Best Conversation Intelligence Software - Page 10

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 302

Category Stats (Nov 2026)

  • Average Rating: 4.63/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Rapport (+3.64%) - Among all products in this category, Rapport recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 128,100+ Authentic Reviews
  • 302+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, Salesforce Sales Cloud, HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Nooks, and Substrata.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=nooks&focus%5B%5D=substrata-substrata)

AI Revenue Team Augmentation Platform

Teameight is an AI revenue team augmentation platform. It sits across the whole cycle to make every rep perform like your best one. Deals aren't lost for lack of information. They're lost because the guidance shows up after the moment has passed — in a call review three days late, or a CRM note nobody opens. Coaching doesn't scale — and your best rep's instincts don't transfer. Teameight moves that expertise to everyone. Reps walk in with prep notes built from account, participant, and deal research, having already roleplayed the pitch and the pushback against an AI buyer. In the meeting, agents you build yourself work alongside your team to handle objections and coach reps through their meetings. Afterward, every conversation returns a recap with owned action items, plus scorecards per meeting, per deal, and per rep, so managers coach against real calls instead of a training calendar. Between meetings, Teameight keeps the deal current, surfacing risk and updating the record on its own. Agent workflows you configure can help you handle the follow-through: CRM updates, next steps, whatever your process runs on.

Average Rating: 4.9/5.0

Total Reviews: 4

Who Is the Company Behind AI Revenue Team Augmentation Platform?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of AI Revenue Team Augmentation Platform?

AI Rudder

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Average Rating: 4.6/5.0

Total Reviews: 13

How Do G2 Users Rate AI Rudder?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)

Who Is the Company Behind AI Rudder?

  • Seller: AI Rudder
  • Year Founded: 2019
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    317 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 77% Medium, 15% Large

What Are Recent G2 Reviews of AI Rudder?

What Are G2 Users Discussing About AI Rudder?

CALLREVU

CallRevu is the leading communication intelligence platform built exclusively for automotive retail. Founded inside a dealership in 2008, CallRevu helps dealers turn every customer interaction—calls, conversations, training moments, and online reputation—into actionable insight that drives revenue and performance. The platform unifies an automotive-specific hosted phone system, AI-powered call tracking and analytics for sales and service, real-time training and coaching tools, and integrated reputation management into a single connected ecosystem. By capturing and analyzing 100% of calls, tying insights directly to coaching and outcomes, and protecting brand trust across voice and digital channels, CallRevu gives dealerships complete visibility into what’s happening, why it’s happening, and how to improve it—across every department, rooftop, and customer touchpoint.

Average Rating: 4.4/5.0

Total Reviews: 5

How Do G2 Users Rate CALLREVU?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)

Who Is the Company Behind CALLREVU?

  • Seller: CallRevu
  • Year Founded: 2008
  • HQ Location: New York , US
  • LinkedIn® Page: linkedin.com
    180 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 60% Small, 40% Medium

What Are Recent G2 Reviews of CALLREVU?

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CallSource

CallSource offers advanced call tracking technologies using real human call analysts, not machine-learning, to collect business intelligence about your customers and the effectiveness of your marketing programs, while also helping to improve call handler performance and brand reputation. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people. For more information on CallSource visit: www.callsource.com. Contact CallSource today at 888-788-0123.

Average Rating: 4.3/5.0

Total Reviews: 31

How Do G2 Users Rate CallSource?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 4.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind CallSource?

  • Seller: CallSource
  • Year Founded: 1991
  • HQ Location: Westlake Village, California
  • LinkedIn® Page: www.linkedin.com
    157 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 61% Medium, 33% Small

What Are Recent G2 Reviews of CallSource?

What Are G2 Users Discussing About CallSource?

Fullview

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate Fullview?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)

Who Is the Company Behind Fullview?

  • Seller: Fullview
  • Year Founded: 2021
  • HQ Location: Copenhagen, DK
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 25% Small

What Do G2 Reviewers Say About Fullview?

AI-generated summary from verified user reviews

Pros
  • Users value the customer engagement insights offered by Fullview, enhancing their understanding of user interactions.
  • Users love the easy setup of Fullview for reviewing customer interactions seamlessly.
  • Users value the session replay feature for gaining insights on customer interactions within their application.
  • Users enjoy the setup ease of Fullview, allowing quick access to customer interaction replays effortlessly.

What Are Recent G2 Reviews of Fullview?

Heylee

Most customer-facing teams can only manually review about 2% of their conversations. The other 98% every call, WhatsApp thread, and walk-in disappears the moment it ends, taking drop-off reasons, at-risk signals, and coaching moments with it. Heylee closes that gap. It's the AI operating layer that reads and scores 100% of conversations across voice, WhatsApp, CRM, and in-person notes turning raw conversations into structured candidate or customer profiles, ranked drop-reasons, and a prioritized action list your team can run the same week. The platform runs on a 24/7 voice agent screens every inbound enquiry the moment it comes in, asking the questions your best rep would ask and scores every conversation against your own rubric weighted to what actually wins the deal or the candidate and surfaces objections, drop-reasons, and promises made but not kept which gives your team live context and recommended next steps, while automatically updating the CRM so nothing is re-typed by hand. The result: warm leads that were wrongly marked 'not now' get re-surfaced, dropped follow-ups get caught and recovered, and what your best-performing rep does differently gets decoded and taught to the rest of the team all from conversations your team already had, at zero additional spend.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Heylee?

  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Heylee?

Who Uses This Product?

  • Company Size: 100% Small, 50% Medium

What Are Recent G2 Reviews of Heylee?

Insight7

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Insight7?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind Insight7?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 62% Small, 31% Medium

What Do G2 Reviewers Say About Insight7?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the effective insights generation from Insight7, significantly enhancing research efficiency and clarity.
  • Users find Insight7 easy to use, benefiting from a user-friendly interface that enhances their research efficiency.
  • Users value the time-saving insights that Insight7 provides, enhancing the efficiency of qualitative data analysis significantly.
  • Users value the time-saving capabilities of Insight7, simplifying and accelerating the analysis of qualitative data.
  • Users appreciate the accuracy of Insight7, which enhances quality assurance and provides valuable insights from data analysis.
Cons
  • Users find the limited free outputs restrictive and desire more flexibility for visualizing data trends effectively.
  • Users desire more robust features for data visualization to better identify long-term patterns and trends.
  • Users note accuracy issues in AI analytics, but remain hopeful for future improvements from Insight7's development.
  • Users note limitations in visualization and AI analytics accuracy in Insight7, but see potential for future improvement.
  • Users find the limited free outputs frustrating, as it restricts their ability to fully utilize Insight7.

What Are Recent G2 Reviews of Insight7?

Loop Voice

Loop Voice is an AI voice platform for ecommerce brands. Its AI agents call shoppers who abandon checkout, run post-purchase upsell and win-back calls, and answer inbound support calls 24/7 (order status, returns, shipping), with SMS follow-up during or after the call and a handoff to your team when needed. Loop Voice connects to Shopify and uses the store's own data, such as cart contents, order history and product details, so each call is specific to the shopper. Calls are recorded and transcribed, and recovered revenue is attributed to the calls that drove it. LoopIQ learns from every call to improve scripts, call timing and follow-up, and a call simulator lets you test the agent before it calls real customers. Customers with published results include Modern Hearing ($300,000+ recovered, 11% of calls became a sale), Warrior Will Power ($200,000+ recovered, 7.1% of 1,184 calls became a sale), CityMan USA and CastleFlexx. Plans start at $119 a month for 120 credits. Credits are only used when a shopper picks up, and an answered conversation uses about 1.5 credits. Loop Voice is listed on the Shopify App Store and works with Klaviyo, Omnisend, Gorgias, Zendesk and Twilio.

Average Rating: 5.0/5.0

Total Reviews: 7

How Do G2 Users Rate Loop Voice?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)

Who Is the Company Behind Loop Voice?

Who Uses This Product?

  • Company Size: 86% Small, 14% Medium

What Are Recent G2 Reviews of Loop Voice?

Loris

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Loris?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)

Who Is the Company Behind Loris?

  • Seller: Loris
  • Year Founded: 2018
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Medium, 18% Large

What Are Recent G2 Reviews of Loris?

Marsview Notes

Marsview Notes is the industry’s first AI-powered, fully-automated, meeting assistant for all your video meetings and online conferences. Using patent-pending advanced AI technologies, the application writes out comprehensive notes, actions, decisions and questions. The central feature of Marsview is an advanced voice and video transcription assistant that takes notes on what’s said, shown and written in a meeting. It can store your notes in the cloud and sync them across multiple devices packed with capabilities that include text search, in a matter of seconds, you can find whatever notes you need anytime, anywhere.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Marsview Notes?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Marsview Notes?

What Are G2 Users Discussing About Marsview Notes?

Meetric.com

Capture, analyze, and optimize sales meetings easily and effectively with AI to drive revenue and insights. Simply connect with Teams, Zoom or Google Meet, or take it to the next level by leveraging our meeting platform made for sales.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Meetric.com?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Meetric.com?

Numia

Numia is the Phygital AI Journeys Orchestrator. We enable real-time orchestration of customer journeys in physical environments by seamlessly unifying multi-channel entry signals including app check-ins, WhatsApp, web, kiosks, and QR codes, with advanced AI agents that dynamically execute the highest-value next step for each interaction. While most AI solutions remain confined to low-value, purely digital channels, Numia brings enterprise-grade AI to where it impacts the bottom line most: face-to-face customer experiences in brick-and-mortar environments. Recognized in the Forrester Customer Journey Orchestration Platforms Landscape Q2 2026, Numia empowers traditional industries to turn physical blind spots into data-rich, high-conversion strategic assets. Trusted by leading regional institutions to manage networks spanning millions of customers, Numia delivers a proven blueprint for scale: drastic reductions in wait times, optimized frontline workforce management, and a measurable lift in CSAT and cross-selling efficiency.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Numia?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)

Who Is the Company Behind Numia?

  • Seller: numia
  • Year Founded: 2013
  • HQ Location: LATAM, AR
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 25% Large

What Are Recent G2 Reviews of Numia?

Rapport

Rapport is an interactive AI avatar platform for role play training, onboarding, and customer engagement. Teams practice real conversations with lifelike avatars that listen and respond in real time. No actors, video shoots, or canned clips. The technology comes from Speech Graphics, the Edinburgh company behind facial animation in major video games and films. Rapport brings that same animation quality to live practice sessions, with real-time responses in every conversation. What you see is a genuine interaction, not stitched video. Sales teams use Rapport to rehearse objection handling, discovery calls, and negotiation against avatars that push back like real buyers. L&D teams build role play programs that develop measurable skills instead of checking a training box. Organizations also use Rapport to create interactive avatar experiences for events, websites, and product demos. Anyone can build an avatar without a video crew or technical skills. After each session, reps get instant feedback and managers see readiness and skill gaps across the team, not just quiz scores. Reps can practice as often as they want in a judgment-free environment. Training runs in a browser, supports multiple languages, and delivers the same experience across every region. Since acquiring Aquifer Motion in 2025, the platform also includes full-body capture and virtual camera tools. More than 610,000 role plays have been run on Rapport. Customers include Qualcomm, NBC, KDDI, NEC, Boise State University, and the University of Edinburgh, across healthcare, retail, finance, tech, and higher education.

Average Rating: 4.8/5.0

Total Reviews: 10

How Do G2 Users Rate Rapport?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)

Who Is the Company Behind Rapport?

  • Seller: Rapport
  • Company Website:
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 20% Large

What Are Recent G2 Reviews of Rapport?

SquadStack

SquadStack.ai is India's leading AI-native agentic sales platform, built for large consumer brands that run thousands to lakhs of sales calls a day and are bottlenecked by the cost, quality, and scalability limits of human-only teams. SquadStack's outcome-driven Voice AI agents handle 53 million+ sales interactions daily across voice, WhatsApp, SMS, and in-app channels. Enterprises using the platform see up to 90% lead connectivity, 40% higher conversions, and 2-3x lower customer acquisition cost compared to human-only benchmarks. SquadStack ships as a single integrated stack, so clients don't need to assemble or integrate separate tools: - Intelligent Lead Management: prioritizes and routes leads based on readiness and context. - Humanoid AI Agent: the core conversational AI agent running voice-based sales conversations designed to be indistinguishable from a human rep. - Omnichannel Engagement: coordinates conversations across voice, WhatsApp, SMS, and in-app touchpoints. - Quality Monitoring: dual-layer QA combining AI scoring across 23 parameters on every call (not a sample) with human review on flagged and compliance-critical conversations. - ROI Optimizer: continuously tunes campaigns toward conversion and cost outcomes. - Voice of Customer Insights: surfaces structured insights from call data back to the business. - Control Tower: real-time dashboard for monitoring campaign performance. - Overwatch: real-time observability with per-turn latency decomposition, infrastructure health monitoring, and one-click drill-down to recordings, built to catch faults before they repeat at scale. - Lift: a self-improvement layer with a mandatory human review gate and A/B validation; compliance-related sections are structurally locked. - RAG & Context Management: keeps agent memory intact across long calls (20–45+ minutes) so the agent doesn't forget details or repeat questions; product knowledge is retrieved in under 100ms at ~97% accuracy. - PII Redaction: inline redaction of personally identifiable information in the conversation layer. - Vernacular Voice AI : native multilingual support with mid-sentence code-switching (e.g., Hindi-English, Tamil-English), built for how Indian customers actually speak. Proprietary AI Stack - Arth (Speech-to-Text): trained on 600M+ minutes of real Indian telephony data; handles code-switching, regional accents, noisy 8kHz call audio, and Indian entity recognition (names, PIN codes, policy numbers) — conditions where general-purpose STT trained on YouTube or read-speech data typically breaks down. - Maya (Sales LLM): a sales-specific LLM adapted on 400M+ real sales interactions and outcomes, built for multi-turn objection handling, compliance-aware dialogue, and outcome-driven decisions within a live call. We work with large consumer brands including Kotak Mahindra Bank, AngelOne, Bajaj Broking, PhonePe, BankBazaar, TATA AIG, CreditMantri, KreditBee, IIFL, DMI Finance, IndiaMART, JustDial, Swiggy, Amazon (seller onboarding), Khatabook, Eureka Forbes, TVS Motor, Tata Digital, Housing.com, Traya, SolarSquare, Delhivery, Shiprocket, Shadowfax, WheelsEye, Parul University, Amity University, NIIT, Classplus, Adda247, Collegedunia, Infinity Learn, NxtWave, Unacademy, redBus, GoIbibo, and MediBuddy. SquadStack is ISO 27001 and ISO 27701 certified, SOC 2 Type II compliant, and aligned with India's DPDP Act and TRAI regulations. All models and data are hosted in India, with inline PII redaction and compliance-aware dialogue enforced directly in the conversation layer.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate SquadStack?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)

Who Is the Company Behind SquadStack?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of SquadStack?

Zapbuild Call Auditing

AI Call Auditing Dashboard that gives a complete view of call performance, QA scores, compliance, customer sentiment, intent, agent performance, critical alerts, and coaching insights in one place.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Zapbuild Call Auditing?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Zapbuild Call Auditing?

  • Seller: Zapbuild
  • Year Founded: 2010
  • HQ Location: India, IN
  • LinkedIn® Page: www.linkedin.com
    205 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Zapbuild Call Auditing?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026