Skilljar by Gainsight
Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth.
Average Rating: 4.6/5.0
Total Reviews: 389
How Do G2 Users Rate Skilljar by Gainsight?
- Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
- Content Delivery and Tracking: 8.8/10 (Category avg: 8.8/10)
- Assessments and Practice: 8.6/10 (Category avg: 8.7/10)
- Industry Compliance : 8.9/10 (Category avg: 8.8/10)
Who Is the Company Behind Skilljar by Gainsight?
- Seller: Gainsight Inc.
- Company Website:
- Year Founded: 2009
- HQ Location: San Francisco, CA
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Twitter: @GainsightHQ
13,119 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,144 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Customer Education Manager
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 64% Medium, 18% Large
What Do G2 Reviewers Say About Skilljar by Gainsight?
AI-generated summary from verified user reviews
Pros
- Users find Skilljar by Gainsight to have an intuitive platform that simplifies the management of customer education programs.
- Users value the great customer support of Skilljar, enhancing their experience and aiding their professional development.
- Users appreciate the comprehensive features of Skilljar, which enhance training program management and user engagement effectively.
- Users value the helpful customer support from Skilljar, enhancing the overall experience and satisfaction with the platform.
- Users value the seamless integrations of Skilljar, enhancing customer training and linking progress to business outcomes effectively.
Cons
- Users find the reporting capabilities inadequate, often needing exports for deeper insights, complicating analysis.
- Users find Skilljar's reporting capabilities limited, often needing data exports for deeper insights, which is time-consuming.
- Users find Skilljar's time-consuming processes frustrating, particularly in quiz creation and data management requirements.
- Users find quiz management cumbersome, needing to juggle multiple windows for question banks, which hampers efficiency.
- Users express frustration with limited customization, requiring technical skills for significant changes and feeling restricted by defaults.
What Are Recent G2 Reviews of Skilljar by Gainsight?
"Bringing Academy and Community together in one ecosystem"
Rating: 4.0/5.0 stars
— Anita H.
"Skilljar by Gainsight offers a robust and stable learning platform for complex software systems."
Rating: 4.5/5.0 stars
— Stephen A.

