I like the simplicity of Numia's interface: it is very intuitive and easy to understand. The tool is simple to use and, with very short training sessions, new users can perform all actions without any issues. Additionally, Numia's support team is always present and changes in the tool are automatically reflected, which greatly facilitates management.

I also highlight the ease of rotating users between positions and branches across the country. It is very agile to change the profile of a position: I can define which clients I want that position to attend to in just two steps and with a check in a box; by simply refreshing the screen, the user can already apply the change.

Finally, I value the quick access to real-time information, from waiting times to service times. I can see data for the entire company or drill down to the details of the waiting room of a specific branch, with the details of the procedure and its waiting time. Review collected by and hosted on G2.com.

Perhaps, at certain times of high traffic, the platform experiences some slowness. These moments are few. Being a packaged product, it limits some functions that we could apply from our side, but we have to request them from Support; for example, any change in the procedures we display. Review collected by and hosted on G2.com.