Best Chatbots Software - Page 7

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 799

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,200+ Authentic Reviews
  • 799+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

BotPenguin

BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin also enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate.

Average Rating: 4.4/5.0

Total Reviews: 28

How Do G2 Users Rate BotPenguin?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 7.9/10 (Category avg: 8.5/10)
  • Collection of information: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind BotPenguin?

  • Seller: BotPenguin
  • Year Founded: 2017
  • HQ Location: Chicago, Illinois
  • Twitter: @imbotpenguin
    396 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 62% Small, 28% Medium

What Do G2 Reviewers Say About BotPenguin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of BotPenguin, enabling quick setup and smooth integration across their organization.
  • Users commend the responsive customer support of BotPenguin, appreciating swift resolutions and reliable assistance for their needs.
  • Users commend the easy setup of BotPenguin, making initial configuration smooth and efficient for teams.
  • Users find BotPenguin incredibly helpful for managing inquiries and facilitating efficient communication with customers.
  • Users value the seamless integrations with various platforms like CRM, WhatsApp, and Facebook Messenger for effective communication.
Cons
  • Users find the lack of ability to turn off bot chats frustrating, leading to wasted chat credits and poor support.
  • Users face integration issues with Facebook, lacking clear error messages which complicate troubleshooting and resolution.
  • Users find the lack of detailed feedback on errors frustrating, hindering their ability to troubleshoot effectively.
  • Users find the lack of clear error messages frustrating, hindering their ability to troubleshoot Facebook integration issues effectively.
  • Users find the learning curve challenging, as understanding all features can take some time initially.

What Are Recent G2 Reviews of BotPenguin?

What Are G2 Users Discussing About BotPenguin?

Emovur - WhatsApp Business API

Emovur – Complete WhatsApp Business API Solution. Emovur is a comprehensive WhatsApp Business API platform designed to help businesses scale their communication effortlessly. Whether you're managing customer interactions, automating workflows, or running targeted campaigns, Emovur provides everything you need to leverage WhatsApp for business growth. Key Features: ✅ Campaign Manager – Launch and track WhatsApp marketing campaigns with ease. ✅ No-Code AI Chatbots – Automate conversations with intelligent, no-code chatbots. ✅ WhatsApp CRM – Manage leads, sales, and customer interactions from a unified inbox. ✅ Shared Team Inbox – Enable seamless collaboration with multiple agents handling chats. ✅ WhatsApp E-commerce & Payments – Sell and collect payments directly on WhatsApp. ✅ Click-to-WhatsApp (CTWA) Ads – Drive conversions with optimized WhatsApp ads. ... and much more! 🤝 More Than Just a SaaS Platform Emovur isn’t just another WhatsApp API provider—we are solution experts. Our team works with you to understand your business needs, uncover growth opportunities, and help you fully maximize the power of WhatsApp Business API. With a dedicated relationship manager, you get personalized support, strategic consultancy, and hands-on guidance whenever you need it. Why Choose Emovur? 💰 Affordable & Scalable – Designed to fit businesses of all sizes, from startups to enterprises. 🔒 Reliable & Secure – Enterprise-grade security and uptime you can trust. 🎯 Expert-Led Approach – We bring deep expertise to help you achieve your WhatsApp goals. Start your journey with Emovur and unlock the full potential of WhatsApp for your business!🚀

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate Emovur - WhatsApp Business API?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 9.6/10 (Category avg: 8.8/10)
  • Analytics: 9.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Emovur - WhatsApp Business API?

  • Seller: Emovur
  • Year Founded: 2018
  • HQ Location: Bengaluru , IN
  • LinkedIn® Page: linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Small, 33% Medium

What Do G2 Reviewers Say About Emovur - WhatsApp Business API?

AI-generated summary from verified user reviews

Pros
  • Users commend the outstanding customer support of Emovur, ensuring quick resolution of queries and seamless integration.
  • Users commend the ease of use of Emovur, highlighting its user-friendly interface and efficient support team.
  • Users value the easy integrations of Emovur, enhancing workflow and improving customer engagement with a user-friendly interface.
  • Users value time-saving features of Emovur, simplifying operations and enhancing customer engagement effortlessly.
  • Users highlight the significant increase in customer engagement brought by Emovur's efficient WhatsApp automation features.
Cons
  • Users find the lack of separate login IDs for client access a significant limitation in account management.
  • Users experience buggy features on the dashboard, impacting usability, but believe they are solvable with improvements.
  • Users report dashboard issues with bugs that hinder functionality, but believe improvements are possible for a better experience.
  • Users find the difficult learning curve of Emovur's UX challenging, especially for newcomers to the platform.
  • Users find the UX challenging for beginners, making it hard to navigate and utilize the platform effectively.

What Are Recent G2 Reviews of Emovur - WhatsApp Business API?

Kindly

Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others.

Average Rating: 4.9/5.0

Total Reviews: 32

How Do G2 Users Rate Kindly?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Control: 8.9/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Kindly?

  • Seller: Kindly
  • Year Founded: 2016
  • HQ Location: Oslo, NO
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Medium, 41% Small

What Do G2 Reviewers Say About Kindly?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from Kindly, always ready to assist and enhance user experience.
  • Users find Kindly's ease of use exceptional, highlighting its intuitive design and helpful support features.
  • Users value the genuine support from Kindly's team, enhancing business efficiency and customer experience significantly.
  • Users appreciate the improved customer experience Kindly provides, making interaction quick, efficient, and enjoyable.
  • Users appreciate the intuitive features of Kindly, highlighting its ease of use and time-saving capabilities.
Cons
  • Users find there is a learning curve for newcomers, complicating their initial experience with the product.
  • Users find a steep learning curve due to confusing settings and navigation, making it hard for newcomers.
  • Users note that the AI chatbot requires extra work and maintenance, impacting short-term efficiency despite long-term benefits.
  • Users find the complexity of settings challenging, leading to confusion about where to find necessary options.
  • Users often struggle with complex usability, finding difficulty in navigating settings and context options effectively.

What Are Recent G2 Reviews of Kindly?

What Are G2 Users Discussing About Kindly?

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Cohere

Cohere is the next generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up. Exceed customer expectations every single time with accurate answers to complex questions, eliminate transfers with instant routing and triage, and proactively solve issues with powerful workflows – all within your existing CX stack.

Average Rating: 4.2/5.0

Total Reviews: 14

How Do G2 Users Rate Cohere?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Control: 9.6/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Cohere?

  • Seller: Ramp Financial
  • Year Founded: 2019
  • HQ Location: New York
  • Twitter: @tryramp
    37,469 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,713 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of Cohere?

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Average Rating: 4.6/5.0

Total Reviews: 49

How Do G2 Users Rate ViaSay?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Control: 8.1/10 (Category avg: 8.8/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)
  • Collection of information: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind ViaSay?

  • Seller: laiye
  • Year Founded: 2015
  • HQ Location: Beijing, Beijing
  • Twitter: @laiye
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    464 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Airlines/Aviation, Leisure, Travel & Tourism
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About ViaSay?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from Laiye, highlighted by proactive assistance and training opportunities.
  • Users find ViaSay to be straightforward and easy to use, making the experience enjoyable and accessible, especially for beginners.
  • Users value the efficiency of ViaSay for its intuitive design and proactive support for seamless usage.
  • Users value the exceptional support from Laiye, appreciating proactive assistance and training for a seamless experience.
  • Users value the exceptional support from ViaSay, with proactive assistance and tailored training for optimal use.
Cons
  • Users find AI limitations in ViaSay require assistance, though improvements in flow builder have enhanced user experience.
  • Users find that flow management requires assistance, although recent updates have improved accessibility and intuitiveness.
  • Users find the learning curve challenging, but recent updates have improved the ease of use significantly.
  • Users note a dependency on team assistance for building use cases, although improvements have been made to ease this process.

What Are Recent G2 Reviews of ViaSay?

What Are G2 Users Discussing About ViaSay?

NewOaks AI

NewOaks AI is an advanced conversational AI platform designed to automate client engagement, lead qualification, and appointment scheduling across multiple channels. By leveraging custom-trained ChatGPT models and voice-first AI agents, it enables businesses to provide 24/7 personalized interactions via SMS, web chat, and social media platforms such as Facebook Messenger, WhatsApp, and Instagram. With support for over 50 languages and seamless integration with CRMs, Google Calendar, Twilio, and other business tools, NewOaks AI streamlines sales, customer support, and marketing processes, enhancing operational efficiency and customer satisfaction. Key Features: - Omnichannel Communication: Engage customers through SMS, live chat, voice calls, and social media from a unified platform. - AI Voice Agents with Real-Time Calls: Provide real-time AI voice calls with zero latency and multiple voice personas for natural, human-like conversations. - Multilingual Support: Communicate effectively with a global audience by supporting over 50 languages. - Automated Lead Qualification and Appointment Scheduling: Utilize AI-driven workflows to qualify leads, book appointments, and follow up automatically, reducing manual workload. - Seamless Integrations: Easily connect with CRMs, Google Calendar, Twilio, Webhooks, and APIs for streamlined business operations. - Mobile Management Apps: Monitor and manage AI interactions on the go with dedicated iOS and Android apps. Primary Value and Solutions: NewOaks AI addresses the challenges businesses face in managing client interactions by automating routine tasks and providing consistent, personalized communication. It enhances operational efficiency by reducing manual efforts in lead qualification and appointment scheduling, leading to increased conversion rates and customer satisfaction. The platform's 24/7 availability ensures that businesses can engage with clients at any time, catering to the needs of a global customer base. By integrating seamlessly with existing business tools, NewOaks AI offers a scalable solution that grows with the business, making it an invaluable asset for sales, customer support, and marketing teams.

Average Rating: 5.0/5.0

Total Reviews: 23

How Do G2 Users Rate NewOaks AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 8.9/10 (Category avg: 8.8/10)
  • Analytics: 8.2/10 (Category avg: 8.5/10)
  • Collection of information: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind NewOaks AI?

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 100% Small

What Do G2 Reviewers Say About NewOaks AI?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integrations of NewOaks AI, enhancing chatbot performance and responsiveness effortlessly.
  • Users commend the high-quality conversational AI of NewOaks AI, appreciating its ease of use and great support.
  • Users love the easy-to-use interface and robust features of NewOaks AI for creating human-like chatbots.
  • Users appreciate the excellent customer support provided by NewOaks AI, enhancing their chatbot experience significantly.
  • Users love the intuitive interface and extensive features of NewOaks AI for creating high-quality conversational chatbots.

What Are Recent G2 Reviews of NewOaks AI?

Verint CX Automation

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 49% Large, 37% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users value the efficiency of Verint CX Automation, noting seamless implementation and easy access to insights and reporting.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
Cons
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

YourGPT Chatbot

YourGPT is the no-code AI agent platform for customer support, sales, and operations. Beyond answering questions, it enables self-learning, multi-agent systems that take real action, resolving up to 90% of repeated queries. Deploy across websites, WhatsApp, Instagram, Telegram, Slack, phone, and more. AI agents are grounded in your business data and workflows. You connect your own sources, including your website, text, PDFs, Notion, Google Drive, Dropbox, Confluence, YouTube, and more. This keeps responses accurate, aligned with your content, and relevant to real business context. Takes real action. Agents connect to your tools and perform the work: refunds processed, tickets created, CRMs updated, meetings booked. Self-learning. Agents improve from every conversation. Gaps, conflicts, and feedback close themselves, so there are no stale flows to maintain. Multi-agent. One agent can't perform all complex business tasks, so you can build specialists. Billing, refunds, technical, and sales agents each own their domain, with handoff between them. AI Studio, a visual builder, gives you control over exactly what agents can do, decide, and execute, so workflows run in a predictable way. No code, live in minutes, supports over 100 languages.

Average Rating: 4.7/5.0

Total Reviews: 25

How Do G2 Users Rate YourGPT Chatbot?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Control: 8.8/10 (Category avg: 8.8/10)
  • Analytics: 7.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind YourGPT Chatbot?

Who Uses This Product?

  • Company Size: 83% Small, 14% Medium

What Do G2 Reviewers Say About YourGPT Chatbot?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of YourGPT Chatbot exceptional, allowing bot creation in under five minutes.
  • Users praise YourGPT for its friendly and responsive customer support, enhancing their overall experience and satisfaction.
  • Users value the great features and clean UI of YourGPT Chatbot, facilitating seamless customer service and integration.
  • Users love the flexible customization options of YourGPT, making it suitable for both simple and advanced needs.
  • Users love the easy creation of chatbots with YourGPT, appreciating its user-friendly interface and quick setup.
Cons
  • Users notice limitations in context and understanding with YourGPT Chatbot, leading to occasional inaccurate or confusing responses.
  • Users note that chat management needs improvement, particularly in documentation and chatbot response limits.
  • Users find the learning curve steep, as setup and mastery demand time and some technical knowledge.
  • Users find the premium cost prohibitive, especially for small businesses needing additional support and customizations.
  • Users feel that difficult learning curves may hinder fully utilizing the capabilities of YourGPT Chatbot effectively.

What Are Recent G2 Reviews of YourGPT Chatbot?

BIK

BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless!

Average Rating: 4.5/5.0

Total Reviews: 66

How Do G2 Users Rate BIK?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind BIK?

  • Seller: BIK
  • Year Founded: 2019
  • HQ Location: Palo Alto
  • Twitter: @Bikglobal
    46 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    358 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods, Cosmetics
  • Company Size: 62% Small, 30% Medium

What Do G2 Reviewers Say About BIK?

AI-generated summary from verified user reviews

Pros
  • Users highlight the superb customer support of BIK, appreciating the team's quick responses and helpful guidance.
  • Users find BIK very easy to use with integrated features that streamline customer engagement and automation.
  • Users appreciate the user-friendly features of BIK, enhancing customer communication and support efficiency.
  • Users love the easy navigation and integration of BIK, enhancing daily communication and team productivity.
  • Users value the seamless integrations offered by BIK, consolidating all communication and marketing needs into one platform.
Cons
  • Users are disappointed by the missing features, particularly basic use cases essential for effective segmentation and functionality.
  • Users report software bugs causing lagging and functionality issues, affecting both mobile and laptop experiences.
  • Users note the expensive pricing of BIK compared to alternatives, but recognize its value and results.
  • Users criticize the update issues with BIK, noting lagging performance and difficulties in receiving new notifications.
  • Users find the campaign management tedious due to issues with reporting and UI, impacting their overall experience.

What Are Recent G2 Reviews of BIK?

Omnichat

Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.

Average Rating: 4.5/5.0

Total Reviews: 26

How Do G2 Users Rate Omnichat?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Control: 9.0/10 (Category avg: 8.8/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)
  • Collection of information: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Omnichat?

  • Seller: Omnichat
  • Year Founded: 2017
  • HQ Location: Hong Kong
  • LinkedIn® Page: hk.linkedin.com
    156 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 50% Small, 46% Medium

What Do G2 Reviewers Say About Omnichat?

AI-generated summary from verified user reviews

Pros
  • Users value the centralization offered by Omnichat, simplifying management across multiple platforms in one location.
  • Users appreciate the ease of use of Omnichat, effectively managing multiple platforms from a single interface.
  • Users value the multi-platform management capabilities of Omnichat, simplifying their workflow in one unified location.
  • Users value the management efficiency of Omnichat, simplifying multi-platform tasks in one convenient location.
Cons
  • Users express frustration over the lack of a 'remember me' function on Omnichat's login interface.
  • Users often face account management issues due to the absence of a "remember me" login feature.
  • Users find the lack of a remember me function on login to be frustrating and inconvenient.

What Are Recent G2 Reviews of Omnichat?

Gallabox

Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.

Average Rating: 4.6/5.0

Total Reviews: 164

How Do G2 Users Rate Gallabox?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 8.5/10 (Category avg: 8.8/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)
  • Collection of information: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Gallabox?

  • Seller: MangoLeap
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Chennai, IN
  • Twitter: @gallabox
    147 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    98 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Education Management, Apparel & Fashion
  • Company Size: 73% Small, 21% Medium

What Do G2 Reviewers Say About Gallabox?

AI-generated summary from verified user reviews

Pros
  • Users find Gallabox to be intuitive and easy to set up, enhancing their customer communication efforts seamlessly.
  • Users praise Gallabox for its automation capabilities, enhancing communication efficiency and response times effortlessly.
  • Users value the excellent customer support provided by Gallabox, enhancing their overall experience and success.
  • Users praise Gallabox for its seamless integrations, particularly with WhatsApp and HubSpot, enhancing their workflow efficiency.
  • Users highlight the easy integrations of Gallabox, enhancing WhatsApp management with seamless CRM connectivity.
Cons
  • Users find the dashboard features limited, lacking essential insights and intuitive setup for automation journeys.
  • Users find the reporting capabilities inadequate, lacking detailed insights into performance and team metrics.
  • Users desire more flexibility in customization for Gallabox templates, seeking tailored solutions to meet unique needs.
  • Users find Gallabox's limited training resources hinder effective automation and overall communication efficiency.
  • Users find the poor customer support of Gallabox lacking, emphasizing the need for improved response and follow-up.

What Are Recent G2 Reviews of Gallabox?

Amio

Amio is an AI conversational platform leading the industry of customer service automation. An easy-to-use and extremely efficient solution helps your customer support team by responding to over 80 % of questions. The customer experience team benefits from 24/7 real-time support across multiple channels. And finally, the sales and marketing departments see an increase in pre-sales engagement with proactive outreach. If you have any questions about us and our solution or want to try our free trial visit our website and contact us!

Average Rating: 4.8/5.0

Total Reviews: 23

How Do G2 Users Rate Amio?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.8/10)
  • Analytics: 9.3/10 (Category avg: 8.5/10)
  • Collection of information: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Amio?

  • Seller: Amio
  • Year Founded: 2017
  • HQ Location: Prague, Czech Republic
  • Twitter: @amio_io
    44 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 61% Medium, 35% Small

What Are Recent G2 Reviews of Amio?

Cliengo

Cliengo is an omnichannel platform that automatically converts website visitors into leads, 24/7. Trusted by over 3,000 companies across industries like Healthcare, Education, Real Estate, and Tourism, Cliengo centralizes every customer touchpoint into a single, intelligent inbox. What does Cliengo do? Cliengo combines AI-powered chatbots, live chat, a built-in CRM, and a Copilot assistant so that sales teams can capture, qualify, and manage opportunities without manual effort. The platform learns from your FAQs and website content to deliver automatic, on-brand responses — no coding required. Supported Channels: - Website (chat widget) - WhatsApp - Vacebook Messenger - Instagram Key Features: - 24/7 AI Chatbot — Automatically responds, qualifies, and routes leads across all channels. - Unified Inbox — Centralizes all messages in one place; no more switching between tabs. - Built-in CRM — Manage contacts, track sales cycle stages, rate leads, and auto-assign them to agents. - Cliengo Copilot — Conversation summaries, objection detection, response time metrics, and business opportunity alerts. - Live Chat with smart handoff — Agents can jump into bot conversations in real time when they spot a sales opportunity. - 1,300+ Integrations — Connect via Webhook, API, and Zapier with tools like Salesforce, Google Ads, Mailchimp, and more. - Reports & Dashboards — Campaign metrics integrated with Google Ads, Analytics, and Data Studio. - Multi-language — Available in multiple languages to serve diverse markets. Who is Cliengo for? Best suited for mid-size to large companies handling high volumes of inquiries (1,000+ per month) that need efficient omnichannel support, full lead and campaign traceability, and a way to scale their commercial team's output without adding operational overhead. Awards & Recognition: - Great Place to Work® Argentina (2021, 2022, 2023) - Facebook for Startups: Commerce Program (2020) - Google for Startups LATAM (2020) - 6th Most Innovative Company in Argentina (2019)

Average Rating: 4.5/5.0

Total Reviews: 12

How Do G2 Users Rate Cliengo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Analytics: 5.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Cliengo?

  • Seller: Cliengo
  • Year Founded: 2017
  • HQ Location: Ciudad Autónoma de Buenos Aires
  • Twitter: @cliengo
    886 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 42% Medium

What Are Recent G2 Reviews of Cliengo?

What Are G2 Users Discussing About Cliengo?

Enterprise Bot

Our AI bots are enabled with pre-built integrations, contextual understanding, and smart escalation to live agents on the basis of sentiment analysis. From smart ticket triage of customer requests, to re-routing and request fulfillment, our conversational AI streamlines end-to-end customer service operations for enterprises. Personalized Responses to Customers in Real-Time & 24/7: Provide consistent personalized responses to your customers around your offerings and show up product recommendations based on individual customer preferences. Improves Agent Productivity and Quality of Service: Reduce the time agents spend on manually looking for information. AI-powered bots source and suggest best answers based on historical data and actionable insights to improve service quality and boost agent productivity. Optimizes Cost-Efficiency: Cut down customer service costs up to 30% by speeding up issue resolution, offloading redundant tasks from agents and auto-responding 80% of routine queries.

Average Rating: 4.7/5.0

Total Reviews: 12

How Do G2 Users Rate Enterprise Bot?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Control: 8.9/10 (Category avg: 8.8/10)
  • Analytics: 9.4/10 (Category avg: 8.5/10)
  • Collection of information: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Enterprise Bot?

  • Seller: Enterprise Bot
  • Year Founded: 2016
  • HQ Location: Zug, CH
  • Twitter: @enterprisebot
    322 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Large, 23% Medium

What Are Recent G2 Reviews of Enterprise Bot?

What Are G2 Users Discussing About Enterprise Bot?

WotNot

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.

Average Rating: 4.6/5.0

Total Reviews: 101

How Do G2 Users Rate WotNot?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 9.1/10 (Category avg: 8.8/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind WotNot?

  • Seller: WotNot
  • Year Founded: 2018
  • HQ Location: Ahmedabad, Gujarat
  • Twitter: @wotnot
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 65% Small, 29% Medium

What Do G2 Reviewers Say About WotNot?

AI-generated summary from verified user reviews

Pros
  • Users find WotNot's ease of use exceptional, making chatbot creation effortless even for beginners.
  • Users commend WotNot for its exceptional customer support, highlighting quick responses and helpful assistance throughout their experience.
  • Users love the helpful customer support from WotNot, ensuring a smooth and efficient chatbot integration experience.
  • Users commend WotNot for its seamless integrations, enhancing functionality with diverse tools and exceptional support.
  • Users love the ease of use and seamless integration of WotNot, making chatbot deployment effortless and efficient.
Cons
  • Users find integration issues frustrating, noting challenges when connecting WotNot with other platforms and tools.
  • Users see a lack of integrations as a challenge, affecting the ease of connecting with various platforms.
  • Users express concern over limited features, citing issues with integration, functionality, and documentation that hinder usability.
  • Users note several missing features in WotNot, impacting functionality and requiring developer input for advanced customizations.
  • Users face chatbot issues like integration delays and bugs, impacting overall performance and usability.

What Are Recent G2 Reviews of WotNot?

What Are G2 Users Discussing About WotNot?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026