G2

Priyanka R.

Assistant Manager

Mid-Market (51-1000 emp.)

9/10/2023

"Enterprise Bot is a Boon to customer Support."

5/5

What do you like best about Enterprise Bot?

The best part about Enterprise Bot is that,there is no time bound limitation to ask your queries within the office hours only as it provides service 24*7 making it really helpful for the customers to get their queries resolved instantly at anytime. Review collected by and hosted on G2.com.

What do you dislike about Enterprise Bot?

Setting up Enterprise Bot can be expensive which might not be affordable to all time of businessess.

Human being is inclined towards emotional situations and emathetic responses which can be a problem in Chatbot due to limitation in situations. Review collected by and hosted on G2.com.

What problems is Enterprise Bot solving and how is that benefiting you?

Enterpise Bot has reduced a lot of dependency on human being making it more easy for the workforce to focus on other complex work.

The 24*7 support has helped our customer satisfied with their queries being resolved on time without waiting for a long time on calls oe tickets/emails to be answered.

This helps customer to resolve their query on time and keep them engaged with the tool. Review collected by and hosted on G2.com.