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Zailab

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3 reviews
  • 1 profiles
  • 1 categories
Average star rating
5.0
Serving customers since
2014
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Zailab Reviews

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SM
Synthia M.
03/12/2020
Validated Reviewer
Verified Current User
Review source: Organic

A groundbreaking solution for call center design, operations, & management from a vendor that cares

The ZaiLab solution is pioneering, visually pleasing, and easy to use. The sales and tech-implementation teams are highly coordinated, extremely helpful, and entirely competent. The leadership team visited us in person to better understand our needs and market position in the U.S. healthcare system. We were surprised by the level of personal attention we got.
Verified User in Consumer Services
UC
Verified User in Consumer Services
03/09/2020
Validated Reviewer
Review source: Organic

Good Service

We've using Zailab for a couple of months now, Personal opinion I cannot complain about the service is Top-Notch customer service in terms of the issues with the system. They always answer promptly if I have issues that are as a business person is a must for me address whatever issues that I have because I'm paying service.
Karin M.
KM
Karin M.
Subscription Operations Manager at RNA Division of Caxton Magazines
02/27/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review

Customer focused telephony solution that provides the personal touch with interaction.

Interactive omni - channel solution that provides an array of features to improve our client experience. Cost effective to suit any budget , system is user friendly as a Manager or team leader you able to take full control of the setting up your call flows , agents and fuel future revenue with the best call rates negotiated. The technical team is always on standby and have can do attitudes. You benefit from upgrades at no additional costs , training and information is available at your finger tips within the application and support team.

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HQ Location:
Pinelands, ZA

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What is Zailab?

Zailab is a cloud-based contact center software provider, offering versatile and scalable solutions designed to enhance customer service operations. It provides businesses with tools for omnichannel communication, including voice, email, chat, and social media interactions. Known for its AI-driven routing capabilities, Zailab aims to optimize agent efficiency and improve customer experience. The platform is user-friendly, requiring minimal technical expertise, and is suitable for businesses of all sizes.

Details

Year Founded
2014