CitizenOne
CitizenOne is a government-grade Customer Identity and Access Management (CIAM) and digital services platform purpose-built for governments and public-sector organizations. It helps organizations securely identify, verify, onboard, and authenticate citizens while bringing digital services together in one accessible, user-friendly experience. With single sign-on (SSO), citizens can create and manage one secure profile, discover relevant services, provide or withdraw consent, complete forms, receive notifications, and track service updates through a personalized dashboard. Government organizations gain centralized tools for managing citizen identities, profiles, authentication, privacy, consent, policies, forms, and access to services across departments. CitizenOne supports progressive identity proofing and configurable levels of assurance, allowing organizations to apply stronger identity verification and multi-factor authentication when a service or transaction carries greater risk. Connections to authoritative data sources can help validate citizen information, while support for OAuth, OpenID Connect (OIDC), and SAML enables secure integration with existing applications and identity infrastructure. Core capabilities include: • Citizen identity and profile management • Secure authentication, SSO, and multi-factor authentication • Progressive identity proofing and identity verification • Consent, privacy, and policy management • A searchable digital services catalog • Citizen onboarding and self-service • Forms management and profile-based prefill • Centralized notifications and service-status updates • Issuance and verification of privacy-preserving digital credentials • Omnichannel service delivery • API-based integration with existing systems CitizenOne is API-first, modular, scalable, and designed to complement existing technology investments. Organizations can deploy individual capabilities or the complete platform, connect services incrementally, and expand over time without replacing their current websites, applications, or identity systems. Developed with public-sector partners to address real-world service-delivery challenges, CitizenOne helps governments improve access to digital services, protect citizen information, reduce administrative complexity, support regulatory compliance, and build a trusted foundation for digital transformation.
Average Rating: 4.3/5.0
Total Reviews: 2
How Do G2 Users Rate CitizenOne?
- Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
Who Is the Company Behind CitizenOne?
- Seller: Portage CyberTech
- Year Founded: 2021
- HQ Location: Gatineau, CA
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LinkedIn® Page: www.linkedin.com
81 employees on LinkedIn®
Who Uses This Product?
- Company Size: 100% Medium
What Do G2 Reviewers Say About CitizenOne?
AI-generated summary from verified user reviews
Pros
- Users appreciate the customization options in CitizenOne, allowing personalized access to relevant government services and updates.
- Users appreciate the user-friendly UI of CitizenOne, making navigation and access to services easy and efficient.
- Users value the navigation ease of CitizenOne, making it simple to access relevant government services and updates.
- Users value the cross-platform compatibility of CitizenOne, enhancing accessibility and usability across various devices.
- Users appreciate the ease of accessing government services through CitizenOne, staying updated with relevant news effortlessly.
Cons
- Users find the complex setup of CitizenOne challenging, particularly when trying to integrate with existing systems.
- Users experience authentication delays and complexity, making setup challenging and limiting customization options in CitizenOne.
- Users find the difficult setup of CitizenOne tedious, especially due to its authentication delays and complexity.
- Users dislike the frequent authentication delays that hinder quick access and complicate their experience.
- Users find the inefficiency of CitizenOne frustrating due to its clumsy integration with former databases and large file handling.
What Are Recent G2 Reviews of CitizenOne?
"Reduces identity and consent complexity"
Rating: 4.0/5.0 stars
— Benjo H.
"Strong, Secure Identity Portal"
Rating: 4.5/5.0 stars
— Verified User in Information Technology and Services

