G2

Verified User in Fund-Raising

Mid-Market (51-1000 emp.)

9/24/2026

"Zapbuild Call Auditing Delivers 100% Call Analysis with Smooth AI Coaching"

5/5

What do you like best about Zapbuild Call Auditing?

What I like most about Zapbuild Call Auditing is that it can analyze 100% of calls rather than relying on a small sample. The Ask AI feature, similar to ChatGPT, also makes it simple to ask questions about specific calls and get quick, useful insights. On top of that, the AI-powered coaching is helpful for spotting agent gaps and highlighting clear areas for improvement.

The overall design feels clean and intuitive, the performance is smooth, and the integrations fit neatly into our existing workflows. Pricing delivers solid ROI by cutting down on manual QA effort, and the onboarding and support team has been responsive and genuinely helpful throughout. Review collected by and hosted on G2.com.

What do you dislike about Zapbuild Call Auditing?

There is not much to dislike so far. The platform is easy to use and covers the key call auditing requirements well. One area that could be improved is adding more customization options for reports and dashboards, especially for teams with specific QA requirements. Review collected by and hosted on G2.com.

What problems is Zapbuild Call Auditing solving and how is that benefiting you?

Zapbuild Call Auditing helps address the limitations of only sampling 2–3% of calls and the time it takes to do manual QA. It analyzes 100% of conversations, highlights call intent, compliance, and quality issues, and pinpoints areas where agents can improve. As a result, we save time, coaching becomes more effective, and we get clearer visibility into customer conversations and overall call quality. Review collected by and hosted on G2.com.