Best Communication Platform as a Service (cPaaS) Platforms with WhatsApp Capabilities

How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track?

Total Products under this Category: 226

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Digital Samba (+0.19%) - Among all products in this category, Digital Samba recorded the largest rating increase compared to last month

Last updated: October 08, 2026

How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 9,600+ Authentic Reviews
  • 226+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Communication Platform as a Service (cPaaS) Platforms

G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence

Highlighted products: Sinch Engage, Signal House, Wati, Webex Connect, WhatsApp Business Platform, MSG91, 360Dialog, and Telnyx CPaaS.

Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=sinch-engage&focus%5B%5D=signal-house&focus%5B%5D=wati&focus%5B%5D=webex-connect&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=msg91&focus%5B%5D=360dialog&focus%5B%5D=telnyx-cpaas)

Wati

Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. SOC 2 Compliant.

Average Rating: 4.6/5.0

Total Reviews: 496

How Do G2 Users Rate Wati?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.9/10 (Category avg: 8.8/10)
  • Professional Support: 8.7/10 (Category avg: 8.7/10)
  • Unified Communications: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Wati?

  • Seller: Wati
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Hong Kong, HK
  • Twitter: @Wati_io
    594 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    291 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Education Management, Information Technology and Services
  • Company Size: 73% Small, 20% Medium

What Do G2 Reviewers Say About Wati?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of WATI, appreciating its intuitive design and comprehensive support for automation.
  • Users appreciate the effortless automation of WATI, which enhances efficiency and communication across diverse industries.
  • Users commend Wati for its exceptional customer support, highlighting the helpfulness and patience of the technical team.
  • Users value WATI's ease of use and powerful automation features, making it ideal for startups and efficient communication.
  • Users praise the easy setup of WATI, making integration with WhatsApp Business seamless for teams.
Cons
  • Users note that WATI can become expensive due to hidden charges and high fees for frequent messaging.
  • Users find the cost burdensome, particularly for smaller businesses and non-profit organizations struggling with pricing.
  • Users desire more missing features like dark mode, immediate unblocking, AI capabilities, and internal notes for better functionality.
  • Users highlight pricing issues that may hinder smaller businesses and non-profits from effectively utilizing Wati.
  • Users experience messaging issues with Wati, including delivery failures and limitations from WhatsApp API restrictions.

What Are Recent G2 Reviews of Wati?

What Are G2 Users Discussing About Wati?

Webex Connect

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects.

Average Rating: 4.5/5.0

Total Reviews: 106

How Do G2 Users Rate Webex Connect?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.7/10 (Category avg: 8.8/10)
  • Professional Support: 8.9/10 (Category avg: 8.7/10)
  • Unified Communications: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Webex Connect?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 43% Medium, 39% Small

What Do G2 Reviewers Say About Webex Connect?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Webex Connect, allowing for efficient communication and team organization.
  • Users appreciate the intuitive automation tools of Webex Connect, which streamline workflow creation and enhance team productivity.
  • Users appreciate the ease of creating automated multi-channel messages with Webex Connect, significantly streamlining communication workflows.
  • Users value the reliability of Webex Connect, experiencing stable calls and consistent performance for efficient daily operations.
  • Users value the efficiency of Webex Connect for seamless communication and reliable meeting features across regions.
Cons
  • Users are frustrated by the expensive pricing structure of Webex Connect, especially with high-volume messaging costs.
  • Users often find the complex setup of Webex Connect challenging, especially for those lacking technical expertise.
  • Users encounter connectivity issues that hinder smooth call transitions and complicate the login experience for others.
  • Users find Webex Connect's difficult navigation challenging, especially when trying to locate settings and documentation.
  • Users find the difficult setup of Webex Connect challenging, particularly for those lacking technical expertise.

What Are Recent G2 Reviews of Webex Connect?

360Dialog

360Dialog is an Official Meta Solution Partner providing WhatsApp Business API infrastructure, a partner platform for ISVs and resellers, and managed campaign services. Trusted by 1,000+ partners and 100,000+ businesses worldwide. WhatsApp Business API Direct API access for developers and businesses integrating WhatsApp into their own systems. Transparent flat-fee pricing with no markup on Meta messaging fees. Three tiers: Regular (€49/number/month) for developers who need full API access with 24/7 human support, Premium (€99) adding faster SLA, business verification in 48h, and built-in tools like Inbox, Sendout, and Automation, and Scale (€500) for high-volume businesses with dedicated performance experts, migration support, and up to 1,000 messages per second. Marketplace For businesses who want a ready-made WhatsApp solution without building on the API. 360Dialog matches you with the right tool from one of its vetted partners. You own your WhatsApp number, can switch tools anytime, and there is no lock-in. Priced at €99 per number per month. Partner Platform For ISVs, SaaS companies, and resellers embedding WhatsApp into their own products. Onboard and manage unlimited WhatsApp Business Accounts through one API in minutes. Multi-customer architecture, instant client provisioning, and zero message markup. Three tiers from Starter (€250/month + €49/channel) to Premium (€1,000/month + €15/channel) with decreasing per-channel costs at scale. All plans are month-to-month with no long-term contracts. Performance Messaging Full-service WhatsApp marketing for brands and agencies. 360Dialog handles campaign strategy, journey building, and monthly optimization. Includes weekly results reports, Meta approvals handling, and 360Pilot analytics. Custom pricing based on volume. 360Pilot Full-funnel revenue tracking for WhatsApp. Track complete customer journeys from ad click to purchase, connect WhatsApp with your sales data, and see exactly which campaigns drive revenue. Works with any WhatsApp provider. What Makes 360Dialog Different 360Dialog operates at the WhatsApp infrastructure layer, not the application layer. Where most providers offer either raw API access or end-user messaging tools, 360Dialog provides both the API infrastructure and a partner enablement platform that lets technology companies embed WhatsApp into their own products. As an Official Meta Solution Partner, 360Dialog offers a direct Meta escalation path, business verification in 48 hours, and full-funnel analytics for WhatsApp through 360Pilot, tracking customer journeys from ad click to purchase. Flat-fee pricing with no markup on Meta messaging fees means businesses pay exactly what Meta charges for conversations, with no hidden costs. All plans include 24/7 support and Meta WhatsApp messaging fees apply separately.

Average Rating: 4.7/5.0

Total Reviews: 138

How Do G2 Users Rate 360Dialog?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.6/10 (Category avg: 8.8/10)
  • Professional Support: 9.8/10 (Category avg: 8.7/10)
  • Unified Communications: 7.2/10 (Category avg: 8.6/10)

Who Is the Company Behind 360Dialog?

  • Seller: 360Dialog
  • Year Founded: 2018
  • HQ Location: Gruenwald, Germany
  • LinkedIn® Page: www.linkedin.com
    105 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 78% Small, 19% Medium

What Do G2 Reviewers Say About 360Dialog?

AI-generated summary from verified user reviews

Pros
  • Users commend the quick and responsive customer support of 360Dialog, enhancing their overall experience with the product.
  • Users value the ease of use of 360Dialog, appreciating its intuitive interface and seamless integration options.
  • Users appreciate the easy integrations provided by 360Dialog, facilitating seamless connectivity with both on-premise and cloud APIs.
  • Users value the easy integration and user-friendly interface of 360Dialog, ensuring a smooth experience.
  • Users appreciate the user-friendly interface of 360Dialog, finding it easy and convenient for their needs.
Cons
  • Users experience significant downtime during onboarding, which can hinder the overall user experience and productivity.
  • Users express frustration over poor customer support, experiencing long response times and unresolved payment issues.
  • Users often face delays in onboarding that hinder their ability to start using 360Dialog effectively.

What Are Recent G2 Reviews of 360Dialog?

What Are G2 Users Discussing About 360Dialog?

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Vonage Communications APIs

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API.

Average Rating: 4.2/5.0

Total Reviews: 367

How Do G2 Users Rate Vonage Communications APIs?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.8/10 (Category avg: 8.8/10)
  • Professional Support: 8.3/10 (Category avg: 8.7/10)
  • Unified Communications: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Vonage Communications APIs?

  • Seller: Vonage
  • Year Founded: 2001
  • HQ Location: Holmdel, NJ
  • Twitter: @Vonage
    11,195 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,820 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CTO, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Small, 23% Medium

What Do G2 Reviewers Say About Vonage Communications APIs?

AI-generated summary from verified user reviews

Pros
  • Users value the easy integration of Vonage Communications APIs, enhancing communication across various platforms effortlessly.
  • Users value the dependable and easy-to-integrate APIs from Vonage, enhancing communication and simplifying developer engagement.
  • Users appreciate the ease of use of Vonage Communications APIs, enabling efficient integration and smooth communication solutions.
  • Users appreciate the easy setup of Vonage Communications APIs, enabling smooth integration of communication features.
  • Users praise the clear and comprehensive documentation of Vonage APIs, facilitating easy integration for all developer levels.
Cons
  • Users find Vonage Communications APIs to be expensive, particularly challenging for small teams or startups on a budget.
  • Users find the complex UI of Vonage APIs challenging, especially when managing multiple numbers or features.
  • Users find the difficult setup challenging, especially for advanced features and managing the dashboard effectively.
  • Users experience poor customer support, with slow response times and difficulties during technical issues affecting their service experience.
  • Users experience poor documentation, leading to challenges in implementation and a reliance on trial-and-error for solutions.

What Are Recent G2 Reviews of Vonage Communications APIs?

What Are G2 Users Discussing About Vonage Communications APIs?

Infobip

Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents.

Average Rating: 4.2/5.0

Total Reviews: 58

How Do G2 Users Rate Infobip?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.4/10 (Category avg: 8.8/10)
  • Professional Support: 8.3/10 (Category avg: 8.7/10)
  • Unified Communications: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Infobip?

  • Seller: Infobip
  • Year Founded: 2006
  • HQ Location: London, England
  • Twitter: @Infobip
    33,954 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,531 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 43% Medium, 38% Small

What Do G2 Reviewers Say About Infobip?

AI-generated summary from verified user reviews

Pros
  • Users find Infobip's interface to be easy to use, enhancing integration and omnichannel communication effortlessly.
  • Users highlight the easy integrations with various tools, enhancing efficiency and simplifying customer engagement.
  • Users praise the easy integrations of Infobip, providing a comprehensive solution for seamless omnichannel communication.
  • Users appreciate the omnichannel engagement of Infobip, facilitating easy customer connection and enhanced segmentation options.
  • Users value the engagement increase offered by Infobip, seamlessly connecting with customers across multiple channels.
Cons
  • Users experience poor customer support with slow response times, often waiting up to three days for assistance.
  • Users experience delays in support responses, often waiting three days for assistance, impacting their overall experience.
  • Users experience poor response times from Infobip's support, often waiting three days for assistance.
  • Users experience delay issues with the support team, impacting their overall satisfaction with Infobip's service.
  • Users feel the need for limited features like cropping options in emails, impacting overall satisfaction with Infobip.

What Are Recent G2 Reviews of Infobip?

What Are G2 Users Discussing About Infobip?

Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Average Rating: 4.1/5.0

Total Reviews: 459

How Do G2 Users Rate Twilio?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.1/10 (Category avg: 8.8/10)
  • Professional Support: 6.6/10 (Category avg: 8.7/10)
  • Unified Communications: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Twilio?

  • Seller: Twilio
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @twilio
    81,644 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Senior Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Small, 31% Medium

What Do G2 Reviewers Say About Twilio?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Twilio, facilitating quick decision-making and seamless integration with systems.
  • Users commend Twilio for its easy integrations, enhancing communication workflows and improving overall business efficiency.
  • Users value Twilio's extensive integrations, making it easy to connect and implement across various applications effortlessly.
  • Users value Twilio for its easy setup, enabling seamless integration into various applications with minimal effort.
  • Users highlight Twilio's easy API integration with CRM systems, enhancing communication and workflow efficiency.
Cons
  • Users find Twilio's pricing to be too expensive, especially challenging for small-scale startups despite the service quality.
  • Users report poor customer support from Twilio, with slow responses affecting overall user experience and satisfaction.
  • Users find the difficult configuration of Twilio challenging, especially for those without programming skills or technical knowledge.
  • Users find the complex setup for advanced features like IVR and multi-channel workflows challenging for smaller teams.
  • Users find the technical knowledge required for Twilio essential, making it challenging for non-developers to utilize effectively.

What Are Recent G2 Reviews of Twilio?

What Are G2 Users Discussing About Twilio?

CM.com

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate CM.com?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.2/10 (Category avg: 8.8/10)
  • Professional Support: 9.2/10 (Category avg: 8.7/10)
  • Unified Communications: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind CM.com?

  • Seller: CM.com
  • Year Founded: 1999
  • HQ Location: Breda, Noord-Brabant
  • Twitter: @CMcom_
    1,698 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    744 employees on LinkedIn®
  • Ownership: AMS: CMCOM

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of CM.com?

What Are G2 Users Discussing About CM.com?

Kaleyra

Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

Average Rating: 4.5/5.0

Total Reviews: 14

How Do G2 Users Rate Kaleyra?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.0/10)
  • Ease Of Integration: 9.3/10 (Category avg: 8.8/10)
  • Professional Support: 9.1/10 (Category avg: 8.7/10)
  • Unified Communications: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Kaleyra?

  • Seller: Kaleyra
  • Year Founded: 1999
  • HQ Location: Milano, Milan, Italy
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®
  • Ownership: NYSE: KLR

Who Uses This Product?

  • Company Size: 36% Small, 36% Medium

What Do G2 Reviewers Say About Kaleyra?

AI-generated summary from verified user reviews

Pros
  • Users value the instant response from the customer support team, which enhances their overall experience with Kaleyra.
Cons
  • Users express frustration over the missing latest WA features, impacting the overall functionality and execution speed of Kaleyra.
  • Users experience slow performance with Kaleyra, noting an execution speed that hinders efficiency and missing features.

What Are Recent G2 Reviews of Kaleyra?

What Are G2 Users Discussing About Kaleyra?

Sinch

Sinch is a cloud communications platform as a service (CPaaS) solution that helps businesses engage customers across messaging, voice, email, and verification channels. Founded in 2008 and headquartered in Stockholm, Sweden, with additional operations in Atlanta, Georgia, Sinch serves more than 200,000 businesses worldwide, including 8 of the 10 largest U.S. technology companies. The company operates in more than 65 countries and is publicly traded on Nasdaq Stockholm (XSTO: SINCH). Sinch's platform combines APIs, applications, and a directly connected global network to deliver customer communications at scale. Key capabilities include: - Messaging: SMS, RCS, MMS, and WhatsApp APIs and applications for marketing campaigns and customer notifications - Voice: Programmable voice APIs and SIP trunking for call routing and voice-based customer service - Email: Transactional and marketing email infrastructure for deliverability at scale - Verification: Phone number, SMS, and flash-call verification APIs for identity checks and fraud prevention - Agent Tools: MCP, Functions, and Skills for connecting AI agents to Sinch's communication channels, alongside support for third-party AI and partner platforms Sinch is built for organizations that need to reach customers reliably across multiple channels without managing separate vendor relationships for each one. Direct connections to more than 600 carriers and operators, along with ISO 27001, ISO 9001, PCI DSS, and SOC I and II certification and GDPR and HIPAA compliance, support use cases ranging from marketing campaigns and account notifications to identity verification and customer service. The platform is recognized as a Leader in the 2026 Gartner Magic Quadrant for CPaaS and the IDC MarketScape for Communications Engagement Platforms.

Average Rating: 3.8/5.0

Total Reviews: 33

How Do G2 Users Rate Sinch?

  • Has the product been a good partner in doing business?: 6.8/10 (Category avg: 9.0/10)
  • Ease Of Integration: 7.1/10 (Category avg: 8.8/10)
  • Professional Support: 5.7/10 (Category avg: 8.7/10)
  • Unified Communications: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Sinch?

  • Seller: Sinch
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Stockholm, Sweden
  • Twitter: @wearesinch
    3,648 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,417 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 43% Small, 37% Medium

What Do G2 Reviewers Say About Sinch?

AI-generated summary from verified user reviews

Pros
  • Users value the versatile connectivity options of Sinch, making client communication seamless and effective across multiple platforms.
  • Users find Sinch to be an easy-to-use tool that simplifies business messaging and enhances customer engagement.
  • Users value the flexibility of Sinch for integrating various messaging services and enhancing customer communication.
  • Users value the easy integration of Sinch for seamless multi-channel business messaging across various platforms.
  • Users appreciate the versatile user interface of Sinch, making it easy to connect through various messaging services.
Cons
  • Users report receiving numerous robocalls daily from scammers utilizing the Sinch platform, leading to frustration.
  • Users find the complex features initially challenging, but usability improves with familiarity over time.
  • Users find Sinch's complex hierarchy challenging, especially smaller businesses or newcomers to communication solutions.
  • Users find Sinch's setup complex, especially challenging for smaller businesses and newcomers to communications platforms.
  • Users report experiencing connectivity issues with Sinch, particularly concerning frequent robocalls from scammers.

What Are Recent G2 Reviews of Sinch?

What Are G2 Users Discussing About Sinch?

Gallabox

Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.

Average Rating: 4.6/5.0

Total Reviews: 164

How Do G2 Users Rate Gallabox?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Ease Of Integration: 8.3/10 (Category avg: 8.8/10)
  • Professional Support: 9.2/10 (Category avg: 8.7/10)
  • Unified Communications: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Gallabox?

  • Seller: MangoLeap
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Chennai, IN
  • Twitter: @gallabox
    147 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    98 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Education Management, Apparel & Fashion
  • Company Size: 73% Small, 21% Medium

What Do G2 Reviewers Say About Gallabox?

AI-generated summary from verified user reviews

Pros
  • Users find Gallabox to be intuitive and easy to set up, enhancing their customer communication efforts seamlessly.
  • Users praise Gallabox for its automation capabilities, enhancing communication efficiency and response times effortlessly.
  • Users value the excellent customer support provided by Gallabox, enhancing their overall experience and success.
  • Users praise Gallabox for its seamless integrations, particularly with WhatsApp and HubSpot, enhancing their workflow efficiency.
  • Users highlight the easy integrations of Gallabox, enhancing WhatsApp management with seamless CRM connectivity.
Cons
  • Users find the dashboard features limited, lacking essential insights and intuitive setup for automation journeys.
  • Users find the reporting capabilities inadequate, lacking detailed insights into performance and team metrics.
  • Users desire more flexibility in customization for Gallabox templates, seeking tailored solutions to meet unique needs.
  • Users find Gallabox's limited training resources hinder effective automation and overall communication efficiency.
  • Users find the poor customer support of Gallabox lacking, emphasizing the need for improved response and follow-up.

What Are Recent G2 Reviews of Gallabox?

Bird

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you.

Average Rating: 3.9/5.0

Total Reviews: 69

How Do G2 Users Rate Bird?

  • Has the product been a good partner in doing business?: 7.6/10 (Category avg: 9.0/10)
  • Ease Of Integration: 6.6/10 (Category avg: 8.8/10)
  • Professional Support: 4.8/10 (Category avg: 8.7/10)
  • Unified Communications: 7.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Bird?

  • Seller: Bird
  • HQ Location: Amsterdam, Netherlands
  • Twitter: @messagebird
    4,209 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    308 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Bird?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Bird's modern and intuitive UI for efficient message management.
  • Users love the intuitive UI of Bird, enhancing WhatsApp inbox management in a modern and professional manner.
  • Users commend the modern and professional UI of Bird, enhancing WhatsApp inbox management with ease.
  • Users value the robust API of Bird for seamless custom integrations and effective WhatsApp Inbox management.
  • Users find that Bird's product enhances communication opportunities with customers, fostering better connections and interactions.
Cons
  • Users express frustration over poor customer support, highlighting issues with bugs and unresolved queries affecting their experience.
  • Users find Bird's services to be too expensive considering the lack of support and numerous technical issues.
  • Users report buggy features in Bird, causing frustration and hindering productivity due to unreliable support and documentation.
  • Users find the complex setup of Bird challenging due to numerous bugs and lack of effective support.
  • Users find the difficult setup of Bird frustrating, hindered by bugs and a lack of adequate support resources.

What Are Recent G2 Reviews of Bird?

What Are G2 Users Discussing About Bird?