Best Contact Center Software - Page 2

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 639

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,000+ Authentic Reviews
  • 639+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

Readymode

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.

Average Rating: 4.6/5.0

Total Reviews: 264

How Do G2 Users Rate Readymode?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Readymode?

  • Seller: Readymode
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Vancouver, CA
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Appointment Setter
  • Top Industries: Real Estate, Insurance
  • Company Size: 60% Small, 36% Medium

What Do G2 Reviewers Say About Readymode?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficiency of Readymode, particularly its effective KPI tracking and swift customer support.
  • Users value the ease of use in Readymode, enhancing productivity and streamlining communication for remote teams.
  • Users value Readymode for its effective KPI tracking and responsive support, enhancing business decision-making and outcomes.
  • Users value the time-saving features of Readymode, enhancing efficiency in outbound marketing and call management.
  • Users love the dynamic automation and user-friendly dashboard of Readymode, enhancing outbound marketing efficiency.
Cons
  • Users face a steep learning curve with Readymode's advanced features, requiring significant time and practice to master.
  • Users experience call scheduling issues and cumbersome user permissions, impacting efficiency and complicating compliance checks.
  • Users find the difficult learning curve of Readymode challenging, requiring considerable time and effort to master.
  • Users find limited customization frustrating, as it complicates the creation of personalized reports and workflows.
  • Users experience slow loading, which hinders agent productivity and can affect revenue generation significantly.

What Are Recent G2 Reviews of Readymode?

What Are G2 Users Discussing About Readymode?

Dialaxy

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

Average Rating: 4.4/5.0

Total Reviews: 282

How Do G2 Users Rate Dialaxy?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Dialaxy?

Who Uses This Product?

  • Who Uses This: Sales Executive, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 33% Medium

What Do G2 Reviewers Say About Dialaxy?

AI-generated summary from verified user reviews

Pros
  • Users find Dialaxy to be super simple to use, making it an excellent choice for beginners and remote teams.
  • Users commend the excellent customer support of Dialaxy, making it a preferred choice for international phone services.
  • Users commend the reliability of Dialaxy, noting its effective performance and excellent customer support for remote team management.
  • Users find Dialaxy super helpful for remote team management, praising its user-friendliness and excellent customer support.
  • Users value the excellent call quality of Dialaxy, appreciating its stability and straightforward functionality.
Cons
  • Users report number issues with Dialaxy, facing challenges in obtaining international phone numbers quickly and efficiently.
  • Users find Dialaxy's limited features frustrating, especially with performance issues during peak hours and device compatibility concerns.
  • Users are frustrated by the limited features, which lead to lags and basic functionality compared to larger systems.
  • Users find the geographical restrictions complicated, especially when trying to obtain phone numbers outside the US and Canada.
  • Users find the complex processes for obtaining international numbers to be cumbersome and frustrating without better documentation.

What Are Recent G2 Reviews of Dialaxy?

Google Contact Center AI

Google Contact Center AI is a software designed to deliver human-like AI-powered contact center experiences that delight customers while reducing operational costs. The software provides conversational AI capabilities and intelligent automation by leveraging Google's advanced machine learning and natural language processing technology. It automates routine customer interactions and reduces the volume of inquiries requiring human agent handling. Google Contact Center AI addresses the challenge of high contact center costs and agent workload by enabling AI to resolve common customer needs independently. The software supports voice and digital customer interactions, freeing human agents to focus on complex, high-value conversations.

Average Rating: 4.3/5.0

Total Reviews: 72

How Do G2 Users Rate Google Contact Center AI?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Google Contact Center AI?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG
  • Phone: +1 (650) 253-0000

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Small, 32% Medium

What Are Recent G2 Reviews of Google Contact Center AI?

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KrispCall

KrispCall is an AI-powered business phone and contact center platform for sales and support teams. Businesses can get local, mobile and toll-free numbers across 100+ countries, manage calls and messaging from one workspace, automate outbound calling, coach agents during live conversations, and sync customer interactions with their CRM. KrispCall combines a Unified Callbox, multi-level IVR, call recording, Power Dialer, Bulk SMS, live call monitoring and coaching, call analytics, and AI-powered transcription and summaries. It integrates with 100+ business tools including Salesforce, HubSpot, Pipedrive, Zoho CRM, Zendesk, Zapier, Make and Slack. Built for startups, growing businesses, BPOs and distributed sales and support teams, KrispCall helps businesses build a local presence, reach more customers and keep every customer conversation organized in one platform. Trusted by 9,000+ businesses worldwide.

Average Rating: 4.5/5.0

Total Reviews: 387

How Do G2 Users Rate KrispCall?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.7/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind KrispCall?

  • Seller: KrispCall
  • Year Founded: 2022
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    121 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 80% Small, 19% Medium

What Do G2 Reviewers Say About KrispCall?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of KrispCall, finding it intuitive and convenient for team communication.
  • Users highlight the responsive and helpful customer support of KrispCall, enhancing their overall experience and satisfaction.
  • Users praise the helpful customer support of KrispCall, noting quick responses and excellent assistance throughout their experience.
  • Users appreciate the reliable call quality of KrispCall, which enhances their communication experience and team efficiency.
  • Users love the excellent call quality of KrispCall, enhancing communication efficiency for modern business needs.
Cons
  • Users feel that KrispCall is expensive and hope for more competitive pricing and better credit opportunities.
  • Users wish for more competitive pricing and better options, feeling the current rates are too high.
  • Users encounter number issues, such as strict registration processes and delays in porting numbers, affecting their experience.
  • Users find the missing advanced analytics features in KrispCall limiting compared to larger competitors, affecting their experience.
  • Users experience a delay with the interface on mobile, impacting call reception and overall app performance.

What Are Recent G2 Reviews of KrispCall?

What Are G2 Users Discussing About KrispCall?

Maqsam

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

Average Rating: 4.7/5.0

Total Reviews: 112

How Do G2 Users Rate Maqsam?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.4/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Maqsam?

  • Seller: Maqsam
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Al Rabie District, SA
  • LinkedIn® Page: www.linkedin.com
    165 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 57% Small, 37% Medium

What Do G2 Reviewers Say About Maqsam?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Maqsam, enjoying intuitive features and seamless international calling without hassle.
  • Users value Maqsam's intuitive calling process and seamless integration, enhancing the experience for international calls effortlessly.
  • Users value the seamless international call management of Maqsam, enjoying its intuitive interface and excellent call quality.
  • Users value the helpful and supportive customer support of Maqsam, enhancing their overall user experience and satisfaction.
  • Users value the simplicity and efficiency of Maqsam, enabling seamless communication and excellent support for teams.
Cons
  • Users frequently experience call issues with Maqsam, including poor quality, instability, and frequent glitches during conversations.
  • Users experience call quality issues with Maqsam, citing poor clarity, frequent cuts, and stability problems.
  • Users report poor call quality with Maqsam, experiencing frequent cuts and unclear voice during calls.
  • Users experience voice quality issues with Maqsam, citing poor stability and call clarity problems.
  • Users report audio issues with Maqsam, including glitches and interference during calls, affecting communication quality.

What Are Recent G2 Reviews of Maqsam?

What Are G2 Users Discussing About Maqsam?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 697

How Do G2 Users Rate Dialpad Support?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 32% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time visibility provided by Dialpad Support, enhancing team efficiency and customer experience.
  • Users appreciate the ease of use in Dialpad Support, simplifying call management and improving team efficiency.
  • Users appreciate the responsive customer support of Dialpad Support, valuing quick answers from real people.
  • Users appreciate the user-friendly interface and effective communication tools that enhance onboarding and call management.
  • Users value the call recording feature of Dialpad Support, enhancing coaching and improving issue resolution significantly.
Cons
  • Users experience poor customer support, often facing long wait times and difficulty reaching live representatives.
  • Users experience call issues due to dependency on internet stability and difficulty reaching live support when needed.
  • Users often face dialer issues such as delays, crashes, and the need for direct support from Dialpad experts.
  • Users frequently face long wait times for support responses, leading to frustration with the overall service experience.
  • Users experience delayed support with Dialpad, facing long response times and routing issues to the right experts.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

ConVox Omni-Channel

Deepija Telecom Pvt. Ltd was Established in 2003, by Alok Kaushal and Deepak Agarwal.They are Software Engineers with varied experience in Software and Telecom Industry. We are a team of 200+ Employees with rich Telecom Expertise and Specialization in Asterisk,VoIP and CTI Technologies. Deepija markets its products/services under the brand ConVox and is a Market leader in Contact Center Solutions. Our Other Products include IP-PBX, IVRS,Audio Conferencing, Bulk Communication Tool(Voice/SMS/Email/Whatsapp),Voice Loggers. Our Solutions can be deployed On Premise based and Cloud Centers. ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the feature of advance call center and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Features can be customized to any extent to exactly suit your process. General Feature List Includes: ACD and IVRS. Inbound/ Outbound/ Blended Dialer modes. Predictive, Progressive, Preview and Manual Outbound Dialing Modes in one platform. Telecom interfacing with PRI /SIP & VOIP trunking. CTI Integrations with major CRM providers such as Salesforce, Zoho, Microsoft Dynamics and in-house native CRM. Performance Analysis Dashboards for Admin and Agents. Real Time Monitoring Tools. Call & Screen Recording. MIS Module. VAPT Security Qualified Product.

Average Rating: 4.9/5.0

Total Reviews: 17

How Do G2 Users Rate ConVox Omni-Channel?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.8/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind ConVox Omni-Channel?

Who Uses This Product?

  • Company Size: 43% Medium, 33% Small

What Do G2 Reviewers Say About ConVox Omni-Channel?

AI-generated summary from verified user reviews

Pros
  • Users find ConVox Omni-Channel to be user-friendly, enhancing navigation and making communication seamless.
  • Users value the impressive customization options of ConVox Omni-Channel, enabling tailored solutions for their specific needs.
  • Users rave about the easy setup of ConVox Omni-Channel, facilitating a smooth transition and user-friendly experience.
  • Users appreciate the efficient support for large user volumes provided by ConVox Omni-Channel, enhancing operational stability.
  • Users value the simple functionalities of ConVox Omni-Channel, making it easy to operate and generate reports.
Cons
  • Users note a significant learning curve for new users which can affect initial usability and adaptation.
  • Users report occasional database errors, which disrupt functionality and lead to a frustrating experience with ConVox Omni-Channel.

What Are Recent G2 Reviews of ConVox Omni-Channel?

CallHippo

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Average Rating: 4.4/5.0

Total Reviews: 411

How Do G2 Users Rate CallHippo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind CallHippo?

  • Seller: CallHippo
  • Year Founded: 2016
  • HQ Location: Claymont, Delaware
  • LinkedIn® Page: www.linkedin.com
    108 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 21% Medium

What Do G2 Reviewers Say About CallHippo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use with CallHippo, finding the interface intuitive and easy to navigate.
  • Users commend the reliable call quality of CallHippo, enhancing their communication experience significantly.
  • Users value the reliable call quality of CallHippo, enhancing their communication efficiency and connection with clients.
  • Users love the easy setup of CallHippo, enabling seamless integration and quick adaptation for new employees.
  • Users commend CallHippo's excellent customer support, appreciating prompt responses and helpful assistance for all inquiries.
Cons
  • Users find CallHippo expensive compared to competitors, suggesting a need for more competitive pricing options.
  • Users find CallHippo's pricing to be somewhat high, suggesting a need for more competitive options in the market.
  • Users experience occasional connection issues like call disconnections and minor latency affecting their calling experience.
  • Users experience inconsistent call quality with CallHippo, affected by connection stability and limitations on lower plans.
  • Users face frequent dialer issues with CallHippo, including unresponsive dashboards and repeated login requirements.

What Are Recent G2 Reviews of CallHippo?

What Are G2 Users Discussing About CallHippo?

ServiceNow Customer Service Management

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

Average Rating: 4.4/5.0

Total Reviews: 509

How Do G2 Users Rate ServiceNow Customer Service Management?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceNow Customer Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Who Uses This: Associate Consultant, Senior Software Engineer
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 45% Large, 28% Medium

What Do G2 Reviewers Say About ServiceNow Customer Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and customization of ServiceNow CSM, streamlining workflows across various departments.
  • Users value the centralized platform of ServiceNow Customer Service Management for streamlining customer interactions and automating workflows.
  • Users appreciate the efficiency of ServiceNow Customer Service Management in centralizing interactions and automating case management.
  • Users value the smoother workflow provided by ServiceNow's case management features, enhancing agent efficiency and case handling.
  • Users commend the automation features of ServiceNow Customer Service Management for maximizing efficiency and reducing manual efforts significantly.
Cons
  • Users find the learning curve steep, with complicated setups and configurations for workflows and routing rules.
  • Users face a steep learning curve with complex setup and configuration for workflows and routing in ServiceNow.
  • Users experience limited customization options in ServiceNow Customer Service Management, hindering their ability to tailor solutions effectively.
  • Users find the setup and configuration quite complicated, often requiring extensive time and effort to tailor workflows.
  • Users highlight the need for improvements in updates, visual design, and user experience in ServiceNow Customer Service Management.

What Are Recent G2 Reviews of ServiceNow Customer Service Management?

What Are G2 Users Discussing About ServiceNow Customer Service Management?

CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,881

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How Do G2 Users Rate CallRail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.4/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind CallRail?

  • Seller: CallRail
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    359 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 74% Small, 22% Medium

What Do G2 Reviewers Say About CallRail?

AI-generated summary from verified user reviews

Pros
  • Users find CallRail's ease of use ideal for businesses of any size, ensuring effective tracking and reporting.
  • Users appreciate the robust tracking and attribution features of CallRail, enhancing visibility into lead generation efforts.
  • Users value the effective call tracking of CallRail, enhancing their ability to attribute leads and optimize campaigns.
  • Users value the ease of use and comprehensive tracking of CallRail, ensuring effective monitoring and ROI clarity.
  • Users value the attribution accuracy of CallRail, gaining insights that drive effective marketing and lead generation.
Cons
  • Users find the lack of integrated AI voice agents and basic mobile app functionalities frustrating for their workflow.
  • Users note integration issues, wishing for better functionality and automated follow-ups within the CallRail system.
  • Users find the learning curve for CallRail's advanced features to be somewhat challenging and complex.
  • Users report call issues with AI Voice Assist, noting repeated questions and a need for improved customer service responsiveness.
  • Users often face number issues with CallRail, including limited call pools and costs for additional numbers.

What Are Recent G2 Reviews of CallRail?

What Are G2 Users Discussing About CallRail?

Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia’s Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital — from front office to back office — resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 89

How Do G2 Users Rate Glia?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 66% Medium, 18% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users commend Glia's exceptional customer support, noting seamless transitions and responsive agents that enhance the service experience.
  • Users praise Glia for its ease of use, with simple setup and customization enhancing overall user experience.
  • Users value the seamless transition from digital support to live assistance, enhancing overall member engagement and experience.
  • Users value Glia for its efficiency in setup and management, ensuring a seamless experience across communication channels.
  • Users appreciate Glia’s high-quality technology and seamless features, enhancing communication efficiency and team support significantly.
Cons
  • Users express frustration over missing features, particularly in customization and follow-up capabilities, hindering efficiency.
  • Users struggle with integration issues, as expanded third-party support and complex configurations hinder optimal platform use.
  • Users experience poor customer support due to difficulties with finding information and inconsistencies in agent availability.
  • Users find the limited features of Glia restricts functionality and complicates customer interactions and follow-up processes.
  • Users feel that reporting issues hinder effective management, calling for better scheduling and data integrity.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

Avaya Contact Center

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

Average Rating: 4.1/5.0

Total Reviews: 174

How Do G2 Users Rate Avaya Contact Center?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Avaya Contact Center?

  • Seller: Avaya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Morristown, NJ
  • LinkedIn® Page: www.linkedin.com
    11,753 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Telecom engineer
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 46% Large, 36% Medium

What Do G2 Reviewers Say About Avaya Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the enterprise voice and reporting capabilities of Avaya Contact Center for seamless inbound and outbound calling.
  • Users value the strong analytics and reporting capabilities of Avaya Contact Center for enterprise voice solutions.
  • Users value the excellent call quality of Avaya Contact Center, enhancing their communication and reporting capabilities.
  • Users value the connectivity of Avaya Contact Center, enabling seamless inbound and outbound calls from any location.
  • Users find Avaya Contact Center to be an easy-to-use platform, appreciating its simplicity and straightforward features.
Cons
  • Users often face complexity in deployment, configurations, and integrations, which can hinder effective usage of Avaya Contact Center.
  • Users face customization difficulty due to the complexity in deployment, configurations, and integrations of Avaya Contact Center.
  • Users face difficult implementation challenges with Avaya Contact Center, particularly in deployment and configurations.
  • Users find the difficult setup of Avaya Contact Center challenging, affecting deployment and integration efficiency.
  • Users often face authentication errors and static line issues, causing frustration and hindering effective communication.

What Are Recent G2 Reviews of Avaya Contact Center?

NUACOM

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

Average Rating: 4.8/5.0

Total Reviews: 322

How Do G2 Users Rate NUACOM?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind NUACOM?

  • Seller: NUACOM
  • Year Founded: 2009
  • HQ Location: Ireland
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Computer Software, Construction
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About NUACOM?

AI-generated summary from verified user reviews

Pros
  • Users highlight the efficient customer support of NUACOM, ensuring a smooth onboarding and setup experience.
  • Users appreciate the ease of use of NUACOM, highlighting its simple setup and intuitive process.
  • Users find the staff very helpful, providing excellent support and guidance throughout the setup and integration process.
  • Users praise the easy setup of NUACOM, highlighting a smooth transition and seamless onboarding experience.
  • Users appreciate the efficient customer service of NUACOM, noting smooth processes and helpful support throughout.
Cons
  • Users report call issues with NUACOM, including missed calls and dependency on stable internet for VoIP quality.
  • Users report call limitations with NUACOM, including issues with call access and integration with Keap CRM.
  • Users find the lack of features in NUACOM limits their experience, with expectations for more detailed call reports unmet.
  • Users experience dialer issues with slow refreshing and difficulties in adding numbers and accessing call logs effectively.
  • Users note that the product has a high cost, which may be a concern for budget-conscious buyers.

What Are Recent G2 Reviews of NUACOM?

What Are G2 Users Discussing About NUACOM?

Voiso

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

Average Rating: 4.8/5.0

Total Reviews: 93

How Do G2 Users Rate Voiso?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Voiso?

  • Seller: Voiso
  • HQ Location: Singapore, Singapore
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Data Analyst
  • Top Industries: Information Technology and Services, Information Services
  • Company Size: 95% Medium, 14% Small

What Do G2 Reviewers Say About Voiso?

AI-generated summary from verified user reviews

Pros
  • Users value the consistent reliability of Voiso, appreciating its seamless omnichannel communication and scalability for growth.
  • Users love the ease of use of Voiso, as it seamlessly integrates multiple communication channels into one interface.
  • Users value the omnichannel workspace of Voiso, integrating multiple communication channels into a single, efficient interface.
  • Users are impressed by the unbelievable AI capabilities of Voiso, transforming call center operations and team outreach.
  • Users highlight the unbelievable AI capabilities of Voiso, significantly enhancing call center efficiency and effectiveness.
Cons
  • Users face complex processes for data export and analytics, requiring significant time and support for effective use.
  • Users find the inadequate reporting features hinder effective data access and understanding, complicating usability.
  • Users find the complexity of Voiso's setup challenging, especially for those less technically inclined.
  • Users find the lack of intuitiveness of Voiso frustrating, especially for non-technical users during setup and training.
  • Users find the learning curve for analytics features steep, requiring significant time and training for effective use.

What Are Recent G2 Reviews of Voiso?

ZIWO

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time.

Average Rating: 4.9/5.0

Total Reviews: 74

How Do G2 Users Rate ZIWO?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind ZIWO?

  • Seller: Ziwo
  • Year Founded: 2010
  • HQ Location: Dubai (UAE)
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations team lead.
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 51% Large, 38% Medium

What Do G2 Reviewers Say About ZIWO?

AI-generated summary from verified user reviews

Pros
  • Users commend ZIWO for its user-friendly interface that simplifies both implementation and daily operations.
  • Users highlight the easy implementation of ZIWO, making setup straightforward and hassle-free.
  • Users highlight the excellent customer support of ZIWO, enhancing their experience and easing problem resolutions.
  • Users appreciate the clear call quality of ZIWO, enhancing their communication experience with ease of use.
  • Users value the easy integrations offered by ZIWO, enhancing their operational efficiency and user experience.
Cons
  • Users report experiencing technical issues with ZIWO, including lagging that disrupts their workflow.
  • Users experience unreliability with ZIWO, facing unexpected outages that disrupt urgent communication needs.
  • Users criticize the forced online status of ZIWO, which complicates their experience by receiving unwanted calls.
  • Users report frequent internet connection failures with ZIWO, disrupting their communication and performance.
  • Users experience frequent dialer issues, with calls dropping several times a week causing frustration and interruptions.

What Are Recent G2 Reviews of ZIWO?

What Are G2 Users Discussing About ZIWO?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025