Best Customer Self-Service Software - Page 23
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
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- User Satisfaction
- Seller Details
Enghouse IVR Interactive Communications Portal is an open standards-based development platform that significantly reduces the time, cost and complexity of creating and deploying tailored voice self-s
2,448 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Exei.ai is an Artificial Intelligence powered Virtual Assistant, a tool for helping businesses to elevate their customer service and automate the redundant operational tasks thereby reducing cost &
- Overview
- User Satisfaction
- Seller Details
FAQHUB makes it easy and quick for your customers to find what they are looking for in the FAQ section without having to reach out to customer service. This tool is designed to enhance your customers’
- Overview
- User Satisfaction
- Seller Details
Faqprime is a complete self-serve ‘Help stack’ delivered as a single application. Faqprime is the Help OS that unifies every aspect of the customer journey, from onboarding to engagement to suppor
- Overview
- User Satisfaction
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FBC Asia Pacific is a premier provider of outsourcing and offshoring solutions, committed to delivering reliable, cost-efficient, and high-quality services. With deep expertise in Business Process Out
- Overview
- User Satisfaction
- Seller Details
Fundamento is an enterprise-focused contact center automation solution powered by AI that ensures companies consistently achieve excellent business outcomes by saving costs dramatically with reduced A
- 67% Mid-Market
- 33% Small-Business
1,097 Twitter followers
- Overview
- User Satisfaction
- Seller Details
GetButton’s AI chatbot platform makes it easy to add a custom ChatGPT-powered chatbot to your website 🤖. You can train your chatbot using your website’s content and files, so it provides accurate and
- Overview
- User Satisfaction
- Seller Details
GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. GMS’ deep understanding of MNO and enterprises messaging business, expertise in network pro
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
GoZen DeepAgent is an AI agent builder designed to automate all your inbound sales, support, and marketing tasks. It can also be used as a customer support bot on your website. Answer repetitive cu
362 Twitter followers
- Overview
- User Satisfaction
- Seller Details
DoReply is a SaaS solution that transforms customer-facing pages and intranet portals into intelligent, guided self-service experiences. Acting as a Super FAQ, it enables users; whether customers or e
- Overview
- User Satisfaction
- Seller Details
Gullchat is a free international intelligent online customer service system: providing help to customers with technologies such as instant messaging, audio and video, AI robots, big data, and work ord
- Overview
- User Satisfaction
- Seller Details
Hachly AI is an AI conversational platform for B2B businesses. Its only job is to convert your website visitors into warm leads for your sales team (without wasting their time)
1 Twitter followers
- Overview
- User Satisfaction
- Seller Details
HelperHat is an AI-powered customer support software designed to assist businesses in providing affordable and reliable customer service from their websites. By installing HelperHat on your website, y
- Overview
- User Satisfaction
- Seller Details
InfiniteKM provides easy access to the knowledge needed to deliver consistent CX results, aligned to corporate objectives, across all channels.
- Overview
- User Satisfaction
- Seller Details
Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with your customers. It’s a fully cloud-based system, so your agents need nothing mo
