G2

Simon F.

Enterprise (> 1000 emp.)

2/21/2024

"Great platform for eLearning - especially with hands-on labs"

4.5/5

What do you like best about Thought Industries?

Thought Industries (Ti) provides a modern platform which is both a Learning Management System and an authoring tool for self-paced eLearning (and indeed instructor-led training too). The implementation was relatively straightforward and Ti had expertise on hand to help. This was mainly needed for some integrations with other tools like SSO.

There were three main capabilities we were looking for which Ti came out very strong on. 1) We needed a public facing shop-front for our training so that anonymous users could browse our training catalogue. 2) We needed the ability to integrate with a hands-on lab provider (Skytap) so learners had self-service access to our software products within the eLearning environment. 3) We needed to provide distinct learner experiences for three categories of learners (our employees, our partners, our customers). Ti has continued to deliver faultlessly on all three.

We also needed a platform which could be easily managed by a very small team and in which instructors could easily add and manage content with minimal training.

Finally, we needed a reliable platform along with access to responsive support for those rare times when needed.

We continue to receive great feedback from our learners, we are continually adding to our portfolio of training and the amount of time we spend on supporting learners is minimal (and the majority of issues we do get are related to user error or log-in challenges related to our SSO). Review collected by and hosted on G2.com.

What do you dislike about Thought Industries?

If I had to choose a weak point, it would be the way instructor-led training is configured in Ti. Luckily, our volume of instructor-led events is low so not a huge challenge for us. We do run ILTs occasionally and it all works fine, it's just a bit cumbersome the way sessions are created and managed. I know other Ti customers do run high volume of ILTs so there must be ways to make this work which perhaps we did not explore fully due to our low requirements. Review collected by and hosted on G2.com.

What problems is Thought Industries solving and how is that benefiting you?

1) We need to keep our sales and presales teams fully enabled on product lines which are evolving very fast.

2) We need to provide user training, including hands-on access to our software products, to customers as well as prospects wishing to evaluate our products.

3) We need to keep our partners up to date and enabled at three levels: sales, presales and technical services delivery. We also provide partner training around competencies which are linked to accreditations as part of our partner programme.

One of Ti's key strengths is its learning catalogue. By using custom tags, we can provide a shopping-like browsing experience as well as comprehensive search. We also use Learning Paths and custom pages to sign-post recommended learning to groups of learners. Review collected by and hosted on G2.com.