Verizon Virtual Contact Center Reviews & Product Details

Virtual Contact Center (VCC) is a cloud-based contact center solution providing you with a comprehensive set of contact center tools. Use your current networking infrastructure to connect to latest feature set on VCC. With this solution a customer can properly schedule and staff agents, interact with customers thus helping to reduce average handle time and increase first-call resolution. VCC allows your customers to choose the method of contact most convenient to them. Customers can contact your contact center via phone, e-mail, SMS, social media, or the company's website.

Seller

Verizon Enterprise

Discussions

Verizon Virtual Contact Center Community

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UE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

Originally submitted 4/10/2025

"Customer service interface for an improved experience"

2.5/5

What do you like best about Verizon Virtual Contact Center?

Able to get answers to questions in a concise and streamlined manner using data driven analytics. Review collected by and hosted on G2.com.

What do you dislike about Verizon Virtual Contact Center?

Can be difficult to navigate when it comes to unique customer service issues. Review collected by and hosted on G2.com.

BD

Bharti D.

Accounting Specialist

Enterprise (> 1000 emp.)

4/14/2024

"Brings an ease in establishing a relationship among various digital channels."

5/5

What do you like best about Verizon Virtual Contact Center?

I love the flexibility and uniqueness that Verizon Virtual Contact Center offers over the traditional call support centre. Review collected by and hosted on G2.com.

What do you dislike about Verizon Virtual Contact Center?

All the interactions and communication take place via IT mode. If there exists even a small default or loop hole in the system, it may affect all the channels and the process can become extremely cumbersome to fix and operate. Review collected by and hosted on G2.com.

What problems is Verizon Virtual Contact Center solving and how is that benefiting you?

All the customer queries can be directed to this support centre by the customers via multiple digital channels including chat, emails, etc. Amazing cloud interface. It assists in automating the whole communication process and thereby helps in controlling costs. Without being presented physically, all the queries can be simply resolved over the digital support, saving ample of our times. Amazing experience with Verizon Virtual Contact Center so far...!! Review collected by and hosted on G2.com.

JA

jose a.

C

Mid-Market (51-1000 emp.)

3/14/2024

"Verizon Connecting People - Best Service in Town"

5/5

What do you like best about Verizon Virtual Contact Center?

Representatives are well known for their customer service-oriented process, always willing to help and do assist people within a timely manner, it's great to find that all representatives are well trained and are knowledgeable about their product Review collected by and hosted on G2.com.

What do you dislike about Verizon Virtual Contact Center?

Not all processes are friendly for customers such as me, from time to time I get transferred overseas and it's fine; however, language barriers from time to time make inquiries time-consuming Review collected by and hosted on G2.com.

Recommendations to others considering Verizon Virtual Contact Center:

It's a great way to start working with customer service needs so essential to support all types of services, friendly and easy to understand process, Real knowledgeable representatives using technology to create a state of the art experience. Review collected by and hosted on G2.com.

What problems is Verizon Virtual Contact Center solving and how is that benefiting you?

Connectivity issues, Not going through the IVR or needing to transfer among representatives, Technical support issues found about my services, billing information not cleared Review collected by and hosted on G2.com.

MW

Mickey W.

Customer Service Agent

Small-Business (50 or fewer emp.)

1/14/2022

"Stay away!!"

2/5

What do you like best about Verizon Virtual Contact Center?

Nothing at all. Honestly. They are an overrated company. Review collected by and hosted on G2.com.

What do you dislike about Verizon Virtual Contact Center?

Verizon as a whole is an extremely overrated company in my opinion. I mean the overall coverage is mediocre and the prices are way too high for the service. So either way, if you're using the service you're going to end up extremely agitated and if you're working at the virtual call center you get to deal with almost nothing but the extremely agitated! Review collected by and hosted on G2.com.