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Ultatel

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Ultatel

4.7/5

(45)

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Odigo

4.1/5

(4)

Ultatel

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Ultatel

4.7/5

(45)

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It's been two months since this profile received a new review

Odigo Reviews & Product Details

Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 300 clients around the world.

Seller

Languages Supported

German, English, French, Portuguese, Spanish

Product Description

Cloud Engagement Center

Overview by

Herve Leroux

Top-Rated Alternatives

Genesys Cloud CX

Genesys Cloud CX

Talkdesk

NiCE CXone Mpower

NiCE CXone Mpower

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Odigo Integrations

(1)

Integration information sourced from real user reviews.

Odigo Reviews (4)

G2 reviews are authentic and verified.

AC

Ashutosh C.

Senior Analyst

Enterprise (> 1000 emp.)

4/20/2025

"Great tool for Call centers and great NLP Solutions"

4/5

What do you like best about Odigo?

It is pretty simple to use. The UI is pretty smooth and it has great Natural language processing if you use voicebots. Review collected by and hosted on G2.com.

What do you dislike about Odigo?

It can be buggy sometimes and can crash sometimes. Review collected by and hosted on G2.com.

VP

Vishal P.

Freelance Recruiter

Small-Business (50 or fewer emp.)

4/20/2025

"Very good"

4/5

What do you like best about Odigo?

Able to connect with many people in different locations, saving my time to connect with them separately on other platforms and discuss the business process. Review collected by and hosted on G2.com.

What do you dislike about Odigo?

Earlier it was bit confusing to get used to it. Review collected by and hosted on G2.com.

AG

Aniket G.

Salesforce developers

Enterprise (> 1000 emp.)

4/17/2025

"Odigo"

4/5

What do you like best about Odigo?

Its user-friendly platform makes travel planning in Japan super easy. Review collected by and hosted on G2.com.

What do you dislike about Odigo?

Limited coverage outside major tourist spots. Review collected by and hosted on G2.com.

LS

lorenzo s.

Marketing Manager

Apparel & Fashion

Mid-Market (51-1000 emp.)

2/21/2024

"Best Customer Service Solution - Odigo"

4.5/5

What do you like best about Odigo?

First, I like that Odigo is fully cloud based and comes with great features

It makes handling customer issues and engagements easy

It is easy to deploy and integrate to exisiting software. Review collected by and hosted on G2.com.

What do you dislike about Odigo?

With Odigo , there has only been good experiences and no dislikes. Review collected by and hosted on G2.com.

There are not enough reviews of Odigo for G2 to provide buying insight. Below are some alternatives with more reviews:

Genesys Cloud CX

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

NiCE CXone Mpower

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Five9 Intelligent Cloud Contact Center Platform

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Sprinklr Service

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

CallTrackingMetrics

CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

Salesforce Service Cloud

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Pricing

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Pros and Cons Details

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Odigo

4.1/5

(4)

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