# Best Contact Center Software - Page 11 ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 348 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,400+ Authentic Reviews - 348+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Software ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-09T20%3A04%3A19Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fa9e8b75f_page%3D3%26page%3D11&secure%5Btoken%5D=7192e65df508f9bf896b5bc5d3a55561c4ca46ba787023fe5cfc629d9ed3b68b&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [Inconnect](https://www.g2.com/products/inconnect/reviews) Omnichannel Cloud Contact Center Connect and centralize all your CX channels Manage all customer service channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. Solution advantages Centralize customer experience management. Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. Boost agent productivity. Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. Reduce costs with smart self-service. Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. Maximize outbound campaigns. Get more successful calls in less time by using powerful multimodal auto dialer engines. Optimize inbound management. Accelerate response with smart query distribution and integration of the outbound channel on the same platform. Ensure operational control. Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service. Applications by industry Real-time e-commerce customer support. Claims management at insurance companies. Customer acquisition/recovery at telecom companies. Information for students at educational institutions. After-sales and incident service management. Remote product and service purchase (banking, energy). Citizen information for institutions. Collections and billing management through BPO. Patient care and appointment management at medical clinics. Booking management at hotel chains. Technical characteristics Omnichannel: voice channels Inbound call management. Automatic distribution based on skills, business data, and customer segmentation. Callbacks and scheduling for later contact. Outbound call automation. Automatic, multi-modal dialing engine (predictive and progressive). Simultaneous dialing on multiple dialing lists. GenAI-powered self-management. Native connection to Insmartbot to integrate GenAI-powered voicebots. Conversational IVR systems with call context and transfer to the contact center. Omnichannel: text channels Integrated WhatsApp (Business Service Provider). Configurable automated messages; sending and receiving links, photos, videos, voice memos, and PDF files. Sending messages to contact lists with variable, personalized texts. Service on social media. Instagram, Facebook, X, TikTok message management. Management of multiple administrated pages. Response automation Email, text, and sidebar chat. Full text editor for email with template generator. Chat window customization: size, color, font, images, buttons, and positions. Mass text message dispatch; HTTP-based support and configuration for multiple text agents. Agent assistant with AI Unified interaction inbox. Integrated work environment for omnichannel management. Contact history in a single log that is automatically updated. AI copilot companions for agents. GenAI-powered email writing assistant. Ask for help copilot: if the bot doesn’t know the answer, it asks for help and remembers the answer from then on. Application designer. Sidebar chat and form customization. Front-end application designer for interaction management. ITR (interactive text response) application and bot designer management. CX analytics and control Advanced reporting for operational control. Report package with stats. Personalized report designer. Scheduled email and/or FTP dispatch of reports. Security and data privacy. PCI Cloud Security Standards. Card numbers masked in histories. SSL encryption and GDPR compliance. CSA Trusted Cloud Provider, Star Level One, ISO 27001, and CCSK seals. Native and API-friendly integrations. Integration with front-end web applications, website forms, and scripts. Integration with data, systems, and business processes. Native integration with Insmartbot, Infunnel, Inspeech, and Inteam. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Inconnect? - **Concurrent Calling:** 7.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Inconnect? - **Seller:** [Inconcert](https://www.g2.com/sellers/inconcert) - **Year Founded:** 2001 - **HQ Location:** Madrid, ES - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc954cf059d24d7dbaae7a650d3a939512f3b0ee8d37465fc3b6287c4d4c1006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finconcert&secure%5Burl_type%5D=linkedin_company_website) 284 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 33% Small #### What Are Recent G2 Reviews of Inconnect? **["Very useful with good contact and friendly interface"](https://www.g2.com/survey_responses/inconnect-review-8711068)** **Rating:** 5.0/5.0 stars _— Diego G._ [Read full review](https://www.g2.com/survey_responses/inconnect-review-8711068) **["Comprehensive management of the Contact Center."](https://www.g2.com/survey_responses/inconnect-review-9097916)** **Rating:** 4.5/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/inconnect-review-9097916) ### [INO CX](https://www.g2.com/products/ino-cx/reviews) INO CX — Cloud Contact Center Software Built for Modern Customer Experience Overview INO CX is a 100% cloud-based contact center software platform designed for businesses that want to deliver seamless, consistent, and high-performance customer experiences. Built in France and hosted in Europe, INO CX combines enterprise-grade reliability with the flexibility of a modern SaaS solution and fully compliant with European data protection standards (GDPR). Whether you're running an inbound customer support team, an outbound sales operation, or a blended contact center, INO CX gives you everything you need in a single, unified interface. From intelligent call routing and IVR to AI-powered automation and real-time analytics, INO CX is the contact center solution built for scale. What is INO CX? INO CX is a cloud contact center platform (CCaaS) that centralizes all your communication channels, voice, email, chat, SMS, WhatsApp, and social media, into one agent workspace. It eliminates the silos between channels, reduces agent effort, and helps businesses resolve customer issues faster and more efficiently. Unlike legacy on-premise telephony systems, INO CX requires no hardware, no complex infrastructure, and no lengthy deployment. Teams can be up and running in days, not months. Key Features Omnichannel Communication Management Handle every customer interaction from a single interface. INO CX supports inbound and outbound voice calls (VoIP), email, live chat, SMS campaigns, WhatsApp messaging, and social media, all managed from one unified agent desktop. No more switching between applications. Every interaction is logged, tracked, and accessible in real time. Intelligent Call Routing & ACD (Automatic Call Distribution) Route every call to the right agent at the right time. INO CX's ACD engine factors in agent skills, availability, customer history, and priority to ensure optimal call distribution. Reduce wait times, improve first-call resolution, and boost customer satisfaction scores. IVR (Interactive Voice Response) Design powerful, customizable IVR menus that guide callers to the right destination without agent intervention. INO CX's IVR system supports multi-level menus, callback options, and self-service flows that reduce inbound volume and free up agents for high-value interactions. AI & Automation Leverage artificial intelligence to accelerate response times and reduce repetitive tasks. INO CX integrates AI-powered features including intelligent routing, automated workflows, conversational bots, and smart suggestions for agents. Automate post-call wrap-up, ticket creation, and follow-up actions to reduce average handling time (AHT). Outbound Campaigns Run high-performance outbound calling campaigns with INO CX's built-in dialer. Supports preview dialing, progressive dialing, and power dialing modes. Perfect for sales teams, debt collection, appointment reminders, and proactive customer outreach. Manage calling lists, set schedules, and track campaign performance in real time. Native CRM Integrations INO CX connects seamlessly with the tools your teams already use. Native integrations include Salesforce CTI, HubSpot, Zendesk, Zoho CRM, and a Chrome extension for browser-based call handling. Open APIs allow custom integrations with any CRM, ERP, or business tool in your ecosystem, no IT bottlenecks, no delays. Quality Monitoring & Call Recording Maintain high service standards with built-in quality monitoring tools. Record 100% of calls, evaluate agent performance with customizable scorecards, and identify coaching opportunities. INO CX gives supervisors full visibility over customer interactions to drive continuous improvement. Real-Time Supervision & Reporting Give managers complete operational visibility. INO CX's live supervision dashboard shows queue status, agent availability, service levels, and key KPIs in real time. Generate custom reports, track trends over time, and make data-driven decisions to optimize contact center performance. Fully customizable dashboards ensure every stakeholder sees the metrics that matter most. International Phone Numbers Deploy local, national, or toll-free numbers in 50+ countries. INO CX provides full PSTN connectivity and international telephony infrastructure, making it the ideal solution for global businesses or companies expanding into new markets. Business Continuity & Remote Work INO CX is built for distributed teams. Because it's 100% cloud-based, agents can work from anywhere, office, home, or remote location, without any change to the customer experience. Automatic failover, redundant infrastructure, and geo-distributed hosting ensure maximum uptime and business continuity, even during outages or unexpected disruptions. Why Contact Centers Choose INO CX Purpose-Built for Contact Centers INO CX isn't a generic business phone system bolted onto a CRM. It's a dedicated contact center software platform, engineered from the ground up for high-volume customer interactions. Every feature, from ACD to quality monitoring, is designed with contact center operations in mind. Fast Deployment, Low Friction Most contact center software deployments take months. INO CX teams can be operational in days. Solerys, one of INO CX's customers, built a fully functioning contact center from scratch in under four weeks. The platform's intuitive interface means agents need minimal training, and supervisors can configure workflows without IT support. Proven ROI INO CX delivers measurable results. Securitas Technology reduced customer wait times by 50% and increased confirmed service orders by 40% after deploying INO CX. Tiko reduced average response times by 40% through native CRM integration. These aren't edge cases, they're outcomes consistently achieved across INO CX's customer base. Enterprise-Grade Security & Compliance Developed in France and hosted on European Cloud, INO CX is built to meet the strictest data privacy and security requirements. GDPR compliance is built in by design, not bolted on after the fact. This makes INO CX the contact center platform of choice for regulated industries including financial services, healthcare, and energy. Flexible & Open Architecture INO CX is designed to integrate, not isolate. Its open API architecture means it connects with virtually any third-party application in your stack. Whether you're running Salesforce, a custom-built CRM, or a legacy ERP, INO CX adapts to your environment, not the other way around. Scalability Without Complexity Start with 10 agents or scale to 1,000. INO CX grows with your business. Add new channels, new teams, or new geographies without infrastructure changes or additional hardware investment. The platform's multi-tenant architecture supports complex organizational structures including subsidiaries, business units, and outsourced BPO operations. Who Uses INO CX? INO CX serves more than 300 companies across industries including: - Energy & Utilities — ENI uses INO CX to manage large-scale customer service operations across multiple channels. - Financial Services & Banking — Arkea Financial Services relies on INO CX for compliant, secure customer communication. - Healthcare & Home Services — O2 Care Services deployed INO CX to unify agent and customer experience on a single platform. - Security & Technical Services — Securitas Technology transformed its hotline operations, cutting wait times by 50% and boosting confirmed service orders by 40%. - Fintech & Scale-Ups — Swile scaled its customer support team while maintaining high quality standards. Tiko cut response times by 40% through seamless CRM integration. - BPO & Outsourcing — Concentrix and Comete.ai chose INO CX for its flexibility, reliability, and multi-client capabilities. - Retail — Saint Maclou used INO CX to maintain close customer relationships during lockdown by rapidly deploying remote agent capabilities. INO CX vs. Competitors When evaluating contact center software, buyers typically compare INO CX against platforms like Genesys, Talkdesk, Aircall, CloudTalk, RingCentral, and Salesforce Service Cloud Voice. Here's what sets INO CX apart: - European-first data hosting — Unlike many US-headquartered CCaaS vendors, INO CX stores all data on European infrastructure, meeting GDPR requirements by default. - All-in-one platform — Voice, digital channels, AI, quality monitoring, outbound dialer, and secure payments in a single solution — no patchwork of add-ons. - Transparent, scalable pricing — No hidden fees, no per-channel add-ons. INO CX pricing scales with your team. - Dedicated implementation support — INO CX's team works closely with customers during onboarding to ensure fast time-to-value. - Proven in regulated industries — Financial services, healthcare, and energy companies trust INO CX for its compliance-first architecture. Deployment & Support - Deployment model: 100% cloud / SaaS — no on-premise option required - Hosting: Cloud Europe (France & EU regions) - Onboarding: Dedicated implementation team, training, and go-live support - Customer support: Multi-channel support (phone, email, chat) with dedicated account management for enterprise clients - Uptime SLA: 99.9% availability guaranteed Get Started with INO CX Ready to modernize your contact center? INO CX offers personalized demos tailored to your industry, team size, and use case. Whether you're migrating from a legacy on-premise system or scaling a fast-growing support operation, INO CX's team will walk you through the platform and help you build a business case. Request a demo at www.ino.global **Average Rating:** 4.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate INO CX? - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind INO CX? - **Seller:** [INO GLOBAL](https://www.g2.com/sellers/ino-global) - **Year Founded:** 1997 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47a693d22442703e17fcb759d8d79328c6e23d71ef6ed500121927d11e99b603&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finoglobal%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Large, 33% Medium #### What Are Recent G2 Reviews of INO CX? **["INO: an intuitive tool, easy to use and rich in options"](https://www.g2.com/survey_responses/ino-cx-review-12948082)** **Rating:** 4.0/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/ino-cx-review-12948082) **["Simple, quick to deploy, and user-friendly"](https://www.g2.com/survey_responses/ino-cx-review-12948113)** **Rating:** 5.0/5.0 stars _— Pierre J._ [Read full review](https://www.g2.com/survey_responses/ino-cx-review-12948113) ### [Ivinex](https://www.g2.com/products/ivinex/reviews) Ivinex offers a web-based CRM solution that molds itself your your business practices. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Ivinex? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Ivinex? - **Seller:** [Ivinex](https://www.g2.com/sellers/ivinex) - **Year Founded:** 2006 - **HQ Location:** Bountiful, US - **Twitter:** @ivinexuue 51 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a2e7124e0a6d85a7fe7bd3bde162e45d99a38b7180c85e2fc6fbb63c63789fbb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fivinex&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® - **Phone:** 1.801.335.8322 #### Who Uses This Product? - **Company Size:** 33% Large, 33% Medium #### What Are Recent G2 Reviews of Ivinex? **["Super customization at a price that you can afford"](https://www.g2.com/survey_responses/ivinex-review-524675)** **Rating:** 4.5/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/ivinex-review-524675) **["Great software for telesales"](https://www.g2.com/survey_responses/ivinex-review-5059977)** **Rating:** 5.0/5.0 stars _— Verified User in Insurance_ [Read full review](https://www.g2.com/survey_responses/ivinex-review-5059977) #### What Are G2 Users Discussing About Ivinex? - [What is Ivinex used for?](https://www.g2.com/discussions/what-is-ivinex-used-for) ### [Mitel MiContact Center Business](https://www.g2.com/products/mitel-micontact-center-business/reviews) Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center. **Average Rating:** 3.8/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Mitel MiContact Center Business? - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10) - **Concurrent Calling:** 6.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 5.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Mitel MiContact Center Business? - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel 22,451 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website) 4,011 employees on LinkedIn® - **Total Revenue (USD mm):** $1,300 #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About Mitel MiContact Center Business? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **real-time connectivity** of Mitel MiContact Center Business, which enhances collaboration among coworkers. #### What Are Recent G2 Reviews of Mitel MiContact Center Business? **["Great communication software"](https://www.g2.com/survey_responses/mitel-micontact-center-business-review-12264611)** **Rating:** 4.5/5.0 stars _— Verified User in Construction_ [Read full review](https://www.g2.com/survey_responses/mitel-micontact-center-business-review-12264611) **["Mitel Contact Center"](https://www.g2.com/survey_responses/mitel-micontact-center-business-review-6651996)** **Rating:** 4.5/5.0 stars _— JACKSON T._ [Read full review](https://www.g2.com/survey_responses/mitel-micontact-center-business-review-6651996) #### What Are G2 Users Discussing About Mitel MiContact Center Business? - [What is Mitel MiContact Center Business used for?](https://www.g2.com/discussions/what-is-mitel-micontact-center-business-used-for) ### [Oration](https://www.g2.com/products/oration-ai-oration/reviews) Oration is a full-service AI contact center platform that delivers autonomous support across every channel. Born from the world's most demanding BPO environments, Oration has already processed over 25 million calls, proving that AI can handle complexity at a global scale. Be Human at Scale Designed for the high-stakes demands of mid-market B2C businesses, our agents master voice, email, and chat with human-grade precision—delivering measurable CSAT growth while radically reducing operational overhead. Infinite Scale, Zero Friction - Radical Cost Efficiency: Reduce cost-per-contact by 60-70%. - Zero Wait Times, 24/7: Eliminate the 3-5 minute hold times common in traditional support. Oration provides instant, natural responses every hour of the year, in any language. - Infinite Elasticity: Scale to handle 10x volume spikes (like product launches or outages) in seconds. Unlike traditional BPOs that require 8-12 week hiring and training cycles, Oration deploys new capacity instantly. - 100% Automated QA: Traditional managers manually review less than 5% of calls. Oration automatically transcribes, analyzes, and scores every single interaction, ensuring total compliance and quality control. - Hyper-Consistency: AI agents never experience burnout, "bad days," or mood-affected service. Every customer receives the exact same high standard of empathy and brand voice, millions of times over. - Zero Agent Ramp Time: Traditional agents require weeks of onboarding. Oration’s AI "learns" your entire knowledge base and internal systems once, and is immediately ready to resolve complex issues across your entire agent pool. - Proactive Growth: Move from a cost-center to a revenue-driver. Oration handles proactive tasks like abandoned cart recovery and personalized upselling—outreach that is often too expensive to resource with human teams. Enterprise Ready Oration combines massive scale with total control. From Agent QA, Brand Voice and Evaluation suites for consistent conversations to SOC 2, ISO-27001, and GDPR compliance, we provide the enterprise guardrails needed to automate with total confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 #### How Do G2 Users Rate Oration? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Oration? - **Seller:** [Oration AI](https://www.g2.com/sellers/oration-ai) - **Year Founded:** 2024 - **HQ Location:** Dover, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dc4b7096c87dcac8bf24ea68669cb29824a349d8db90ec1effc9abd778ec0340&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forationai%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Medium, 25% Small #### What Are Recent G2 Reviews of Oration? **["Outstanding Customer Support and Tailored Solutions"](https://www.g2.com/survey_responses/oration-review-12606079)** **Rating:** 5.0/5.0 stars _— syed h._ [Read full review](https://www.g2.com/survey_responses/oration-review-12606079) **["Exceptional Customer Support via voice and chat"](https://www.g2.com/survey_responses/oration-review-11374127)** **Rating:** 5.0/5.0 stars _— Rohit S._ [Read full review](https://www.g2.com/survey_responses/oration-review-11374127) ### [Tegsoft Contact Center](https://www.g2.com/products/tegsoft-contact-center/reviews) An omnichannel communications platform (Voice, SMS, live-chat, chat-bots, email, Social, etc.), that can easily integrate into all of your business processes. Our standard platform can be activated in less than 30 minutes and most of our configuration can be done remotely. Deployment flexibility: we provide our offering in 3 different models: on-premise Perpetual, on-premise SaaS, Cloud. Tegsoft is the perfect platform for businesses that offer cloud-powered solutions to companies of all sizes, developing voice and text communications services to improve customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Tegsoft Contact Center? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Tegsoft Contact Center? - **Seller:** [Tegsoft Contact Center](https://www.g2.com/sellers/tegsoft-contact-center) - **Year Founded:** 2008 - **HQ Location:** Kağıthane, TR - **Twitter:** @Tegsoft 152 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1ccaa5832e5ed5f626900708a1fe715ed9802b86033cf7bc17ab806457141c1a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftegsoft&secure%5Burl_type%5D=linkedin_company_website) 37 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 33% Small #### What Are Recent G2 Reviews of Tegsoft Contact Center? **["The Best Call Center Platform: Tegsoft Contact Center"](https://www.g2.com/survey_responses/tegsoft-contact-center-review-8749601)** **Rating:** 4.5/5.0 stars _— Serkan Y._ [Read full review](https://www.g2.com/survey_responses/tegsoft-contact-center-review-8749601) **["tegsoft - communicate to the clouds"](https://www.g2.com/survey_responses/tegsoft-contact-center-review-6954143)** **Rating:** 5.0/5.0 stars _— Siddharth S._ [Read full review](https://www.g2.com/survey_responses/tegsoft-contact-center-review-6954143) ### [Toku Contact Centre](https://www.g2.com/products/toku-contact-centre/reviews) Toku Contact Centre is an enterprise-grade, cloud-native platform built for organisations managing customer engagement across multiple markets and regions. It brings voice, SMS, email, chat, and messaging into a single browser-based agent workspace, giving teams full customer context and reducing operational complexity. Supervisors get real-time visibility into performance through live dashboards and configurable KPIs, while skills-based and priority-based routing ensures each interaction is handled by the most qualified available agent. Toku supports multi-region deployments with built-in redundancy and flexible hosting options to meet data residency and regulatory requirements. The platform integrates easily with enterprise systems through an API-first architecture and pre-built connectors, and includes a no-code workflow designer for building automated customer journeys. Native AI capabilities, including intelligent voice and chat agents, real-time transcription, and automated summaries, help teams reduce manual work, improve service consistency, and scale customer operations with confidence. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Toku Contact Centre? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Toku Contact Centre? - **Seller:** [Toku](https://www.g2.com/sellers/toku) - **Year Founded:** 2018 - **HQ Location:** Singapore, SG - **Twitter:** @TokuGlobal 44 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f837abe4ac8f6ae107ac0931dc0adc7f8484c1c5691165e4a25faa4dcb9043e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoku-global%2F&secure%5Burl_type%5D=linkedin_company_website) 120 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Small, 25% Large #### What Are Recent G2 Reviews of Toku Contact Centre? **["Toku is easy to use even on the first time user."](https://www.g2.com/survey_responses/toku-contact-centre-review-9457097)** **Rating:** 5.0/5.0 stars _— Jenalyn E._ [Read full review](https://www.g2.com/survey_responses/toku-contact-centre-review-9457097) **["Bridging Boundaries"](https://www.g2.com/survey_responses/toku-contact-centre-review-8708207)** **Rating:** 4.5/5.0 stars _— Verified User in Logistics and Supply Chain_ [Read full review](https://www.g2.com/survey_responses/toku-contact-centre-review-8708207) #### What Are G2 Users Discussing About Toku Contact Centre? - [What is Toku Connect used for?](https://www.g2.com/discussions/what-is-toku-connect-used-for) ### [Worktual](https://www.g2.com/products/worktual/reviews) Worktual is a unified intelligence AI-driven customer experience (CX) platform that enables businesses to streamline customer interactions, automate support processes, and enhance engagement through intelligent conversational AI technology. Designed to meet the demands of modern enterprises, Worktual provides scalable solutions that optimise customer communication while ensuring efficiency and adaptability across multiple industries. Software Category and Use Cases Worktual falls under the conversational AI and contact centre solutions category. It caters to businesses looking to refine their customer service strategies by leveraging AI-driven automation. Worktual is particularly suited for: Enterprises need scalable AI-powered communication tools for efficient customer support. Mid-sized businesses aim to enhance engagement through real-time analytics and omnichannel integration. Small businesses seek cost-effective solutions for customer retention and relationship management. Key Features and Benefits Conversational AI Platform: Worktual powers AI-driven digital agents capable of handling queries, providing personalised responses, and improving customer satisfaction. AI Contact Centre: A smart automated system that assists customers with inquiries, troubleshooting, and support, reducing response times and improving efficiency. Omnichannel Communication: Seamlessly integrates across web, mobile, and social platforms, ensuring a consistent and frictionless user experience. Scalability & Customisation: Tailored solutions for businesses of all sizes, allowing growth-focused adaptation without compromising service quality. Analytics & Insights: Provides data-driven reports on customer interactions to refine strategies, enhance engagement, and improve decision-making. AI-Powered Team Collaboration: Features an internal smart chat platform that facilitates collaboration and knowledge sharing among employees. Worktual empowers businesses by combining automation with intelligent customer service capabilities, helping them optimise user engagement and refine communication strategies. **Average Rating:** 4.7/5.0 **Total Reviews:** 7 #### How Do G2 Users Rate Worktual? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Worktual? - **Seller:** [Worktual](https://www.g2.com/sellers/worktual) - **Year Founded:** 2015 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57ed2f2a0757df5a9ebb53e0fcf1dc9dfd54e72ae8b0010f8803882886e5cfbb&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fworktual&secure%5Burl_type%5D=linkedin_company_website) 93 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 71% Small, 29% Medium #### What Do G2 Reviewers Say About Worktual? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer support** of Worktual, ensuring prompt assistance and enhancing user experience. - Users commend the **easy integration** of Worktual with various tools, enhancing efficiency and saving valuable time. - Users value the **easy communication** features of Worktual, facilitating quick access to all channels seamlessly. - Users find Worktual's dashboard **extremely helpful** , enhancing communication and collaboration effortlessly with impressive AI features. - Users commend the **reliable customer support** of Worktual, enhancing user experience and trust in the product. ##### Cons - Users find the **complex features** of Worktual challenging, especially non-technical users struggling with the learning curve. - Users find the **complex processes** of Worktual challenging due to rigid customization and advanced features' learning curve. - Users find the **difficult configuration** of Worktual challenging, especially for non-technical users navigating advanced features. - Users find the **high cost** of Worktual makes it unsuitable for small scale businesses. - Users find Worktual **overpriced** , making it unsuitable for small-scale businesses seeking affordable solutions. #### What Are Recent G2 Reviews of Worktual? **["Great integrations support"](https://www.g2.com/survey_responses/worktual-review-11270045)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/worktual-review-11270045) **["Seamless Communication and Outstanding Features"](https://www.g2.com/survey_responses/worktual-review-11119387)** **Rating:** 5.0/5.0 stars _— Ganesh K._ [Read full review](https://www.g2.com/survey_responses/worktual-review-11119387) ### [Zailab](https://www.g2.com/products/zailab/reviews) Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Zailab? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Zailab? - **Seller:** [Zailab](https://www.g2.com/sellers/zailab) - **Year Founded:** 2014 - **HQ Location:** Pinelands, ZA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95dc5aed7950051e4617b196eea9324d50092fd735716d3960389ec91d25cf31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzailabinc%2F&secure%5Burl_type%5D=linkedin_company_website) 51 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Zailab? **["A groundbreaking solution for call center design, operations, & management from a vendor that cares"](https://www.g2.com/survey_responses/zailab-review-4146863)** **Rating:** 5.0/5.0 stars _— Synthia M._ [Read full review](https://www.g2.com/survey_responses/zailab-review-4146863) **["Good Service"](https://www.g2.com/survey_responses/zailab-review-4143028)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/zailab-review-4143028) ### [Accordia Omnichannel Cloud Contact Center](https://www.g2.com/products/accordia-omnichannel-cloud-contact-center/reviews) Accordia Global Sdn Bhd is a Malaysia-based technology company founded in 2010, specializing in omnichannel cloud contact center solutions. Our mission is to help businesses deliver better customer service, support, and sales experiences through a unified platform powered by AI, automation, and CRM integrations. Our flagship solution, Accordia OMNI, brings together everything a modern contact center needs: Accordia Voice, Accordia Chat, Accordia Desk (ticketing), and Accordia Social. With this all-in-one suite, businesses can handle voice calls, live chat, chatbot interactions, email, social media conversations, and support tickets from a single platform. The result? A seamless, consistent customer experience across every channel. Whether you're a growing business or an enterprise, Accordia OMNI scales with you. We offer both cloud and on-premise deployments and integrate with popular CRMs like Zoho, Salesforce, and Freshdesk. Key features include AI call transcription, quality monitoring, agent evaluation, and real-time reporting dashboards to keep teams efficient and informed. Today, Accordia serves organizations across Malaysia, Indonesia, and Nigeria, and we're expanding into Vietnam, Thailand, India, Hong Kong, and Singapore. Our solutions support diverse industries, including financial services, fintech, telecommunications, transportation, education, healthcare, and government-linked initiatives. At Accordia, we focus on building long-term partnerships and delivering human-centric, AI-enhanced solutions that help brands grow, retain customers, and stay ahead in a fast-changing digital landscape. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### Who Is the Company Behind Accordia Omnichannel Cloud Contact Center? - **Seller:** [Accordia Global Sdn Bhd](https://www.g2.com/sellers/accordia-global-sdn-bhd) - **Year Founded:** 2010 - **HQ Location:** Shah Alam, MY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=29888ec2e4f7b3b0420c7aa7ec4c915c53bc522fddb5736ea73a15a22946eb20&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faccordia-solution&secure%5Burl_type%5D=linkedin_company_website) 49 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of Accordia Omnichannel Cloud Contact Center? **["solution that affordable for the customer, communication to support team is the best you can go with"](https://www.g2.com/survey_responses/accordia-omnichannel-cloud-contact-center-review-8553332)** **Rating:** 5.0/5.0 stars _— Frebby S._ [Read full review](https://www.g2.com/survey_responses/accordia-omnichannel-cloud-contact-center-review-8553332) **["Accordia omnichannel cloud cc is a solution for every line off cc needed"](https://www.g2.com/survey_responses/accordia-omnichannel-cloud-contact-center-review-8553504)** **Rating:** 5.0/5.0 stars _— Sidharta W._ [Read full review](https://www.g2.com/survey_responses/accordia-omnichannel-cloud-contact-center-review-8553504) ### [AireContact](https://www.g2.com/products/airecontact/reviews) AireContact helps with customer experience by enabling your customers to interact with your business across multiple communicaiton channels, including phone, chat, email and social media. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate AireContact? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind AireContact? - **Seller:** [AireSpring](https://www.g2.com/sellers/airespring) - **Year Founded:** 2001 - **HQ Location:** Clearwater, Florida, United States - **Twitter:** @AireSpring 1,829 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=309167ac07a38a50286e6cea7765b7f1357d8c08ffb1f5a170f856d92c36f001&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fairespring&secure%5Burl_type%5D=linkedin_company_website) 365 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Large, 50% Small #### What Do G2 Reviewers Say About AireContact? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **seamless integration** of communication channels in AireContact, enhancing connectivity across various platforms. - Users value the **high adaptability** of AireContact, allowing it to meet diverse business needs across various industries. - Users appreciate the **customization** offered by AireContact, allowing integration across multiple communication channels of choice. - Users appreciate the **easy integrations** of AireContact, allowing seamless connections across multiple communication channels. - Users value the **flexibility** of AireContact, as it easily adapts to various business requirements across industries. ##### Cons - Users experience **connection issues** with AireContact, as its performance relies heavily on internet stability and speed. - Users find the **learning curve steep** for advanced features, especially in smaller teams or for non-technical users. - Users find the **slow speed** of AireContact frustrating, as performance relies on a stable internet connection. #### What Are Recent G2 Reviews of AireContact? **["Airecontact review"](https://www.g2.com/survey_responses/airecontact-review-10713294)** **Rating:** 5.0/5.0 stars _— Ashkan K._ [Read full review](https://www.g2.com/survey_responses/airecontact-review-10713294) **["Review for AireContact"](https://www.g2.com/survey_responses/airecontact-review-10719538)** **Rating:** 4.5/5.0 stars _— Arup M._ [Read full review](https://www.g2.com/survey_responses/airecontact-review-10719538) ### [CINNOX](https://www.g2.com/products/cinnox/reviews) CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate. **Average Rating:** 4.3/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate CINNOX? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind CINNOX? - **Seller:** [M800](https://www.g2.com/sellers/m800) - **Year Founded:** 2007 - **HQ Location:** Hong Kong - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80e5e8af92c7e2f2050913edcf6821ca5ab87d80799c6a932e51d8e656c66392&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fm800%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 107 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services - **Company Size:** 50% Small, 32% Medium #### What Do G2 Reviewers Say About CINNOX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **efficient customer support** from CINNOX, streamlining inquiries across multiple channels and enhancing communication. - Users find CINNOX remarkably **easy to use** , streamlining customer support and international communications effortlessly on one platform. - Users appreciate the **multichannel communication** capabilities of CINNOX, making customer interactions seamless and efficient. - Users appreciate the **easy management** of customer inquiries with CINNOX, streamlining communication efficiently across channels. - Users love the **easy setup** of CINNOX, enabling quick adoption of its seamless communication features. ##### Cons - Users find the **missing functionality** in CINNOX limits its effectiveness for customer service operations and integrations. - Users express concern over **limited AI capabilities** as CINNOX currently does not support ChatGPT integration. - Users express concerns about **admin control issues** , leading to limited access for certain departments and roles. - Users often face **unreachable hotline issues** when seeking support, hindering their ability to resolve problems effectively. - Users express frustration over the **lack of ChatGPT support** , impacting the overall usability of CINNOX. #### What Are Recent G2 Reviews of CINNOX? **["Helping me with customer support"](https://www.g2.com/survey_responses/cinnox-review-8113816)** **Rating:** 5.0/5.0 stars _— Sai Man C._ [Read full review](https://www.g2.com/survey_responses/cinnox-review-8113816) **["A powerful engagement platform with clean GUI"](https://www.g2.com/survey_responses/cinnox-review-8042078)** **Rating:** 5.0/5.0 stars _— Peter L._ [Read full review](https://www.g2.com/survey_responses/cinnox-review-8042078) #### What Are G2 Users Discussing About CINNOX? - [What is CINNOX used for?](https://www.g2.com/discussions/what-is-cinnox-used-for) ### [Contaque](https://www.g2.com/products/contaque/reviews) Contaque is a call center solution which embraces internet and open source technology that integrates with your existing voice and data systems. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Contaque? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Contaque? - **Seller:** [Avissol](https://www.g2.com/sellers/avissol) - **Year Founded:** 2004 - **HQ Location:** NOIDA, IN - **Twitter:** @avissol1 33 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c81e35e830b3bed67586d2d8c7766479d88bf2c16eee7fe3773dcc98a14f1e05&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favis-e-solution&secure%5Burl_type%5D=linkedin_company_website) 104 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Do G2 Reviewers Say About Contaque? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **supportive and involved team** at Contaque, appreciating their openness to feedback and options. #### What Are Recent G2 Reviews of Contaque? **["Exceptional Support and Openness to Feedback"](https://www.g2.com/survey_responses/contaque-review-12069108)** **Rating:** 5.0/5.0 stars _— archana o._ [Read full review](https://www.g2.com/survey_responses/contaque-review-12069108) **["Contaque Dialer"](https://www.g2.com/survey_responses/contaque-review-5430415)** **Rating:** 5.0/5.0 stars _— Bijay Prasad S._ [Read full review](https://www.g2.com/survey_responses/contaque-review-5430415) ### [klink.cloud](https://www.g2.com/products/klink-cloud/reviews) klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints. **Average Rating:** 3.9/5.0 **Total Reviews:** 4 #### How Do G2 Users Rate klink.cloud? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind klink.cloud? - **Seller:** [K-LINK](https://www.g2.com/sellers/k-link) - **HQ Location:** SINGAPORE, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97f6d1aa52b4d4c1e76b5c0ace5845d1533fa5eb6994e81471812fe9f3858764&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fklink-cloud%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Small, 25% Medium #### What Do G2 Reviewers Say About klink.cloud? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** and effective call monitoring features of Klink.cloud for all roles. - Users find Klink.cloud's **call recording feature** effective for monitoring service levels and user-friendly for all roles. - Users praise the **ease of use** of klink.cloud, making it accessible for all roles while monitoring services effectively. ##### Cons - Users feel that the **analytics dashboard improperly counts abandoned calls** during the IVR stage, skewing service level metrics. - Users find the **multiple errors** while using K-Link extremely frustrating, impacting their overall experience. - Users find that **abandoned call calculations** in the Queue service level are misleading and should exclude IVR stage drops. #### What Are Recent G2 Reviews of klink.cloud? **[""Klink Cloud: Streamlined Data Management and Security Excellence""](https://www.g2.com/survey_responses/klink-cloud-review-8745320)** **Rating:** 5.0/5.0 stars _— Alejandra V._ [Read full review](https://www.g2.com/survey_responses/klink-cloud-review-8745320) **["Easy to use and good to use monitoring platform"](https://www.g2.com/survey_responses/klink-cloud-review-10973048)** **Rating:** 4.0/5.0 stars _— Thi D._ [Read full review](https://www.g2.com/survey_responses/klink-cloud-review-10973048) ### [MCUBE Contact Center Solution](https://www.g2.com/products/mcube-contact-center-solution/reviews) Welcome to MCUBE - Your Trusted Cloud Telephony Partner in India! At MCUBE, we redefine communication excellence through cutting-edge solutions designed to elevate your business to new heights. As a leading cloud telephony service provider, we specialize in delivering a comprehensive suite of communication tools to streamline and enhance your customer interactions. Our Solutions: ☑️ Contact Center Solution: Seamlessly manage customer interactions for unparalleled service. ☑️ IVRS (Interactive Voice Response System): Enhance efficiency with automated, interactive customer support. ☑️ Autodialer: Boost productivity through automated outbound calling. ☑️ Toll-Free Number: Establish a national presence with toll-free communication. ☑️ Softphone Solution: Empower your team with flexible, software-based telephony. ☑️ Missed Call Service: Capture leads effortlessly with our missed call solutions. ☑️ Voice Broadcast: Broadcast messages at scale for impactful communication. ☑️ SMS Campaigns: Reach your audience instantly through targeted SMS campaigns. ☑️ Virtual PBX: Flexible virtual phone system tailored to your dynamic business needs. ☑️ Whatsapp Solution: Engage customers on their preferred messaging platform. Why MCUBE? ☑️ Industry-leading expertise ☑️ Robust and reliable solutions ☑️ Customized packages to suit your business needs ☑️ Unparalleled customer support Join us on the journey to revolutionize your communication strategy and propel your business forward. Let MCUBE be your partner in success! 📅 Book a Free Demo: https://mcube.com/contact-us/ 📞 Contact Us Now: 1800 419 2202 Website https://mcube.com/ Phone 1800 419 2202 **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate MCUBE Contact Center Solution? - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind MCUBE Contact Center Solution? - **Seller:** [MCUBE](https://www.g2.com/sellers/mcube-4a8e04c2-b29e-4cf4-b2c6-91a13e432483) - **Year Founded:** 2006 - **HQ Location:** Bangalore, IN - **Twitter:** @MCUBE1234 137 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f86137df3ef70d9b1265108ff2336fa33194512f32a9cb229b05daa20bc02708&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvmc-mcube%2F&secure%5Burl_type%5D=linkedin_company_website) 104 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Large, 50% Small #### What Are Recent G2 Reviews of MCUBE Contact Center Solution? **["Contact Center Solution Provides Efficient and Professional Customer Service"](https://www.g2.com/survey_responses/mcube-contact-center-solution-review-9195507)** **Rating:** 5.0/5.0 stars _— Rezer V._ [Read full review](https://www.g2.com/survey_responses/mcube-contact-center-solution-review-9195507) **["Digital customer service capabilities to a call centre"](https://www.g2.com/survey_responses/mcube-contact-center-solution-review-9535705)** **Rating:** 5.0/5.0 stars _— SHIYAS V._ [Read full review](https://www.g2.com/survey_responses/mcube-contact-center-solution-review-9535705) - [‹ Prev‹ Prev](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=10#product-list) - [1](/categories/contact-center?a9e8b75f_page=3&order=g2_score#product-list) - [2](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=2#product-list) - … - [7](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=7#product-list) - [8](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=8#product-list) - [9](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=9#product-list) - [10](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=10#product-list) - 11 - [12](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=12#product-list) - [13](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=13#product-list) - [14](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=14#product-list) - [15](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=15#product-list) - … - [23](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=23#product-list) - [24](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=24#product-list) - [Next ›Next ›](/categories/contact-center?a9e8b75f_page=3&order=g2_score&page=12#product-list) Spotlight Categories [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) [Product Lifecycle Management (PLM) Software](https://www.g2.com/categories/product-lifecycle-management-plm) [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) [Digital Asset Management Software](https://www.g2.com/categories/digital-asset-management) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Themes](/categories/contact-center/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated March 3, 2025 Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI). Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software. To qualify for inclusion in the Contact Center category, a product must: - Offer a cloud-based contact center solution - Distribute incoming calls and manage phone number assignment for outbound centers - Provide the infrastructure for call management, placement, and monitoring - Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage - Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations - Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance - Integrate with CRM software or a company’s system of record Show More