ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.
Average Rating: 4.0/5.0
Total Reviews: 556
How Do G2 Users Rate ConnectWise PSA?
- Has the product been a good partner in doing business?: 7.7/10 (Category avg: 8.9/10)
- Workflow Capability: 7.9/10 (Category avg: 8.5/10)
- Contact & Account Management: 8.5/10 (Category avg: 8.7/10)
- Opportunity & Pipeline Mgmt.: 7.8/10 (Category avg: 8.6/10)
Who Is the Company Behind ConnectWise PSA?
- Seller: ConnectWise
- Company Website:
- Year Founded: 1982
- HQ Location: Tampa, FL
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Twitter: @ConnectWise
14,926 Twitter followers -
LinkedIn® Page: www.linkedin.com
3,401 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: President, Network Engineer
- Top Industries: Information Technology and Services, Computer & Network Security
- Company Size: 66% Small, 28% Medium
What Do G2 Reviewers Say About ConnectWise PSA?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of ConnectWise PSA, finding ticket management and time entry simple and efficient.
- Users value the seamless integration of ConnectWise PSA, enhancing efficiency across various tools and workflows.
- Users appreciate the strong integration capabilities of ConnectWise PSA, enabling seamless workflows across multiple tools.
- Users value the feature richness of ConnectWise PSA, enhancing productivity through comprehensive tools and seamless integrations.
- Users praise the responsive customer support from ConnectWise PSA, helping them excel in project management efficiently.
Cons
- Users find the learning curve steep, making initial adaptation and configuration in ConnectWise PSA quite challenging.
- Users express frustration with poor customer support, highlighting issues with response times and unresolved problems.
- Users find the complex usability of ConnectWise PSA frustrating, making task completion and configuration tedious and cumbersome.
- Users note the missing features in ConnectWise PSA, wishing for more shortcuts and a better mobile app experience.
- Users experience significant performance issues with ConnectWise PSA, including slow responses and accessibility problems with tickets.
What Are Recent G2 Reviews of ConnectWise PSA?
"Great PSA system is you take the time to set it up according to your needs"
Rating: 4.5/5.0 stars
— Verified User in Information Technology and Services
"Efficient Tool That Simplifies Daily Tasks"
Rating: 5.0/5.0 stars
— Imran I.

