# Singlecomm Reviews **Vendor:** SingleComm **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 4 ## About Singlecomm SingleComm is a contact center technologies solution provider. Utilizing the latest development tools our team creates intuitive solutions to better enhance the inbound and outbound multichannel customer engagement initiatives for your customers. ## Singlecomm Reviews ### 1. Telephony with a smile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Singlecomm?** Stellar support team and intuitive reports. LOOKER / Analytics is the real star of the show- giving unfettered access to the ins and outs of our daily business, i would not be able to survive at work without Analytics reporting within Singlecomm **What do you dislike about Singlecomm?** Speed at which new features are added to the platform. **What problems is Singlecomm solving and how is that benefiting you?** End to end telephony provider for our center. They provide the scripting tools and a solid CRM which meets our needs. Analytics by Singlecomm drives the reporting at our center. ### 2. Glitch City **Rating:** 2.5/5.0 stars **Reviewed by:** dennis f. | Sales And Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Singlecomm?** Everything is together no switching screens and it is user friendly **What do you dislike about Singlecomm?** To often a call echos, to often a call gets delayed feed back **Recommendations to others considering Singlecomm:** See if you can get a 30 day or even a weeks trial **What problems is Singlecomm solving and how is that benefiting you?** Only using one screen , combined sales with phone ### 3. Great overall! **Rating:** 5.0/5.0 stars **Reviewed by:** Evie J. | Etsy Shop Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Singlecomm?** Easy to navigate software with time logs, call records, and various settings for being in different projects at work.I like that customers can leave a review **What do you dislike about Singlecomm?** Sometimes there are glitches (not frequently at all). I've experienced two agents answering the same call, audio issues, and getting stuck in disposition. **What problems is Singlecomm solving and how is that benefiting you?** Swiftly answering customer inquiries via phone call, getting customer feedback, managing time in calls and disposition, and having a database of prior calls ### 4. SingleComm review **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer T. | Retention Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Singlecomm?** Ease of sign on. It is very easy to sign on to singlecomm but I am definitely not a happy customer. We just switched to using this software about a week ago and I don't like it one bit I have had nothing but issues with it since and before when we used Call Tracking Matrix I had no problems. **What do you dislike about Singlecomm?** I dislike everything about it. I consistently get customers saying my calls are breaking up or sound like I am under water yet I can hear them perfectly. The extra questions you have to answer before you can hang up is a pain in the but but I understand the reasoning for them. At this time we can't call clients out of the United States makes it more difficult to get in touch with those customers that are in other countries. **Recommendations to others considering Singlecomm:** It is very easy to use and easy to learn the system if you can figure out the breaking up on the calls I would have no problem with the software. **What problems is Singlecomm solving and how is that benefiting you?** We are able to call customers back in a timely manner. ## Singlecomm Discussions - [What is Singlecomm used for?](https://www.g2.com/discussions/what-is-singlecomm-used-for) - [View Singlecomm pricing details and edition comparison](https://www.g2.com/products/singlecomm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+08%3A48%3A03+-0500&secure%5Bsession_id%5D=6cf12da0-5083-4e51-96f6-30352f31da6e&secure%5Btoken%5D=d8336d086bf93ab4bbde89be5e1cb2b630c1606e31b76daa4765aada014094f9&format=llm_user) ## Singlecomm Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Singlecomm Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews)