G2

Verified User in Computer Software

Enterprise (> 1000 emp.)

8/23/2023

"Excellent experience from implementation to launch"

5/5

What do you like best about Skilljar by Gainsight?

We migrated from another LMS to Skilljar. The Implementation team made the entire migration process very simple and straightforward. Within a few days, our entire team was proficient using Skilljar - the dashboard is clean and intuitive. The Skilljar Academy provided all of the training we needed to get started.

We received great support throughout the entire implementation process, and good advice to steer us in the right direction with our new customer education site.

Now that we are live, we've received very positive feedback from our learners. They report that the interface is clean and easy to navigate, content is easy to find, and they are very happy with the new experience. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

Skilljar is designed primarily as a customer education platform, but we use it for both customer education and internal training. There are a few limitations when it comes to managing internal training. Our previous LMS supported the use of due dates, reporting on overdue training, and manager notifications. We have found workarounds for each of these gaps, but it would be nice to see a self-serve reporting option, where we could tailor our own reports or analytics. Review collected by and hosted on G2.com.

What problems is Skilljar by Gainsight solving and how is that benefiting you?

Skilljar makes a great first impression with our customers, improving customer experience and satisfaction with training. It also enables greater scalability for us, supporting self-serve account creation and management for our customers. It has reduced our internal administration for content and user management by more than 75%, and enabled us to focus on content development instead. Review collected by and hosted on G2.com.