# Zailab Reviews **Vendor:** Zailab **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About Zailab Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations. ## Zailab Reviews ### 1. A groundbreaking solution for call center design, operations, & management from a vendor that cares **Rating:** 5.0/5.0 stars **Reviewed by:** Synthia M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2020 **What do you like best about Zailab?** The ZaiLab solution is pioneering, visually pleasing, and easy to use. The sales and tech-implementation teams are highly coordinated, extremely helpful, and entirely competent. The leadership team visited us in person to better understand our needs and market position in the U.S. healthcare system. We were surprised by the level of personal attention we got. **What do you dislike about Zailab?** The solution's aesthetically pleasing and cutting-edge appearance matches today's data-science aesthetics. I initially worried it would be too technical a solution for us. In contrast to its space-age, digital-age look and feel, it was a breeze to understand and use. I have to admit, though, I don't love the name ZaiLab. I'd prefer ConnectionLab or something that conveys that the solution enables omnichannel connectivity. **Recommendations to others considering Zailab:** If you're looking for great aesthetics, advanced call center design, and a vendor that is cares about your business and is highly competent, then ZaiLab is likely to be a fit. We're grateful for them. **What problems is Zailab solving and how is that benefiting you?** We needed a better solution that we could scale up slowly. We wanted a great look and feel for our call center so our specialists would continue to enjoy their jobs. We wanted an easy way to design call flow. We needed an easy way to create user levels and permissions. We wanted extreme cost control and also state-of-the-art functionality. We got it all. Our firm is relatively small, so we were concerned that ZaiLab might not have time to help us get through the usual application ramp-up needs. Delightfully, ZaiLab helped us every step of the way. The only slowdown was...well...us! With a lot of client work going on in the background, we were sorry that we couldn't move as quickly as they were prepared to support. ### 2. Good Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2020 **What do you like best about Zailab?** We've using Zailab for a couple of months now, Personal opinion I cannot complain about the service is Top-Notch customer service in terms of the issues with the system. They always answer promptly if I have issues that are as a business person is a must for me address whatever issues that I have because I'm paying service. **What do you dislike about Zailab?** Nothing. Just keep up the Good Work Amazing Job **Recommendations to others considering Zailab:** You will never know if haven't tried the service. **What problems is Zailab solving and how is that benefiting you?** Doing Outsourcing Business it is important to have a crystal clear conversation with your client and customer. And Zailab really provides what my Business need. ### 3. Customer focused telephony solution that provides the personal touch with interaction. **Rating:** 5.0/5.0 stars **Reviewed by:** Karin M. | Subscription Operations Manager, Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about Zailab?** Interactive omni - channel solution that provides an array of features to improve our client experience. Cost effective to suit any budget , system is user friendly as a Manager or team leader you able to take full control of the setting up your call flows , agents and fuel future revenue with the best call rates negotiated. The technical team is always on standby and have can do attitudes. You benefit from upgrades at no additional costs , training and information is available at your finger tips within the application and support team. **What do you dislike about Zailab?** Though the ability to integrate Zailab with our current CRM solution is available .We as business are not ready for it. **Recommendations to others considering Zailab:** Cost effective and with tight budgets the solution caters for all business big or small. After sales support is great and technical team is very knowledgeable. You will benefit from all system upgrades and new developments at no additional cost. **What problems is Zailab solving and how is that benefiting you?** Meet SLA'S through real time reports and call monitoring. Minimize telephony costs significantly as it is cloud based. Dashboard provides you with a 360 degree view of contact center activities. The system is constantly being developed with new capabilities to enhance the client experience. - [View Zailab pricing details and edition comparison](https://www.g2.com/products/zailab/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+17%3A14%3A15+-0500&secure%5Bsession_id%5D=ce07ec47-0e37-4c90-b8ba-387a2aaa1d65&secure%5Btoken%5D=0342d674e34637097af614e72cb059a99cc49474ef7037864f678022c667dbf7&format=llm_user) ## Zailab Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Zailab Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews)