- **Seller:** [Heyy Group](https://www.g2.com/sellers/heyy-group)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78d9de4c64598e096f7345ae60bd58de3fae3d8480c2ce84440d905f3ab4c6fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheyy-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [InfiniteKM Contact Centers](https://www.g2.com/products/infinitekm-contact-centers/reviews)

InfiniteKM provides easy access to the knowledge needed to deliver consistent CX results, aligned to corporate objectives, across all channels.

#### Who Is the Company Behind InfiniteKM Contact Centers?

- **Seller:** [InfiniteKM](https://www.g2.com/sellers/infinitekm)
- **Year Founded:** 2012
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6814637c79619b06d95a2500bd98663f90fdf0846b7d09e8b3363c53761545cd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11173416&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Interactions IVA](https://www.g2.com/products/interactions-iva/reviews)

With Interactions Intelligent Virtual Assistant, it's easier than ever for you and your customers to interact and get things done.

#### Who Is the Company Behind Interactions IVA?

- **Seller:** [Interactions](https://www.g2.com/sellers/interactions)
- **Year Founded:** 2004
- **HQ Location:** Franklin, US
- **Twitter:** @interactionsco  
1,975 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ddc9bf6911b7e4895758a434e49c39d70fe2ce31097381492c6aeab0ae517c03&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finteractions-corporation%2F&secure%5Burl_type%5D=linkedin_company_website)  
267 employees on LinkedIn®

### [Invent](https://www.g2.com/it/products/invent/reviews)

Invent AI Assistants: Piattaforma AI Omnicanale per Servizio Clienti Automatizzato, Automazione di Voice & Chatbot, e Soluzioni White‑Label Invent AI Assistants è una potente piattaforma AI omnicanale che consente alle aziende di creare, distribuire e gestire assistenti virtuali intelligenti per chat, voce e supporto di agenti dal vivo su tutti i principali canali e piattaforme di messaggistica. La nostra soluzione permette alle aziende di offrire un'automazione del servizio clienti rapida, coerente e scalabile, riducendo significativamente il costo per conversazione e migliorando la soddisfazione del cliente. Invent si integra perfettamente con oltre 140 strumenti aziendali, WhatsApp Business, Instagram, Gmail, inclusi i principali CRM, fornitori di email, calendari e gateway di pagamento, permettendo agli assistenti AI di automatizzare azioni aziendali reali come prenotare appuntamenti, elaborare pagamenti, aggiornare record e altro ancora. A differenza dei chatbot di base che si limitano a rispondere, gli assistenti AI di Invent agiscono e risolvono le richieste dei clienti dall'inizio alla fine. Progettata per le esigenze delle imprese moderne, la nostra piattaforma offre: ✧ Casella di posta unificata per una collaborazione senza soluzione di continuità tra AI e agenti di supporto umani ✧ Supporto multi-organizzazione e multi-verticale per agenzie o grandi imprese ✧ Analisi avanzate per approfondimenti azionabili e monitoraggio delle prestazioni ✧ Integrazioni personalizzate per adattarsi a qualsiasi flusso di lavoro ✧ Sicurezza conforme a SOC 2 Tipo II per la massima tranquillità ✧ Nessun limite al numero di assistenti AI, casi d'uso o agenti di supporto Invent è anche una piattaforma di assistenti AI completamente white-label, personalizza branding, logo, dominio, portale di supporto, ruoli e permessi in modo che il tuo servizio clienti digitale sembri interamente tuo. Scopri il modo più semplice per lanciare l'automazione del supporto clienti omnicanale, integra con il tuo software preferito con un clic e offri esperienze clienti più intelligenti e veloci su chat, voce e app di messaggistica.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Invent?

- **Venditore:** [Zydeer](https://www.g2.com/it/sellers/zydeer)
- **Anno di Fondazione:** 2025
- **Sede centrale:** Miami, Florida, US 
- **Twitter:** @UseInvent  
146 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffb9a3df2b436b1e9ccb7ea15a14fccb74344f10d4a68886e0a2daafb138ec23&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzydeer%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Invent?

**["Intuitivo ed Efficace per Automatizzare i Processi"](https://www.g2.com/it/survey_responses/invent-review-13236410)**

**Rating:** 5.0/5.0 stars

_— Héctor G._

[Read full review](https://www.g2.com/it/survey_responses/invent-review-13236410)

### [iX Hello](https://www.g2.com/products/ix-hello/reviews)

iX Hello redefines how businesses engage with customers, offering smarter, multimodal, customer-facing AI assistants that are intuitive to create, fully customizable, and seamlessly integrated across the enterprise. Engineered for immediate impact, iX Hello empowers teams to deliver exceptional, meaningful interactions at scale.

#### Who Is the Company Behind iX Hello?

- **Seller:** [Concentrix](https://www.g2.com/sellers/concentrix)
- **Year Founded:** 2010
- **HQ Location:** Newark, California, United States
- **Twitter:** @Concentrix  
15,386 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3849d1d32bf57f52075b24b655e465aeb815eea21f64f7be3a230e163d342d2d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconcentrix%2F&secure%5Burl_type%5D=linkedin_company_website)  
172,255 employees on LinkedIn®
- **Ownership:** NASDAQ: CNXC

### [Kelverion Self Service Automation Portal](https://www.g2.com/it/products/kelverion-self-service-automation-portal/reviews)

Il Portale di Automazione è una soluzione software sofisticata progettata per ottimizzare il punto di ingresso dell'automazione, fornendo un'interfaccia intuitiva sia per la configurazione che per gli utenti finali. Questa piattaforma abilita capacità di self-service per Attivare, Monitorare e Segnalare l'automazione, permettendo alle organizzazioni di gestire e richiedere servizi IT in modo efficiente attraverso un'interfaccia web moderna. Con il suo design adattabile, il Portale di Automazione si rivolge a una vasta gamma di utenti, dai team IT agli utenti finali, garantendo che i processi di automazione siano accessibili e facili da navigare. Rivolto principalmente alle organizzazioni che cercano di migliorare la gestione dei servizi IT, il Portale di Automazione semplifica l'implementazione di soluzioni di automazione self-service. Il suo processo di configurazione semplice elimina la necessità di requisiti estesi, consentendo un rapido dispiegamento e un accesso immediato alle funzionalità di automazione. Questa flessibilità è particolarmente vantaggiosa per le aziende che mirano a ottimizzare la loro efficienza operativa senza l'onere di configurazioni complesse. La disponibilità di un'applicazione mobile per iPhone Apple estende ulteriormente l'usabilità del portale, permettendo agli utenti di gestire le attività di automazione in movimento. Le caratteristiche principali del Portale di Automazione includono un cruscotto completo che fornisce approfondimenti in tempo reale sui risparmi di tempo e costi ottenuti attraverso l'automazione. Gli utenti possono facilmente monitorare le richieste per stato e identificare le dieci richieste principali, facilitando decisioni informate. Il portale supporta sia implementazioni on-premise che cloud-hosted, garantendo che le organizzazioni possano scegliere il metodo di implementazione che meglio si adatta alla loro infrastruttura. Come applicazione web moderna a pagina singola, offre risposte rapide alle interazioni degli utenti, migliorando l'esperienza complessiva dell'utente. La sicurezza è una considerazione fondamentale per il Portale di Automazione, che utilizza Microsoft Entra ID per l'autenticazione, garantendo una protezione degli utenti di livello enterprise. La piattaforma offre un'API REST completa che consente interazioni senza soluzione di continuità e prestazioni migliorate, rendendola compatibile con vari motori di automazione, tra cui Power Automate, Logic Apps, Ansible, System Center Orchestrator, Azure Automation e PowerShell. Inoltre, il pacchetto di integrazione Orchestrator pronto per la configurazione e il modulo di integrazione Azure Automation semplificano l'integrazione nei runbook esistenti, mentre la capacità di interfacciarsi con altre piattaforme di automazione tramite API REST e Webhook ne aumenta la versatilità. Il Portale di Automazione si distingue nella sua categoria offrendo supporto ad alta disponibilità tramite Windows Network Load Balancing, garantendo prestazioni costanti anche durante i picchi di utilizzo. Le sue caratteristiche complete e il design incentrato sull'utente lo rendono uno strumento prezioso per le organizzazioni che cercano di sfruttare l'automazione per migliorare la fornitura di servizi IT e l'efficienza operativa.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Kelverion Self Service Automation Portal?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Kelverion Self Service Automation Portal?

- **Venditore:** [Kelverion Inc](https://www.g2.com/it/sellers/kelverion-inc)
- **Anno di Fondazione:** 2010
- **Sede centrale:** Orlando, US
- **Twitter:** @Kelverion\_  
1,203 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=687c0f1146b06043cbab5529270c0147499398fab7f6790e97b665d8a9b0b0cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkelverion-automation%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Kelverion Self Service Automation Portal?

**["Revisione dopo quasi 2 anni di utilizzo"](https://www.g2.com/it/survey_responses/kelverion-self-service-automation-portal-review-11334343)**

**Rating:** 4.0/5.0 stars

_— Utente verificato in Assicurazioni_

[Read full review](https://www.g2.com/it/survey_responses/kelverion-self-service-automation-portal-review-11334343)

### [Kineto Self-service Kiosk Solution](https://www.g2.com/products/kineto-self-service-kiosk-solution/reviews)

IntelParcel Self-Service Kiosk is a smart, multi-purpose solution designed to help businesses automate customer-facing services and deliver faster, more reliable experiences. Tailored for telecom, fintech, and high-traffic industries, the kiosks combine durable hardware with secure, cloud-based software to simplify transactions and reduce operational costs. With modular design and customizable workflows, IntelParcel kiosks support diverse use cases, including: - SIM vending & telecom services – Instant SIM card purchase, activation, and top-ups - Mobile top-ups & bill payments – Customers can pay utility, telecom, and service bills quickly - Self-ordering & check-ins/outs – Ideal for hospitality, travel, and retail environments - Financial transactions – Secure deposits, withdrawals, account inquiries, and cashless payments - Ticket booking & reservations – Transport, cinema, and event ticketing made simple Key Features & Benefits: 1. 24/7 Service Availability – Extend customer service beyond working hours 2. Seamless Integrations – Works with payment gateways, ERP, POS, and CRM systems 3. Scalable Deployment – From standalone kiosks to nationwide networks 4. Real-Time Monitoring & Analytics – Track usage, transactions, and uptime remotely 5. Custom Branding Options – Tailor the kiosk design and interface to your brand IntelParcel Self-Service Kiosk helps businesses reduce queues, improve customer convenience, and generate new revenue streams while minimizing staffing requirements. By delivering automation at scale, it enhances customer engagement and future-proofs service delivery for telecom, fintech, retail, hospitality, and beyond. Best For: - Telecom operators & mobile service providers - Fintech & banking institutions - Utility service providers - Hospitality & travel companies - Retail & entertainment businesses

#### Who Is the Company Behind Kineto Self-service Kiosk Solution?

- **Seller:** [Kineto](https://www.g2.com/sellers/kineto-2026-07-13)
- **Year Founded:** 2021
- **HQ Location:** Istanbul, Turkey
- **Twitter:** @KinetoTech  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af5fe4135287fcd63ccf227ef8f1d120bbc1b8008ac6807c07ca67957428cf6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkinetotechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Klart AI](https://www.g2.com/it/products/klart-ai/reviews)

Klart AI è una piattaforma di agenti AI per le imprese che consente alle organizzazioni di distribuire, gestire e scalare dipendenti AI autonomi nei loro team, senza risorse ingegneristiche. A differenza degli strumenti AI a scopo singolo, Klart AI è una piattaforma completa. Combina una libreria di agenti specializzati pre-costruiti, un costruttore di agenti personalizzati senza codice, uno strato di integrazione profonda che si connette agli strumenti e alle fonti di dati esistenti, e una console amministrativa centralizzata per governare tutte le attività AI nell'organizzazione. Ogni agente opera sulla conoscenza verificata dell'azienda, non su dati generici di internet, rendendo ogni risposta tracciabile, accurata e conforme. AGENTI AI PRE-COSTRUITI PER OGNI FUNZIONE Klart AI viene fornito con 8 agenti AI specializzati, ciascuno costruito appositamente per una specifica funzione aziendale e distribuibile in pochi minuti. Klarty è l'Assistente Esecutivo. Gestisce le email, recupera conoscenze, coordina compiti, redige risposte ed esegue azioni attraverso strumenti connessi. È il principale dipendente AI per qualsiasi lavoratore della conoscenza. Lyra è l'Esperto di Supporto Clienti. Risolve autonomamente le domande dei clienti utilizzando fonti aziendali verificate, indirizza questioni complesse ai team giusti e devia ticket ripetitivi su larga scala. I clienti aziendali usano Lyra per raggiungere l'80% di risoluzione al primo contatto. Justa è il Consulente Legale. Rivede contratti, segnala rischi legali, redige clausole legali e fornisce consulenza consapevole della giurisdizione utilizzando fonti legali verificate. Progettato per team legali, di approvvigionamento e finanziari. Calla è il Copywriter AI. Scrive testi in linea con il marchio e redige contenuti per vendite, marketing e comunicazioni interne, utilizzando le linee guida del marchio aziendale come fonte di dati attiva. Marcus è il Consulente di Leadership e Management. Supporta i manager nel processo decisionale, nella comunicazione del team, nella risoluzione dei conflitti e nella navigazione organizzativa. Costruito per leader che necessitano di una guida strutturata e situazionale su larga scala. Atlas è l'Esperto di SEO e Siti Web. Analizza le prestazioni del sito web, le classifiche di ricerca e i dati di traffico per produrre raccomandazioni SEO attuabili e strategie di contenuto. Cairo è l'Analista Dati. Si connette a database, fogli di calcolo e fonti di dati in modo che qualsiasi dipendente non tecnico possa interrogare i dati aziendali in linguaggio semplice e ottenere risultati strutturati istantanei. Ilber è il Ricercatore AI. Conduce ricerche approfondite basate su fonti e trasforma informazioni complesse in rapporti strutturati e affidabili, eliminando il carico di ricerca manuale dai team di conoscenza. COSTRUISCI IL TUO AGENTE AI, SENZA CODICE RICHIESTO Oltre agli agenti pre-costruiti, Klart AI include un Costruttore di Agenti Personalizzati senza codice. Qualsiasi team può creare un agente AI specifico per uno scopo definendo il suo ruolo, collegando le fonti di dati pertinenti, abilitando gli strumenti giusti e impostando i permessi di accesso. Gli agenti personalizzati sono stati distribuiti in vendite, HR, supporto IT, onboarding, operazioni, finanza e altro, configurati in pochi minuti e completamente governati dalla console amministrativa. CONNETTITI ALL'INTERO STACK TECNOLOGICO Klart AI si integra con gli strumenti che i team già utilizzano. Le integrazioni attuali includono Slack, Microsoft Teams, Gmail, Chat Widget, WhatsApp, Confluence, Zendesk, Zoomin, Jira, Google Drive, Dropbox, OneDrive, Salesforce, Notion, BambooHR, Workday e SAP. Gli agenti possono leggere da, scrivere a e agire attraverso questi sistemi, non solo recuperare informazioni da essi. Ciò significa che un agente può redigere e inviare un'email, creare un ticket Jira, aggiornare un record Salesforce o generare un documento come parte di una singola conversazione. KLART BRAIN, MEMORIA PERSISTENTE DELLO SPAZIO DI LAVORO Ogni agente Klart è alimentato da Klart Brain, uno strato di intelligenza condivisa che combina la conoscenza aziendale, la cronologia delle conversazioni e la memoria a lungo termine. Indicizza contenuti da fonti di dati connesse tra cui Confluence, Notion, Google Drive, OneDrive, Jira e documenti caricati, utilizzando embedding vettoriali per la ricerca semantica. Gli agenti non cercano solo parole chiave. Comprendono il contesto e recuperano ogni volta la risposta più pertinente e citata dalla fonte. DISTRIBUITO DOVE LAVORANO I TUOI TEAM Klart AI opera su Slack, Microsoft Teams, chat web, WhatsApp e canali esterni rivolti ai clienti, con comportamento, permessi e governance coerenti indipendentemente dalla superficie utilizzata dai dipendenti o dai clienti. COSTRUITO PER LE IMPRESE La piattaforma include controllo degli accessi basato sui ruoli, isolamento dei dati per team, analisi dell'uso, tracciamento delle risoluzioni e un audit trail completo. Ospitato su infrastruttura AWS EU. Conforme a GDPR e CCPA. Pratiche conformi a SOC 2 in tutta la gestione dei dati. Supporta oltre 50 lingue. PROVATO SU SCALA Utilizzato da oltre 100.000 utenti attivi in più di 20 settori e 5 continenti. 96% CSAT. Fondata nel 2023 e con sede a Parigi, Francia. Disponibile in piani Trial, Pro e Enterprise.

#### Who Is the Company Behind Klart AI?

- **Venditore:** [Klart AI](https://www.g2.com/it/sellers/klart-ai)
- **Anno di Fondazione:** 2023
- **Sede centrale:** Paris, FR
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b3a38111e8289e6209e9b8b9425ac6bd21a622154d2607c195f023043562f827&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fklart-ai&secure%5Burl_type%5D=linkedin_company_website)  
12 dipendenti su LinkedIn®

### [Lulichat](https://www.g2.com/products/lulichat/reviews)

Lulichat is a smart, AI-powered messaging platform designed to enhance business communication and customer engagement. It enables seamless real-time chat, integrates across multiple platforms, and supports file sharing, voice messages, and automated responses. Whether for internal team collaboration or customer support, Lulichat streamlines communication, reduces response times, and improves overall efficiency.

#### Who Is the Company Behind Lulichat?

- **Seller:** [Lulifiber](https://www.g2.com/sellers/lulifiber)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d00cb7ffa19262ea2765bf4663bc82cfece921bd8ce8784130d8b420b03f6081&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flulichat&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Magento 2 FAQ Extension by FMEextensions](https://www.g2.com/products/magento-2-faq-extension-by-fmeextensions/reviews)

Properly organized Frequently Asked Questions (FAQs) greatly reduce your customer support work and improve customer’s shopping experience. When a customer does not find an answer to the question he is looking for, he is most likely to abandon the page as no one wants to purchase a product or do business when he has answered questions. The Magento 2 FAQ extension by FMEextensions allows you to add an FAQ page to your Magento 2 store. You can display FAQs under relevant topics so that customers jump to the topic related to the question they are looking for. The extension provides the following features. - Create unlimited FAQs - Display FAQs on a dedicated page - Display FAQs anywhere using FAQ block - Display FAQs in accordion style - Divide FAQs in topics

#### Who Is the Company Behind Magento 2 FAQ Extension by FMEextensions?

- **Seller:** [FMEextensions](https://www.g2.com/sellers/fmeextensions)
- **Year Founded:** 2009
- **HQ Location:** Canada
- **Twitter:** @FMEextension  
704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7a597d3888127b6b2c70ba4fe2d454f6e76f80214db5de5b5fca9b51c33b1d62&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffmeextensions&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Mava](https://www.g2.com/products/mava/reviews)

Mava is the go-to product for customer operations when managing a business with a critical community spread across multiple channels. Manage support requests from web chat, email, Telegram & Discord from one shared inbox. Track support metrics and improve support operations. Use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.

#### Who Is the Company Behind Mava?

- **Seller:** [Mava](https://www.g2.com/sellers/mava)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee7139d1b1fd1537ee3b9e4d5a6bf37d007019f7a51c391e3fcf3172bc036138&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmava-app&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

### [Messaging Studio by 1440](https://www.g2.com/products/messaging-studio-by-1440/reviews)

1440 streamlines conversations with a unified messaging inbox, enables mobile employees to message on Salesforce’s native channels (such as SMS and WhatsApp) and extends channel support for Google, Instagram, X, LINE, and Kakaotalk.

#### Who Is the Company Behind Messaging Studio by 1440?

- **Seller:** [Cloud Conversion](https://www.g2.com/sellers/cloud-conversion)
- **Year Founded:** 2009
- **HQ Location:** Park City, UT
- **Twitter:** @1440io  
1,328 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8eb02661d6f326f9f6b2193e81e7e14689c10ac54f92ba83fc1fd464f0ce8e24&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1440io%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

### [Microcasting Customer Experience Platform](https://www.g2.com/products/microcasting-customer-experience-platform/reviews)

Microcasting provides an end-to-end customer experience platform that revolutionizes the customer journey through AI-driven content transformation. Connect with your prospects and customers on a deeper level through engaging content, personalized learning paths, and interactive learning.

#### Who Is the Company Behind Microcasting Customer Experience Platform?

- **Seller:** [Microcasting](https://www.g2.com/sellers/microcasting)
- **Year Founded:** 2022
- **HQ Location:** Petaluma, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0fa100893eee5cf3456e9d805b23fc8d34d849e21dbb240c7cd101b2c76db23&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrocasting&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

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Spotlight Categories

[Contract Management Software](https://www.g2.com/categories/contract-management)

[Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

[ERP Systems](https://www.g2.com/categories/erp-systems)

[Sales Engagement Software](https://www.g2.com/categories/sales-engagement)

[CMMS Software](https://www.g2.com/categories/cmms)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Customer self-service software provides end users, prospects, and customers with a platform to access information and resolve issues independently, without needing live chat or support representatives, empowering faster resolutions, improving customer satisfaction, and increasing service agent productivity.

### Core Capabilities of Customer Self-Service Software

To qualify for inclusion in the Customer Self-Service category, a product must:

- Provide information to customers without human interaction
- Assist end users in completing common tasks
- Provide 24-hour support to customers seeking assistance
- Organize and distribute information for commonly asked questions

### Common Use Cases for Customer Self-Service Software

Support and customer experience teams use self-service tools to deflect common inquiries and give customers on-demand access to help. Common use cases include:

- Building branded knowledge bases and help centers with tutorials and FAQs
- Deploying digital or voice chatbots to handle simple requests across web and phone channels
- Providing on-screen contextual guidance to help customers complete tasks without agent assistance

### How Customer Self-Service Software Differs from Other Tools

Customer self-service is a common feature of [help desk software](https://www.g2.com/categories/help-desk), but dedicated self-service platforms go deeper, offering knowledge base management, [chatbot](https://www.g2.com/categories/chatbots) integration with [live chat software](https://www.g2.com/categories/live-chat), and conversational IVR capabilities. Contextual guidance solutions like [digital adoption platforms](https://www.g2.com/categories/digital-adoption-platform) extend self-service by providing in-product, on-screen assistance that helps customers complete tasks without contacting support.

### Insights from G2 on Customer Self-Service Software

Based on category trends on G2, knowledge base management and chatbot deflection capabilities stand out as top strengths. These platforms deliver reductions in ticket volume and improvements in first-contact resolution as primary outcomes of adoption.

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