Customer Identity and Access Management (CIAM) Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Identity and Access Management (CIAM) Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Customer Identity and Access Management (CIAM) Software Articles
What Is CIAM? How It Balances Security and User Experience
What Is Corporate Governance? (+Why It's Vital to Your Business)
Customer Identity and Access Management (CIAM) Software Glossary Terms
Customer Identity and Access Management (CIAM) Software Discussions
I know the verification for okta gets sent to your mobile phone or apple watch, but how do you actually access your applications?
For global digital services, managing customer identity means also managing consent, data privacy, and regulatory compliance. We’re examining CIAM solutions that help automate compliance with GDPR, CCPA, and other related regulations.
We’re currently exploring:
- Descope – cited for flexible workflows and strong compliance capabilities.
- Auth0 – supports data residency, user consent, identity lifecycle, etc.
- IBM Verify CIAM – enterprise solution with compliance/regulation focus.
- Microsoft Entra External ID – for organizations already in the Microsoft stack, includes Salesforce Platform (with CIAM module) – integration with CRM/data governance.
We’d like to know:
- Which tools gave you real-world support for GDPR/CCPA tasks (consent capture, right to erasure, data portability)?
- Did you find any platform where compliance features were weak or required heavy customisation?
What compliance-specific reports or dashboards stand out?
Securing customer identities often means going beyond username/password. We’re evaluating CIAM systems that provide robust MFA (push, SMS, biometrics, passkeys) without compromising user experience.
We’re currently exploring:
- Auth0 – strong MFA/adaptive authentication capabilities.
- Descope – supports passkeys, magic link, social login + MFA.
- Okta – market-leader with adaptive MFA for customer flows.
- Ping Identity – supports risk-based/MFA/SSO in a CIAM context.
We’re curious:
- Which platforms provide the best balance of security vs user-friction (MFA that isn’t annoying)?
- How easy is it to configure adaptive/risk-based MFA in practice?
Did you find any platforms where MFA caused significant drop-off in customer onboarding?





