![Damaris L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Damaris L.")
DL

Damaris L.

Senior Instructional Designer

Mid-Market (51-1000 emp.)

8/29/2025

"A Customer Education Platform That Truly Puts Learners First"

4.5/5

What do you like best about Thought Industries?

What sets this LMS apart is the level of support and community engagement it fosters. The customer education team is phenomenal—responsive, thoughtful, and deeply invested in user success. I especially value the weekly office hours, community events, and open sessions that create an inclusive and dynamic learning ecosystem. The follow-up emails and guided assistance make sure nothing falls through the cracks. The “panoramas” concept is a standout feature that helps map the learning journey for different audiences in a meaningful, scalable way. I always feel seen, heard, and part of a real learning community. The impact of this support cannot be overstated—it’s empowering and consistent. Review collected by and hosted on G2.com.

What do you dislike about Thought Industries?

There’s little to critique. If I had to mention something, I’d say I’d love to see continued enhancements in customization and analytics capabilities—but even these are evolving quickly. To fully unlock the platform's potential, you do need to invest time upfront in designing a thoughtful strategy for public, partner, and internal L&D implementation. A clear roadmap and internal alignment are key to making the most of everything the system has to offer. Review collected by and hosted on G2.com.

What problems is Thought Industries solving and how is that benefiting you?

The platform enables us to create, organize, and share on-demand learning content with multiple audiences—internal teams, partners, and customers—in a streamlined and scalable way. It also allows us to track learning progress, report on outcomes, and export data to our BI tools, helping us directly measure the business impact of our learning programs. Review collected by and hosted on G2.com.

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4.1 out of 5 · Verified reviews from real users

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