# INO CX Reviews
**Vendor:** INO GLOBAL  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About INO CX
INO CX is an innovative, 100% cloud-based call center software crafted to elevate customer interactions and enhance team collaboration. Designed and developed entirely in Montpellier, France, INO CX seamlessly integrates with industry-leading tools like Salesforce, Hubspot, Zendesk and Zoho, thanks to its versatile APIs and connectors. This AI-powered platform delivers comprehensive omnichannel support alongside advanced business telephony features, empowering teams to communicate and collaborate efficiently. Trusted across 40+ global markets, INO CX is a scalable, subscription-based solution that meets the demands of today’s dynamic contact centers.






- [View INO CX pricing details and edition comparison](https://www.g2.com/products/ino-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A26%3A33+-0500&secure%5Bsession_id%5D=14bb9f60-2d2f-49a4-9397-86d087e23420&secure%5Btoken%5D=4a2d414e04cd9e1a06c31011f5ea3e69c5caace972a861614fe8d53cb30eccd3&format=llm_user)

## INO CX Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

## Top INO CX Alternatives
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews)
  - [Ringover](https://www.g2.com/products/ringover/reviews) - 4.6/5.0 (458 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,930 reviews)