G2

Piyush Narayan R.

Manager- Marketing

Enterprise (> 1000 emp.)

5/17/2022

"HGS Agent X: Live Customer Support Simplified"

4.5/5

What do you like best about HGS Agent X?

This tool is mainly used by our customer support team to streamline the handling process and automate the same to increase the efficiency manifold. The features which prove to be a winner for HGS Agent X are its fluid analytics, you can have a 360-degree view of the customer's activity and use of AI works like a magic. Also, nobody notices this but the UI/UX of this feature-loaded platform is very intuitive. Review collected by and hosted on G2.com.

What do you dislike about HGS Agent X?

New in the market, It has to fight its own battle with the likes of Exotel. Though now their list of clientele is quite impressive but they need to prove their utility. Also, the admin dashboard does not support integration with our CRM. All in All there are no concrete point to dislike this product at this point. It simply solves the purpose at an attractive price point. Review collected by and hosted on G2.com.

Recommendations to others considering HGS Agent X:

Surely, you can go ahead with it if the range of features is what you require. It is not suitable for a small call center setup. If you have a large customer support team, you can opt for Agent X Review collected by and hosted on G2.com.

What problems is HGS Agent X solving and how is that benefiting you?

As mentioned, our customer support team is loving this due to its analytics feature, and attractive AI algorithm which makes the designing of the workflows super-easy. Benefits: Efficiency and proper optimization/allocation of resources Review collected by and hosted on G2.com.