# Best Contact Center Software - Page 2

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-08T06%3A16%3A19Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fa9e8b75f_page%3D3%26page%3D2&secure%5Btoken%5D=c8acfbff1892cc23548704614eb6bdbbaf9858b66c186703746f334f64214e04&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)

Amazon Connect is a software designed to help companies provide superior omnichannel customer service at a lower cost through a cloud-native contact center platform. The software provides skills-based routing, real-time and historical analytics, and intuitive management tools by leveraging AWS cloud infrastructure with pay-as-you-go pricing. It automates voice and chat interactions and reduces contact center setup complexity, enabling deployment in minutes at any scale. Amazon Connect addresses the need for personal, dynamic, and cost-effective customer experiences by offering a unified toolset originally built for Amazon's own retail operations. The software supports contact centers ranging from 10 to tens of thousands of agents, with seamless scaling to serve millions of customers daily.

**Average Rating:** 4.4/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate Amazon Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Amazon Connect?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 30% Large

#### What Do G2 Reviewers Say About Amazon Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility.
- Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities.
- Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers.
- Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs.
- Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly.

##### Cons

- Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations.
- Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability.
- Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration.
- Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect.
- Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience.

#### What Are Recent G2 Reviews of Amazon Connect?

**["Scalable, Intuitive Omnichannel Contact Center with Powerful AI Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-13185745)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-13185745)

**["Scalable Pay-as-You-Go Call Center with Seamless Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-12496701)**

**Rating:** 5.0/5.0 stars

_— Jenom N._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701)

#### What Are G2 Users Discussing About Amazon Connect?

- [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/discussions/how-does-amazon-connect-work)

### [RingCX](https://www.g2.com/products/ringcx/reviews)

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

**Average Rating:** 4.4/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate RingCX?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind RingCX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 48% Small, 38% Medium

#### What Do G2 Reviewers Say About RingCX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **streamlined interface** of RingCX, finding it easy to navigate and enhancing overall workflow.
- Users love the **user-friendly interface** and seamless integration of RingCX, enhancing their communication experience.
- Users highlight the **great customer support** of RingCX, ensuring a smooth experience and effective problem resolution.
- Users commend the **easy setup** of RingCX, making implementation and customization straightforward for everyone.
- Users praise the **easy implementation** of RingCX, appreciating its time-saving features and supportive documentation.

##### Cons

- Users face **call issues** with difficulty retrieving past calls and frustrating 911 location confirmations each login.
- Users often face **difficulties with call searching** and toggling between RingCX and mobile, impacting usability.
- Users find **limited features** in RingCX, feeling less flexibility in customization compared to legacy CCaaS platforms.
- Users note the **missing features** in RingCX, especially in advanced capabilities and integrations with specific tools.
- Users experience **slow customer support** response times, leading to frustration during urgent communication issues with RingCX.

#### What Are Recent G2 Reviews of RingCX?

**["All-in-One Contact Center Platform with Strong Omnichannel Routing"](https://www.g2.com/survey_responses/ringcx-review-13196673)**

**Rating:** 4.5/5.0 stars

_— Cyprian A._

[Read full review](https://www.g2.com/survey_responses/ringcx-review-13196673)

**["RingCX Gave Me a Better Way to Understand Customer Conversations"](https://www.g2.com/survey_responses/ringcx-review-13058446)**

**Rating:** 5.0/5.0 stars

_— Mamta N._

[Read full review](https://www.g2.com/survey_responses/ringcx-review-13058446)

### [KrispCall](https://www.g2.com/products/krispcall/reviews)

KrispCall is an AI-Powered Communication Platform for Growing Business. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter.

**Average Rating:** 4.5/5.0

**Total Reviews:** 365

#### How Do G2 Users Rate KrispCall?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind KrispCall?

- **Seller:** [KrispCall](https://www.g2.com/sellers/krispcall)
- **Year Founded:** 2020
- **HQ Location:** Singapore, SG
- **Twitter:** @Krispcall  
290 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7439251b1da6cf68d12efad62ea730f78efc48f89412246559d6aac70485484f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F70231698&secure%5Burl_type%5D=linkedin_company_website)  
122 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 80% Small, 20% Medium

#### What Do G2 Reviewers Say About KrispCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of KrispCall, enjoying seamless management of multiple conversations and intuitive navigation.
- Users commend the **responsive and helpful customer support** of KrispCall, enhancing their overall experience significantly.
- Users value the **efficient and prompt customer support** of KrispCall, making the experience seamless and satisfying.
- Users value the **reliable call quality** of KrispCall, enjoying smooth international communication without disruptions.
- Users value the **excellent call quality** of KrispCall, ensuring clear and stable international communication effortlessly.

##### Cons

- Users find KrispCall's pricing **expensive** , making it less accessible and raising concerns about call charges.
- Users find the **high costs** of KrispCall a drawback, suggesting more affordable plans would be beneficial.
- Users report significant **number issues** with KrispCall, including poor porting process and hidden fees affecting usability.
- Users find KrispCall lacking in **advanced analytics and features** , leading to frustration and disappointment in performance.
- Users find the mobile app lacking some features, indicating a need for **improvement and updates** to enhance functionality.

#### What Are Recent G2 Reviews of KrispCall?

**["KrispCall Makes Business Calls Simple with Reliable Quality and Responsive Support"](https://www.g2.com/survey_responses/krispcall-review-13223916)**

**Rating:** 5.0/5.0 stars

_— Allan K._

[Read full review](https://www.g2.com/survey_responses/krispcall-review-13223916)

**["Instantly Activated Virtual Numbers with Crystal-Clear International Calls"](https://www.g2.com/survey_responses/krispcall-review-13193723)**

**Rating:** 5.0/5.0 stars

_— Jefferson U._

[Read full review](https://www.g2.com/survey_responses/krispcall-review-13193723)

#### What Are G2 Users Discussing About KrispCall?

- [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment

### [Glia](https://www.g2.com/products/glia/reviews)

Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 86

#### How Do G2 Users Rate Glia?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Glia?

- **Seller:** [Glia](https://www.g2.com/sellers/glia)
- **Company Website:** www.glia.com
- **Year Founded:** 2012
- **HQ Location:** New York, New York
- **Twitter:** @GliaInc  
1,471 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website)  
468 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking, Financial Services
- **Company Size:** 67% Medium, 17% Small

#### What Do G2 Reviewers Say About Glia?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations.
- Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient.
- Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences.
- Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction.
- Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly.

##### Cons

- Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant.
- Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software.
- Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively.
- Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues.
- Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality.

#### What Are Recent G2 Reviews of Glia?

**["Seamless Channel Switching, Unmatched Support"](https://www.g2.com/survey_responses/glia-review-11801729)**

**Rating:** 5.0/5.0 stars

_— Silvio E._

[Read full review](https://www.g2.com/survey_responses/glia-review-11801729)

**["Seamless Setup, Enhances Workflow Significantly"](https://www.g2.com/survey_responses/glia-review-11814799)**

**Rating:** 5.0/5.0 stars

_— Kimberly B._

[Read full review](https://www.g2.com/survey_responses/glia-review-11814799)

#### What Are G2 Users Discussing About Glia?

- [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment

### [Voiso](https://www.g2.com/products/voiso/reviews)

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Voiso?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Voiso?

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Data Analyst, Account Manager
- **Top Industries:** Information Technology and Services, Information Services
- **Company Size:** 96% Medium, 13% Small

#### What Do G2 Reviewers Say About Voiso?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliable call quality** of Voiso, enhancing their international outreach and boosting campaign effectiveness.
- Users find the **Flow Builder easy to use** , enabling non-technical team members to create custom interactions effortlessly.
- Users commend the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns.
- Users value the **AI predictive dialer** , enhancing efficiency and providing critical insights through speech analytics and call transcription.
- Users appreciate the **AI predictive dialer and speech analytics** of Voiso, enhancing efficiency and call quality.

##### Cons

- Users find the **dashboard customization complex** , requiring time and effort for less technical users to manage.
- Users find the **inadequate reporting** tools cumbersome, especially when needing timely data and customization options.
- Users find the **dashboard complexity** challenging, especially for less technical personnel managing the platform.
- Users find the **lack of intuitiveness** in the mobile app challenging for agents who are often on the move.
- Users noted a **learning curve** for older agents and non-technical staff, requiring time to adapt to the interface.

#### What Are Recent G2 Reviews of Voiso?

**["Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly"](https://www.g2.com/survey_responses/voiso-review-12414775)**

**Rating:** 5.0/5.0 stars

_— Ankita Y._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12414775)

**["Holistic Call Center Analytics with Powerful Dashboards and Speech Insights"](https://www.g2.com/survey_responses/voiso-review-12345339)**

**Rating:** 5.0/5.0 stars

_— Mudassir K._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12345339)

### [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews)

Google Contact Center AI is a software designed to deliver human-like AI-powered contact center experiences that delight customers while reducing operational costs. The software provides conversational AI capabilities and intelligent automation by leveraging Google's advanced machine learning and natural language processing technology. It automates routine customer interactions and reduces the volume of inquiries requiring human agent handling. Google Contact Center AI addresses the challenge of high contact center costs and agent workload by enabling AI to resolve common customer needs independently. The software supports voice and digital customer interactions, freeing human agents to focus on complex, high-value conversations.

**Average Rating:** 4.4/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Google Contact Center AI?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Google Contact Center AI?

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google  
31,899,995 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,888 employees on LinkedIn®
- **Ownership:** NASDAQ:GOOG

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 49% Small, 31% Medium

#### What Are Recent G2 Reviews of Google Contact Center AI?

**["Streamlined Agent UI and Top-Tier Automation for Modern Contact Centers"](https://www.g2.com/survey_responses/google-contact-center-ai-review-13076675)**

**Rating:** 4.5/5.0 stars

_— Sakshi 1._

[Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-13076675)

**["Automates Support Smoothly with Solid Google Cloud Integration"](https://www.g2.com/survey_responses/google-contact-center-ai-review-13191980)**

**Rating:** 4.0/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-13191980)

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 479

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Software Engineer, Associate Consultant
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 45% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [CallRail](https://www.g2.com/products/callrail/reviews)

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,742

#### How Do G2 Users Rate CallRail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallRail?

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail  
6,067 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small, 22% Medium

#### What Do G2 Reviewers Say About CallRail?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency.
- Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility.
- Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns.
- Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies.
- Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights.

##### Cons

- Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs.
- Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections.
- Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features.
- Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges.
- Users often face **number issues** , including spam calls and concerns about billing based on call minutes.

#### What Are Recent G2 Reviews of CallRail?

**["Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance"](https://www.g2.com/survey_responses/callrail-review-12646622)**

**Rating:** 4.5/5.0 stars

_— Manind G._

[Read full review](https://www.g2.com/survey_responses/callrail-review-12646622)

**["Effortless Call Tracking with AI Insights, Needs Setup Simplification"](https://www.g2.com/survey_responses/callrail-review-11188871)**

**Rating:** 4.5/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/survey_responses/callrail-review-11188871)

#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews)

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

**Average Rating:** 4.4/5.0

**Total Reviews:** 154

#### How Do G2 Users Rate Webex Contact Center?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Webex Contact Center?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 44% Medium, 34% Large

#### What Do G2 Reviewers Say About Webex Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **comprehensive omni-channel support** of Webex Contact Center for seamless customer interactions across various platforms.
- Users praise the **ease of use** of Webex Contact Center, highlighting its intuitive interface and seamless management.
- Users praise the **excellent call quality** and features, making daily tasks efficient and manageable.
- Users value the **efficiency** of Webex Contact Center, enjoying streamlined customer service and intuitive management features.
- Users appreciate the **seamless omni-channel integration** of Webex Contact Center, enhancing customer service and interaction efficiency.

##### Cons

- Users experience **integration issues** with Webex Contact Center, finding it disjointed and lacking seamless feature connectivity.
- Users experience **limited customization** in Webex Contact Center, impacting adaptability to specific business needs and workflows.
- Users often experience **poor customer support** , leading to delays and inconveniences in resolving issues promptly.
- Users experience **slow loading times** and sluggish performance during high call volumes, affecting overall workflow efficiency.
- Users find the **complex features** of Webex Contact Center challenging, making onboarding and customizations more difficult.

#### What Are Recent G2 Reviews of Webex Contact Center?

**["Dependable, High-Performing Webex Contact Center That Streamlines Daily Support"](https://www.g2.com/survey_responses/webex-contact-center-review-13197688)**

**Rating:** 5.0/5.0 stars

_— Sirikonda B._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-13197688)

**["User-Friendly and Insightful, Yet Slightly Laggy"](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)**

**Rating:** 5.0/5.0 stars

_— Avijit S._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)

#### What Are G2 Users Discussing About Webex Contact Center?

- [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment
- [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents)
- [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center)
- [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment
- [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [ZIWO](https://www.g2.com/products/ziwo/reviews)

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time.

**Average Rating:** 4.9/5.0

**Total Reviews:** 74

#### How Do G2 Users Rate ZIWO?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ZIWO?

- **Seller:** [Ziwo](https://www.g2.com/sellers/ziwo)
- **Year Founded:** 2010
- **HQ Location:** Dubai (UAE)
- **Twitter:** @ZiwobyAswat  
382 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c57a9efff49e617319643a750a5951ce4281f64079abd854ad296609ba202470&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fziwo&secure%5Burl_type%5D=linkedin_company_website)  
123 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations team lead.
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 51% Large, 38% Medium

#### What Do G2 Reviewers Say About ZIWO?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ZIWO, simplifying global customer communication and integration.
- Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support.
- Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls.
- Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools.
- Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency.

##### Cons

- Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO.
- Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs.
- Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions.
- Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication.
- Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience.

#### What Are Recent G2 Reviews of ZIWO?

**["using the app to make calls"](https://www.g2.com/survey_responses/ziwo-review-10975712)**

**Rating:** 4.5/5.0 stars

_— Mostafa H._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10975712)

**["Review for ziwo"](https://www.g2.com/survey_responses/ziwo-review-10875540)**

**Rating:** 5.0/5.0 stars

_— Rania M._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10875540)

#### What Are G2 Users Discussing About ZIWO?

- [What is ZIWO used for?](https://www.g2.com/discussions/what-is-ziwo-used-for)

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is a software designed to bring calls, texts, email, and WhatsApp together in one AI-powered business communication platform for customer-facing teams. The software provides real-time agent assist, AI coaching, sentiment analysis, call scoring, and smart routing by leveraging advanced AI tools and integrations across 100+ CRM platforms. It automates routine tasks and workflows and reduces manual effort through auto, predictive, and power dialers alongside inbound AI Voice Agents. JustCall addresses the challenge of managing fragmented customer communication channels by unifying all conversations into a single collaborative workspace. The software supports global phone numbers, SMS and MMS messaging, shared WhatsApp and email inboxes, and multi-level IVR for over 6,000 businesses worldwide.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,362

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
- Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
- Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly.
- Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution.
- Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface.

##### Cons

- Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
- Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling.
- Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet.
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall.
- Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**["Seamless Integration and Stellar Support"](https://www.g2.com/survey_responses/justcall-review-13227549)**

**Rating:** 5.0/5.0 stars

_— Kate d._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13227549)

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

### [CallHippo](https://www.g2.com/products/callhippo/reviews)

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

**Average Rating:** 4.4/5.0

**Total Reviews:** 405

#### How Do G2 Users Rate CallHippo?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallHippo?

- **Seller:** [CallHippo](https://www.g2.com/sellers/callhippo)
- **Year Founded:** 2016
- **HQ Location:** Claymont, Delaware
- **Twitter:** @CallHippo  
458 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e15216bef4a89adacfb44409d6444008b8131991d1f4c0cb6d242db35c8faf36&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13241094%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 22% Medium

#### What Do G2 Reviewers Say About CallHippo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallHippo, praising its intuitive interface and quick setup for all team members.
- Users highlight the **excellent call quality** of CallHippo, making virtual communication feel effortless and natural.
- Users appreciate the **easy setup** of CallHippo, finding it intuitive and accessible for all team members.
- Users appreciate the **reliable call quality** of CallHippo, enhancing their communication efficiency and customer connections.
- Users praise the **responsive customer support** of CallHippo, highlighting their immediate assistance and attention to customer experience.

##### Cons

- Users find the **costs of CallHippo quite high** compared to other VoIP services with better plans.
- Users find the **high costs** of CallHippo less competitive compared to other VOIP services and alternatives.
- Users frequently experience **call quality issues** with CallHippo, particularly during peak usage or unstable internet conditions.
- Users find the **customer service lacking** , with limited availability and outdated support channels impacting their experience.
- Users find **limited features** frustrating, especially when advanced options require higher pricing plans for access.

#### What Are Recent G2 Reviews of CallHippo?

**["Simple, User-Friendly Business Calling with Powerful Analytics and CRM Integrations"](https://www.g2.com/survey_responses/callhippo-review-13226727)**

**Rating:** 5.0/5.0 stars

_— Pallavi R B._

[Read full review](https://www.g2.com/survey_responses/callhippo-review-13226727)

**["Intuitive, Reliable Calling with Powerful Analytics and Smooth Onboarding"](https://www.g2.com/survey_responses/callhippo-review-13060997)**

**Rating:** 5.0/5.0 stars

_— Nabi R._

[Read full review](https://www.g2.com/survey_responses/callhippo-review-13060997)

#### What Are G2 Users Discussing About CallHippo?

- [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments

### [Maqsam](https://www.g2.com/products/maqsam/reviews)

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

**Average Rating:** 4.7/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate Maqsam?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Maqsam?

- **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam)
- **Company Website:** maqsam.com
- **Year Founded:** 2019
- **HQ Location:** Al Rabie District, SA
- **Twitter:** @MaqsamHQ  
273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe175a78965a05ba2cd08cd78cfb582099a3909c045bd69b547e260ab436e8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F52185164&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 55% Small, 38% Medium

#### What Do G2 Reviewers Say About Maqsam?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations.
- Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal.
- Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance.
- Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly.
- Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations.

##### Cons

- Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication.
- Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls.
- Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls.
- Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use.
- Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls.

#### What Are Recent G2 Reviews of Maqsam?

**["Easy-to-Use Call Recording with Clear Voice, Strong Integrations, and Great Onboarding & Support"](https://www.g2.com/survey_responses/maqsam-review-13148613)**

**Rating:** 5.0/5.0 stars

_— Sami Q._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13148613)

**["Excellent Support and a Reliable Business Communication Platform"](https://www.g2.com/survey_responses/maqsam-review-13187616)**

**Rating:** 5.0/5.0 stars

_— Salma M._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13187616)

#### What Are G2 Users Discussing About Maqsam?

- [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments

- [‹ Prev‹ Prev](/categories/contact-center?a9e8b75f_page=3&order=g2_score#product-list)
- [1](/categories/contact-center?a9e8b75f_page=3&order=g2_score#product-list)
- 2
- [3](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=3#product-list)
- [4](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=4#product-list)
- [5](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=5#product-list)
- [6](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=6#product-list)
- …
- [23](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=23#product-list)
- [24](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=24#product-list)
- [Next ›Next ›](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=3#product-list)

Spotlight Categories

[Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing)

[Workforce Management Software](https://www.g2.com/categories/workforce-management)

[Employee Recognition Software](https://www.g2.com/categories/employee-recognition)

[CRM Software](https://www.g2.com/categories/crm)

[A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

Show More